Skip to content

Browse All LibChat Posts

Libraries & The Pandemic Response: A 3-part Client Story Series

By Ginna Nicolas | May 18, 2021 | , , , , , ,

We took the opportunity to revisit three libraries that we had previously featured in Client Stories — three years ago. We discussed their handling of the COVID-19 Pandemic and the challenges it brought to their doors. While we were not at all surprised by their commitment to providing the best…

Read the full post.

Code Release: New LibCal, LibAnswers, LibApps, LibStaffer and LibInsight features coming your way!

By Neil Levine | April 2, 2021 | , , , , , ,

These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, April 9. Read about LibCal | LibAnswers | LibApps | LibStaffer | LibInsight. LibCal Interactive Seat/Space Mapping Our interactive Seat & Space booking module is…

Read the full post.

Creating a Regional Chat Cooperative – Learning Lab

By Talia | March 29, 2021 | , , ,

Last week we had the pleasure of sitting down, albeit virtually, with three amazing librarians to talk about virtual chat reference and the importance of having support from a regional, and global, chat cooperative. Caitlin Kenney (Engagement and Education Services Coordinator at the Western New York Library Resources Council) and…

Read the full post.

Code Release: New LibGuides, LibAnswers, LibCal, LibWizard, LibStaffer, and LibInsight features coming your way!

By Neil Levine | February 12, 2021 | , , , , , , , , , ,

These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, February 19. Read about LibGuides | LibAnswers | LibCal | LibWizard | LibStaffer | LibInsight LibGuides In addition to improvements on the E-Reserves Request form,…

Read the full post.

University of Liverpool: Going Global with LibChat

By Talia | February 10, 2021 | , , ,

Last week’s Springshare Learning Lab with University of Liverpool’s Gwen Jones was a can’t miss event. But in case you did, we have the recording and presenter notes available! Quick Overview Gwen covers how the Univ. of Liverpool switched from being non-contributing (receiving backup chat support only) to contributing (giving…

Read the full post.

Top 10 Springshare Blog Posts of 2020

By Talia | January 29, 2021 | , , , , , , , , , , ,

The month has flown by and suddenly it’s the last workday of January 2021. 😅 At this point, our teams are waist-deep in strategic goal mapping and list checking, but it doesn’t hurt to take a moment to pause and reflect on the past year… as much as we may…

Read the full post.

The University of Liverpool Goes Global

By Talia | January 21, 2021 | , ,

… with their chat, that is. Let’s start at the beginning. Last summer, the University of Liverpool joined hundreds of other libraries in migrating from OCLC QuestionPoint to the Springshare 24/7 Global Chat Cooperative. If you weren’t aware, Springshare acquired OCLC QuestionPoint in May 2019, which migrated over the QuestionPoint…

Read the full post.

Code Release: New LibAnswers, LibCal, LibStaffer & LibInsight features coming your way!

By Neil Levine | January 8, 2021 | , , , , , ,

Happy New Year to all, and goodbye to 2020! We are pleased to open 2021 with some great improvements across several Springy apps. These releases are on their way to you next week and will be live in all regions by the end of the day on Friday, January 15….

Read the full post.

ICYMI: Our First Springshare Learning Lab!

By Talia | December 1, 2020 | , , , , , ,

Just before the U.S. Thanksgiving holiday, we were thrilled to host the first session of our new client story + how-to webinar series: The Springshare Learning Lab! Ken Winter kicked things off with a thoughtful discussion of his longtime remote working experience and its recent challenges. And how LibGuides, LibAnswers,…

Read the full post.

Promote Contactless Communication

By Talia | November 17, 2020 | , ,

In some parts of the world, lockdowns are taking place again. In others, the trend is heading that way. It’s looking like we’ll all be experiencing another shelter-in-place soon in order to stop the spread of this deadly virus. The good news, we know a lot more now than we…

Read the full post.

Recent Posts

Tie Up Loose Ends Before Year-End with Springy Tools

December 18, 2024

LibGuides, LibAuth, LibAnswers, LibCal, and LibInsight Features Coming Your Way!

December 13, 2024

Springshare Training: Wrapping Up 2024 and Making Big Plans for 2025

December 10, 2024

Webinars You Might Have Missed

December 3, 2024

Tales From the Co-Op: November Exchanges

November 27, 2024

Browse Archives

Archives

Posts by Topic

Read More

Upcoming Training

Hot Off the Press!