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LibAnswers Update – New Chat Operator Interface is Here!

The new LibChat Operator console will be released to all regions by the end of the day on Friday June 29th, 2018. But, keep in mind that we are not changing the current console to this new version just yet – we’re making the new chat operator console available to…

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LibAnswers 2.20 Coming Soon

The LibAnswers 2.20 release is on its way, and will be live in all regions by end of the day on Thursday May 24th. We have several great features to share, including GDPR privacy updates and an exciting announcement about upcoming changes to the Chat Operator screen! GDPR & Privacy…

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LibAnswers 2.18 Release – Patron Contact Cards and More

The Springy release-a-palooza continues – the LibAnswers 2.18 is on its way and will be released to all regions by the end of the day on Friday, February 2nd.  This release contains two big new features – the Patron Contact Card, and better email search indexing! Patron Contact Card The…

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LibAnswers 2.17 – iFrame Chat is Here!

We have some exciting LibAnswers features to share, including a new chat option to make the patron chat experience seamless, even while browsing between pages! iFrame Chat – Guided Chat Mode Picture this: you’re in the middle of guiding a patron on how to use a particular resource and poof,…

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Tis the Season for (spring)Sharing – Tip #1: Getting Emoji’tional

While your library might be winding down from the hectic schedule of finals or if you’re experiencing the general slowdown of traffic and questions typical during this time period – here are some quick (and fun!) things you can do, right now. We’ll be releasing our Tis the Season for…

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LibAnswers 2.15 Update – Redesigned Chat Widgets!

You read that right, the latest LibAnswers release includes redesigned chat widgets for your patrons, a few awesome operator side updates, and a brand new widget type, to boot! You do not need to make any changes to your existing LibAnswers widgets to take advantage of the redesign. All of…

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“We’re All In, Because It’s Easy”

..says Andrew Adler, director of the Georgetown College Library, when asked why the Library is using the entire platform of Springshare tools. Andrew, like most librarians, wears a lot of hats. From teaching library instruction, manning the reference desk, creating training tutorials for student workers, and being available nine hours a week for…

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LibAnswers 2.12.0 Encryption Update Now Live

Exciting news for LibAnswers subscribers, especially for those of you who are concerned about ensuring patron privacy (so, everyone, right?? 😉 ) – in today’s release, we’re rolling out encryption for key patron identifying information as it’s being stored in the LibAnswers database (aka “at rest”). This is one more step in…

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LibAnswers: Social Media Management is Here!

The LibAnswers 2.8 Update is now live, and with it we’re thrilled to announce our new Social Media Management functionality inside LibAnswers. Nowadays so much communication happens on social media hence it’s essential for libraries to effectively – and efficiently – communicate with users on social media channels, too. LibAnswers now helps libraries effortlessly manage their…

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