The 24/7 Chat Cooperative is Near-Ready for Take Off! It’s an exciting time for us here at Springshare as we prepare to launch the LibAnswers 24/7 Chat Cooperative. It’s going live on February 28, 2020. To answer the demand for a look at how the Cooperative will work, we’ve set…
Tip #2 – Keep Patrons Informed We’re getting down to the part of the season where there are atypical hours and even closures either due to inclement weather or observed holidays. Just as important, there are some libraries that are anxious to let patrons know that they will, in fact,…
Just In Time! Learn How to Keep Your Calendars and Schedules Rolling Along. Tis the Season! Between people on your staff asking for time off and adjusted Library schedules to multi-day closures and not-business-as-usual office hours, plus the occasional storm, and don’t forget the flu — this time of the…
It’s finally summer here in the northern hemisphere, and we’re enjoying every second of it! Even with the warmth and sunshine trying to distract us, we stayed focused in order to bring you a whole new round of awesome updates to your Springy products…though we may have taken some frisbee…
Thank you to everyone who emailed us with excitement about the news of Springshare acquiring QuestionPoint. Besides the info in the press release, and the LibGuide (of course 😉 ) we created to answer migration questions (https://buzz.springshare.com/qp-migration), we’d like to spell out our reasoning behind this very big deal for…
2019 is upon us and everyone loves a recap post. We wrote 58 blog posts in 2018 (phew, our fingers are tired!) showcasing awesome new functionality in Springy Tools, guest presentations, SpringyCamp conferences, and so much more. So join us as we look back and highlight our top ten blog…
Wow, do we have a ton of end of year updates to share with you – we have new LibAuth, LibGuides, LibCal, LibAnswers, LibInsight, and LibStaffer features to share! This time we’re doing something different with the announcement – rather than spreading out the announcements in multiple blog posts (one…
If you’re looking for a way to increase user engagements, look no further than LibAnswers proactive LibChat widgets! Create as many customizable chat widgets as you’d like, embed them anywhere (including https secure websites), and watch the chats roll in. How do I make one? It’s as easy as select,…
The LibAnswers 2.23 update is on its way to you this week, and will be released in all regions by the end of the day on Thursday October 11th, 2018. This update is all about refinements to the new chat operator interface. We’ve been listening to your feedback and are…
