Today’s a big day here at Springy HQ! We’re excited to announce our partnership with Lean Library, a browser extension from SAGE Publishing, that delivers library services directly into the patron’s workflow via a customizable plugin. The partnership will begin by integrating LibGuides with the Lean Library browser extension – allowing librarians to deliver contextual point-of-need instruction.
And this is just the beginning! We’ll be adding more integrations soon, including LibChat, so patrons can get live help from a librarian no matter what webpage they visit.
How Does It Work?
Within the Lean Library Dashboard, configure different resources to display depending on the webpage that the patron is currently visiting. So, if the patron is on scholar.google.com > the Lean Library browser extension will display your step-by-step Google Scholar LibGuide. If they’re searching inside your EBSCOhost databases, the browser plugin will pop-out your Advanced EBSCO Searching LibGuide to provide contextual help!
All your patrons need to do is download the browser extension, and voila! They’ve got your contextual library resources right when they need it.
Increase Usage and Visibility
Putting your LibGuides, right at the point-of-need will increase usage and visibility. Don’t take our word for it – Utah State University conducted a pilot project with LibGuides and Lean Library integration. In just two months, they saw a 450% increase in usage of their Google Scholar LibGuide after it was deployed on scholar.google.com via the Lean Library browser extension. Learn more about Utah State University’s pilot program at ER&L annual conference today, March 10, 1:00pm – 2:30pm ET.
You Build a Lot of LibGuides – – Make Sure They’re Seen!
To date, over 200,000+ librarians at 5,500 institutions have built millions of LibGuides at over 80 countries around the world. These guides, undoubtably, take significant time and effort to create. With the Lean Library browser extension, you’ll be able to get more eyeballs on your LibGuides and increase your ROI by embedding them directly into the patron’s workflows. Plus, with the upcoming LibChat integration – patrons can launch a live chat no matter what website they’re on.
Want to Learn More?
The LibGuides/Lean Library integration will be available as an upgrade to existing LibGuides or Lean Library customers or as part of the new service Lean Library Futures.
In addition to improvements on the E-Reserves Request form, we are implementing a bunch of Accessibility improvements on the A-Z Databases page and the Search page.
E-Reserves Request Form
We’ve made the E-Reserves request form more user-friendly by getting rid of the accordion collapsible sections, indicating required fields with a red asterisk, and changing how the “Type” choices work.
In addition, you can indicate whether these fields should be required or hidden through the E-Reserves > Settings > Request Form > Request Form Field Options.
And Coming Soon…
Support for LTI 1.3 in Canvas (with support for additional Learning Management Systems coming after that)
Our current LibAnswers release is chock full of performance improvements to help bring you a faster and more performant reference management platform! In this release, we’re introducing many under-the-hood updates, including a refreshed Reference Analytics module, improved connectivity for LibChat on mobile devices, and so much more. For the full breakdown of everything rolling out in this release, head to the Springshare Lounge to view the full release notes.
Reference Analytics Update
We’ve spruced things up under the hood to bring you a fresher, faster version of Reference Analytics. We’ve refreshed the entire code base, with a goal of updating code and improving response times. While most folks using the Add or View/Edit Transactions screens won’t notice many UI changes, Admins can see this refresh reflected in the edit Reference Analytics dataset screen. We’ve updated the functions around editing datasets, and added the ability to reorder responses in a field without impacting past recorded data (yay!). To see this in action, Admins can head to Admin > Ref. Analytics > Edit Dataset button.
Mobile Chat Improvements
In this release, we’re updating the behavior of chat widgets on mobile devices. Now, most chat widgets (everything except for embedded chat widgets) will pop open in a new tab/window when viewed and accessed on handheld mobile devices. This will essentially replicate the behavior of the patron choosing to pop the ongoing chat into a new window, which we’ve seen can help prevent patrons from inadvertently disconnecting from a chat, especially on handheld mobile devices, where wide-finger issues are still alive and well! The resulting chat window is mobile-optimized and ready to assist your patrons. To see this in action, head to any slide-out, floating, or button chat widget and start a chat!
And Coming Soon…
We’re hard at work revamping several of our back-end search features, in an effort to bring you a faster and more intuitive search interface! Our first order of business is updating the chat transcript search page; in our next release, we’ll be overhauling our underlying search engine to bring you even more powerful chat transcript searching.
While we are hard at work to bring you (teaser alert!) interactive mapping functionality for seat/space bookings in the very near future and improvements to streamline and improve admin management aspects of Appointments, we have a few exciting updates for you! This release includes lots of accessibility modifications, small improvements, and performance improvements that can be read about in the Springy lounge release notes.
Booking limits for Appointments have arrived! We’ve added the ability to set daily, weekly, monthly, and/or yearly limits on the number of appointments that can be booked by each patron/student. These limits are available to set on the system level, as well as by individual users who can either use the system limits or define their own set if needed. Head to Admin > Appointments > Booking Limits> System Defaults to set this for your entire LibCal system, or click the Edit button in the User Limits Overview section to set for one user at a time.
Also now available is the ability to list Appointment locations on your LibCal homepage, Hours page, and event pages. Your public locations will show as a drop-down menu where Appointments are displayed:
Seats / Spaces / Equipment
We’ve also added API support to return availability for period-based locations when retrieving seat / space booking information.
We’ve added a warning on the admin side “Booking Grid & Availability” tab when hours for a Location, Category, Space, or Item will expire soon. Admin users will see a warning like the one below when availability is set to expire within 7 days. A warning will also be displayed if a Location, Category, Space, or Item has no hours assigned.
We have added a much-requested feature for creating folders for your LibWizard items! Anyone (Admin and Regular level users) can create new folders by clicking on the “+ Create New Folder” button on top.
Admins will have access to create, delete, or rename all folders. Regular users will be able to create new folders, but will only be able to rename and delete their own folders.
Deleting a folder will not delete the folder contents and will move any existing contents outside of the folder to the main level list.
Finally, users will be able to move existing items to different folders or create a form directly within the folder. Please note that folders cannot be nested at this time.
Changes to the Actions Column
We’ve updated the Actions column for Forms, Surveys, Quizzes, and Tutorials pages and the Question Bank page with a dropdown to make the column less cluttered.
We’ve converted the “New Account” and “Import LibApps Accounts” to their own pages for easier use.
Dataset Upload Format Change
As a processing and performance improvement, we have updated a few dataset types to allow only .csv format (Comma-Separated Values) for data uploads:
To save any Excel file as a .csv file, go to File > Save As.. and choose Comma-Delimited file. For the tech-minded out there who might use a text editor, we are looking for a UTF-8 file with CRLF line breaks. 🙂
That’s it for this round of updates from Springy HQ. We would like to thank you, our user community, for sharing all your great ideas with us! We love making them a reality and look forward to bringing you many more improvements in 2021. We are always here for you if have any suggestions or questions.
This week we are excited to launch a new addition to the Springshare newsletter lineup: The Roundup. It’s just like it sounds – a monthly email digest that rounds up recent product updates and announcements, client stories, webinars, and timely Springy resources.
It landed in subscribers’ inboxes yesterday. And from here on out, SpringyNews readers can expect a digestoredition email the first week of every month!
Here’s a preview of the types of content readers will discover in The Roundup:
Last month’s release features, recent client stories, and newly published Buzz guides
Upcoming Springshare Learning Labs and webinars
Newly relevant resources from the Springshare archives
A sneak peek at the month ahead, including not yet announced webinars, product features, and more!
In case you missed it, you can view this month’s issue of The Roundup in your browser.
Not a subscriber? Sign up below and indicate which types of Springshare emails you’d like to receive!
Are you a current subscriber looking to adjust your email preferences?
At the bottom of your most recent Springshare newsletter or product announcement (sent from news[at]springshare.com), click on the “Update Preferences” link.
Alternatively, when logged into LibApps, head to LibApps > My Profile. Scroll down and select/deselect the options.
The month has flown by and suddenly it’s the last workday of January 2021. 😅 At this point, our teams are waist-deep in strategic goal mapping and list checking, but it doesn’t hurt to take a moment to pause and reflect on the past year… as much as we may want to forget it.
Here is our annual recap of the best client stories, Springshare announcements, and tips and tricks from 2020!
We’re proud to have supported Library Journal’s 2021 Librarians of the Year Elaine Hicks, Stacy Brody, and Sara Loree, and the rest of the Librarian Reserve Corps. Read about how they responded to the overwhelming need to identify, select, and disseminate information about the SARS-CoV-2 novel coronavirus. And how they used Springshare tools to help accomplish their goals. Thank you for your service!
It’s been a year of quick pivots and changing plans at Springy HQ, and Pickup Manager was one exciting result of our efforts to address the ‘new normal’ while making day-to-day tasks easier. The goals: streamlined item pickup scheduling, easy communication with chat and SMS/text, and ILS integration to help automate checkouts!
If you haven’t seen it, check out our post detailing how it works with screenshots and quick video clips. You can watch a recording of the webinar on our Buzz site!
July’s edition of SpringyNews included a special guest. Written by Diversity, Equity, & Inclusion Librarian Twanna Hodge from the University of Florida, the LibGuides Tricks page addressed an important point – LibGuides are much more than resource webpages. They are part of how we represent our communities online. How can we engage our guide readers, cultivate inclusivity, support anti-racism, and move them to act?
As libraries were starting to reopen their doors over the summer, we checked in with The University of Hull Brynmor Jones Library – one of our first customers to go live with LibCal Seats – to share their reopening process. They provided a ton of helpful information about planning their library’s layout, figuring out booking and cleaning times, and enforcing social distancing!
As libraries and universities were making the monumental switch to online reference and learning services, Springy Talia rounded up some LibGuides, LibAnswers, LibCal, and LibWizard tips and tricks to support librarians suddenly serving students and sharing information remotely.
Last year’s SpringyCamp was one for the books! We were thrilled so many from the Springy community joined us for camp. Over two days (for a total of four sessions), we got to see what others are up to, hear new ideas, and just generally find inspiration for how to expand services and explore ways to engage students and patrons.
Last summer we wanted to make an improvement in an area that would empower Springshare users to collaborate, discuss, and help each other online. One of Springshare’s greatest strengths has always been our community, and we wanted to make an online space that reflects how innovative all of you are. So, without further ado, we introduced the revamped, and extra Springy, Springshare Lounge!
About a month after the sudden shift to remote learning and library services, we shared some really interesting early LibAnswers and LibGuides stats that illustrated the size of the enormous change, along with information about what we were doing on our end to support you.
In response to customer requests to integrate client use cases and how-tos, we launched a brand new training session series: The Springshare Learning Lab!
Ken Winter from VDOT Research Library kicked things off with a thoughtful discussion of his longtime remote working experience and how Springshare tools have helped his team support their patrons during the pandemic.
We’re excited to continue the series in 2021! Next week Gwen Jones at the University of Liverpool is going to share their experience contributing to the 24/7 Global Chat Cooperative (Register now for the last few spots!). And you can watch all Learning Lab recordings on our Buzz site.
While it’s hard to believe it’s already mid-January, we put away our party hats and noisemakers long ago (although our holiday decorations are still up 😉). Hopefully, there’s still a glimmer of that “brand new year” feeling left, and Springy HQ is here to help you start off 2021 on the right foot!
To that end, we’ve rounded up a bunch of quick Springshare tool tips to help you save time, streamline your workflow a bit, and perhaps remind you of that “Oh yeah, I need to do that every January!” task.
2. Set Your LibCal Spaces, Equipment, & Calendar Preferences.
In case you missed it, in November we added new user preference options so you can select default Spaces and Equipment locations and booking management tabs. By the end of this week, you’ll be able to pick your default calendar, too! To set your preferences, click on the Preferences tab on your LibCal account page.
Directing all student/patron questions and interactions into LibAnswers makes life easier (just ask Ken Winter from VDOT Research Library!). And if you find yourself applying the same dashboard filters to switch between Twitter DMs, reported database access issues, and open reference questions, you can make your life even easier by creating dashboard views!
Create a personal view for yourself – or if you’re an admin, create a view for all LibAnswers users. For detailed instructions, watch the SpringyU Setting up Dashboard Views Block.
After months of coordinating item holds, and the year-end stats resulting from them, you have a good sense of your patron/student pickup trends. Are they normally late? Or early? Do staff often forget to mark a pickup as complete? Now’s a great time to create or update Pickup Manager chat/SMS macros and set/modify pickup status changes where needed.
Did you know you can reassign content when deleting a LibWizard user’s access? If you haven’t reviewed your LibWizard accounts recently, now’s a great time to use the ‘transfer to a user’ feature to make sure form/survey/quiz/tutorial editing and report viewing privileges are up to date.
This time of year, folks are gathering year-end data, creating 2021 dashboards and datasets, and completing annual reports. It’s important to remind users where things are stored, recent changes, or new fields/datasets they will be using.
Alert boxes help reinforce your message by putting the information at the top of the LibInsight dashboard! Admins can even create separate reminders for admins and regular users.
Have there been any staff reorganizations? Are you tracking projects, adding and editing People, Organizations, and Interactions in LibCRM differently now than you did at site launch? Take a look at your roles and how they’re assigned to LibCRM users!
Using strong passwords – and keeping them in a safe place – is standard security practice. While there’s not a clear consensus on how often you should change your password, the start of the year is a good time to do an annual checkup if you haven’t done one recently.
In LibApps, you use one account/password for all of your sites – LibGuides, LibCal, LibAnswers… you get the picture. So fortunately for you, there’s only one place to change it!
There are two ways to update your LibApps password:
*Recommended* While logged in: Jump to LibApps > My Account. In the Account Information box, enter your new password and confirm the change using your existing password.
While logged out: Head to your LibApps login page. You’ll know you’re in the right place when you see “LibApps Login @ [Your Institution]” at the top of the page.
Click on the “Reset Password?” link underneath the login form.
You will receive an email from email@example.com to change your password. If it’s not there, be sure to check your spam folder.
For detailed instructions on how to change your password, read the related FAQ. After updating your password, don’t forget to save the new one in your password manager!
Here at Springy HQ, we’re thinking of our customers near and far – especially those currently locked down or have family and friends affected by the rising COVID-19 case numbers across the globe. Please know we are always here to help if you have any questions!
Just before the U.S. Thanksgiving holiday, we were thrilled to host the first session of our new client story + how-to webinar series: The Springshare Learning Lab!
Ken Winter kicked things off with a thoughtful discussion of his longtime remote working experience and its recent challenges. And how LibGuides, LibAnswers, and LibWizard have helped him and his team support their patrons during the pandemic. Next Springy Michelle highlighted using LibChat for internal staff communication, setting chat departments as fallbacks, and configuring a LibWizard form with conditional logic.
In case you missed it, the full recording is available! You can watch it below and find Ken’s slides on the Buzz site!
Got an after-the-fact question for Ken? Lounge members can ask it in his discussion thread that he’ll be monitoring for the next week or so. Any Springy user can request a Lounge account, and we have getting started guidance in our July newsletter.
Inspired by Ken’s presentation, Springy Michelle also created a special training on how to build an internal staff communication guide similar to the one in his session with LibGuides, LibCal, and LibAnswers. You can watch the recording in our training video library.
Up Next! Library Reopening at Gwinnett Technical College with LibCal Seats
Back in September, Gwinnett Technical College shared their reopening experience and how they’re using LibCal Seats to help reopen safely. For our next Learning Lab, Deborah George, director of library services, is going to share their story, give us an update, and answer audience questions. Following, we’ll look at some of the specific features they’ve found most useful during this reopening process.
The leaves are off the trees, we are eyeing our (single household only!) Thanksgiving menus here Springy HQ, and we have some awesome new features for you. These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, November 20.
We have heard from quite a number of you that creating copies of all assets when you copy a guide has created some asset clutter, so we’re changing this a bit! Now, by default, when you copy a guide, all assets in that guide are mapped to the original guide. If you would still like to create new copies of all assets in a guide that you are copying, you can check the box labeled “Create copies of the guide’s assets rather than mapping to the original,” as pictured below.
This change will quickly allow you to create content from blueprint guides without cluttering up your Asset Repository. You’ll still be able to delete unwanted assets, boxes, or pages, and add new ones if you wish, but you’ll be making better use of existing content by mapping.
Please note that copying a guide from the Community has not changed. And a gentle reminder! Librarians for sure love to share, but please get permission from the guide owner before copying any guide. 🙂
Other Improvements and Fixes
Added aria-hidden=”true” to the Font Awesome icons in the orange command bar to improve its accessibility.
Fixed an issue causing the default guide to always show as the Content Match in the LTI Instance Details table, rather than true, single guide match. No data was lost; we were simply not displaying it correctly.
We fixed an issue that occasionally caused the E-Reserves Request form to fail to submit.
We have two new improvements to LibWizard: the ability to transfer a deleted user’s forms to another user, and an additional Referent Author’s full name (rft.au) OpenURL parameter mapping for the pre-filled form URLs.
Transfer existing forms to a new user when deleting a user
Managing a deleted user’s forms is easier now that you can transfer the users’s existing forms when deleting their account. Simply select the new owner of the forms when you delete the account from the Accounts management page.
Additional rft OpenURL parameter
We’ve added the rft.au (Referent Author’s full name) OpenURL parameter to field mapping when configuring pre-filled forms / surveys / quizzes / tutorials. Head to Form Options > Advanced > Configure URL settings to see this new parameter.
Other Improvements and Fixes
Fixed a display issue for individual feedback on multi-select checkbox fields.
Fixed field rule causing for File Upload “has file” to work improperly.
Fixed an issue causing embedded LibWizard forms to sometimes have the wrong height.
Various (and sundry!) accessibility updates:
Fixed keyboard accessibility for the URL and Tooltip, when displaying these for sites that will not display in an iFrame.
Added aria-hidden=”true” to Font Awesome icons to make these decorative elements hidden from screen readers.
Added aria-live=”assertive” to make “This field is required” messages accessible to screen readers.
Eliminated role=”tab-group” where it appeared throughout, since it’s not a valid role.
Added “Next Slide” and “Prev Slide” to language settings.
That’s it for this round of updates from Springy HQ. We would like to thank you, our user community, for sharing all your great ideas with us! We love making them a reality and look forward to bringing you many more improvements in 2020 and–very soon–in 2021. We are always here for you if have any suggestions or questions.
We are rounding into fall here at Springy HQ and have some awesome new features for you to sip with your PSL. These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, October 9. Read about: LibAnswers | LibCal | LibGuides | LibInsight
The LibAnswers 2.38.0 release is on its way, and we’re thrilled to bring you the new Pickup Manager as a part of it! This new module–available later this month–is designed to streamline your holds pickup workflows and empower patrons to pick up their library items quickly and safely. The Pickup Manager:
Fully integrates with your ILS for streamlined workflows;
Works great with LibCal’s Spaces module for designating specific spaces for pickups, and enabling patrons to schedule these at their convenience;
Provides great statistics and analytics, helping you increase user satisfaction and improve your holds service; and
Just like all other Springy tools, it is affordable.
How Does it Work?
Patron requests a hold in your ILS.
When item(s) are ready, your ILS sends an email with the link to our pickup scheduler in LibCal. (customized emails from Pickup Manager coming soon).
Already a LibCal user? You’ll be able to designate locations in the Admin > Spaces area to connect to the Pickup Manager.
Not a LibCal user? No worries, just contact us!
Patron reserves their preferred time & location using our easy-to-use booking interface in LibCal.
“Today’s Scheduled Pickups” on the Dashboard helps you prepare today’s items.
When the patron arrives, they SMS/Text you with a customized keyword, using your LibAnswers SMS number. The Pickup Manager recognizes the patron and alerts you of their hold details so you can easily grab and deliver their items.
Already a LibAnswers user? You’ll designate which SMS number should be connected to the Pickup Manager. You can designate multiple SMS numbers with your Pickup Manager!
Not a LibAnswers user? No worries, just contact us!
If needed, you can communicate back-and-forth with the patron about their pickup via SMS/Text – all from the Pickup Manager dashboard.
Coming Soon:When items are picked up, the Pickup Manager marks the item as picked up in the patron’s ILS record, too.
If patrons text that they’ve arrived outside your hours of operation, Pickup Manager automatically texts them back with a customizable message, letting them know that your service is closed for the day.
Our screen sharing integrations have a new addition: our Zoom OAuth integration has been approved! If you’re an admin in a site with an existing Zoom account, you’ll no longer need to use the JWT-based authentication option to integrate your own screen sharing credentials. We have lots more help on how to set up this exciting new option available here.
As the seasons have changed, the pandemic has stuck around. Springy tools have been here for you as you’ve launched pickup services and social distancing seat-booking programs. We’ve heard your requests for additional changes, several of which we are pleased to bring you this month.
Period-Based Booking @ Seat-Level!
We have added support for creating period-based reservations at the Seat level. You can already set up period-based bookings at the Space level and this release provides more granularity. To set this up, you’ll need to designate a location as as “period-based booking.” This means each set of opening/closing hours are considered one bookable slot. Head to Admin > Spaces & Equipment > Edit Location > General for the new “Public Seat/Space Booking page” option to set this up.
We have added new endpoints and updated a few existing ones to support retrieving Seats and occupancy data via our RESTful APIs. Go to Admin > API to explore these new and modified endpoints.
space/booking/:id – Information about one or more specific bookings in your system
space/bookings – List of bookings in your system
space/utilization/:id(NEW!) – Current spaces utilization and occupancy data in your system
space/seat/:id (NEW!) – Details, including availability details, of a seat in your system
space/seats/:id (NEW!) – Details, including availability details, of seats in your system
space/zone/:id (NEW!) – Details for a specific zone
space/zones/:id (NEW!) – Details for all zones at a location (note this is “zones” plural)
We’re super excited to announce that our Zoom app has been published to the Zoom Marketplace and is available for you to use in Appointments & Events. If you’re an admin in a site with an existing Zoom account, you’ll no longer need to use the JWT-based authentication option to integrate your own screen sharing credentials. Navigate to Admin > Integrations > Online Appointments & Events to configure the Zoom integration using OAuth.
We are happy to bring you additional exciting features such as:
A date range selection for the Contact Tracer report;
the Spaces Booking Explorer will now return Check In/Out details if enabled for a location;
We are hard at work behind the scenes designing a new future for LibGuides. We also have an exciting LTI update for you in this round of releases.
We’re making it easier for you to debug LTI searches with the updated Library LTI Page Builder Preview. In LibApps, head to Admin > LTI Tool Builder -> LTI Automagic -> Library LTI Page Builder and click “Preview Page” to see the new “Debug Mode” setting. Check the box and then run a sample search on your LTI metadata value. The debug section will include REGEX information, so if you have a REGEX applied to your search, you will see what the LTI metadata parameter value transforms to.
We’re excited to introduce the new E-Resources Management page, to facilitate quick import and management of COUNTER 4/5 platform and SUSHI provider information. On this page, you will have the option to import platforms and SUSHI providers using our CSV templates. Go to Admin > E-Resources Management to get started! In a future release, you’ll be able to use this page to view which platforms are in which dataset(s).
More Accurate Database Reporting
In an effort to streamline the information shown in COUNTER 5 dataset Database Title Analysis, we inadvertently removed Investigations and Requests from the report display, showing only Searches. We fixed this! So when you do a COUNTER 5 Analysis, then view a Database Title list in a platform, you will see Investigations and Requests for databases, like you did before. Do an analysis on your COUNTER 5 dataset, then go to Databases > Usage > Title Lists and choose a platform to view metrics for Databases contained in that Platform and all their metrics.
In a future release, you’ll be able to see database usage broken down by data type: Total Requests for all Journal content, for all Book content, etc. Note: It’s not possible to drill down from a database into the individual books and journals it contains; you’ll be seeing for example all Requests from all Journal content contained in the database. For individual title use, see the Journals tab.
New: Journals Title-Level Analysis!
The Journals Usage report has a new Title Analysis section that displays the Top 20 Journals, by Total Item Requests, Unique Item Requests, or by total Denials. Below the graph, you’ll see the Top 10 Titles with Decreasing Usage, and the Top 10 Titles with Increasing Denials.
Even better–click on an individual title to view a month-to-month graph of the usage across your analysis period.
We’ve also included these highly-requested features:
Delete SUSHI fetched reports within a platform
Additional aggregate methods for both custom and gate count datasets for the dashboard charts.
That’s it for this round of updates from Springy HQ. We would like to thank you, our user community, for sharing all your great ideas with us! We love making them a reality and look forward to bringing you many more improvements. We are always here for you if have any suggestions or questions.
In today’s post, we’re bringing you some important notices about your Internet browsers… specifically Internet Explorer 11 and Chrome. Since Springshare tools are hosted in the cloud and are accessed by web browsers, if you or your patrons are using either of the above browsers… it will affect your day-to-day usage of these tools.
Updated Sep 10, 2020 – we updated the section below on LibAnswers and IE11 compatibility.
Updated Oct 9, 2020 – we updated this post with a section on LibGuides and IE11 compatibility and updated the LibAnswers section to reflect the fact that the October 2020 code release is out.
Updated Oct 19, 2020 – we updated the LibGuides list after more extensive testing within IE11.
Internet Explorer 11 Will No Longer Be Supported as of November 20, 2020
To that end, Springshare will stop supporting IE11 for all Springshare Tools (LibGuides, LibCal, LibAnswers, LibInsight, LibCRM, LibWizard, and LibStaffer) during the week of November 16 across all regions.
This does *not* mean every webpage of your whole Springshare tool will suddenly stop working when using IE11. It *does* mean that you and your users may experience additional issues of non-compatibility when using IE11 after the November 16 code release.
LibGuides Users & IE11 [Updated Oct 19, 2020]
There are a few areas in LibGuides that do not fully function in IE11. Additionally, future updates will also affect page display issues in IE11.
Guide lists on system and group homepages;
Some LibGuides widgets intermittently do not display;
System blog and public discussion boards; and
A-Z Database pages.
LibAnswers Users & IE11 [Updated Oct 12, 2020]
There are already a few areas of LibAnswers admin interface (not public-facing pages) that don’t fully function in IE11. Additionally, future updates will also affect page display issues in IE11.
Currently not working in IE11: the ability to view chat transcripts; Queue settings tabs and ticket browse page will not work.
Upcoming November 2020 release: Current LibChat Operator Console will *not* be able to load in IE11 by the end of the Nov 16 week. We’re launching some awesome new functionality to LibChat, including a new emoji-picker (:wow emoji:), that is not compatible with IE11.
Chrome 86 Security Update
The upcoming Chrome 86 update, slated for release in October, will offer more secure protections for users submitting data on insecure forms. More on this in a moment. First, a reminder!
All Springshare Tools are HTTPS-Required
As a refresher, all Springshare Tools are required to load over HTTPS. If your Springshare Tool ends in a .libguides.com, .libcal.com, .libanswers.com, .libcrm.com, .libinsight.com, libwizard.com, or .libstaffer.com – the ‘S’ in HTTPS is covered by our security certificates.
Bottom line, your Springshare Tools will always load an HTTPS secure connection…. which is great for your staff and end-users because HTTPS helps to thwart intruders from tampering with the communications between your websites and your users’ browsers.
Embedding Unsecure (HTTP) Forms into Your Secure (HTTPS) Springshare Tools
So now that you know that all Springshare Tools are loaded as HTTPS, you’re probably thinking – “Heck, we’re all set… our sites are secure!“. And you’re right, for the basic tool itself. But it depends on what you’ve added to your systems, too! We give you a lot of flexibility in your Springshare tools… especially in ways we encourage you to embed widgets/content from other websites. In LibGuides, you can embed a widget into your guide. In LibCal, you can add a widget to a countdown timer in Calendar Events. In LibAnswers, embed media right into your FAQs.
These options give you awesome flexibility in adding multimedia resources to your Springshare Tools! But it is also possible to embed HTTP (unsecure) content inside your HTTPS (secure) Springshare Tool.
Chrome 86 Update Will Display Warning for Mixed Forms
So now we come back to the Chrome 86 update! If you embed an HTTP (unsecure) form in your HTTPS (secure) webpages, your patrons using Chrome 86 will see a full-page warning about submitting content to an unsecure form.
Identifying & Resolving Mixed Content
We recommend that you review your LibGuides, LibCal, LibAnswers, and LibWizard systems to identify widgets/forms that you’ve embedded that could be HTTP insecure. This FAQ outlines some helpful instructions, including how to find HTTP content in LibGuides, as well as a video explaining why HTTPS is important.
As a reminder, Springshare Tools themselves are HTTPS secure. So if you’ve created a LibGuides widget, a LibAnswers/LibChat widget, a LibCal widget, a LibInsight widget, or a LibWizard widget, these widgets are already HTTPS secure. It is better to focus your time and energies on widgets/forms from other vendors.
If you’ve identified forms/widgets that are HTTP unsecure, it is recommended that you contact that vendor directly to obtain an HTTPS secure form/widget. While we’d love to help, we cannot create HTTPS secure widgets/forms for other vendors.
Last week’s SpringyCamp was one for the books! We were thrilled so many from the Springy community joined us for camp. Over two days (for a total of four sessions), we got to see what others are up to, hear new ideas, and just generally find inspiration for how to expand services and explore ways to engage students and patrons in this “new normal.” All of our presenters deserve a huge round of applause for their time and efforts!
In case you missed it, it’s not too late to make a batch of s’mores, settle into a comfy chair, and watch the presentation videos. Have questions for the presenters? Want to give kudos? Head on over to our Getting Ready for Camp guide to find instructions on how to join the conversation.
You can even claim an official SpringyCamp 2020 Attendee badge for your Lounge profile! Just head to that badge’s page (make sure you’ve logged in) and use the Request Badge button!
A few Springy favorites:
We had so many well organized, thoughtfully created presentations this year, that we were impressed with each and every one. Here are a few fan favorites, picked because of the timeliness of the topic, engagement it generated during and after the session, and positive feedback we received!
Lorin Jackson & Naja Smith’s presentation on curating community LibGuides, which includes an insightful perspective on amplifying marginalized voices, some handy resources, and a printable workbook.