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Ideas for Re-engaging Patrons in LibAnswers

If you’ve been using LibAnswers for awhile, you might be looking for fun and new ways to reinvigorate and boost usage of your various LibAnswers services.It happens to all of us, we get into a groove and then coast along. But, if you’re noticing your stats are staying consistently steady,…

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LibAnswers 24/7 Cooperative aka QuestionPoint Acquisition

Thank you to everyone who emailed us with excitement about the news of Springshare acquiring QuestionPoint. Besides the info in the press release, and the LibGuide (of course 😉 ) we created to answer migration questions  (https://buzz.springshare.com/qp-migration), we’d like to spell out our reasoning behind this very big deal for…

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Top 10 Springshare Blog Posts of 2018

2019 is upon us and everyone loves a recap post. We wrote 58 blog posts in 2018 (phew, our fingers are tired!) showcasing awesome new functionality in Springy Tools, guest presentations, SpringyCamp conferences, and so much more. So join us as we look back and highlight our top ten blog…

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LibAnswers Proactive Chat Increases User Engagement

If you’re looking for a way to increase user engagements, look no further than LibAnswers proactive LibChat widgets! Create as many customizable chat widgets as you’d like, embed them anywhere (including https secure websites), and watch the chats roll in. How do I make one? It’s as easy as select,…

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LibAnswers 2.23 Update Coming Soon!

The LibAnswers 2.23 update is on its way to you this week, and will be released in all regions by the end of the day on Thursday October 11th, 2018. This update is all about refinements to the new chat operator interface. We’ve been listening to your feedback and are…

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LibAnswers Update: Chat Improvements and More Coming Soon!

The LibAnswers release is on its way and will be released to all regions by the end of the day on Thursday August 9th. This release is chock full of chat dashboard stability and UI improvements – read on for the full scoop! New Chat Dashboard Updates We’ve heard your…

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Tips for Promoting Internal Staff Communication, Collaboration, and Community

Are you engaged? It’s funny to say, but people are always talking about communication. In every relationship dynamic, the secret…is always communication — with your child, with your clients, with pets, with other countries, with your barista. Are you communicating effectively? Even more to the point, how can you communicate…

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LibAnswers Update – New Chat Operator Interface is Here!

The new LibChat Operator console will be released to all regions by the end of the day on Friday June 29th, 2018. But, keep in mind that we are not changing the current console to this new version just yet – we’re making the new chat operator console available to…

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LibAnswers 2.20 Coming Soon

The LibAnswers 2.20 release is on its way, and will be live in all regions by end of the day on Thursday May 24th. We have several great features to share, including GDPR privacy updates and an exciting announcement about upcoming changes to the Chat Operator screen! GDPR & Privacy…

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LibAnswers 2.18 Release – Patron Contact Cards and More

The Springy release-a-palooza continues – the LibAnswers 2.18 is on its way and will be released to all regions by the end of the day on Friday, February 2nd.  This release contains two big new features – the Patron Contact Card, and better email search indexing! Patron Contact Card The…

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