This release is on its way to you this week, and will be live in all regions by the end of the day on Friday, November 13.
Pickup Manager Release
This release brings key features needed for Pickup Manager, and we’re thrilled to announce that Pickup Manager is now available! Pickup Manager streamlines the holds pickup process while adhering to your COVID-19 safety guidelines. Patrons can easily request their holds via their ILS, schedule a pickup, and enjoy 2-way SMS/text and chat communication once they’ve arrived. Staff will love the easy 2-way communication with patrons via SMS and Chat in Pickup Manager’s live-updating “Today’s Pickups” dashboard. Pickup Manager has so many features to not only make your current day-to-day easier but when COVID-19 is a thing of the past, you’ll wonder how you ever did holds pickup ‘the old way’.
We’ve added a new option when set that will require your patrons/students to authenticate via LibAuth BEFORE accessing the new reservation page and seat/space availability. Head to Admin > Spaces & Equipment > LibAuth to check out this new feature!
Power Filter/Indication for Seat/Spaces
You can now flag a Seat or Space to indicate that there is a power source available. When creating or editing a Seat or Space record, there is now a new flag named ‘Powered’ that can be set. The ability to filter booking searches by this new flag has been added to the new reservation page. Also, any Seat or Space that is flagged as having a power source available will display on the availability grid next to the Seat or Space name.
By popular request we have added a new setting to free up the remaining time of a booking if a patron/student checks out early. Head to Admin > Spaces > Edit Location and set the “Early Check-Out Booking End Time Update” to make use of this new feature.
The ability to create recurring Seat bookings on the booking grid view is now available!
We have added API support for creating Seat bookings to the /space/reserve endpoint as well as returning location, category, seat, space and item names in all Spaces & Equipment booking endpoints.
A new “Preferences” tab has been added for admin side users to set a default location and tab when clicking on the Spaces or Equipment options from the main menu. Head to Admin > Accounts > Edit Account > Preferences or click on your email on the top right of the main menu and head to the “Preferences” tab to set your defaults!
That’s it for this round of updates from Springy HQ. We would like to thank you, our user community, for sharing all your great ideas with us! We love making them a reality and look forward to bringing you more improvements in 2020 and beyond. We are always here for you if have any suggestions or questions.
In keeping with our commitment to release products, features, and services that help you during this difficult time – we’re proud to announce that Pickup Manager is now available. Pickup Manager helps you streamline the holds pickup process while adhering to your COVID-19 safety guidelines. Patrons can easily request their holds via their ILS, schedule a pickup, and enjoy 2-way SMS/text and chat communication when they’ve arrived. Pickup Manager has so many features to not only make your current day-to-day easier but when COVID-19 is a thing of the past, you’ll wonder how you ever did holds pickup ‘the old way’.
Want to learn more? Attend a webinar!
We’ve setup four webinars so you can learn more about Pickup Manager. All times are in U.S. Eastern Time. With our recent LibCal update, just click on the change option on the calendar to match your timezone!
Register for any session and select ‘Watch Recording’ on the sign-up form. We’ll send you the links to view the recordings as soon as they’re available.
Patron requests a hold in your ILS. When items are ready, your ILS sends an email with the link to our pickup scheduler.
Patron receives email from ILS system with LibCal booking link, they “log in” with their ILS barcode/pin to verify they are who they say they are and then book a spot.
Don’t want to integrate your ILS? No worries, we’ll have this covered in a future release.
Patron reserves their preferred time & location using LibCal’s easy-to-use booking interface.
Don’t want to allow patrons to reserve a spot? No worries, the scheduling component is optional.
‘Today’s Scheduled Pickups’ on the Dashboard helps you prepare today’s items.
When the patron arrives, they SMS/text you (LibChat coming soon!) with a customized keyword. The Pickup Manager recognizes the patron and alerts you of their hold details so you can easily grab and deliver their items.
If needed, you can communicate back-and-forth with the patron about their pickup via SMS/text (LibChat coming soon!) – all from the Pickup Manager dashboard.
When the items are picked up, the Pickup Manager marks them as received by the patron in their ILS record, too.
Send automated reminder and follow-up satisfaction survey emails.
View patron information
Send and view messages
View detailed statistics
…And there’s more!
We don’t want to give too much away in this blog post, but we think you’ll be really excited to see Pickup Manager in action! Be sure to sign-up for a webinar, even to receive the recording, to learn more!