These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, July 26, 2024. LibAnswers We’ve introduced Publishing Workflows for FAQs! SMS tickets now support sending/receiving images in the US and CA regions. The Out of Office…
We’ve made it through the first half of 2024! Here at Springshare, we’re looking ahead to all the new features coming soon to your Springy Tools, but first, we’re taking a moment to catch up on the past few months. The Springy Team has been busy! We hosted two Learning…
Welcome back to our second installment of Tales From the Co-Op! If you missed our first post in this new series, be sure to check it out here: May Exchanges. What is the LibAnswers 24/7 Global Chat Cooperative? As the name suggests, the Co-Op brings coverage to your library’s online…
Two Webinars This Month! How loyal are your patrons? LibAnswers Net Promoter Score (NPS) Module can help you gather valuable customer feedback. Use NPS data to gain insights into the needs of both satisfied and dissatisfied users, allowing you to make actionable and targeted improvements. Join us as we explore…
These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, June 14, 2024. LibAnswers You can now assign priority levels to tickets, to help staff triage and answer with greater efficiency! We’ve introduced automated ticket…
The LibAnswers 24/7 Global Chat Cooperative is one of the coolest – and most useful – services we offer. It’s staffed by our own in-house librarians (our 24/7 Co-Op crew consists of experienced MLS-degreed librarians who collectively have hundreds of years of experience working at academic, public, school, and special…
When technical difficulties prevented us from streaming and recording one of our guest presentations at last month’s PLA conference, we knew we had to devise another way to get this presentation to you. We are positively delighted that our guest speaker, Cathay Keough from Sarasota County Libraries, has graciously agreed…
We have a small but exciting release coming to you this time around. These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, April 19, 2024. LibCal We’ve introduced an Import Utility for Event Registrations!…
These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, March 22, 2024. LibCal It is now possible to apply geofencing or IP restrictions to the Check In/Out process for Seat/Space bookings! For more details…
You may be asking yourself, “How is it already 2024?!” Well fasten your seatbelt, hold onto your hat, and brace yourself – because not only is it 2024, we’re already over halfway through February! If you’ve completely lost track of time, it’s possible you may have missed out on some…
