Browse All 24/7 Chat Cooperative Posts

Creating a Regional Chat Cooperative – Learning Lab

Last week we had the pleasure of sitting down, albeit virtually, with three amazing librarians to talk about virtual chat reference and the importance of having support from a regional, and global, chat cooperative. Caitlin Kenney (Engagement and Education Services Coordinator at the Western New York Library Resources Council) and…

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Code Release: New LibGuides, LibAnswers, LibCal, LibWizard, LibStaffer, and LibInsight features coming your way!

These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, February 19. Read about LibGuides | LibAnswers | LibCal | LibWizard | LibStaffer | LibInsight LibGuides In addition to improvements on the E-Reserves Request form,…

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University of Liverpool: Going Global with LibChat

Last week’s Springshare Learning Lab with University of Liverpool’s Gwen Jones was a can’t miss event. But in case you did, we have the recording and presenter notes available! Quick Overview Gwen covers how the Univ. of Liverpool switched from being non-contributing (receiving backup chat support only) to contributing (giving…

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Top 10 Springshare Blog Posts of 2020

The month has flown by and suddenly it’s the last workday of January 2021. 😅 At this point, our teams are waist-deep in strategic goal mapping and list checking, but it doesn’t hurt to take a moment to pause and reflect on the past year… as much as we may…

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Code Release: New LibAnswers, LibCal, LibStaffer & LibInsight features coming your way!

Happy New Year to all, and goodbye to 2020! We are pleased to open 2021 with some great improvements across several Springy apps. These releases are on their way to you next week and will be live in all regions by the end of the day on Friday, January 15….

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Promote Contactless Communication

In some parts of the world, lockdowns are taking place again. In others, the trend is heading that way. It’s looking like we’ll all be experiencing another shelter-in-place soon in order to stop the spread of this deadly virus. The good news, we know a lot more now than we…

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Supporting Staff & Students 24/7 with Local & Academic Chat Co-Ops

You could say this week feels like ‘peak 2020’ and that’s not a good thing. It’s hard to stick to business as usual right now when anxiety is high and the future is uncertain around the globe. But the dates on the calendar keep ticking by, classes are continuing, and…

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Global Public Chat Cooperative: Helping Your Community 24/7

As librarians, you’re there to help your communities improve their access to information and resources, no matter their life circumstances. But “pandemic life” has stretched on for over seven months now, and while public libraries have adapted quickly, increases in new cases could mean sudden closures or service changes again….

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Always Online! Library Chat + Global Cooperative = True 24/7 Service

It’s clear that online learning is becoming a larger part of the student experience so it’s important for the library to keep pace with this trend. It’s been shown that access to the library increases the likelihood of student success. So when patrons need to chat with a librarian online, you…

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Tips & Tricks for the Remote-First World

As more and more schools are closing, events are being canceled, buildings are shutting their doors, and people are remote-working where possible in order to help slow the spread of COVID-19 and flatten the curve… your organization is facing a critical and time-sensitive situation. How do you provide virtual services…

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