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SpringySession: Tips for Delivering Excellent Chat Reference

Whether you’ve been doing chat reference for years or only a few days, this is a SpringySession you won’t want to miss! Springshare chat reference librarians Mimi Pappas and Ven Kontou will share their tips, advice, and takeaways learned over decades of experience. SpringySession: Tips for Delivering Excellent Chat Reference…

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Code Release: LibAnswers Update Coming Your Way!

LibAnswers release is on it’s way to you next week, and will be live in all regions by the end of day on Friday, July 1, 2022. With summer now in full swing, we’ve got some cool features on the way to you in this June release: Operators in chat…

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Code Release: LibCal, LibAnswers, and LibInsight Features Coming Your Way!

This week’s release is on its way to you for LibCal, LibAnswers, and LibInsight! These release updates will be live in all regions by the end of the day on Friday, April 22, 2021. To read all of the details regarding these releases, don’t forget to join us in the…

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Top 10 Springshare Blog Posts of 2021

Can you believe it is 2022 already? Here at Springy HQ, we’re working hard on strategic plans for the year including mapping out some awesome new features coming your way, planning our training session schedule, upcoming SpringyCamps, and more. But before we start off our 2022 blogging at 100mph, let’s do…

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Your Springshare End of Year Checklist

As 2021 draws to a close, we know that many of you are preparing for the end of the year and the end of the fall semester. This means you’ll likely be thinking about how to best communicate building closures to your patrons, work out holiday coverage plans, and update…

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Launch LibChat, Literally, On Any Website

Offering a chat reference service is a great way to give real-time, personalized, reference services to library users. It helps patrons who are unable (or too uneasy) to enter a building or visit a desk to ask for help. Virtual chat reference is an accessible extension of your library’s reference…

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Code Release: New LibCal, LibAnswers, LibInsight, LibStaffer, LibConnect, & LibWizard Features Coming Your Way!

We’re thrilled to bring you all new updates for Fall! These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, November 19, 2021. LibCal We’ve added a new “Integration Status” report, so Admins can see…

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Creating a Regional Chat Cooperative – Learning Lab

Last week we had the pleasure of sitting down, albeit virtually, with three amazing librarians to talk about virtual chat reference and the importance of having support from a regional, and global, chat cooperative. Caitlin Kenney (Engagement and Education Services Coordinator at the Western New York Library Resources Council) and…

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Code Release: New LibGuides, LibAnswers, LibCal, LibWizard, LibStaffer, and LibInsight features coming your way!

These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, February 19. Read about LibGuides | LibAnswers | LibCal | LibWizard | LibStaffer | LibInsight LibGuides In addition to improvements on the E-Reserves Request form,…

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University of Liverpool: Going Global with LibChat

Last week’s Springshare Learning Lab with University of Liverpool’s Gwen Jones was a can’t miss event. But in case you did, we have the recording and presenter notes available! Quick Overview Gwen covers how the Univ. of Liverpool switched from being non-contributing (receiving backup chat support only) to contributing (giving…

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