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Catch a Sneak Peek of LibCal’s Lending Hub Functionality!

From Library of Things collections to museum passes, LibCal’s Lending Hub makes it easy to manage your library’s unconventional collections. The Lending Hub combines the existing Equipment Booking module with the new Museum Passes & eTickets functionality so you can manage both physical and digital tickets, as well as physical items your library lends. Want to catch a sneak peek of the Lending Hub in action? Join us for a webinar on February 8, 2023 from 1:00pm to 1:45pm (Eastern Time – US & Canada)! Create your Library of Things with Equipment Booking LibCal’s Equipment Booking module allows you to…

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Springshare is Heading to ALA LibLearnX – Booth #913

The Springy Team is heading to the ALA LibLearnX in New Orleans, LA (Booth #913) from Friday, January 27th – 30th, and we can’t wait to see you there! We have a great lineup of flash presentations from Springy experts, plus two guest speakers! Trevor Smith from Douglas College will be presenting on using LibAnswers data to analyze and see long-term trends in reference desk usage and Sussy Reyes from…

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New Year, New Springy Tips!

We’re over a week into 2023, and the hustle and bustle leading up to the new year is starting to feel like a distant memory. We know it can be hard to get back into the swing of things after time away so here are a few tips that may save you some time and frustration as you check items off your January to-do list.  1. Utilize the LibCal Email…

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Top 10 Springshare Blog Posts of 2022

Welcome to 2023! Before we jump back into our usual news, updates, and helpful tips, let’s take a look back at 2022. We’ve had a busy year here at Springy HQ and know that you have too! From SpringySession webinars to the 15th anniversary of the very first LibGuides install, this list of our top 10 blog posts of the year highlights some of our favorite moments of 2022. 1….

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End of Year Prep + Springy Holiday Schedule

The end of the year is a busy time for all of us! Whether you’re wrapping up the end of the semester or just trying to make it through the season, we want to make prepping your Springshare tools for staff vacations and shifting hours as easy as possible. Wondering where to start? Our all-star Support Team has put together a handy guide to preparing your LibAnswers, LibCal, and/or LibStaffer…

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Code Release: LibCal, LibAnswers, LibGuides, LibApps, LibConnect, LibInsight, LibStaffer, & LibWizard Features Coming Your Way!

Here at SpringyHQ, we can’t believe that December has already arrived! To celebrate the end of another year with our awesome Springy community, we’re bringing you one last release. These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, December 16, 2022. LibCal We’re excited to introduce LibCal’s Museum & Passes eTickets functionality, bringing you…

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SpringySession: Moving Beyond Numbers

Tips for Telling A Story with Data Meet our Customer Experience team members Greg Sigountos and Zinthia Briceño and learn how they’re using data to better understand our users and meet their needs. They’ll discuss tips for collecting data that is meaningful, actionable, and is crucial in helping Springshare deliver our best-in-class support to our customers. If you’re thinking, this is just another ‘stats’ webinar, think again! Greg and Zin will…

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Join the Springshare Team!

Have you heard? The Springy Team is expanding, we’re adding an additional person to our Marketing Team! If you have a background in libraries / marketing / graphic design / working with Springshare tools, this might just be the role for you. From writing blog posts to leading webinars, our small but mighty team does a little bit of everything so you’ll have the opportunity to use the skills you…

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LibAnswers Chatbot is Almost Here!

Our exciting new Chatbot functionality is coming January 2023, and will be included as a standard part of the LibAnswers Platform! Chatbot serves as the first point of contact for chat patrons, guiding them through options, and passing them on to a particular resource or staff member as needed. Depending on the Flows you set up, Chatbot can route patron questions to specific chat departments, prompt them to create a…

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LibConnect Gets 30+ Email Templates!

It’s not easy to create a beautifully designed and mobile-friendly email that engages and excites users. Maybe graphic design isn’t your bag, or you just don’t have the time, what with juggling 52 other responsibilities. But we all know that creating a powerful and captivating email improves engagement. Users are more likely to open an email if it’s not just paragraphs of plain-text. They’re more likely to click through and…

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Springshare Holiday Support Schedule

Can you believe that we are only seven weeks away from 2023?! It seems like this year, the weeks were long, but the days were short. If you read our October blog post celebrating our Support Team during National Customer Service Week, you’ll know that Springy Support has been busy, busy, busy. From October 2020 to October 2021: The Support Team has answered 21,000+ tickets They’ve kept 1,200+ published FAQs…

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