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Can you believe that we are only seven weeks away from 2023?! It seems like this year, the weeks were long, but the days were short. If you read our October blog post celebrating our Support Team during National Customer Service Week, you’ll know that Springy Support has been busy, busy, busy. From October 2020 to October 2021: The Support Team has answered 21,000+ tickets They’ve kept 1,200+ published FAQs…

Last month we published a blog post asking folks to take a few minutes to fill out a communication survey – telling us how you want to hear from us, what you like about our current communication, and what you don’t like! Plus, if you filled out the survey, you could enter to win a drawing for one of two gift cards! To that end, we’d like to announce the…

We are thrilled to announce that starting this week, we will be offering live and recorded training sessions in Spanish. The Springy Team and our dedicated users may feel like a small community, but we’ve grown considerably since the very first LibGuides install back in 2007. In fact, Springshare Tools are currently being used in 95 countries across the globe! As such, we’ve been working hard to expand our training and support…

October is a Cybersecurity Awareness month, so we want to use this opportunity to remind everyone that Cybersecurity is a shared responsibility. Below are some of the things we do to help minimize the risk of cyber attacks on Springshare’s infrastructure and software. You’ll also find recommendations that you – our customers – should do to help minimize the risk. Institutions, companies, universities, schools, libraries… everyone is at risk these…

If you’ve ever attended a Springshare training session, posted in the Lounge, or written to our Support Team, you know that Springshare customer service goes above and beyond! We may use a lighthearted tone, but the fact of the matter is that we take customer service very seriously here. And so, we’re taking the opportunity to celebrate National Customer Service Week! Please note, we’ll be taking some time to celebrate…