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We’re Celebrating National Customer Service Week!

If you’ve ever attended a Springshare training session, posted in the Lounge, or written to our Support Team, you know that Springshare customer service goes above and beyond! We may use a lighthearted tone, but the fact of the matter is that we take customer service very seriously here. And so, we’re taking the opportunity to celebrate National Customer Service Week! Please note, we’ll be taking some time to celebrate our top-notch Support Team this Thursday afternoon (Oct 6) from 4pm ET – until the end of our business hours that day. We will continue to monitor for emergencies during…

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Springshare Is SOC2 Type II Compliant

We’re proud to announce that we’ve completed a System and Organization Controls (SOC) 2 Type II audit. This rigorous, independent assessment of our internal security controls serves as validation of our dedication and adherence to the highest standards for security, confidentiality, and privacy.  This is an important milestone for our small company, but is in no way an end to our commitment to our customers and the security of their data….

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Take Our Quick Springy Communication Survey!

A few months ago we published a post about ways to stay informed about Springshare. The post outlined all of our communication channels including email newsletter options, our blog, social media channels, and the user-driven Springshare Lounge. Rounding up all of our communication options made us stop and think – how are we doing? Help us reach you better, take a quick survey! If you’ve attended one of our training…

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Code Release: LibCal, LibAnswers, LibInsight, LibStaffer, LibConnect, & LibWizard Features Coming Your Way!

These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, September 30, 2022. LibCal We’re adding File Upload support to Seats/Spaces and Equipment booking forms! Head to Admin>Spaces & Equipment>Booking Forms>Add or Edit Form to prompt patrons to submit a file when making a new reservation. We’ve updated our approach to fetching future space booking…

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Five Reasons to Join the Springshare Lounge

Two years ago, we set out to build a new and improved Springshare Lounge. The Lounge Team wanted to create a community space that would empower Springshare users like you to collaborate, share innovative ideas, and help each other online. With over 3,000 users, 1,000 discussions, and 2,500 comments to date, we’d say the Lounge has been a success! Any Springshare user can join, but you need to register with…

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Recent Webinars You Might Have Missed!

If your summer has been like ours – it’s quite literally flown by. Here at Springy HQ, we blinked and it’s suddenly September! We know that if we’ve been busy, then our librarian and educator friends have been twice as busy. Whether you’re swamped with summer or back-to-school projects or taking some well deserved time-off, there’s a good chance you’ve missed some Springshare webinars with all the work, and life, kerfuffle….

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SpringySession: Tips for Delivering Excellent Chat Reference

Whether you’ve been doing chat reference for years or only a few days, this is a SpringySession you won’t want to miss! Springshare chat reference librarians Mimi Pappas and Ven Kontou will share their tips, advice, and takeaways learned over decades of experience. SpringySession: Tips for Delivering Excellent Chat Reference Friday, September 30, 2022 11:00am – 12:00pm ET REGISTER NOW Recordings Available Can’t attend live? Register to receive access to…

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Gearing Up for the Fall Semester with SpringyU

Summer is winding down here in the Northern Hemisphere, and we know that means a lot of you are busy prepping for the upcoming semester! As such, we thought we’d throw together a list of SpringyU Blocks that will help guide you through some of the most common topics we’re asked about this time of year. SpringyU is our self-paced online learning space where Springshare users like you can learn…

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Top Five LibGuides Tips & Tricks

It’s been 10 years since we launched our LibGuides Tips & Tricks in the SpringyNews Newsletter. And over the years, we’ve shared a lot of tips. To that end, we’re rounding up our top five favorite LibGuides Tips & Tricks in this blog post. For those who’ve already read them and want a refresher or those of you who might have missed the early ones  – this post is for…

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Where’s Springshare? Recent & Upcoming Conferences Schedule

As soon as July hit, Springys have been on the road! We’ve attended a few conferences thus far, and have a whole lot more coming up! Read on to learn about where we’ve been and more importantly, if we’re coming to a conference near you. Recent Conferences It was so nice to see folks in-person at the ALA Annual Conference in Washington DC in July, and Springy Talia continued those…

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SpringyCamp 2022: Recordings Now Live!

This year’s SpringyCamp was a hit! From our lineup of amazing presenters to attendees’ questions and discussions in the Lounge, we had a blast hearing from so many of you. Conferences are all about sharing ideas, finding inspiration, and connecting with professionals in the field. SpringyCamp achieved all of those things with flying colors! Over the past two weeks, we’ve hosted 11 presentations on topics ranging from programming to web…

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