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SpringySession: Moving Beyond Numbers

Tips for Telling A Story with Data Meet our Customer Experience team members Greg Sigountos and Zinthia Briceño and learn how they’re using data to better understand our users and meet their needs. They’ll discuss tips for collecting data that is meaningful, actionable, and is crucial in helping Springshare deliver our best-in-class support to our customers. If you’re thinking, this is just another ‘stats’ webinar, think again! Greg and Zin will be sharing their tips, advice, and takeaways for moving beyond the numbers to get to the root of your data analysis goals. They’ll Cover: Quick overview of LibAnswers’ Quality of…

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SpringySession: Expert Tips for Amazing Customer Service

For those in the Northern Hemisphere, summer is a great time to assess and reevaluate your processes because you have time to make changes. One great question to pose to colleagues during this time is, “is our customer service model helping patrons?” If this question is top-of-mind, then be sure to attend our next SpringySession! Hear from two Springshare librarians about how to use our model for customer service in…

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Are You Heading to ALA in Washington, DC?

It’s been a while since we’ve attended an ALA-annual conference. The 2019 ALA-annual was our last one, in fact. Now, three years later (it’s felt both longer and shorter than 3-years, hasn’t it?!) – we’re back! And we’re looking for guest presenters at our booth! Learning From Each Other The whole point of attending conferences is to learn from others. To get inspired by what they’re doing and see if…

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One More LibConnect New Features Webinar!

Blurg, Internet issues happen – and usually, right before a webinar you’re set to deliver. Right?! Alas, this is exactly what happened to Springy Talia just minutes before her LibConnect: New Features webinar last week. She had to postpone, but rescheduling it for the Friday right before the long Memorial Day weekend was not the best idea. Let’s blame a lack of coffee for that decision! So, we’re scheduling one last…

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One Community College’s Cool Implementation of LibCal Maps

We’ve been so encouraged to see all the amazing implementations of LibCal’s Interactive Mapping tool across many different libraries from large public libraries to small academic ones. But one really interesting implementation at the Northeast State Community College Library had us going, “wow, now that’s cool”! So we reached out to their librarian, Amy Lippo, with some questions, and she sent us her answers below. Spoiler alert: the interesting implementation…

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Code Release: New LibCal, LibAnswers, LibInsight, LibGuides, & LibConnect Updates Coming Your Way!

LibCal, LibAnswers, LibConnect, & LibInsight releases are on their way to you next week, and will be live in all regions by the end of day on Friday, May 27, 2022. LibGuides/LibApps release will be live in all regions by the end of day on Friday, June 3, 2022. LibCal The credit card payment screen now supports Name & Zip Code for payments. Admin-side users can trigger and submit credit…

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All of Springshare’s (up)Comings & Goings

Spring has officially hit the northern hemisphere, even if the weather isn’t fully cooperating, and Springshare is taking the warm-ish air in stride with a ton of upcoming events! Don’t miss out on these virtual and in-person (gasp! can you believe it?!) events in the coming weeks. Aspen & LibCal Integration – Thursday, May 12, 2:00PM E.T. Two weeks ago, we happily announced our ByWater Solutions partnership that showcases an…

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15 Years of Springshare!

April 30th marked the 15th anniversary of the first LibGuides install! That’s right, if LibGuides were a person, it would be eligible for a learner’s permit in many states. While we won’t be pursuing that particular right of passage, we thought it would be fun to take a stroll through the Springy archives and look at how much Springshare has grown since that fateful day back in 2007. A Look…

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LibCal Integration with ByWater’s Aspen Discovery

When your patrons find a search box, they tend to enter really anything into it – even if it’s not the right search tool for their needs. They’re searching for articles in your room reservation system or trying to find museum passes in your discovery layer. When they zero in on that search box, they’re off and their fingers are running. Does this sound familiar? If so, you’ll be excited…

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Code Release: LibCal, LibAnswers, and LibInsight Features Coming Your Way!

This week’s release is on its way to you for LibCal, LibAnswers, and LibInsight! These release updates will be live in all regions by the end of the day on Friday, April 22, 2021. To read all of the details regarding these releases, don’t forget to join us in the Springshare Lounge and follow the release notes category! LibCal Daily Space Bookings are coming, making it even easier to manage…

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Code Release: New LibWizard & LibStaffer Updates Coming This Week!

Spring is in the air, and we’re ready to greet the new season with a fresh crop of product releases! We’re spreading our product releases out a bit more this time around: LibWizard and LibStaffer’s releases will go out to all regions by the end of the day on Friday April 15, 2022, while LibAnswers, LibCal and LibInsight’s releases will go out to all regions by the end of the…

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