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Last month we published a blog post asking folks to take a few minutes to fill out a communication survey – telling us how you want to hear from us, what you like about our current communication, and what you don’t like! Plus, if you filled out the survey, you could enter to win a drawing for one of two gift cards! To that end, we’d like to announce the…

We are thrilled to announce that starting this week, we will be offering live and recorded training sessions in Spanish. The Springy Team and our dedicated users may feel like a small community, but we’ve grown considerably since the very first LibGuides install back in 2007. In fact, Springshare Tools are currently being used in 95 countries across the globe! As such, we’ve been working hard to expand our training and support…

October is a Cybersecurity Awareness month, so we want to use this opportunity to remind everyone that Cybersecurity is a shared responsibility. Below are some of the things we do to help minimize the risk of cyber attacks on Springshare’s infrastructure and software. You’ll also find recommendations that you – our customers – should do to help minimize the risk. Institutions, companies, universities, schools, libraries… everyone is at risk these…

If you’ve ever attended a Springshare training session, posted in the Lounge, or written to our Support Team, you know that Springshare customer service goes above and beyond! We may use a lighthearted tone, but the fact of the matter is that we take customer service very seriously here. And so, we’re taking the opportunity to celebrate National Customer Service Week! Please note, we’ll be taking some time to celebrate…

We’re proud to announce that we’ve completed a System and Organization Controls (SOC) 2 Type II audit. This rigorous, independent assessment of our internal security controls serves as validation of our dedication and adherence to the highest standards for security, confidentiality, and privacy.  This is an important milestone for our small company, but is in no way an end to our commitment to our customers and the security of their data….

A few months ago we published a post about ways to stay informed about Springshare. The post outlined all of our communication channels including email newsletter options, our blog, social media channels, and the user-driven Springshare Lounge. Rounding up all of our communication options made us stop and think – how are we doing? Help us reach you better, take a quick survey! If you’ve attended one of our training…

Two years ago, we set out to build a new and improved Springshare Lounge. The Lounge Team wanted to create a community space that would empower Springshare users like you to collaborate, share innovative ideas, and help each other online. With over 3,000 users, 1,000 discussions, and 2,500 comments to date, we’d say the Lounge has been a success! Any Springshare user can join, but you need to register with…