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We’re Celebrating National Customer Service Week!

If you’ve ever attended a Springshare training session, posted in the Lounge, or written to our Support Team, you know that Springshare customer service goes above and beyond! We may use a lighthearted tone, but the fact of the matter is that we take customer service very seriously here. And so, we’re taking the opportunity to celebrate National Customer Service Week! Please note, we’ll be taking some time to celebrate our top-notch Support Team this Thursday afternoon (Oct 6) from 4pm ET – until the end of our business hours that day. We will continue to monitor for emergencies during…

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One More LibConnect New Features Webinar!

Blurg, Internet issues happen – and usually, right before a webinar you’re set to deliver. Right?! Alas, this is exactly what happened to Springy Talia just minutes before her LibConnect: New Features webinar last week. She had to postpone, but rescheduling it for the Friday right before the long Memorial Day weekend was not the best idea. Let’s blame a lack of coffee for that decision! So, we’re scheduling one last…

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One Community College’s Cool Implementation of LibCal Maps

We’ve been so encouraged to see all the amazing implementations of LibCal’s Interactive Mapping tool across many different libraries from large public libraries to small academic ones. But one really interesting implementation at the Northeast State Community College Library had us going, “wow, now that’s cool”! So we reached out to their librarian, Amy Lippo, with some questions, and she sent us her answers below. Spoiler alert: the interesting implementation…

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Code Release: New LibCal, LibAnswers, LibInsight, LibGuides, & LibConnect Updates Coming Your Way!

LibCal, LibAnswers, LibConnect, & LibInsight releases are on their way to you next week, and will be live in all regions by the end of day on Friday, May 27, 2022. LibGuides/LibApps release will be live in all regions by the end of day on Friday, June 3, 2022. LibCal The credit card payment screen now supports Name & Zip Code for payments. Admin-side users can trigger and submit credit…

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All of Springshare’s (up)Comings & Goings

Spring has officially hit the northern hemisphere, even if the weather isn’t fully cooperating, and Springshare is taking the warm-ish air in stride with a ton of upcoming events! Don’t miss out on these virtual and in-person (gasp! can you believe it?!) events in the coming weeks. Aspen & LibCal Integration – Thursday, May 12, 2:00PM E.T. Two weeks ago, we happily announced our ByWater Solutions partnership that showcases an…

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15 Years of Springshare!

April 30th marked the 15th anniversary of the first LibGuides install! That’s right, if LibGuides were a person, it would be eligible for a learner’s permit in many states. While we won’t be pursuing that particular right of passage, we thought it would be fun to take a stroll through the Springy archives and look at how much Springshare has grown since that fateful day back in 2007. A Look…

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LibCal Integration with ByWater’s Aspen Discovery

When your patrons find a search box, they tend to enter really anything into it – even if it’s not the right search tool for their needs. They’re searching for articles in your room reservation system or trying to find museum passes in your discovery layer. When they zero in on that search box, they’re off and their fingers are running. Does this sound familiar? If so, you’ll be excited…

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Code Release: LibCal, LibAnswers, and LibInsight Features Coming Your Way!

This week’s release is on its way to you for LibCal, LibAnswers, and LibInsight! These release updates will be live in all regions by the end of the day on Friday, April 22, 2021. To read all of the details regarding these releases, don’t forget to join us in the Springshare Lounge and follow the release notes category! LibCal Daily Space Bookings are coming, making it even easier to manage…

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Code Release: New LibWizard & LibStaffer Updates Coming This Week!

Spring is in the air, and we’re ready to greet the new season with a fresh crop of product releases! We’re spreading our product releases out a bit more this time around: LibWizard and LibStaffer’s releases will go out to all regions by the end of the day on Friday April 15, 2022, while LibAnswers, LibCal and LibInsight’s releases will go out to all regions by the end of the…

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Introducing: Readle!

Springshare is pleased to announce the launch of our very first readers’ advisory tool, Readle! Readle gamifies the RA process and invites you to play favorites… and recommend them to your patrons. Plus, you can tackle that all-too-familiar challenge “brain on” with our new game. You know what we’re talking about. We don’t know the title or the author but the cover is blue!  Let the Guessing Game Begin! “I…

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Recent Webinars You Might’ve Missed!

Spring has finally arrived, and we’ve been busy here at Springy HQ! Whether you’re in the midst of midterms for the Spring semester or diligently planning summer projects, we suspect your plates have been just as full. We’ve gathered some recent webinars that might have slipped through the cracks to make your life easier. Exceeding Patron Expectations in this New ‘Normal’ Post COVID-19, what do your patrons expect? We’re not…

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