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Springshare Celebrates Patron Point’s Platinum at the 2025 Modern Library Awards

January 22, 2025 | By Hannah
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Springshare Celebrates Patron Point’s Platinum at the 2025 Modern Library Awards With awards season underway, those of us working in the library industry like to keep our eyes on the LibraryWorks Modern Library Awards (MLAs). And we are pleased to share that our very own Patron Point has just received the platinum award for 2025! This is especially exciting news for us because it marks the 5th consecutive year that we have been honored with this accolade. The MLAs were created as a way to recognize the top products and services in the library industry. They are trusted by library…

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Catch Us in San Diego! — ALA 2024, Booth #2635

June 18, 2024 | By Kirsten
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The Springshare team is heading to the American Library Association conference next week and we can’t wait to see everyone there! Attending in person? Stop by Booth #2635 to chat with us and pick up some Springy swag. Plus, you’re going to want to carve out some time in your busy conference schedule to catch our flash presentations! In addition to hearing from some Springy experts, we have an amazing…

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Measure Patron Loyalty with LibAnswers NPS

June 14, 2024 | By Kirsten
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Two Webinars This Month! How loyal are your patrons? LibAnswers Net Promoter Score (NPS) Module can help you gather valuable customer feedback. Use NPS data to gain insights into the needs of both satisfied and dissatisfied users, allowing you to make actionable and targeted improvements. Join us as we explore the NPS Module with two webinars this month! In the first, you’ll learn what NPS is and how to implement…

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Resources for a Smooth Summer

June 11, 2024 | By Corinne
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Summer is here! We’re sharing some hot tips on how to transition all your LibApps to ensure you have a smooth, stress-free summer. Do any of these scenarios apply to you? You recently became an admin for your Springy tools. You’re onboarding new staff over the coming months. You’re about to leave or retire and need to hand off duties. A colleague left and you need to reassign their admin…

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LibGuides, LibAuth, LibAnswers, LibStaffer, and LibInsight Features Coming Your Way!

June 7, 2024 | By Sarah
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These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, June 14, 2024. LibAnswers You can now assign priority levels to tickets, to help staff triage and answer with greater efficiency! We’ve introduced automated ticket tagging based on keyword/phrase or ticket form questions. Workflows for Tickets can be created to assign tickets to priority levels…

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Tales From the Co-Op: May Exchanges

May 28, 2024 | By Kirsten
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The LibAnswers 24/7 Global Chat Cooperative is one of the coolest – and most useful – services we offer. It’s staffed by our own in-house librarians (our 24/7 Co-Op crew consists of experienced MLS-degreed librarians who collectively have hundreds of years of experience working at academic, public, school, and special libraries) along with the cooperative members from tons of contributing libraries from around the world. The Chat Co-Op provides 24/7/365…

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Present With Springshare at ALA 2024!

May 21, 2024 | By Kirsten
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Are you heading to the ALA Annual Conference in San Diego this June? Well, we are and we’re looking for guest presenters at the Springshare booth (#2635)! Learning From Each Other The main reason for attending conferences, aside from reconnecting with old friends and making new connections, is to learn from each other. It’s about getting inspired by the innovative ideas at other institutions and exploring how to implement them…

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Special Guest Speaker Presentation One Week From Today

May 15, 2024 | By Corinne
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When technical difficulties prevented us from streaming and recording one of our guest presentations at last month’s PLA conference, we knew we had to devise another way to get this presentation to you. We are positively delighted that our guest speaker, Cathay Keough from Sarasota County Libraries, has graciously agreed to return for a special webinar next Wednesday, May 22 at 1pm ET! Expanding Options for Community Access Sarasota County…

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LibGuides, LibCal, LibStaffer, and LibInsight Features Coming Your Way!

May 10, 2024 | By Sarah
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These releases are on their way to you over the next 2 weeks, and will be live in all regions by the end of the day on Friday, May 24, 2024. LibGuides The all new Blogs are here! We’re excited to bring you a new host of homepage options, blog statistics, and much more granular controls over all types of functionality, including appearance and comments. Check out the lounge post…

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A Marketing & Outreach Webinar with LibraryWorks!

May 7, 2024 | By Kirsten
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Modern libraries are community hubs that offer valuable programs, resources, and spaces that uniquely reflect the diverse populations they serve. Despite dynamic offerings, many libraries struggle to break the perception that they are simply a place to check out books. Taking control of the narrative doesn’t have to be challenging! Given the right tools and methods, you can shape your public messaging to communicate value and get prospective and existing…

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We’re Diving into Data with a LibInsight Webinar Series

May 3, 2024 | By Kirsten
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Data is power! Let the data tell the story! Data can set you free! Cliches aside, data can impress stakeholders, secure funding, and bolster your institution’s reputation – it’s a big deal in the library world. Whether you’re gearing up for the end of the fiscal year, or embarking on a strategic planning process, we want to help you make the most of your library’s data. We chatted with libraries…

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