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SpringySession: Moving Beyond Numbers

Tips for Telling A Story with Data Meet our Customer Experience team members Greg Sigountos and Zinthia Briceño and learn how they’re using data to better understand our users and meet their needs. They’ll discuss tips for collecting data that is meaningful, actionable, and is crucial in helping Springshare deliver our best-in-class support to our customers. If you’re thinking, this is just another ‘stats’ webinar, think again! Greg and Zin will be sharing their tips, advice, and takeaways for moving beyond the numbers to get to the root of your data analysis goals. They’ll Cover: Quick overview of LibAnswers’ Quality of…

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Introducing: Readle!

Springshare is pleased to announce the launch of our very first readers’ advisory tool, Readle! Readle gamifies the RA process and invites you to play favorites… and recommend them to your patrons. Plus, you can tackle that all-too-familiar challenge “brain on” with our new game. You know what we’re talking about. We don’t know the title or the author but the cover is blue!  Let the Guessing Game Begin! “I…

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Recent Webinars You Might’ve Missed!

Spring has finally arrived, and we’ve been busy here at Springy HQ! Whether you’re in the midst of midterms for the Spring semester or diligently planning summer projects, we suspect your plates have been just as full. We’ve gathered some recent webinars that might have slipped through the cracks to make your life easier. Exceeding Patron Expectations in this New ‘Normal’ Post COVID-19, what do your patrons expect? We’re not…

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We’re Heading to PLA in Portland, Oregon!

The last conference we attended in-person, before the pandemic hit, was PLA in Nashville in March 2020. It seems fitting that our first face-to-face in-person conference a full two years later is PLA in Portland, Oregon on March 23-25. We’re excited to be back and we’re bringing our Springy finest just for you! For your safety, and for ours, we ask that you wear a mask when visiting our booth….

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March is Full… of Online Presentations! Join Us!

We blinked, and somehow we are already three months into the new year. It’s not feeling so ‘New Year’ anymore! If you’re like us, zoom zoom zooming (both in the literal and webinar sense of things) through the day, and need a few moments to slow down – join us for a webinar in the coming weeks. We’ve got a lot of good stuff coming up! Library Journal Webcast –…

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New from Springshare! SpringySessions

A lot of us Springys are librarians and collectively we have many decades of experience in marketing, outreach, programming, customer service, and more! Normally, our training sessions and webinars tend to focus on how to use Springy tools. From basic out-of-the-box sessions to innovative outside-the-box training webinars. But, all that’s changing with our newly launched SpringySessions! These webinars are a bit different, we’re going to share our experiences and expertise, in…

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Code Release: LibCal, LibAnswers, LibInsight, LibStaffer, LibConnect, & LibWizard Features Coming Your Way!

We have another exciting round of updates to share! These are on their way to you next week, and most will be live in all regions by the end of the day on Friday, March 4, 2022. LibCal We’ve improved the user creation process, so you can now assign regular level user permissions when creating an account, and control more user assignments during the creation process. We’ve also added an…

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Surface Level Quick Tips & Tricks

It’s the middle of February. You’ve made it through the exhausting (and joyous!) holiday season. We’re almost at the end of the winter season (for those of us in the northern hemisphere), and Spring is almost within reach. But, understandably, you might be feeling a bit rundown, weary, dare we say unproductive? If you’re nodding your head, then this blog post is for you! We’re going to cover some very…

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Simple Design Tips for Any Springshare System

Whether you’re creating a LibGuide or setting up your organization’s LibAnswers FAQ groups, keeping basic organization and design principles in mind can help you get your intended message across clearly and concisely! We have gathered some simple, yet impactful tips to use throughout your Springshare products. Design With Your Audience In Mind The look, feel, and functionality of your LibGuides, LibCal site, LibAnswers homepage, etc. will vary drastically depending on…

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LibAnswers: Sunsetting the Classic LibChat Dashboard

In June 2018, we introduced the new chat dashboard in LibAnswers. The new dashboard provides folks with an updated user interface, as well as a slew of new and robust features! As always, we’ve also incorporated your feedback and ideas since its initial release. With the new dashboard out in the wild for the last few years, we’ve decided it’s time to officially say goodbye to the classic dashboard. Some…

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Tips for Ensuring Scheduling Success

Let’s be honest – managing staffing schedules is just the pits. Trying to remember who works which days. Who has scheduled time-off. Who hates mornings and prefers afternoons. And don’t even get us started on scheduling workstudy students. Many Springies were former academic librarians in charge of scheduling dozens and dozens of workstudy students, semester after semester, trying to keep track of their class schedule, their social commitments, and their…

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