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National Customer Service Week: Celebrating the People Who Make It Happen!

October 7, 2024 | By Kirsten

National Customer Service Week is October 7-11, and we’re celebrating the amazing team of Springys who make exceptional customer service happen! Whether you’ve attended a Springshare training session, posted in the Lounge, or reached out to our Support Team, you’ve experienced firsthand how our customer service goes above and beyond. This week we’re shining a spotlight on the dedication and excellence that our team brings to every interaction! Springshare Customer Service By the Numbers To kick things off, we’re highlighting some impressive statistics that showcase how hard the Springy team works year-round to deliver top-notch customer service with every interaction….

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*NEW* LibCal Event Flyers & SMS Notifications

August 7, 2024 | By Kirsten

Libraries are getting a boost with some exciting new features in LibCal! Say hello to customizable event flyers and handy SMS notifications, designed to streamline your event planning and keep your community informed. Plus, you now have access to royalty-free images for your events! Dive into the details and discover how these tools can enhance your library’s outreach and engagement efforts. Event SMS Reminders – Coming Mid-August We’re adding SMS…

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Tales From the Co-Op: July Exchanges

July 30, 2024 | By Corinne
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We’re excited to bring you the latest installment of Tales From the Co-Op! If you missed our previous post in this new series, be sure to check it out here: June Exchanges. The LibAnswers 24/7 Global Chat Cooperative brings uninterrupted chat coverage to your library’s LibChat service, staffed by our MLS-degreed Springy librarians and cooperative members from contributing libraries. When you participate in the Co-Op, skilled librarians are available to…

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Streamline Your LibGuides: Hiding Breadcrumbs Made Easy

July 24, 2024 | By Kirsten
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If you’re looking to give your LibGuides a unique and personalized touch, CSS is your best friend! With CSS, you can take full control over your guide’s visual presentation, from colors and fonts to spacing and layout. It’s like having a magic wand to make your content look exactly how you want. Want to make your headers pop, your links stand out, or your buttons more clickable? You can do…

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LibGuides, LibAnswers, LibCal, LibStaffer, and LibWizard Features Coming Your Way!

July 19, 2024 | By Rebecca Reed
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These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, July 26, 2024. LibAnswers We’ve introduced Publishing Workflows for FAQs! SMS tickets now support sending/receiving images in the US and CA regions. The Out of Office status can now send an “away” reply to patrons. For more details on these and more, head over to the…

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Highlights from ALA: Fantastic Guest Speakers & More!

July 16, 2024 | By Kirsten
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While we haven’t stopped dreaming about that amazing San Diego weather (beautiful sunny days with a cool ocean breeze?! Yes, please!), we’ve mostly returned to reality after the wonderful whirlwind weekend of ALA 2024. The exhibit hall buzzed with excitement around the latest innovations in library technology, literature, and educational resources – plus there was a ton of really great swag. However, the highlight for us was the incredible guest…

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Springshare and Brodart Partner for Patron Point My Reads

July 11, 2024 | By Kirsten
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Here at Springshare, we’re big fans of the amazing programming, unconventional collections, and community resources libraries offer. Still, there’s something to be said for the original library service: connecting readers with a good book! With our latest partnership, users of the Patron Point platform can draw on robust title information provided by Brodart to automatically generate monthly newsletters that feature reading lists on specific genres and topics. This exciting recommendation service,…

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We’re Hiring a Marketing Specialist!

July 8, 2024 | By Corinne

Have you ever thought about a career at Springshare? Do you know someone who would make a great Springy? We’ve got some exciting news: we’re looking for an awesome new Springy to join our Marketing Team! Our small but mighty marketing crew does a little bit of everything, so whoever becomes the newest member of our team will have the opportunity to use and grow their skills in libraries, marketing,…

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Webinar Recordings You Might’ve Missed

July 3, 2024 | By Corinne
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We’ve made it through the first half of 2024! Here at Springshare, we’re looking ahead to all the new features coming soon to your Springy Tools, but first, we’re taking a moment to catch up on the past few months. The Springy Team has been busy! We hosted two Learning Labs with outstanding guest librarian presenters. We ran not one, not two, but five webinars about our big data tool,…

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Tales From the Co-Op: June Exchanges

June 26, 2024 | By Corinne
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Welcome back to our second installment of Tales From the Co-Op! If you missed our first post in this new series, be sure to check it out here: May Exchanges. What is the LibAnswers 24/7 Global Chat Cooperative? As the name suggests, the Co-Op brings coverage to your library’s online LibChat service – all day, every day, anywhere in the world. It’s staffed by our in-house MLS-degreed librarians along with…

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Catch Us in San Diego! — ALA 2024, Booth #2635

June 18, 2024 | By Kirsten
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The Springshare team is heading to the American Library Association conference next week and we can’t wait to see everyone there! Attending in person? Stop by Booth #2635 to chat with us and pick up some Springy swag. Plus, you’re going to want to carve out some time in your busy conference schedule to catch our flash presentations! In addition to hearing from some Springy experts, we have an amazing…

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Recent Posts

National Customer Service Week: Celebrating the People Who Make It Happen!

October 7, 2024

Camp Update: SpringyCamp’s All Libraries Schedule Now Available

October 4, 2024

Spark Interest with Automated Readers’ Advisory Emails

September 30, 2024

Tales From the Co-Op: September Exchanges

September 24, 2024

LibGuides, LibAnswers, LibCal, and LibStaffer Features Coming Your Way!

September 20, 2024

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