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Post-ACRL Recap: Amazing Guest Speakers & More!

March 24, 2023 | By Talia
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Springys had an amazing time at last week’s ACRL Annual Conference in Pittsburgh, Pennsylvania. Was there a gorgeous river view from the conference hall (if ya know, ya know)? Absolutely. Did we all enjoy some amazing tacos at Condado’s? Also yes. Was everyone bummed to get in their cars or planes to head home? Without a doubt. But the best part about this year’s ACRL conference, aside from the fact that we hadn’t seen anyone in-person since 2019, was hearing how all of you are using Springshare Tools to meet the needs of your users. From guest speakers presenting at…

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Top 10 Springshare Blog Posts of 2022

January 5, 2023 | By Lilly
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Welcome to 2023! Before we jump back into our usual news, updates, and helpful tips, let’s take a look back at 2022. We’ve had a busy year here at Springy HQ and know that you have too! From SpringySession webinars to the 15th anniversary of the very first LibGuides install, this list of our top 10 blog posts of the year highlights some of our favorite moments of 2022. 1….

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End of Year Prep + Springy Holiday Schedule

December 16, 2022 | By Lilly
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The end of the year is a busy time for all of us! Whether you’re wrapping up the end of the semester or just trying to make it through the season, we want to make prepping your Springshare tools for staff vacations and shifting hours as easy as possible. Wondering where to start? Our all-star Support Team has put together a handy guide to preparing your LibAnswers, LibCal, and/or LibStaffer…

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Code Release: LibCal, LibAnswers, LibGuides, LibApps, LibConnect, LibInsight, LibStaffer, & LibWizard Features Coming Your Way!

December 12, 2022 | By Rebecca Reed
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Here at SpringyHQ, we can’t believe that December has already arrived! To celebrate the end of another year with our awesome Springy community, we’re bringing you one last release. These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, December 16, 2022. LibCal We’re excited to introduce LibCal’s Museum & Passes eTickets functionality, bringing you…

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SpringySession: Moving Beyond Numbers

December 6, 2022 | By Talia
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Tips for Telling A Story with Data Meet our Customer Experience team members Greg Sigountos and Zinthia Briceño and learn how they’re using data to better understand our users and meet their needs. They’ll discuss tips for collecting data that is meaningful, actionable, and is crucial in helping Springshare deliver our best-in-class support to our customers. If you’re thinking, this is just another ‘stats’ webinar, think again! Greg and Zin will…

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Join the Springshare Team!

December 2, 2022 | By Lilly

Have you heard? The Springy Team is expanding, we’re adding an additional person to our Marketing Team! If you have a background in libraries / marketing / graphic design / working with Springshare tools, this might just be the role for you. From writing blog posts to leading webinars, our small but mighty team does a little bit of everything so you’ll have the opportunity to use the skills you…

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LibAnswers Chatbot is Almost Here!

November 28, 2022 | By Lilly
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Our exciting new Chatbot functionality is coming January 2023, and will be included as a standard part of the LibAnswers Platform! Chatbot serves as the first point of contact for chat patrons, guiding them through options, and passing them on to a particular resource or staff member as needed. Depending on the Flows you set up, Chatbot can route patron questions to specific chat departments, prompt them to create a…

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LibConnect Gets 30+ Email Templates!

November 17, 2022 | By Talia
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It’s not easy to create a beautifully designed and mobile-friendly email that engages and excites users. Maybe graphic design isn’t your bag, or you just don’t have the time, what with juggling 52 other responsibilities. But we all know that creating a powerful and captivating email improves engagement. Users are more likely to open an email if it’s not just paragraphs of plain-text. They’re more likely to click through and…

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Springshare Holiday Support Schedule

November 11, 2022 | By Talia

Can you believe that we are only seven weeks away from 2023?! It seems like this year, the weeks were long, but the days were short. If you read our October blog post celebrating our Support Team during National Customer Service Week, you’ll know that Springy Support has been busy, busy, busy. From October 2020 to October 2021: The Support Team has answered 21,000+ tickets They’ve kept 1,200+ published FAQs…

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Code Release: LibCal, LibAnswers, LibConnect, LibInsight, LibStaffer, & LibWizard Features Coming Your Way!

November 4, 2022 | By Rebecca Reed
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These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, November 11, 2022. LibCal Hybrid Events now have the option to track “Actual Attendance” for in-person and online registrants individually. The Event Explorer & Statistics reports (as well as their CSV exports) have been updated accordingly for both values. For more details on these and…

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New LibCal Museum & Passes eTicketing Tool

October 31, 2022 | By Lilly
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Halloween is finally here and rather than tricks, we’re bringing you some exciting new treats…  eTickets & Museum Passes! Join us for a webinar next month to explore LibCal’s new eTicketing tool and learn how to connect it to your local Museums, Zoos, Archives, Author Readings, or anything that requires entry passes or tickets. This flexible tool allows for both physical Tickets picked up at the library and eTickets delivered…

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Recent Posts

Post-ACRL Recap: Amazing Guest Speakers & More!

March 24, 2023

One Webinar Left for Chatbot

March 15, 2023

It’s Nearly Time for ACRL! – Find Us at Booth #711

March 10, 2023

Are You Heading to ACRL in Pittsburgh, PA?

March 1, 2023

LibAnswers Chatbot is Here!

February 23, 2023

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