Archive for General

Springshare Is Going To ACRL — And It’s Going to R.O.C.K!

Do you know what Cleveland really needs to keep up its electrifying rock-star-of-a-city status? An influx of College and Research Librarians — and the people who love them! It’s happening, April 10-13, and Springshare jumped on that bandwagon and is excited to kick things off early with a LibGuides pre-conference workshop to open the show!

Springshare + Librarians in the CLE = a rousing good time, so come to Booth #639 to check out the killer set we have lined up for you or just say hello and talk to our band while we do our mic checks.

If you weren’t the radio show’s caller 106 and didn’t win free tickets…that’s ok. We know that like Aerosmith, you…don’t want to miss a thing. We’ve got you covered with Live Streams of some of these outstanding sessions. Just tune in to our Springshare Facebook Page at the scheduled local Cleveland time so you can catch the acts.

Please Welcome To The Stage…

Baylor University Libraries — Assessing Research Consultations: Surveying a ‘Captive’ Audience — Ellen Filgo

  • Wednesday, April 10 – 6:00pm to 6:20pm Streaming Live on Facebook

Baylor University Research and Engagement Librarians ramped up their research consultation program, using LibCal’s appointment scheduler as a convenient way for students to book appointments with the librarians. In 2017, they realized that we had an untapped opportunity for assessing the program, through LibCal’s automatic email system. They inserted a link to a LibWizard survey in that follow-up email with questions about the research consultation. This process was a very easy and low-maintenance way to perform assessment with what is virtually a captive audience.

 

 

Lehman College — Bloomberg and LibCal: A Match Made in Collaboration Heaven — Michelle Ehrenpreis

  • Thursday, April 11 – 10:00am to 10:20am Streaming Live on Facebook

Learn how LibCal was used to implement booking the newly installed Bloomberg Terminal in the Leonard Lief Library at Lehman College. Particulars include collaborating with business faculty to understand departmental needs, working with multiple departments to set up protocol, how the setup influences the student as user, harvesting relevant statistics, and future implications for implementation.

See the relevant guide.

 

 

University of Nebraska at Omaha — Women in STEM in Higher Education: An ALA Carnegie-Whitney Grant Project — Heidi Blackburn

  • Thursday, April 11 – 12:00pm to 12:20pm Streaming Live on Facebook

Imagine patrons trying to find sources on STEM-related topics such as biases women face, classroom experiences, learning communities, mentoring or work-life balance for assessment, best practices, or accreditation purposes. This information was not readily available in one location for easy access for reports, press releases, curriculum, grants, or other publications. In 2018, Heidi received an ALA Carnegie-Whitney grant for the creation of an online bibliography that provides easy access for librarians and researchers. With the help of a student research assistant, they created a LibGuide documenting and organizing over 1,100 citations regarding the status of women in STEM in higher education.

 

The Corning Museum of Glass — From Answer to Experience: LibAnswers FAQs Transformed — Mikki Smith

  • Thursday, April 11 – 1:00pm to 1:20pm Streaming Live on Facebook

In 2018, the Library’s Public Services Team formalized a plan to re-imagine the pool of several hundred static, redundant, and sometimes out-of-date published FAQs to function as a mobile-friendly, visually appealing introduction to Library and Museum resources. Revised FAQs highlight relevant digital content from across the organization where possible, including blog posts, images, digitized library resources, and videos from our YouTube channel, as well as a small number of print and archival resources in our collections that might be of interest. The library views FAQs as an opportunity to not only to provide high-quality reference service, but also to create a virtual experience for users that inspires them to explore further.

 

James Madison University — The Gap Between Student and Subject Guide: Findings from Usability Testing — Hillary Ostermiller

  • Thursday, April 11 – 1:30pm to 1:50pm Streaming Live on Facebook

Four liaison librarians from very different disciplines (including Biology, Business, Media Studies, Social Work, and Writing) conducted a series of usability tests in Spring 2018. They asked participants to complete a series of tasks using James Madison University subject guides, and all screen activity and voices were captured using Morae Recorder. The results were fascinating, enlightening, and immediately useful.

The research team is currently sharing practical implications from our findings with colleagues via a “Tip of the Week” email.

 

Marymount University — A Tale of Data: How Our Stats Have Improved 2 Years After Integrating LibGuides Into Our LMS — Bernadette Mirro

  • Thursday, April 11 – 2:00pm to 2:20pm Streaming Live on Facebook

 

An overview of two years’ worth of data that demonstrates the impact of integrating LibGuides into Canvas, a learning management system, that put the library’s resources at our students’ point of need. The statistics will reflect the impact of LTI integration on LibGuide visits, online reference chat service, streaming media usage, eBook usage and faculty awareness of resources. Learn how changing the way students access your resources can positively impact your library services!

 

Boise State University & Georgia College — Common Reader Remix: Librarians Leading Innovation — Mary Aagard & Jamie Addy

  • Thursday, April 11 – 2:30pm to 2:50pm Streaming Live on Facebook

This presentation describes the evolution of two campuses’ common reading programs from single item, book-based reads, to curated lists of essays. The essay selections are accessed via LibGuides and leverage library collections and open resource selections. LibGuides are used to track usage and organize materials that accompany the reading programs.

Check out the Boise State University Campus Read Program LibGuide

Check out the Georgia College Common Reading Program LibGuide

 

Wofford College –Library Memory is for Exhibits, Too — Melissa Clapp

  • Friday, April 12 – 11:00am to 11:20pm Streaming Live on Facebook

 

Library exhibits too frequently exist only ephemerally. Librarians can use Guides to give exhibits digital, interactive life, and a place in the library’s permanent memory. This presentation shows you how to maximize the effort put into exhibits by complementing the physical with digital space.

See the Sandor Teszler Library Gallery LibGuide

 

University of Guelph-Humber — LibWizard Tutorials for Training Student Workers — Sue Hunter

  • Friday, April 12 – 11:30am to 11:50pm Streaming Live on Facebook

 

At the University of Guelph-Humber student workers, known as Research Support Peers, staff a service desk to assist their peers in the research process. LibWizard tutorials were developed for training aids for these student workers. The tutorials include techniques for searching databases based on specific assignments and information on citation styles.

 

 

Kennesaw State University — Student-Centered Design: Creating LibGuides Students Actually Use — Amy Gratz BarkerAshley Hoffman

  • Friday, April 12 – 12:30am to 12:50pm Streaming Live on Facebook

Having trouble creating and maintaining research guides that students actually use? We were! Come learn how we addressed several years of low usage statistics and general dissatisfaction with our guides by creating a new blueprint based on student feedback. Our Research Guides Assessment Task Force conducted a months-long study using card sorting and usability testing methods to uncover students’ understanding of the research process and resources. We will share the results of our study, highlighting what students are really looking for, as well as tips for using these design research methods yourself!

Check out our Political Science LibGuide

 

Hobart and William Smith Colleges — Maintaining a Website Isn’t Only for the Coder at Heart — Emily Underwood

  • Friday, April 12 – 1:30am to 1:50pm Streaming Live on Facebook

 

What do you do when your institution’s systems librarian leaves and you inherit the responsibility for maintaining your library’s website and LibApps products? Run and hide? No! Despite a lack of coding knowledge, not only can you keep the website functioning, but you can also improve it.

You, too, can use LibGuides CMS to power your website all while learning to code on the fly!

 

 

Cleveland State University — Recasting Research Guidance: Using a Comprehensive Literature Review to Establish Best Practices for Developing LibGuides — Marsha Miles, Theresa Nawalaniec & Mandi Goodsett

  • Friday, April 12 – 2:00pm to 2:20pm Streaming Live on Facebook

Many academic librarians create and use LibGuides on a regular basis. As online tools, research guides should follow best practices for user experience, while also serving the needs of researchers on our campuses. Much has been published about LibGuide design in the last decade, and it can be hard to wade through the variety of literature, much of it gray literature. In keeping with evidence-based library and information practice, the researchers conducted an in-depth literature review, developed a set of literature-informed best practices for LibGuide design, and applied them to their own guides.

 

 

California University of Pennsylvania — Saving Time with Hidden Boxes and Reusable Content — Loring Prest

  • Friday, April 12 – 2:30pm to 2:50pm Streaming Live on Facebook

 

Learn how I use hidden boxes and reusable links to save time and standardize content on our LibGuides-based library website. These elements help manage the announcements that appear on the home page, display special messages in a top banner box that is enabled when needed, and provide standardized content for reuse by other LibGuide editors.

Check out the relevant LibGuide

 

Take In The House Band Sessions

LibGuides, LibGuides CMS & LibAuth

Creating LibGuides That Rock

Embedded Library with LibGuides CMS – LTI

Access Denied! Using LibAuth to restrict LibGuides CMS

Adding Dynamic Content to LibGuides with Gallery Boxes

LibCRM: Our Customer Relationship Management Tool Designed for Libraries

LibCRM: A CRM for Outreach & Liaison Librarians

The LibAnswers Platform

LibAnswers At Your Service

LibChat: Meet them where they are with Screensharing!

LibCal

LibCal: Appointments: Meeting Your Users

LibCal: Reservation Confirmed: Spaces and Equipment

LibInsight: Our Big Data Solution

LibInsight – COUNTER 5

LibStaffer:

Hire and Schedule Student Employees in One Product!

 

Here’s A Real News Feed. Springshare Brings You LibFoods!

LibFoods Market

Chew On This! Springshare Is Entering The SSaaS Business.

We are nourishing more than just your creativity these days and adding another “S” to our SaaS – Savory/Sweet as a Service! This is a natural extension of our value proposition to libraries. Springshare has been dedicated to being your one-stop shop for fresh, affordable solutions designed to help you provide the best possible service for your patrons. So, why are we still letting you stop to shop for food elsewhere?

No more! Now there’s LibFoods.

No Food in the Library…Think Again!

Enjoy an Edgar Allen Poe-boy

What was the first hurdle we had to jump? The established mindset of “Libraries + Food = No”. Ample (non)-scientific research shows that the best quality work is done when people are never more than 200 feet away from food.

Now, when you’re hungry you can check out the Library’s LibFoods pop-up store to enjoy librarian-curated, yummy, foods – e.g. a freshly made Edgar Allen Poe-boy followed by a perfectly portioned James and the Giant Peach Cobbler. Or, if you’re looking for something healthier and care about customizations, you can give LibFood’s Salad Makerspace a try. For the adventurer in you, try our Girl With The Dragon Tofu. Meatless Monday? Have the Artichoke Hearts of Darkness. No matter what you’re in the mood for, you’ll find just the thing in the LibFoods on-site store.

How Does LibFoods Work?

Springshare designed LibFoods so that it is familiar to you and your patrons via the two ways our clients prefer to acquire sustenance. First, you can customize and set up pop-up locations in your libraries on campus or various public branches. Patrons and staff will walk up to them and find LibGuides built on every section including our Creative Commons Fair Trade Coffee Stand, which serves our electronic signature LibRoast Blend, not to mention our killer Game of Scones baked fresh every morning.

The pop-up stores have special perks. You can, for instance, use our LibCalorie system to book an appointment with an on-site nutritionist. Meanwhile, LibWizard helps you instantly survey all the LibFoods shoppers to see which fish tacos in our Fresh Catch 22 they enjoyed. Results zip to your mobile phone and also display in monitors in your other linked stores in case someone else is curious. Want to ask LibFoods how many pounds of our Corned Beef in the Rye you need to feed your staff for the next meeting? They have someone dedicated to monitoring their LibChat queue to answer this and any other questions you have.

What if people are super busy working? Don’t worry, use our Charlotte’s Web browser to have LibFoods order delivered right to your office, study carrell, group study room, dorm or conference space, etc. via our partnership with InstaBookcart.

LibFoods integrates with your LibInsight system. You’ll find a dataset called LibInside that helps you track what your team devoured and what got left on the conference room table untouched. Generate a report of their delicious selections and order flawlessly!

We know there’s a lot to be said for furnishing food for thought. But the body celebrates when we provide food that turns into the energy you need…to push in all those chairs and tackle the worst of the paper jams! Your patrons will stay longer at the library, too because they have everything they need to stay fueled.

To learn more about LibFoods, check out our detailed website. Plus, be sure to read about our Rewards Program — LibFoods Choice, delivering all sorts of excellent benefits.

>> www.libfoods.tech <<

LibApps release with new LibCal, LibInsight, LibAuth, LibGuides, LibAnswers, LibWizard, and LibStaffer Features

Important updates!

Wow, it’s March already! For many of us, March brings warmer weather, longer days, and a general uplifting of spirit after a long winter. Well, Springshare is here to lift your spirits even higher with a ton of awesome updates for your Springy apps. Plus we’re sharing exciting LibWizard news!

These releases are on their way to you this week, and will be live in all regions by the end of the day on Friday, March 15.

LibCal

Online Payments Support Update
We’ve had some great feedback from customers who are using the online payments feature in LibCal – thank you! In this release, we added more payment processors and extended payment support to equipment bookings, too! There are also new billing rate types to allow for more flexibility in how you want to set up your charges for bookings. If you’re interested in activating online payments in your LibCal system, let us know!

Don’t miss the upcoming Training Tidbit session (Wednesday, April 3rd) that will take you through many of these great new features!

  • Parent/child relationship for groups of spaces. For example, set a large meeting room as a parent of two smaller meeting rooms. If the parent space is busy, none of the child space will be available for booking, and if any of the child spaces are busy, the parent space will be unavailable to book at that time.  To set up the parent/child space relationships, head to Admin > Equipment & Spaces > Click on the Spaces link for a Location > Edit an individual space > General tab.
  • Individual Space Landing Page & Link: We’ve added a standalone, perma-linked landing page for individual spaces.  It has the availability grid for that space, directions, more information about the space, etc.
  • Friendly URLs for Events: Navigate to Calendars > Choose a Calendar > Add/Edit an Event to use this new option.
  • Move or Copy Events from one calendar to another!  Go to Calendars > Choose a Calendar > Click on an Event > Modify Single Event > Move (or Copy)
  • Find Event to Copy modal

    Create New Event > Find Event to Copy

    Copy Event Info From An Existing Event When Creating a New Event. Go to Calendars > Choose a Calendar > Create a New Event, then click on the ‘Find an event to copy’ link at the top of the Add Event screen.

  • Exchange/Outlook Title Setting Options: the Exchange/Outlook Event Title selections now have three options: ‘Use Patron Name’, ‘Use Public Nickname,’ and ‘Use Patron Name + Email.’  To see these, head to Admin > Equipment & Spaces > Edit Location > Exchange/Outlook tab.
  • Anticipated Attendance: A new informational field for events to help make decisions on which space should be booked.  Go to Calendars > Choose a Calendar > Add/Edit an Event to see this new field.
  • New Patron Activity Statistics Page: There’s a new stats report for user (patron) activity. The report shows a monthly table with the number of appointments, events, spaces, and equipment reservations were made by patrons. Head to Stats > Patron Activity to check it out.
  • Separate Language Tokens for each confirmation button when booking an appointment and LibAuth is in use: we’ve added the ability to customize both confirmation buttons that appear when users book an appointment with LibAuth authentication.  This will help make the process clearer. Previously, each button was labeled “Confirm Appointment.”
  • The option to delete individual availability time slots via click is back! Head to Appointments > Availability and then click on any available time slot on the grid to access the delete modal.

Fixes include:

  • Location field in iCal files: We’ve corrected an issue where this field was not populating correctly.
  • Public Appointment Widget conflict with availability and Outlook busy times: We’ve corrected an issue on the public appointment widget: now slots marked ‘Busy in Outlook’ are appropriately made unavailable in widgets.

Get additional tips and strategies from our awesome training team – join us for upcoming sessions:

LibApps, LibGuides, & LibAuth

  • LibAuth setup wizard: If you’re brand-new to LibAuth and are a member of the InCommon or UKFederation, setup is a breeze: just search for your institution name, and we’ll set up the rest!
  • Accessibility fixes: We eliminated duplicate IDs on the Guides by Subject page, when guides were assigned to multiple subjects. We also removed “Navigate to” from the beginning of the ARIA labels for page names. Use your screen reader to navigate to another page in a guide by typing the first letter of the page name (YMMV!).
  • Guide statistics: We redid the back-end and improved the speed and waiting time of some long reports.
  • LibApps admins can now enable/disable others’ LibGuides profile pages.

Join us for our upcoming LibGuides training, including:

LibInsight: COUNTER r5 is here!

We’re super excited to announce that starting March 2019 you will be able to fetch COUNTER r5 usage reports from compliant vendors. SUSHI fetching capability is a requirement for compliance with this new release of COUNTER, and that has been our focus with this release.

You can schedule a single report fetch, or you can set it and forget it! Choose either the Platform, Title, or Database Master Reports and schedule a monthly, quarterly, semi-annual, or annual fetch of these reports. Choose up to three users who will be notified once each report is fetched and processed.

Why Master Reports? We’re gathering all the data for you so that you can narrow it down as you wish during analysis. Fetch it once, analyze to your heart’s content.

screenshot

With this initial beta code release, you’ll be able to fetch and analyze reports, use them in Cross-Dataset Analysis, and in Dashboards. Why “Beta”? Release 5 of the Counter Code of Practice is substantially different to earlier releases. You’ll still be able to see which of your platforms, databases, and titles performed the best and were searched the most—including cost-per-use analysis—but we are still polishing the interface and want to learn from you how best to make those tweaks. So check out COUNTER’s Friendly Guide for Librarians, then take a COUNTER r5 dataset for a spin and let us know what you think! We have an upcoming April training session to help get you started.

Join us for our April LibInsight training sessions:

LibAnswers

We have some small but mighty features and fixes to share with you for LibAnswers this release:

Link to the ticket from the RefAnalytics Transaction Explorer.

Showing Ref Analytics transaction link in the Knowledgebase Explorer.

Link to transaction in the Knowledge Base Explorer.

  • Tickets & Reference Analytics: In the Knowledge Base Explorer, tickets now show links to the related RefAnalytics record, if one had been submitted. In the RefAnalytics Transactions Explorer, the related Ticket is linked in the first column, if it’s related to a ticket. Now it’s easy to get those additional ticket details, if/when you need or want them!
  • Internal setting – fewer distractions! In the new LibChat Dashboard, the “Internal” setting now prevents ticket alerts from popping up.
  • No more missing LibChat charts: We fixed an issue that sometimes resulted in no charts displaying in LibChat stats.
  • No more interference: We fixed an issue where LibChat widgets that aren’t in use were interfering with other page functions.

Join us for upcoming LibAnswers training sessions:

LibStaffer

There are so many great new new features for LibStaffer in this release! Check them out:

Showing drag & drop feature to fill schedule shifts.

  • API: We’ve developed API support using OAuth 2.0 for LibStaffer!  Head to Admin > API to check out the available endpoints.
  • Drag & Drop for Shift Scheduling & Time Off: Click on an existing shift and drag it into a different “time interval” to modify the start and end times of the shift, assign staff members to existing shifts, and even create new shifts by dragging a staff member’s name from a new panel listing each member assigned to that schedule. Go to Schedules, then click on ‘Show Drag/Drop Shift Option.’  The Time Off schedule view also has this drag & drop functionality.
  • Free/busy status check for Outlook calendar sync during shift assignments: A new setting in the Outlook/Exchange setup will checks users’ free/busy times in Outlook for shift assignments.  Go to Admin > Accounts > Edit Account > Calendar Sync > Outlook/Exchange Settings to enable this feature.
  • Assign staff members to future instances of shift recurrences in one fell swoop instead of having to assign each instance of the recurrence. Click on Schedules and then edit or create a new shift assignment, then click the new down arrow on the ‘Save Assignments’ button and select ‘Save Recurring Assignments.’
  • Time Off Recurrence Options: Set recurring time off Weekly (with new options for every week through every 8 weeks) or Monthly! Head to Time Off > Add Time Off > Recurring Time to check out all of the new options.
  • Staff Member Pay Rates: For each user account, there are new fields for Regular & Overtime Hourly Pay Rate as well as a Daily & Weekly Overtime Threshold. These rates are used in the Time Clock reports to show how much an account holder earned during any given shift. Head to Admin > Accounts > Edit Account > Pay Rate to set the pay rate values for each account. Customize your currency display at Admin > System Settings > Currency Display.
  • Time Off Approvals now contain Supervisor name and Requested Time. We’ve also added a History button, which will show the associated time off detail for a user’s past 12 months.  Go to Time Off > Time Off Approvals to see the new report format and options.
  • Staff Current Status Report Enhancements: We’ve made it easier to get to this report from any screen! In addition to clicking the “View Current Status of All Staff” button on the Home page, you can simply click Staff in the orange command bar. Go there using either option to see an enhanced format of this report, including additional filter options for Status.
  • New Location, Department, and Position Fields: Head to Admin > Org Hierarchy to set up these new Admin-defined fields for use in all LibStaffer user accounts! Add locations, departments, and positions (including an option to mark positions as a Supervisor role) to your system, then go to Admin > Accounts to assign each account their appropriate location / department / position.
    • This release lays the groundwork for this feature. The Supervisor option has related functionality now (see next bullet point), and as always, we’d love to hear your ideas for how to best use this new LibStaffer feature!
  • Time Off Requests Routing: There are a couple of new fields on the “Manage Account” screen that relate to routing of time off requests! First, there’s the “Direct Supervisor” field: set your own or Admins can set any account holder’s Direct Supervisor by going to Admin > Accounts and editing any account. Once that’s set, you’ll see the new “Time Off Requests” field: choose to send time off request emails only to your Direct Supervisor or your Direct Supervisor and all admins.
  • Recurring Shift Notes on the Scheduled Shifts Report: We’ve corrected an issue where recurring shift notes were not appearing on the Scheduled Shifts Report.

Join us for upcoming LibStaffer training sessions:

LibWizard

We’ve been working hard behind the scenes to improve the reliability of LibWizard, and also fixed a few bugs along the way:

  • We fixed an issue where some LibWizard forms/surveys might not show up in the list when using “Add LibWizard items” in LibGuides.
  • We added a proper 404 page, so when your patron clicks on broken links or deleted forms, they’ll know what’s wrong.

That’s it, you ask? Not at all! We’ve been busy with this other little side project called…LibWizard v2. 🙂 That’s right, LibWizard has been re-written from the ground up!

LibWizard v2 addresses a lot of issues and pain points with v1, and will bring significant improvements to the Assessments/Tutorials module. We‘re so excited about it and can’t wait to share it with you! Stay tuned, LibWizard v2 is coming April 2019.

Whew! That’s it for this round of updates from Springy HQ. We would like to thank you, our user community, for sharing all your great ideas with us! We love making them a reality and look forward to bringing you many more in 2019–this awesome year has just begun. We are always here for you if have any suggestions or questions.

We’re Looking for A Springy Trainer!

Hello Springyverse – we’ve got some exciting news: we’re currently looking for an awesome new Springy to become part of our training team, delivering webinars about implementation and use of our products!

Training Specialist

As part of our Community team, a Training Specialist is literally the voice of the company, embodying our commitment to set our customers up for success through online and recorded training sessions. Duties include: development and delivery of online, webinar-style training sessions; conference attendance, including delivering in-booth presentations and potential for in-person training workshops. Additional duties may include coordinating with customers for virtual user conferences and joint presentations or assisting with specialized onboarding for new customers.

Qualifications:

  • Experience conducting webinars and virtual meetings.
  • Strong communication and investigation skills.
  • A healthy dose of curiosity.
  • Ability to understand our technology/software, learn quickly, and self-manage / learn on your own.
  • Knowledge of HTML and CSS.
  • Excellent organization and multi-tasking skills (like, really, really excellent!).
  • A sense of humor is a must!
  • Ability to work with and as part of a remote, distributed team.
  • Previous Admin level experience with our products strongly preferred.
  • Project management experience helpful.
  • Some travel required.
  • Residency in one of the following states (current or willingness to relocate): CA, FL, KY, MA, NY, PA.

Interested?
Send your cover letter and resume to jobs@springshare.com. We’re excited to hear from you!

ALA Mid-Winter, Coffees & Books… Springshare is Seattle Bound!

How excited are we?! Any day of the year, Seattle is a dream destination. It has a lovely skyline, is home to bookstore after bookstore filled with new, used & collectible books gathered in super charming shops. Coffee is at the top of the food pyramid. All that spells, let’s do this. But, add to that — an invasion of Librarians upon the city, January 25-29, and our Springys will wake up extra early to fight you for the window seat!

While you’re at ALA Mid-Winter, come see us in Booth #1004. Although we won’t be throwing any giant fresh fish at you, you can catch our incredible presentation lineup!

For those of you who are home minding the library. Stay tuned! We’ll be live streaming some of these amazing sessions. Head over to our Springshare Facebook Page at the scheduled local Seattle time and you’ll be right there with us. You can even ask questions in the comments area. We’ll make sure the speaker sees them so you can get answers.

Training Tidbits

LibStaffer Workflows Forms: handle all your job applications, hiring, and scheduling in one tool!

LibChat: “Let me show you how…” Screensharing in Real Time

Payment Required: Using the Billing and Payments with LibCal for Events & Spaces

LibCRM: A CRM for Outreach & Liaison Librarians

Access Denied! Using LibAuth to restrict LibGuides CMS

Best Practices for Images in LibGuides

LibGuides Gallery Boxes

Guest Presentations

Troy University – The Library Has That?: Using LibGuides to Promote Library Services.

  • Saturday – 10:00am to 10:15am Streaming Live on Facebook

The Troy University Librarians provide services to students, staff, and faculty at four Alabama campuses and around the world. LibGuides were used to provide a centralized point of reference to answer recurring questions. Join Elizabeth Dill, Kelly Wilson and Rachel Hooper as they discuss these guides and how they have impacted their librarians and services to their patrons.

East Central University: Strength-Share: How the Linscheid Library Used Springshare’s Discussion Board for Librarian Team-building

  • Sunday – 10:00am to 10:15am Streaming Live on Facebook

The librarians at East Central University underwent a project in 2018 to improve employee communication and relationships. Join Patrick Baumann to learn about the project origins and more. Attendees can expect to take away creative ways to use Springshare products to improve their work environment.

Texas Tech University: Using LibGuides Across Subjects: A Science Librarian Perspective

  • Sunday – 12:30pm to 12:45pm Streaming Live on Facebook

Jessica Simpson will discuss how she’s customized guides to meet the needs of students across disciplines. Attendees can expect to take away great tips for making their guides more useful.

Fort Vancouver Regional Library: LibAnswers Queues and FAQs in a Public Library Setting

  • Monday – 11:00am to 11:15am Streaming Live on Facebook

While LibAnswers can be used to answer patron questions, the sky is really the limit in how you use it to manage patron communication. Learn how Fort Vancouver Regional Library customized queues for Reading Suggestions, Proctoring, and Technology Assistance services, and see how they use FAQs to proactively address trends in patron questions.

 

New Data Center: Australia / Asia-Pacific – February 2019

Springshare is pleased to announce that we are bringing data centers online in Australia on February 11, 2019! All Asia-Pacific customers will be hosted on these servers. (See below for the list of countries moving to these servers.)

These new servers host v2 products only: LibGuides, E-Reserves, LibAnswers v2, LibCal w/Equipment Booking, LibStaffer, LibWizard, LibInsight, and LibCRM. Once you move to this new cluster, all of your Springshare tools (current and future) are located there.

Who is moving & will there be down time?

We’re moving all v2 sites and content for customers located in the Asia-Pacific region. If you are located in one of these countries, your data is moving to the Australian servers: Afghanistan, Australia, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Cook Islands, Fiji, French Polynesia, Heard Island & McDonald Islands, India, Indonesia, Japan, Kiribati, Laos, Macao, Malaysia, Maldives, Marshall Islands, Federated States of Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Zealand, New Caledonia, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palau, Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Tokelau, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis and Futuna.

Customers not located in one of the above countries are unaffected. There will be no down time for customers on servers in the U.S., Europe, or Canada while we move these sites.

Asia-Pacific customers will experience some down time during the migration process:

  • LibGuides Public side: No down time.
  • LibGuides Admin side and all other apps (both public and admin sides): Estimated 15 minutes of down time; may be up to 30 minutes.

I’m in the Asia-Pacific region – what do I need to do / know?

  • Migration Date: Monday, February 11, 2019 starting at 7pm U.S. EST (Melbourne time: Tuesday, February 12, 2019 at 11am AEDT)
    Time Converter – click “Add another city or time zone” to convert to your location.
  • LibGuides / LibAnswers / LibCal Custom Domains: If you have a custom domain (e.g., research.mylibrary.org, ask.myschool.edu, calendar.library.myschool.edu.au) for your LibGuides, LibAnswers, and/or LibCal site(s), you’ll need to work with your IT department to update your DNS records in time for the migration. We’ll send you instructions / more details in early January.
    If you are not on a custom domain (e.g., mylib.libguides.com, university.libanswers.com, springylib.libcal.com), you do not need to do anything. We’ll take care of everything on our side.
  • We’ll email you in early January with more information about what to expect and what you need to do to prepare for the move.

If you’re using LibAnswers v1 or LibAnalytics and want to move to the Australian server cluster, you will need to move to v2 in order to do so. LibAnswers v1 customers will be live with v2 prior to this server move. If you are using LibAnalytics, please update to LibInsight Lite.

If any questions / concerns pop up, please let us know, and as always, thanks for being on board!

HTTPS for All and All for HTTPS!

(Past HTTPS posts: Aug 24, 2017  |  Sept 28, 2017  |  Jan 25, 2018  |  June 7, 2018)

All major browsers are now flagging HTTP pages as “not secure” as a matter of course. This move toward web-security-by-default is something we at Springshare agree with, so we’ve implemented several things to help all of you ensure that your users are always enjoying a secure experience with Springy Apps – security certificates, forcing HTTPS, and removing TLS1.0 support, to name a few – and we’ll continue to roll out security options in future. In addition, we’re always vigilant in making sure that our code and our servers are safe and secure.

You may be wondering…why should I care if my pages are loading over HTTPS? Well, it’s all about your users’ security & privacy! With data leaks and cyber attacks on the rise, it just makes sense to take advantage of every opportunity to give your users the most secure web experience possible, and HTTPS is the baseline. Also, if you’d like to use the forthcoming LibCal billing functionality (online payments FTW!), an HTTPS connection is required.

Many of our customers have already made the move to HTTPS-only, and found it easy to do! There is no downtime or cost when moving to HTTPS (unless you choose to purchase your own security certificate) and it ensures a better, more secure experience for all of your users. In fact, we have issued over 2,000 certificates (for free!) so that all you need to do is push one button to switch to all secure access, all the time. It’s a win for everyone!

What We Do / What We’re Going to Do:

  • We provide free, automatically renewed Let’s Encrypt security certificates, in addition to the ability to upload your own security certificates.*
    • Load your page using https to double check whether or not your site has a valid, active security certificate.
    • Simply click in your address bar and type https://yoursiteURL.
  • We offer the ability for sites to force all of their pages to load over HTTPS. It is not enabled by default (yet), because there may be some content on your site that you need to update prior to making that move. (See below for more info on mixed content.)
  • We offer HTTPS access for all APIs, so you can ensure security of any information transferred via API.
  • We will remove the LibApps > Admin > Domains and Certificates option to toggle “Force HTTPS” for good by the end of Q1 2019.
  • If your site is not already set to enforce HTTPS, we set that for you beginning Jan 2nd, 2019. We will do this a few sites at a time each day to ensure that everyone is covered before the end of Q1 2019.

What You Can Do Now:

  • Check your site for “mixed content“: content embedded in your page that is loaded over HTTP instead of HTTPS.
    Why does this matter? If your overall page is loading over HTTPS, but an embedded item on the page is trying to load over HTTP, the embedded item will not display on the page. Although Springshare has supported HTTPS for a long time, this is the primary reason we have not enforced it yet: giving you time to update your widgets and ensure all content continues to load on your pages.

    • This content could be a search widget, a video, or anything else you’ve embedded. If it’s embedded in your site, it must be embedded via HTTPS.
    • Notes on how to find mixed content in your site is below in the “Searching for Mixed Content” section.
    • If your widget is loading over HTTP, check the site where you got the widget to see if they offer an HTTPS version.
    • If your widget is from a Springy app, it’s easy! Just add https: to the beginning of the “src” to require that it load via HTTPS.
    • If you use Springy APIs anywhere, make sure you’re using them over HTTPS. If not, update your calls by adding that s.
  • Force your LibGuides, LibAnswers, LibCal, and LibWizard sites to load over HTTPS.
    • This ensures a secure experience for your users when using those apps.
    • LibInsight, LibStaffer, and LibCRM are designed to always load over HTTPS, so there’s nothing to change for those systems.
    • This will be enabled for all sites by the end of Q1 2019.

Searching for Mixed Content:

  • In LibGuides:
    • Rich Text items: use the “Search” portion of our Search & Replace tool, and search on http: (with the colon at the end). Then review the list for embedded content. If the item is simply a link out to another website, you do not have to update that (unless the other site supports HTTPS and you want to update it). (This might be the majority of the list.) You’re looking for content embedded in the page, JavaScript, calls to stylesheets, etc. You can use CTRL+A to highlight the results, copy them, and paste them into a program like Excel for easier scanning, if you wish.
    • Widget items: use the filtering options in the Content > Assets area. Once on that page, limit Type to Widgets, enter http: in the Description / Metadata field, and click Filter. Click the edit icon for each item and review as noted above.
  • In LibAnswers you can use the “Search” part of the Admin > Assets > Search & Replace Links tool to find all instances of http: in your FAQ answers (yes, even though it says Search & Replace Links 😉 ). Be sure to check off the “Perform a search only” checkbox when using this tool. The first section will list any Public FAQ Links that contain http: – which may be just fine (though if there is an https equivalent, then it’s a good thing to update). The second section lists Public FAQ content that contains http:. Be sure to check this second area, as it’s likely where you may have embedded something. Also remember to check your Embedded Media / Widgets in your Public FAQs!
  • Load your page over HTTPS and use your Browser’s developer tools (usually something along the lines of: right click on the page > select Inspect > select the Console tab) to see what it marks as “mixed content” on each page. This may take a while, considering the number of pages you may have on your site, but it’s an option.
  • Another option is to use one of the myriad of tools that have popped up to help with this very thing! Do a web search on “mixed content check” (or similar keywords) and you’ll find options like “Why No Padlock?”, etc. (We’re not endorsing any particular thing; that site is simply noted as an example.) Continuing with using that site as an example, it works like this: you enter your https link into the tool and it scans that page (and any page that it links out to), notes any mixed content, and reports back to you with a list. It’s a great way to find all mixed content at once and/or as a check before forcing HTTPs for your site.

* Using a custom domain and seeing that your site does not have a security certificate?

Your DNS records could be pointing to the wrong place or there could be a Certificate Authority Authorization (CAA) in place that is preventing us from getting a Let’s Encrypt certificate on your behalf. We’ve contacted the handful of sites where we know this is a problem. If you’re seeing that you do not have a security certificate, contact your IT department with this information:

  1. Check that your DNS records are pointing to the right place.
  2. Check to see if CAA is enabled. If so, either:

If you do not either allow us to successfully obtain a security certificate on your behalf or purchase one on your own, your site will be unreachable when we require all pages be loaded via HTTPS (by the end of Q1 2019). Let us know if you have any questions!

LibCal 2.18 release coming on November 12-13

The LibCal 2.18 release is coming to you this week and will be rolled out to all regions by the end of the day Tuesday November 13th.

This is a mini release of sorts but still includes lots of great features including a next available button for space/equipment bookings, the addition of the image manager for featured event image selection and more!

Calendars/Events:

  • Email can be set to optional for event registrations – You’ve asked for it, and we delivered. 🙂 Email address can now be set so that it is not required on an event registration form. Phone number and library barcode have been added as additional event registration information – but can also be set as either optional or required fields, or you can disable them altogether. In addition, you’ll be able to customize the field descriptors and add custom help text for each.  From the orange command bar, select Calendars > Registrations Forms Tab to edit or create a new form to view this feature.

  • Image Manager Integration – We’ve added the ability to launch the Image Manager to select featured event images when creating or modifying an events details. You can check out this new option by clicking on Calendars from the main menu navigation bar and choosing your desired event calendar. Once you are inside the calendar, simply add or modify an event and then press the new ‘Launch Image Manager’ button to choose an event image.

  • Event Location Display On Admin Calendar Day/Week View – We’ve added the event location to the display of the day view of the admin event calendar. The location of the event will appear after the event title in italic font with the word at preceding the location. To view this new display, head to Calendars > Edit Calendar and then select the Day/Week view options.

  • Category & Audience Fields Required – We’ve added a setting on the system-wide audience and category fields to make these required when creating a new event. Admins can locate the setting to make these fields required by going to Admin > Calendars and then accessing the Audiences tab and Categories tab.

Spaces/Equipment:

  • Next Available Button for Space/Equipment Bookings – We’ve added a new button that will easily allow the next available space or equipment booking to be found! When this button is pressed, the availability grid will jump to the next available time slot. This will really help where equipment items are in high demand or long lead times are set up before allowing bookings.  To use this new feature, head to the public Space or Equipment booking page and select the “Next Available” button.
  • Copying Booking Form Info – We’ve added a way to copy all relevant booking form information from an existing booking to create a brand new booking. To use this feature, from the orange command bar select Spaces > Click on a past space booking > click on the new ‘copy’ button.  After clicking this button, you’ll be prompted to create a new booking and all the booking form details from the source booking will be copied over.

  • Confirmed Bookings Date Picker – We’ve added a date picker to the Confirmed Bookings page that displays on the public page. Use the date picker by selecting the new ‘Custom Date option in the ‘When’ drop down selection. The public page for confirmed bookings can be accessed by clicking the ‘View Confirmed Bookings’ link public space booking grid page (note this only appears for spaces where “Public Nickname” has been enabled).

  • Reminder Email for Space Bookings – We’ve added an optional opt-in email reminder for space bookings. If you enable these emails, they will send based on a duration (available by the number of hours before) selected before the space booking occurs. If multiple bookings occur on the same day, they will all be sent in one reminder email.  To enable these emails, admins can head to Admin > Equipment & Spaces > Edit Location > General > Reminder Email & choose the amount of time prior to the booking start time when the email should be sent.

Bug Fixes:

  • Exchange Sync Issues – We’ve resolved an issue with exchange where double bookings were being created in the Appointments module. These double bookings were showing in the Appointments>Availability grid. The issue has been corrected and should no longer happen!
  • 12 am Time Slot Booking Error – We’ve fixed an error that occurred when a booking was attempted to be made that started at 12 am.

Always Stay Tuned: Springshare Has Lots For You To Love.

Fall Back — In Love With Learning More!

For those of you who changed your clocks, what will you do with your extra hour? As the calendar year comes to a close, one might think that it’s time to wind things down.

However, here at Springshare, we do no such thing. For a lot of libraries, this time of year actually poses an opportunity. Perhaps you finally have some time to evaluate current processes, look into new solutions and/or catch up on the latest feature updates to the Springy tools you’ve already got.

So, instead of slowing down, we’re just as ramped up as ever to help you take advantage of this time.

Springy Live Sessions Are Always A Best Bet.

Our classic free training sessions are a staple around here as they are a delightful mix of thorough and lively — mostly because our trainers love interacting with clients and our clients ask excellent questions that benefit everyone in attendance. Don’t miss these upcoming sessions. For a complete list of what’s to come, please check the training calendar.

New to the lineup is the Brunch & Learn series. These are live sessions centered around specific topics. Often they highlight ways that people are using our tools. We have one more scheduled for this year. Make sure to catch it. But, you can also have fun watching the recordings of some of our recent installments!

For those who have a little time and want to learn a little more, we recently introduced Training Tidbits. If you have 15 minutes and want to walk away after them just stunned by how much you could learn in so little time, then keep an eye out for these quick sessions. Be sure to catch these upcoming LIVE sessions.

A New Watchlist to Add to Your Rotation.

If you read our most recent SpringyNews edition, you probably saw that we added a new section called the Watchlist. It’s our version of staff recommendations but it’s focused on our recorded webinars, presentations from clients at conferences, SpringyCamp sessions, and more. In these next few weeks, go ahead and hunker down with some of these cherry-picked videos. It’s certainly a fun way to gather tips and tricks.

Updates on the Horizon.

The developers here at Springshare are as busy as ever working on bringing to life new features and enhancements to make sure Springy solutions are as up-to-date as possible with the current needs — and, sometimes, we even get a step or two ahead. To always keep up with the tech, make sure to read our Blog. Plus, you’ll find a section of the newsletter devoted to the soon-to-be-released updates. Read up on what’s in store, now.

Don’t want to miss a thing?

Did you see the latest Client Story in our Buzz Site on the Boston Public Library? Perhaps you haven’t. Maybe the new Brunch & Learn sessions and the latest SpringyNews newsletter and the Client Stories are all news to you as you. If you don’t want to miss any of the fun, informative, classic or new content we are actively putting together for you — then make sure you opt-in to the good times.

Always stay tuned in to the Springshare channels. We are regularly working on coming up with interesting topics for training webinars and writing stories about how librarians all over the world are creatively using Springy solutions. We want you to have access to all of it!

Essential LibGuides and Ones You Didn’t Know You Needed

LibGuides icon

For Academic libraries, this time of year is exciting as the physical and virtual campuses are brimming with students and faculty. Your Library Orientations are in full swing. Your Social Media efforts are kicked into high gear as you promote your services. You’ve got to remind everyone that you’re there! As you do this, it’s a good time to have a look at your LibGuides.

If you’ve had LibGuides for a while now, it’s highly likely you have the essential guides built and they’re ready for your users. But there’s a chance that even your library could add some guides to your “to-build” list when you see what some other institutions are showcasing.

What Are Some Essential LibGuides?

Springshare has a bird’s eye view of the guides that exist in the community and we have consistently seen some staple topics.

It’s always a great idea to have guides addressing:

 

As you see these topics, they probably make absolute sense to you. If you are new to LibGuides, remember we have free training and free support, if you have questions. Plus, you have access to the LibGuides community where you can see examples of such guides.

Put Your Best Guide Forward.

If you have these guides already built, why not check the stats on them? It’s a great way to keep the guides fresh and exciting. What should you be looking for?

  • Which guides are most popular? Perhaps your patrons like the way it flows/looks. Make future guides with this in mind.
  • During which time of year are they visiting the guides? Maybe the timing coincides with orientation, exams, large projects or your instruction sessions with classes.
  • Are there books or links or any content that show a lot of clicks? Perhaps they’re being recommended or they have good descriptions, etc.
  • Are there content items that have little or no clicks? Could these benefit from different placement on the page or better descriptions? Or, maybe it’s a good idea to replace them with new items that you have because people aren’t interested in them.

It’s a perfect time of year for refreshing your LibGuides with new resources you may have acquired since you first built them or to hone what’s there based on what you glean from the historical data.

Must-Have Guides That May Surprise You.

So what kind of content is out there that you may not have thought to make, yet? Here are some examples that might inspire you and your team.

You can build guides focused on serving specific subsets like International Students or Graduate Students.

 

 

 

 

 

 

 

 

 

 

Many libraries are creating LibGuides for Professional Development on topics like integrating intersectionality into library instruction and programming or on how to make PowerPoint presentions more captivating.

Focusing on faculty, there are guides on keeping your research current and on boosting your scholarly impact. Another excellent idea for internal purposes is to use LibGuides to provide a place to recognize each other.

 

 

 

 

 

 

 

 

 

 

When you’re building LibGuides for your students, think about specific resources that are available to them like the Student Learning Center or Archives and Special Collections and let LibGuides be the vehicle you use to introduce them to what they can find there.

 

 

Finally, put yourself in their shoes. What are the skills they’re trying to advance? What are the challenges they’re gearing up to face? Check out these examples on using images and prepping for exams. You can build LibGuides on any subject. Be creative, devise a way for your students and faculty to submit suggestions or requests — and have fun!