Archive for General

HTTPS-a-palooza And What Are We Doing About It

So, you’ve heard about it by now, right? Riiight? The upcoming Chrome browser release, version 62 – slated for October 17, will give a warning when a user lands on a non-https page which contains forms. FireFox, Edge, and other modern browsers will follow suit as well, and warn users when they land on forms which are not loaded over https. Let’s go over what this actually means since there is a lot of confusion about this on the Internet.

What will the Chrome update do in October?

First, it is important to understand what this means in practical terms. Starting with this mid-October update, Chrome browsers will flag as insecure *only those pages that have forms in them but which are not loaded via https*. Pages that have no form elements will be unaffected, i.e., there will be no warning on these pages even when they are loaded over http vs. https.

While this change is a decision made by the browsers and their respective companies, not Springshare, we fully support moving to a more secure / safer communication protocol between servers and browsers. We’re proactively prepping our tools and you, our clients, to ensure a smooth transition to an all-https mode for the Springshare platform.

How does this affect your Springshare tools?

Your Springshare product sites will be affected. For example, the systems have search boxes, which are forms. Therefore, the warning will be displayed if you are not loading that site over https. If you’re using a Springshare owned domain (e.g., libguides.com, libanswers.com, etc.), you can start using https now. If you’re using a custom domain (e.g., ask.mylibrary.org, research.university.edu), you’ll need to work with your IT department to obtain an SSL certificate to load the site over https. More on domains is below.

In addition, you’ll want to check any widgets you’ve added to the systems (other vendor/site widgets, like those from subscription databases, social media sites, etc.) to see whether they are http or https, as non-https widgets will also trigger the warning. If they are not https, check with that vendor/site to see if they offer an https option. Springshare widgets/APIs are either protocol-less (meaning they’ll work on both http and https pages) or are already https. See our FAQ for more info.

v1 systems (LibGuides v1, LibAnswers v1, LibAnalytics)

The best advice we can give you is to move to v2. It’s a free update and the v2 platform is better, more secure, faster, feature rich…so there is no reason to stay on v1. If you’d like some assistance, our support team can help you figure out how to do it in the quickest way possible. We also have dedicated training sessions and step-by-step migration guides (LibGuidesLibAnswersLibAnalytics) to walk you through the entire process.

For v1 systems on libguides.com, libanswers.com, or libanalytics.com, you have some breathing room because Springshare owned domains support https by default. So, even if you do not migrate to v2 by mid-October, you will still be ok. You’ll just need to start linking to your site using https instead of http.

For v1 systems that have custom domains, you must migrate to v2 before October to avoid https issues, then follow the steps below. We do not support SSL certificates for custom domains for v1 systems.

V2 systems

If your v2 system is on a Springshare owned domain – libguides.com, libanswers.com, libcal.com, libwizard.com, libsurveys.com, libinsight.com, libstaffer.com, libapps.com (phew, we have a lot of domains!) – you’re good to go! These domains already have SSL/https support built-in, so you can update all links to / within your system to https links now. For example, springylib.libguides.com is on a Springshare-owned domain, so I can link to that now via https.

If your v2 systems have custom domains (e.g., ask.mylibrary.org, calendar.university.edu), then you must install an SSL certificate before October 17, 2017 in order to avoid warnings. For example, support.springshare.com is a LibGuides CMS site using a custom domain. For custom domains, you’ll need to work with your IT colleagues to obtain an HTTPS certificate for each custom domain.

You own your domain and thereby you own the certificate, too…we just install it on our servers when it’s ready. If – gasp – you ever decide to cancel any of your Springshare tools where you have an HTTPS certificate, you still own your certificate(s) and can move it/them to any other server.

LibGuides v2 on a Custom Domain

Good news! Last week we introduced a new LibApps Admin feature, Manage Domains, where you can manage your custom domains (LibGuides / LibAnswers / LibCal) and https certificates (LibGuides)! Head to LibApps > Admin > Manage Domains to get started and (of course!) to our guide to learn all about it.

LibAnswers v2 and LibCal v2 on a Custom Domain

By mid-September we’ll release an update that will allow LibApps Admins to install and maintain SSL certificates for LibAnswers and LibCal as well, so it won’t be LibGuides-only for long!

If you really, really need to get SSL certificates installed for LibAnswers or LibCal immediately and cannot wait until mid-September, please contact us and we’ll work with you to install it manually. It’s a bit of a process, but it can be done, so do not hesitate to reach out if you need it ASAP. If you can wait until mid-September, however, you’ll be able to handle the install yourself.

LibWizard, LibInsight, LibStaffer, LibCRM

These products do not have a custom domain option, so nothing needs to be done! These products support https by default.

This domain information and info on widgets/APIs for each app can also be found in our FAQ on the topic.

We hope this post is useful in helping you prepare for this mid-October Chrome update. The new version of Chrome will bring about some changes, but it’s important to realize that it is not as bad as people might first think. If your page doesn’t have form elements it will be unaffected. You should still move to https because it’s just good web practice these days and it will make your system more secure. We are here to help, as always, so please do not hesitate to reach out to our support crew with any questions.

Onwards and upwards, and thanks for being on board!

LibAnswers Update Live!

Happy August everyone! We rolled out a couple of small LibAnswers features and a handful of bug fixes today – check it out…

Features:

  • Knowledge Base Explorer: The Queues filter now has a “Select All” option…especially helpful for folks who have a lot of Queues!
  • Answer Page > Tags: For systems where tags are not locked down, when typing in a tag, the list of matching tags is now listed by popularity.

Fixes:

  • Answer Page > Rich Text Editor: Restoring a draft while there is text in the Rich Text Editor now correctly adds the draft to the existing text instead of, well, not adding it at all (it was left as a draft), which isn’t as helpful.
  • System Status Management (SSM) Fixes:
    • You can now select a keyword when opting to have a widget display FAQs by Keyword, since that’s the whole point of the option.
    • If you add a heading to your product widget, that field now displays when using the widget.
    • Have products in folders? Clicking them now appropriately brings user to the page for the product vs. just closing the folder, which isn’t as effective, from a user perspective.
    • Users no longer get stuck seeing the “Loading…” message when submitting questions, problems, or praise in product widgets. They appropriately see the confirmation message instead.
  • When downloading files in Firefox, the file is now helpfully associated with the appropriate program by default if you choose to open it, instead of needing to download it first, then open it.

The Importance of Having a Social Media Presence

Whether you’re on Pinterest, Facebook, or Twitter – social media is a powerful tool for relationship building and creating brand loyalty.

Increase Brand Recognition

Libraries are in a prime position to use social media to engage with customers, develop positive and sustaining relationships, and promote advocacy. Every opportunity you have to share and syndicate your content increases your visibility. Each social media channel is a way to broadcast your brand’s voice. Think about it this way. Let’s say you have a Twitter exchange with patron Sally. And Sally is so happy that you were able to solve her problem and answer her questions. All of Sally’s followers can see her exchange with your Library’s Twitter account – thus increasing your visibility to these potential new followers. Therefore, you’ve increased your potential inbound traffic to include users who *aren’t* your followers.

Richer Patron Experiences

Pie chart on SproutSocial Customer Care

SproutSocial Study on Customer Care

Several social media tools have evolved into more than just tools for posting your updates but now are important channels for customers to solicit and receive customer service. This concept is often referred to as ‘social care’ and it’s becoming the norm more and more. In fact, a SproutSocial 2016 Q2 study found that “90% of people surveyed have used social in some way to communicate directly with a brand. And that social surpasses phone and email as the first place most people turn when they have a problem or issue with a product or service.”

What does this mean for Libraries? Well, if your catalog suddenly goes down – can patrons find outage related information on your Twitter feed? Can your Facebook followers contact you if they’re having trouble logging into their Library account?

The Power of ‘Listening’

A common misuse of social media is to use it to constantly post updates. Broadcasting events, sharing library resources, etc. And while those are very important, and valid, uses of social media – don’t forget that social media is a two-way communication platform. And with two-way communication, social listening is key. Social listening is more than just replying to your @mentions, it means paying attention to conversations around specific phrases or keywords and then leveraging those opportunities to create user-targeted content.

For example, let’s say you’ve got a keyword watch on the incoming class’ hashtag “#SpringyUnivClass2022” and you notice conversations taking place on that keyword channel about a lack of snack places on campus. And wouldn’t you know it, the library just invested in a brand new coffee and snack cart at the library. This is an opportunity to market your new cafe and reach more followers – just because you were listening.

For more information on social listening, check-out this SproutSocial article on The Importance of Social Listening.

How Can You Be Where ‘They’ Are?

Social media requires a plan, manpower, and a strategy. And Libraries are increasingly short-staffed and often pulled in multiple directions at once.

We understand the importance of social media and to that end Springshare has added several new features to Springy Tools to help you have a strong social media presence – even if you’re a library of just one staffer.

LibAnswers Social Media Management Tool

In case you missed it, we rolled out Social Media Management inside of the LibAnswers platform. Connect your library’s Twitter, Facebook, and Pinterest pages and manage all three of them from one interface. Here’s what else you can do:

  • Engage in Social Listening – Setup Twitter Hashtags to watch and keep your finger on the conversation pulse occurring in your community.
  • Schedule Posts – One of the most important aspects of social media is consistent posting. To that end, schedule Twitter, Facebook, and Pinterest posts into the future so your social feed is always buzzing.
  • Use Facebook Messenger Live – Integrate your Facebook page and you’ll be able to answer Facebook Messenger live chats right from the LibChat operator console. This is a great way to provide social customer service natively inside Facebook.
  • One View for All Stats – Never shortchange your reference stats by being able to view all your social activity from one stats interface.

Advertise Your New LibGuides and LibCal Events

We’ve integrated social posting right into LibGuides and LibCal so that way, you can easily share and post out your new events, LibGuides, etc…and keep your followers abreast of the library’s activities.

  • Advertise Your Published LibGuides – Navigate to your LibGuide and select the ‘Change Status & Share’ Button. From here, you can publish your LibGuide, snag a guide screenshot, and advertise your LibGuide on Twitter and Facebook. Don’t forget, your guide thumbnail is automatically included in your social posts – helping them be more visually engaging to users.
  • Announce Your Latest Blog Post – If you’re using the LibGuides Blogging functionality, for every new blog post you can seamlessly share it on social media.
  • Market Your Upcoming LibCal Events – When creating a new LibCal Calendar event, you can publish the event and advertise it on social media with one simple click. Plus, if you’ve uploaded a ‘featured image’, it will automagically display in your post to create a more visually engaging post.
Screenshot of LibGuides social media engagement screen

Advertising a Published LibGuide on Social Media

Screenshot of LibAnswers Systems and Services management tool twitter integration

LibAnswers Systems & Services Management Tool

Announce Library Systems Outages & Issues

Hey, it happens to everyone. Suddenly the library website goes down or your experiencing spotty outages with your catalog.

How can you let your patrons know that you’re aware of the issue and that you’re on top of it?

If you’re using the LibAnswers Systems & Services Management Tool, you can make use of the Twitter integration to announce issues and outages with your library systems.

Simply navigate to the Status Management button on your LibAnswers Orange Command Bar > select the tool > and ‘Add Post’.

Sign-Up For Training

If you’re using Springy Tools and you want to be more active in social media, then you’re in luck! We have a dedicated training session just for you!

We promise you, social media has the potential to be a treasure trove of opportunity for your Library’s brand. By learning to use it more, you’ll better understand your customer’s and their needs as well as ways to engage with them. They’ll be #converted before they know it.

LibCal 2.9 is live!

Some big improvements to your spaces are here in this update!

Category-level Booking Forms

One of the most common requests we’ve gotten to improve spaces has been to allow individual categories to use their own booking forms. We’re happy to say this is now an option, and even individual equipment items can use their own booking forms!

You can set these in admin>equipment & spaces>edit location>edit category.

Booking Form Improvements

We’ve made some enhancements to make equipment and space booking forms more flexible too! Your booking forms now have a question bank, so you can store and easily reuse questions between forms. Change a question’s priority to change its position in your booking forms, even if the form’s in use!

libcal question bank Question bank

Even better, if you’re using different booking forms for your categories, LibCal will automatically combine the forms and only present the unique questions to your patrons, so don’t worry- they’ll only need to fill out name and email once!

Calendar Widget Improvements

Full calendar widgets and upcoming events widgets can now use more than one calendar for events!

multiple calendars in widgets

 

Additional Fixes and Features

  • You can now move categories between locations, and spaces between categories.
  • Booking forms can now hold more than 10 questions.
  • Improved the mobile layout for equipment & space booking
  • Improved friendly URL redirecting post-migration to spaces

Your LibGuides Are Working Hard to Fight Fake News

Now, more than ever, there is a needed skill for identifying and fact-checking news. Librarians have rushed to fill that void creating numerous LibGuides showcasing the dangers of clickbait, the importance of research, and teaching literacy skills showing users how to identify and avoid fake news.

To that end, we’re showcasing all the amazing LibGuides you’re creating to educate your users on the importance of evaluating news resources.

Because, as Loyola Marymount University Library highlights, “Fake News can have Real World Consequences”.

 

ButtonHave a LibGuide You Want To Share?

If you have a Fake News or Information Literacy LibGuide you want us to highlight – drop us a line at news@springshare.com.

Heading to ALA Annual, Chicago?

Stop by our booth #1647 and pick up your LibGuides: Fighting Fake News Since 2007 button. These are in short-supply, so be sure to pick them up before they’re going, going, gone.

Make Your Fake News LibGuide…Community Findable

To help make your LibGuide more findable, tag it with ‘Fake News’. Then, on community.libguides.com, filter search results by the ‘Fake News’ tag. This will help retrieve the most relevant results.

 

New Springshare Data Center: Canada – July 2017

Springshare is pleased to announce that we are bringing data centers online in Canada on July 9, 2017! All Canadian customers will be hosted on these servers. In Q3 & Q4 we’ll bring servers online in Australia and Asia, respectively.

These new servers host v2 products only: LibGuides v2, E-Reserves v2, LibAnswers v2, LibCal v2 w/Equipment Booking, LibStafferLibWizard, LibInsight, and LibCRM. Once you move to this new cluster, all of your Springshare tools (current and future) are located there.

Who is moving & will there be down time?

We’re moving all v2 sites and content for customers located in Canada. European customers remain on the European servers; for customers in other areas of the world, you will remain on U.S. servers. There will be no down time for customers on U.S. or European servers while we move these sites.

Canadian customers will experience some down time during the migration process:

  • LibGuides v2 Public side: No down time.
  • LibGuides v2 Admin side and all other apps (both public and admin sides): Estimated 15 minutes of down time; may be up to 30 minutes.

I’m in Canada – what do I need to do / know?

  • Migration Date: July 9, 2017, starting at 10pm U.S. EDT
    Time Converter – click “Add another city or time zone” to convert to your location.
  • Verify Your Move – Server Migration Check: You must verify that you are listed as moving to the Canadian servers.
    • If you are listed as moving, your sites will be moved / you will experience some down time during the migration (see above).
    • If you are listed as not moving, but you should be moving, fill out the form on the results screen, requesting we add you.
      • You do not need to fill this out if you are listed as moving.
    • If are listed as moving, but you’d like to opt-out of the move, fill out the form on the results screen, requesting we remove you.
  • LibGuides / LibAnswers / LibCal Custom Domains: If you have a custom domain (e.g., research.mylibrary.org, ask.myschool.edu, calendar.library.myschool.ca) for your LibGuides, LibAnswers, and/or LibCal site(s), you’ll need to work with your IT department to update your DNS records in time for the migration. See our DNS Change FAQ for instructions.

    If you are not on a custom domain (e.g., mylib.libguides.com, university.libanswers.com, springylib.libcal.com), you do not need to do anything. We’ll take care of everything on our side.

    The “Verify Your Move” check will tell you whether or not you have a custom domain.

If you’re on v1 for any apps and want to move to the Canadian server cluster, you will need to move to v2 in order to do so. You do not have to move prior to the July 9, 2017 server migration date, though you’re welcome to, if you’d like! Learn more about updating to LibGuides v2, LibAnswers v2, LibCal v2, and for LibAnalytics subscribers, LibInsight Lite.

If any questions / concerns pop up, please let us know, and as always, thanks for being on board!

New LibCal updates!

Summer’s here, and with that comes events you want to share. We’ve added some new ways to show off your calendar events!

Social Media Sharing

You can now post your new events to Facebook and Twitter! In your calendar settings, there’s a new “social media” setting.

social media menu location

You can use any social media account you’ve set up in your LibApps dashboard, and even create templates for your posts.

social media sharing settings

Don’t want to share every event you make on a calendar? No problem, because this is something you can choose to do per-event. Don’t want to use the template you’ve made for a single event, or need to share a single event on Facebook but not Twitter? It’s all controllable when you’re making a new event.

Better Search for Repeating Events

Your calendar search can now show more relevant results when your users are looking for repeating events.

  • Go to calendar settings>display options>public calendar page, and choose the reset to default template button to add this to your search results.
  • If you’ve got an event search on your LibCal homepage, head to admin>look and feel>homepage editor and edit any event searches you have. Again, choose the reset to default template button!
  • If you’ve customized the homepage or calendar templates, that’s ok too- use the support tab and ask for the new keyword info, and we’ll send the details to you.

show more dates link

Now your recurring events will have a “show more dates” link which reveals the next 15 times that event appears.

Language Options for Equipment and Spaces!

You can now customize the default text for your equipment booking or for your spaces, or both! Head over to admin>system settings>language options to get started. We’ve also got info on where every piece of text can be found to make it easier for you to customize.

 

Additional Fixes and Features

  • You can now add internal notes to space bookings, and mark if a user showed up to their booking.
  • Individual categories within a location can now have their own terms and conditions as well as descriptions.
  • Individual categories can now use their own partial email templates, which are inserted into the location’s emails. Email templates now display a preview of emails they’ll send.
  • My Scheduler users can now override their own free/busy settings when scheduling appointments.
  • We’ve revamped the equipment overdues tab to make it easily sortable with more useful filters.
  • You can now print a space’s bookings using the print option:
    space print button
    We’ve also added a kiosk view to the print page:
    kiosk mode button

    This button will give you a link to today’s bookings, which you can use for your room signage.

ACRL 2017 Guest Presentations Available… on Facebook!

ACRL Guest SpeakersIn case you missed our awesome line-up of guest speakers at the ACRL Conference in Baltimore, we have the recordings and presenter materials available on our Buzz site.

All videos are hosted on our Facebook Page. While you’re there, LIKE our Facebook page to have our posts display in your Facebook Feed. This way, you won’t miss out any product update announcements, video presentations, and more.

These 15-min guest presentations by Springshare users will get you thinking about all the new and interesting ways you can use your Springshare tools.

Explore guest presentations:

LibGuides v1 Retirement – free update to v2

On January 31, 2018, LibGuides v1 servers will be retired. All v1 sites will be updated to / live with LibGuides v2 by this date. The v1 infrastructure is 10 years old, and our hosting provider is no longer applying security or operating system updates to such an old generation of servers. This leaves LibGuides v1 potentially vulnerable to various security breaches, and in the interest of maintaining the level of security, features, and support that Springshare is known for, we must decommission these servers soon.

Never fear – LibGuides v2 is a free update, and gives you more flexibility, functionality, and focus on security and accessibility. The icing on the cake? We’re here to help with an update assistance option!

What is the timeline for v1 retirement?

All LibGuides v1 sites will be updated to v2 by January 31, 2018. After March 31, 2018, the v1 servers will be shut down.

  • December 31, 2017: Last day to select migration / go live dates yourself.
  • January 1-31, 2018: We automatically update any sites not yet in process.
  • January 31, 2018: Last selectable day to go live with v2.
  • March 31, 2018: The last day your v1 site is available behind-the-scenes.

What are the benefits of v2?

It would take too long to list all of the great functionality in v2, so we offer some highlights here, with links to related blog posts / more information wherever available. Check out a more comprehensive, yet still not exhaustive, list of v2 benefits.

  • Modern infrastructure focused on security and speed.
  • Continually updated code, to provide you with the best functionality possible.
  • https support for LibGuides CMS customers.
  • Regional servers: this year we’re bringing data centers online in Europe (April), Canada (Q2), Australia (Q3), and Asia (Q4).
  • LibApps LTI Tool (LibGuides CMS and/or E-Reserves): easily add library content into LMS systems, like Blackboard, Canvas, D2L, Moodle, and Sakai.
  • More flexibility, including:
    • having multiple content types in one box & reordering items between boxes;
    • Gallery and Tabbed boxes: do great things without having to add code;
    • customizable HTML page templates, for those who know HTML/CSS and would like more control over the page layout.
  • Improved content management, including a dedicated Database management area / automatically populated public page.
  • Completely redesigned site search and E-Reserves module.
  • System & guide blogs, so it’s easy to share library and/or subject-based news.
  • LibGuides CMS customers also get the following (and more!):

Additional FAQs / Update Assistance

Learn more about how to update, available training, support, and review additional FAQs in our Update to v2 guide! Once your v2 site has been set up and you have a shiny new v2 account, you can also access our step-by-step guide on updating in our v2 documentation site.

We know that it’s often difficult to find the time to do updates like these, whether it’s because you’re a solo librarian, many other projects also require your attention, the idea of updating feels overwhelming, or whatever other reasons you have / can imagine. As always, we’re here for you!

With our update assistance option, we take care of the technical side of the update, allowing you to focus on learning the new system…with our help, of course! (We recommend taking the Getting to Know LibGuides session first. 😉 )

We appreciate all of the years you’ve been LibGuide-ing with us, and look forward to many more!

“We’re All In, Because It’s Easy”

..says Andrew Adler, director of the Georgetown College Library, when asked why the Library is using the entire platform of Springshare tools.

Andrew, like most librarians, wears a lot of hats. From teaching library instruction, manning the reference desk, creating training tutorials for student workers, and being available nine hours a week for one-on-one research consultations, plus being the director for the entire library – he needs their web platform tools to just work and be easy to use“.

LibGuides CMS-Powered Website w/ Integrations

Georgetown College Website

LibGuides CMS allows for seamless integration with Springy Tools

The Georgetown College Library uses the entire Platform of Springshare Tools – and they use LibGuides CMS to power their Library Website.

“Things got a lot easier when we moved our website to LibGuides CMS.”

On their library homepage, an embedded LibCal Hours widget automatically updates to display today’s hours… no manual updating needed.

Their reference services are prominently showcased, with embedded LibAnswers LibChat widgets promoting their live reference assistance and a customized Ask Us form that routes all queries right into their LibAnswers ticketing queue.

All library forms, from a book purchase request form to reporting a catalog error are created and stored using LibWizard. In an effort to streamline work processes, their library student application is a LibWizard form! This way, librarians only have to go to one place, LibWizard, to view all form submissions.

Student Worker Training

Student Worker Training

Informing & Training Student Workers

All library student employees are trained using a combination of LibGuides with embedded LibWizard tutorials. Talk about making your tools work for you!

Circulation Student employees access the Circ Dashboard LibGuide when they sign into the circ desk computers.

From here, they can easily view their work schedules via LibStaffer, access library quick links, and take interactive training with LibWizard tutorials.

Since they’ve already used LibWizard to submit their student application forms, the process is consistent and seamless. As Andrew said, “everything they need – put in one spot”.

Andrew presented at the October 2016 SpringyCamp on training student workers using LibGuides and LibWizard. View Andrew’s presentation and download his slides.

Geogetown College Circulation Desk LibGuide

Student Circulation Dashboard LibGuide

LibWizard Tutorial

LibWizard Interactive Tutorial used to train student employees

Georgetown Staff Directory

Staff Directory LibGuide Powered by LibAnswers FAQ Widget

Using Widgets Makes It Easy to Maintain & Share Info

Even the library’s staff directory is a product of integration.

Andrew maintains the Library Staff directory as a published LibAnswers FAQ, making it easy for anyone searching the FAQ database to find staff email addresses and phone numbers. But, what if they’re not in the FAQ database? How do they find that information?

Easy!

Simply embed that Staff Directory FAQ as a widget into any webpage, including their LibGuides CMS-powered website. This way, Andrew only has to update the directory in one place, the FAQ, and watch those updates trickle down to everywhere it’s been embedded. The same consistent information is easily syndicated across multiple platforms and is easy to maintain from one central location.

Wait, What About Faculty?

 

LibCal Booking form

LibCal My Scheduler IL-Booking Form

Andrew wanted to create an online process where faculty could request library instruction as quickly and efficiently as possible. Email wasn’t cutting it, creating a lot of unnecessary back and forth. Plus, the Library maintains access to several IL-Classrooms so pointing faculty to a room reservation system would have required that Faculty know which room to request and when.

Using an outside-the-box solution, Andrew repurposed their LibCal My Scheduler as a tool for faculty to book library instruction. Most libraries use the My Scheduler tool to coordinate and schedule one-on-one research consultations. But Andrew saw it as a way to streamline their IL-Booking process. Faculty select their preferred date and time, and share their session preferences and class notes to ensure that the instruction is as targeted as possible – for the student’s benefit. Andrew receives the request, selects the appropriate classroom, and it’s all done…in just a few clicks. Easy-peasy.

These IL-Instruction Stats, and all stats from their Springshare tools, are automatically funneled into their LibInsight data gathering tool. From here, Andrew can run reports on how many classes were taught last semester, hits they had on their Library Website, and chats/texts/email reference questions they received.

Plus, using LibInsight’s Gate Counts Dataset, Andrew is able to view how many people are in the building – updated to the most recent hour. This data allows them to make staffing changes to their service desks based upon actual library traffic data. “It’s important for us to understand our student’s point of need and work to meet that need.”

 

LibInsight Gate Count Dataset

Gate Counts Data

LibInsight Gate Counts Data

Every year, Andrew meets with the Georgetown College Provost to cover the library budget. As is typical at these meetings, every line item is scrutinized. Andrew makes it clear that their use of Springshare tools are an essential library service.

“The Library couldn’t function without it – it’s our website, our research guides, our reference service tool, or reservation tool, and so much more. — Andrew Adler