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A New Way to Read SpringyNews

This week we are excited to launch a new addition to the Springshare newsletter lineup: The Roundup. It’s just like it sounds – a monthly email digest that rounds up recent product updates and announcements, client stories, webinars, and timely Springy resources. It landed in subscribers’ inboxes yesterday. And from…

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Top 10 Springshare Blog Posts of 2020

The month has flown by and suddenly it’s the last workday of January 2021. 😅 At this point, our teams are waist-deep in strategic goal mapping and list checking, but it doesn’t hurt to take a moment to pause and reflect on the past year… as much as we may…

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Are You Measuring User Satisfaction with Your Virtual Service?

Even in a face-to-face environment, it’s not always easy to gauge user satisfaction. They’re smiling and seem to appear satisfied with the service you provided, but are they really? Nowadays, you’re probably doing more virtual reference service than ever and its even harder to know if they’re satisfied. They’ve submitted…

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The University of Liverpool Goes Global

… with their chat, that is. Let’s start at the beginning. Last summer, the University of Liverpool joined hundreds of other libraries in migrating from OCLC QuestionPoint to the Springshare 24/7 Global Chat Cooperative. If you weren’t aware, Springshare acquired OCLC QuestionPoint in May 2019, which migrated over the QuestionPoint…

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New Year, New Springy Tips

While it’s hard to believe it’s already mid-January, we put away our party hats and noisemakers long ago (although our holiday decorations are still up 😉). Hopefully, there’s still a glimmer of that “brand new year” feeling left, and Springy HQ is here to help you start off 2021 on…

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Code Release: New LibAnswers, LibCal, LibStaffer & LibInsight features coming your way!

Happy New Year to all, and goodbye to 2020! We are pleased to open 2021 with some great improvements across several Springy apps. These releases are on their way to you next week and will be live in all regions by the end of the day on Friday, January 15….

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ICYMI: Our First Springshare Learning Lab!

Just before the U.S. Thanksgiving holiday, we were thrilled to host the first session of our new client story + how-to webinar series: The Springshare Learning Lab! Ken Winter kicked things off with a thoughtful discussion of his longtime remote working experience and its recent challenges. And how LibGuides, LibAnswers,…

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Promote Contactless Communication

In some parts of the world, lockdowns are taking place again. In others, the trend is heading that way. It’s looking like we’ll all be experiencing another shelter-in-place soon in order to stop the spread of this deadly virus. The good news, we know a lot more now than we…

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Supporting Staff & Students 24/7 with Local & Academic Chat Co-Ops

You could say this week feels like ‘peak 2020’ and that’s not a good thing. It’s hard to stick to business as usual right now when anxiety is high and the future is uncertain around the globe. But the dates on the calendar keep ticking by, classes are continuing, and…

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Global Public Chat Cooperative: Helping Your Community 24/7

As librarians, you’re there to help your communities improve their access to information and resources, no matter their life circumstances. But “pandemic life” has stretched on for over seven months now, and while public libraries have adapted quickly, increases in new cases could mean sudden closures or service changes again….

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