Get Ready to Read Your Patrons’ Minds We’re thrilled to launch the brand-new Net Promoter Score℠ (NPS) Module, available as an add-on upgrade to LibAnswers starting October 23, 2023! NPS® elevates your LibAnswers customer service platform by allowing you to gauge user satisfaction across your institution. You’ll have the tools…
These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, September 29, 2023. LibAnswers Regular users can now be given granular permissions in Ref. Analytics datasets! LibChat Screensharing can now support integrations with Webex by…
These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, August 4, 2023. The LibWizard release is live in all regions as of Thursday July 27th, 2023. LibCal Building on our new Spaces search UI,…
These releases are on their way to you next week, and most will be live in all regions by the end of the day on Friday, June 30, 2023. The LibGuides release is coming during the week of July 10th, and will be live in all regions by the end…
These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, May 19, 2023. LibCal We’re way beyond excited to introduce our new public Spaces UI, which you can preview and opt-in to using in your…
This blog post is to remind you of an upcoming change Zoom is making to their authentication protocols. This change only affects LibAnswers and LibCal users using the JWT authentication method for integrating Zoom into their LibCal and/or LibAnswers systems. What is Zoom doing? Zoom is turning off the JWT…
These releases are on their way to you next week, and most will be live in all regions by the end of the day on Friday, April 7, 2023. LibCal and LibStaffer’s updates will be live in all regions by the end of the day on Friday April 14th, 2023….
Our third and final product demo for the new LibAnswers Chatbot is next Monday, March 20th! In this quick overview, we’ll show you… How Chatbot can serve as the first point of contact for your library patrons with our example Chatbots for different scenarios – you’ll get a feel for how…
The moment you’ve all been waiting for, LibAnswers Chatbot is here! Chatbot can serve as the first point of contact for your chat patrons, guiding them through search options, assisting with finding common FAQs and general library information, and passing them off to live chat operators whenever needed. Depending on the Flows you create, Chatbot can route…
We have lots of exciting updates to share with you in our February release! From our all new Chatbot functionality, to nested subject categories in LibGuides, to better field rule management in LibWizard and accessibility improvements across the board, these releases truly have something for everyone! These releases are on…
