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Springing Into Action – Librarian Reserve Corps

What another amazing Learning Lab! Last week, Sara Loree and Victoria Messana, volunteer librarians from the Librarian Reserve Corps, delivered an amazing presentation on how they used Springshare tools to put out a call for volunteers, organize those volunteers by location and speciality, and communicate important information with volunteers, researchers,…

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Meet the Librarians Saving Us from the Infodemic

Named Librarians of the Year by Library Journal, Elaine R. Hicks, Stacy Brody, and Sara Loree, founder and co-leads of the Librarian Reserve Corps, are helping researchers stem the tide of fake news during this global pandemic. The Librarian Reserve Corps was created in response to the World Health Organization’s need…

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Code Release: New LibCal, LibAnswers, LibApps, LibStaffer and LibInsight features coming your way!

These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, April 9. Read about LibCal | LibAnswers | LibApps | LibStaffer | LibInsight. LibCal Interactive Seat/Space Mapping Our interactive Seat & Space booking module is…

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Creating a Regional Chat Cooperative – Learning Lab

Last week we had the pleasure of sitting down, albeit virtually, with three amazing librarians to talk about virtual chat reference and the importance of having support from a regional, and global, chat cooperative. Caitlin Kenney (Engagement and Education Services Coordinator at the Western New York Library Resources Council) and…

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Code Release: New LibGuides, LibAnswers, LibCal, LibWizard, LibStaffer, and LibInsight features coming your way!

These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, February 19. Read about LibGuides | LibAnswers | LibCal | LibWizard | LibStaffer | LibInsight LibGuides In addition to improvements on the E-Reserves Request form,…

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University of Liverpool: Going Global with LibChat

Last week’s Springshare Learning Lab with University of Liverpool’s Gwen Jones was a can’t miss event. But in case you did, we have the recording and presenter notes available! Quick Overview Gwen covers how the Univ. of Liverpool switched from being non-contributing (receiving backup chat support only) to contributing (giving…

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A New Way to Read SpringyNews

This week we are excited to launch a new addition to the Springshare newsletter lineup: The Roundup. It’s just like it sounds – a monthly email digest that rounds up recent product updates and announcements, client stories, webinars, and timely Springy resources. It landed in subscribers’ inboxes yesterday. And from…

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Top 10 Springshare Blog Posts of 2020

The month has flown by and suddenly it’s the last workday of January 2021. 😅 At this point, our teams are waist-deep in strategic goal mapping and list checking, but it doesn’t hurt to take a moment to pause and reflect on the past year… as much as we may…

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Are You Measuring User Satisfaction with Your Virtual Service?

Even in a face-to-face environment, it’s not always easy to gauge user satisfaction. They’re smiling and seem to appear satisfied with the service you provided, but are they really? Nowadays, you’re probably doing more virtual reference service than ever and its even harder to know if they’re satisfied. They’ve submitted…

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The University of Liverpool Goes Global

… with their chat, that is. Let’s start at the beginning. Last summer, the University of Liverpool joined hundreds of other libraries in migrating from OCLC QuestionPoint to the Springshare 24/7 Global Chat Cooperative. If you weren’t aware, Springshare acquired OCLC QuestionPoint in May 2019, which migrated over the QuestionPoint…

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