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LibAnswers Chatbot is Here!

The moment you've all been waiting for, LibAnswers Chatbot is here! Chatbot can serve as the first point of contact for your chat patrons, guiding them through search options, assisting with finding common FAQs and general library information, and passing them off to live chat operators whenever needed. Depending on the Flows you create, Chatbot can route patron questions to specific chat departments, prompt them to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form.

You're ready to set up your first Chatbot, but where should you begin? We're here to help! We have tons of info to get you started:

  1. Play in our Chatbot Playground and interact with various Chatbot configurations.
  2. Take a look at the Chatbot Springboard for FAQs and other info.
  3. Sign up for one of our upcoming Chatbot Webinars to see Chatbot in action.
    1. These are just overview/sneak-peek sessions! In-depth training sessions will available in March and April. Keep an eye on our training calendar for those sessions.

Offer a Chat-Like Experience Without Staffing Chat

Don't have LibChat? No problem. Not every library has the coverage available to offer a live-staffed chat service for their patrons. Chatbot is perfect for these situations! While Chatbot can start the conversation and then pass it off to a live chat operator, it doesn't have to. Chatbot can act as a self-contained system and provide an opportunity to connect patrons directly to a librarian for follow-up via email or a LibAnswers Queue. Users get a 'chat-like' experience without your library needing to staff a 'Live Operator' service.

24/7/365 Chat Cooperative Can Cover You!

For libraries who want to offer a 'chat live with an operator' service, but don't have the necessary staff, our 24/7 Chat Cooperative can cover ALL your patrons' chats. Patrons can interact with Chatbot and then have the Springshare Chat Cooperative pick up all live chats if needed.

The best way to learn how something works is to play with it so we've created a Chatbot Playground where you can interact with various Chatbot configurations for inspiration. Play around with some of our Academic and Public Library Chatbot examples to get ideas for how Chatbot can help your library!

We've brainstormed a few options to give you an idea of all the ways you can use Chatbot - but the possibilities are endless. On top of that, Chatbot flow is rule-based, not AI-based, which means that you will have the opportunity to control the entire user experience for your patrons.

Questions on How to Create Your Chatbot?

Take a look at our latest Springboard Tutorial with FAQs and more information on how to create and manage Chatbot flows and the Question Bank.

Have you joined the Springshare Lounge yet? Register for an account and stay up-to-date with the latest Chatbot announcements and discussions with other Springshare users!

Join us for a webinar to see Chatbot in action!

Friday, March 10, 2023
11:00am - 11:45am (Eastern Time - US & Canada)

Monday, March 20, 2023
3:00pm - 3:45pm (Eastern Time - US & Canada)

Recordings Available

Can't attend live? Register and we'll send an email with access to the recording as soon as it's available!

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