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Springshare Support Closed for Holidays

It’s been said before, but it is worth repeating – 2020 has been a year. Springshare support is not only excited to say goodbye to this really tough year but also to take some (well-deserved) time off. ICYMI, in our recent newsletter – the Springshare Support team answered 35,000 support…

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Springshare Learning Lab: Reopening Libraries Safely

Our December Springshare Learning Lab focused on how the Gwinnett Technical College reopened their library safely using LibCal Seats. Over the summer, as campuses were preparing to open fully or modeling a hybrid approach for the Fall semester, library administrators were tasked with opening the library to students, safely. This…

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ICYMI: Our First Springshare Learning Lab!

Just before the U.S. Thanksgiving holiday, we were thrilled to host the first session of our new client story + how-to webinar series: The Springshare Learning Lab! Ken Winter kicked things off with a thoughtful discussion of his longtime remote working experience and its recent challenges. And how LibGuides, LibAnswers,…

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Springshare Holiday Hours & Support Schedule

It’s that time of year again, the holidays are almost here and we’re seeing an end to 2020 (thank goodness!). To that end, our Springshare Support Team schedule will see some modifications during this holiday season. Have no fear, your support question will be answered. Additionally, we will be monitoring…

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Promote Contactless Communication

In some parts of the world, lockdowns are taking place again. In others, the trend is heading that way. It’s looking like we’ll all be experiencing another shelter-in-place soon in order to stop the spread of this deadly virus. The good news, we know a lot more now than we…

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Supporting Staff & Students 24/7 with Local & Academic Chat Co-Ops

You could say this week feels like ‘peak 2020’ and that’s not a good thing. It’s hard to stick to business as usual right now when anxiety is high and the future is uncertain around the globe. But the dates on the calendar keep ticking by, classes are continuing, and…

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Global Public Chat Cooperative: Helping Your Community 24/7

As librarians, you’re there to help your communities improve their access to information and resources, no matter their life circumstances. But “pandemic life” has stretched on for over seven months now, and while public libraries have adapted quickly, increases in new cases could mean sudden closures or service changes again….

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Springshare Celebrates Pickup Manager Launch for Integrated Contactless Pickups

Mobile-First & Affordable Holds Management Tool Now Available MIAMI (October 15, 2020) – Today Springshare is launching Pickup Manager, a new LibApps tool designed to help libraries improve workflows around the pickup of library holds. Pickup Manager combines Springhare’s scheduling and communication features with integrated library systems (ILS) holds functionality….

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Pickup Manager is Here!

2020 has been a difficult year. COVID-19 has not only impacted health, but also family life, and work life. Here at Springshare, when the pandemic hit, we quickly pivoted all our development plans to release training, products, and features that you needed right now. First, we rolled out our tips…

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Always Online! Library Chat + Global Cooperative = True 24/7 Service

It’s clear that online learning is becoming a larger part of the student experience so it’s important for the library to keep pace with this trend. It’s been shown that access to the library increases the likelihood of student success. So when patrons need to chat with a librarian online, you…

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