Archive for Talia

We’re @ ACRL Virtual Annual Conference!

We’re going fully digital at this year’s virtual ACRL Annual Conference (April 13 – 16). We’ve got 3D holograms. Be able to chat with your fave Springy using a VR headset. We’ve even got cutting edge Smell-o-Vision technology where you’ll be able to smell Mazen’s famous baklava when you come by our virtual exhibit booth! Okay, okay – none of that is true. Except the first sentence, we ARE exhibiting at this year’s ACRL virtual conference! And, and this is a big and, we have some awesome giveaways including five $20 giftcards to bookshop.org!

Finding Our Virtual Booth

First things first, make sure you can find our booth! That’s where we’ll be hanging out all week. From the ACRL virtual conference portal, click Exhibitors in the left column and scroll down (or control/cmd + F) to find Springshare. Favorite our booth so we’ll appear in your followed items. Here’s a quick video on how to find, favorite, and explore our booth!

No sound / 1min video duration

I’m At Your Booth – Now What?

We have Offers & Giveaways!

We’re offering two giveaways if you visit our virtual exhibit booth.

  • Win a $20 Giftcard – If you opt-in to receive emails to our mailing list, enter a giveaway to win one of five $20 Bookshop.org giftcards. Bookshop.org is a great way to shop conveniently online for books and support your local bookstore in the process. We’ll announce the winners of our drawing next week.
  • Get a Discount – Who doesn’t love a bargain? If you visit our booth and fill out a form, get 10% off any Springshare tool over $499 if you buy by June 30, 2021!

Talk to a Springy!

We’ll be manning our booth during the below hours, feel free to use the Live Chat tool to ask a question. If you want a live demo, we can send along a Zoom url for a quick 5-min product overview webinar.

Booth Coverage Hours:
All times listed in US Eastern Time
  • Tue, April 13:
    • 12:45pm – 1:45pm
    • 2:00pm – 3:00pm
    • 3:15pm – 4:15pm
    • 4:30pm – 5:30pm
  • Wed, April 14 + Thu, April 15:
    • 11:00am – 12:00pm
    • 12:30pm – 1:45pm
    • 2:00pm – 3:00pm
    • 3:15pm – 4:15pm
    • 4:30pm – 5:30pm
  • Fri, April 16:
    • 11:00am – 12:00pm
    • 12:15pm – 1:15pm

Watch Videos, Download Brochures & More!

If you like browsing at your own leisure, we have uploaded brochures, videos, and links to various websites. Take a few minutes and explore our site!

Will we ‘see’ you there?

The pandemic has drastically changed how we can see people and we sorely miss our time at conferences where we got to meet many of you in-person, answer your questions, hear your suggestions (many of which made their way into our products!), and have a chit-chat. And while we still can’t do exactly that right now, we can do this! So we hope to see you this week at ACRL’s virtual annual conference!

Get One-on-One Help With Springshare Consulting

If the last year has taught us anything, it’s that we can’t do everything by ourselves… all the time. Not only is it a surefire way to burnout, but there is a high probability that things will get missed, overlooked, or steamrolled over. And that’s why Springshare is here to help. Last month we launched our new consulting services program to help you get the most out of your Springshare tools and bring your goals to fruition.

  • Really want a new LibGuides homepage redesign but you don’t have time to code up a new look & feel? We can help.
  • Doing a large scale rollout of LibCal across multiple libraries, spaces, and logistics and need help thinking about the bigger picture? We got you.
  • Do you need to get your LibAnswers system live ASAP and you don’t have time to learn about all the features and settings? We can set it up for you.
  • Do you have another plan, project, or goal and need our help? We’re here.

Bottomline, our consulting services are as robust as our tools – and our main goal is to help you succeed!

Consulting Packages – The Right Fit For Your Project

We’ll work with you to discuss your goals and ideas, explain how to configure and customize your system to meet those needs, and show you how to format data for the appropriate data imports we’ll do on your behalf. 

During the project, we’ll review any existing sites or data that you’ll be adding to your system and provide prioritized email follow-up support related to the project. We’ll finish the project with a training session (with Q&A) focused on either admin or staff users.


In addition to everything in the “Setup for Success” package, we’ll also customize your site’s look and feel area with a custom header, footer, and stylesheet to coordinate with other institutional sites.

For LibGuides, we’ll also develop a customized homepage template and up to 5 different guide templates that can be used to create great looking content in your site.


Need us to do all the heavy lifting? We can set up your system, flip all the switches, and customize the look and feel so that you have a turnkey solution.

Through a series of meetings, we’ll discuss your needs and determine the setup needed. Our experts will take care of setup, build, and design. We’ll finish the project with two training sessions, one for admins and the other for staff users.


Arrange for customized training sessions for your staff, aligned to your institution’s needs or goals. Choose from one of our standard sessions or a training session completely designed around your workflows.

Get your staff solidly trained on the basics or go beyond for best practices or advanced customization.


Do you need help with a specific project outside of our packages? Our Springy experts can help you achieve any business goals at your library, so let’s talk.

Depending on your needs and requirements, we can figure out the best way to help your project succeed. Drop us a line – our experts are here for you.


All of the above options are designed with the goal of utilizing expert Springys to help you improve online engagement, navigate your community’s shift to digital, and engage users in remote learning service models!

Learn More!

Learn more about Springshare’s consulting services and contact us at sales@springshare.com if you have any questions.

Creating a Regional Chat Cooperative – Learning Lab

Last week we had the pleasure of sitting down, albeit virtually, with three amazing librarians to talk about virtual chat reference and the importance of having support from a regional, and global, chat cooperative. Caitlin Kenney (Engagement and Education Services Coordinator at the Western New York Library Resources Council) and Cornell University Librarians Leah Dodd (Research Lead Librarian), and Virginia Cole (Archaeology, Classics, History, and Medieval Studies Librarian) joined us for a panel discussion to discuss the WNYLRC cooperative and Cornell University’s experience doing local, regional, and even global chat reference.

In case you missed it, you’re in luck! We recorded the session, along with presenter slides, so you can watch and download all from the Springshare Learning Lab website.

Takeaways

  • The benefits of creating chat fallback so patrons chatting with the library start locally but if their library isn’t available, it rolls up to the Western New York LRC regional cooperative -> and then lastly the global chat cooperative for 24/7 backup.
  • Using historical statistics to make sure chat staffing is optimized.
  • The importance of feedback for quality control and using chat transcripts for training purposes.
  • Using tags to tag transcripts with followed-up, reviewed, etc. to keep an accurate eye on chats for quality control.

Watch Now!

More Learning Labs Coming Up!

Our goal is to host a Springshare Learning Lab every single month! Our next Learning Lab:

  • Springing into Action – The Librarian Reserve Corps (LRC)
    Thursday, April 29, 1:00pm – 2:20pm
    The Librarian Reserve Corps (LRC) was founded in March 2020 to provide critical librarian time, skills, and resources to the growing need for quality information in response to the global pandemic. They quickly recognized the need to have a web presence to provide information to partners and volunteers and a central platform to manage projects. As librarians who used Springshare products in their home institutions, LRC’s Co-Directors thought to reach out to Springshare for support. Springshare responded quickly, donating access to a suite of products to support LRC’s response efforts. Throughout the past year, LRC has combined LibGuides, LibAnswers, and LibWizard to manage volunteers and launch new initiatives. Read more in our blog post.

Easier Contactless Pickups for Everyone

Contactless/curbside holds pickup started out as a method for safely delivering holds to patrons during the COVID-19 pandemic and will probably be here to stay… for good. And that’s a great thing! According to a recent Forbes article, curbside pickup is not going anywhere, even post-pandemic, because customers simply love it.

“The benefit of curbside is primarily the ability to order ahead, which should translate to no waiting. Customers don’t like to wait in line.”

(Kelso Why Curbside Pickup Is Here To Stay-Even After The Pandemic Ends)

Importantly, curbside/contactless holds pickup is not just convenient and safe for patrons… it also helps staff by ensuring they don’t get overwhelmed in any one channel. By offering multiple methods for pick up (curbside/contactless, circulation desk, self-checkout kiosks, etc), it allows you to service several patrons at the same time.

What’s more, if you have a mobile platform to facilitate scheduling and SMS communication – you’ll see higher adoption and usage.

Pickup Manager: Scheduling & Communicating Holds Pickups

Last November, Springshare released Pickup Manager – our robust and feature-rich contactless holds pickup tool that includes scheduling and mobile chat/SMS communication.

Patrons can:

  • Schedule their holds pickup once they’re ready
  • Communicate with the library via mobile-optimized chat or SMS/texting when they’ve arrived
  • Provide their feedback by filling out a follow-up survey
  • Receive reminders when they haven’t picked up their items

Pickup Manager has ILS Integration!

Pickup Manager integrates with a variety of ILS Tools and we even have a generic SIP2 integration… so if none of the below match your ILS, we can integrate via SIP2 if that’s an available option!

  • Scheduling a Pickup Time slot: When patrons go to schedule their pickup time slot, they’ll be prompted to enter in their library barcode/pin. Pickup Manager authenticates to see if they have holds available that are eligible for pickup.
  • Checking Out Holds During Two-Way Communication: When the patron arrives to pickup their items and initiates a mobile chat or SMS/text, during the chat exchange you can check-out items to the patron directly from the Pickup Manager dashboard. This removes an entire step – checking out the items via the ILS – from the process!
ILS Integration:
Scheduling a Pickup Time Slot
ILS Integration:
Checkout Items When
Communicating with Patron
SirsiDynix SymphonyYesYes
SirsiDynix HorizonYesYes
Ex Libris AlmaYesYes
KohaYesNo
Innovative Interfaces Sierra YesNo

Don’t Have ‘Curbside’?

A lot of our academic libraries don’t have curbside pickup because they’re usually walking distance from the dorms and don’t have nearby parking lots. But, that doesn’t mean Pickup Manager isn’t right for you! Use Pickup Manager to handle *any* location where you want to schedule pickups – from a table in the lobby, a kiosk outdoors, or even at the circulation desk. It provides another channel/method for patrons to pickup their holds AND it helps you know who is coming where and when!

Attend a Webinar – Learn More!

Join us for a 30 minute webinar to see Pickup Manager in action – we’ll cover the entire process from scheduling a holds pickup, two-way chat/SMS communication, and even statistics and reports. You need to see it to believe how cool it is! Can’t attend any of the live sessions? Just register for any session below and we’ll send you the recording.

All times listed in U.S. Eastern Time

Citation

Kelso, Alicia. “Why Curbside Pickup Is Here To Stay-Even After The Pandemic Ends.” Forbes, Forbes Magazine, 22 Sept. 2020, www.forbes.com/sites/aliciakelso/2020/09/22/restaurant-chains-rushed-to-add-curbside-pickup-during-the-pandemic-heres-why-theyll-keep-the-channel-after-it-ends/.

Help Where Patrons Need It: A Partnership With Lean Library

Today’s a big day here at Springy HQ! We’re excited to announce our partnership with Lean Library, a browser extension from SAGE Publishing, that delivers library services directly into the patron’s workflow via a customizable plugin. The partnership will begin by integrating LibGuides with the Lean Library browser extension – allowing librarians to deliver contextual point-of-need instruction.

And this is just the beginning! We’ll be adding more integrations soon, including LibChat, so patrons can get live help from a librarian no matter what webpage they visit.

How Does It Work?

Within the Lean Library Dashboard, configure different resources to display depending on the webpage that the patron is currently visiting. So, if the patron is on scholar.google.com > the Lean Library browser extension will display your step-by-step Google Scholar LibGuide. If they’re searching inside your EBSCOhost databases, the browser plugin will pop-out your Advanced EBSCO Searching LibGuide to provide contextual help!

LibGuides Integration with Lean Library Browser Extension

All your patrons need to do is download the browser extension, and voila! They’ve got your contextual library resources right when they need it.

Increase Usage and Visibility

Putting your LibGuides, right at the point-of-need will increase usage and visibility. Don’t take our word for it – Utah State University conducted a pilot project with LibGuides and Lean Library integration. In just two months, they saw a 450% increase in usage of their Google Scholar LibGuide after it was deployed on scholar.google.com via the Lean Library browser extension. Learn more about Utah State University’s pilot program at ER&L annual conference today, March 10, 1:00pm – 2:30pm ET.

Utah State University LibGuides Usage

You Build a Lot of LibGuides – – Make Sure They’re Seen!

To date, over 200,000+ librarians at 5,500 institutions have built millions of LibGuides at over 80 countries around the world. These guides, undoubtably, take significant time and effort to create. With the Lean Library browser extension, you’ll be able to get more eyeballs on your LibGuides and increase your ROI by embedding them directly into the patron’s workflows. Plus, with the upcoming LibChat integration – patrons can launch a live chat no matter what website they’re on.

Want to Learn More?

The LibGuides/Lean Library integration will be available as an upgrade to existing LibGuides or Lean Library customers or as part of the new service Lean Library Futures.

To find out more visit leanlibrary.com/casestudies/utah or contact your Lean Library or Springshare representative.

LibWizard for Usability Testing – Springshare Learning Lab

In case you missed yesterday’s Springshare Learning Lab on how to use LibWizard for Usability Testing, you are not out of luck! We recorded yesterday’s webinar including the presenter’s slides and the link to the amazing article they wrote. Watch, download, and read all from the Springshare Learning Lab website.

Quick Overview

Special guest speakers, Mikala Narlock and Abby Shelton, discussed a University of Notre Dame project on virtual usability testing using LibWizard. The Hesburgh Libraries and the Snite Museum of Art celebrated Usability Day 2020 by collaborating on a virtual user experience testing activity: participants had the chance to offer feedback on Marble, a collaborative digital collections platform, or CurateND, the institutional repository. Mikala Narlock, Digital Collections Librarian at Hesburgh Libraries, and Abby Shelton, former Outreach Specialist at the Snite Museum, discuss their approach to virtual user testing and how they improved the user experience of both platforms as a result.

Takeaways

  • Feedback was helpful for redesigning the CurateND website, improving navigability, adding geographic metadata for Marble and improving jargon’y metadata.
  • Run through your own testing modules first! It helps to see where the roadblocks are.
  • Don’t let perfect be the enemy of the good.
  • Have a facilitator on deck and send a follow-up email to participants.

Watch Now!

More Learning Labs Coming Up!

Our goal is to host a Springshare Learning Lab every single month! Our next Learning Lab:

  • Creating Your Own Local Co-Op with LibChat
    1:00pm – 2:20pm Wednesday, March 24, 2021
    Did you know you can create your own local Co-Op? Join us for a Learning Lab where will be joined by Caitlin Kenney of the Western New York Library Resources Council (WNYLRC) who will share her experience running two local Co-Ops and Virginia Cole and Leah Dodd, from Cornell University as they share what it’s like being a member library. 

University of Liverpool: Going Global with LibChat

Last week’s Springshare Learning Lab with University of Liverpool’s Gwen Jones was a can’t miss event. But in case you did, we have the recording and presenter notes available!

Quick Overview

Gwen covers how the Univ. of Liverpool switched from being non-contributing (receiving backup chat support only) to contributing (giving and receiving chat support) in the Springshare 24/7 Global Chat community.

Takeaways

Gwen shares how they prepped and trained to get ready for answering chats from patrons from around the world including watching helpful videos on training.springshare.com and practicing with each other. She also shares helpful tips like:

  • Avoiding geographical lingo – ‘Banging’ in England has a totally different meaning in the U.S.
  • Learn how other libraries call things – One library’s Interlibrary Loan is another library’s ‘Get It For Me’.
  • Being the ‘student’ for once – When trying to help a patron from another library, you’re digging around that library’s website, FAQs, and Policy Page… much like a student. This experience helps you to better understand what your own patrons are going through.
  • What makes a good Policy FAQ – Looking at other library’s policy FAQs when you’re trying to answer their patron’s questions helps to make sure your FAQs are helpful, clear, and concise.
  • Helps with Professional Growth (no really!): – Gwen stated that the librarians love answering global chats so much, that if it was taken away the staff might revolt! Answering chats from other libraries around the world is exciting and helps staff hone their skills – which they can then take ‘home’ to their own patrons.
  • …. and so much more!

Watch Now!

More Learning Labs Coming Up!

Our aim is to have a Springshare Learning Lab every single month! Our next Springshare Learning Lab:

Are You Measuring User Satisfaction with Your Virtual Service?

Even in a face-to-face environment, it’s not always easy to gauge user satisfaction. They’re smiling and seem to appear satisfied with the service you provided, but are they really? Nowadays, you’re probably doing more virtual reference service than ever and its even harder to know if they’re satisfied. They’ve submitted their question via email or chat, you responded, and maybe you’re lucky enough to get a “thank you” reply. But, were their needs met? Were they satisfied with the service they received? That’s why it’s so important to perform user satisfaction surveys.

ALA’s Reference and User Services Association (RUSA) outlines the need for patrons to have access to satisfaction tools.

Cost, benefit, and quality assessments of reference services provide meaningful and practical feedback for the improvement of services, staff training, and continuing education.

3.2 Reference Service and Program Effectiveness

If you’ve been using LibAnswers, our virtual reference platform, you may have seen a prime opportunity to integrate patron feedback into the tool – truly making it an all-in-one communication platform. We’ve had this on our wish list, too, and these features are in our most recent update!

Quality of Service Features

Our latest LibAnswers release features our new Quality of Service functionality. A brand-new tool designed to help you collect patron feedback on their overall satisfaction with your virtual reference service.

It All Starts with the Survey

Automated Follow-Up Satisifaction Email/Survey

Create a customizable follow-up user satisfaction survey and email to send to patrons. There’s one customizable “rating” question included in the email. When the patrons click on their rating, a browser window opens to allow them to add any comments/feedback via a free-text field. Users will receive this email about 24hours after their LibAnswers ticket has been closed, and even if they reopen the ticket with a reply – they’ll still only receive the survey once.

Quality of Service Metrics

We’ve created three new reports and a new way to access an existing report in our brand-new Quality of Service Dashboard.

Quality of Service Stats Dashboard

Ticket/Chat Turnarounds

Measuring the quality of your service is not limited to just gathering user feedback. Other metrics include how long it takes you to first reply to a patron’s question. Or how long does it take from the moment their question is asked and the ticket is closed. Or, how many staff interactions an average ticket takes before its closed. If it takes you, on average, 48+ hours to first reply to a patron and 12+ staff interactions to close a ticket, then your patrons are waiting 2+ days to get an initial reply back and there’s a lot of back & forth before their question has been satisfactorily closed. A valuable metric for “the  improvement of services, staff training, and continuing education”. (RUSA, 3.2 Reference Service and Program Effectiveness).

Our new ticket and chat turnaround metrics will give you incredible depth of information that will not only help improve your services but ensure that you’re accurately reporting all your hard work! Sure, you might have received 10 new patron questions yesterday – but on average it took 40 staff interactions to close those 10 tickets. If you’re only counting the 10 questions in your reference stats, you’re drastically undercounting your reference volume.

Metrics Viewable within Individual Ticket

With this update, we also wanted to provide valuable metrics when you’re answering a ticket… right at point-of-need. This is especially helpful if you’ve noticed that you’ve sent 10+ replies to this patron and their time to first reply is 2+ days, so chances are… they might be frustrated. A potentially dissatisfied patron might require a different quality of service – and this information helps you pivot accordingly. Additionally, patron info, which was previously hidden inside a pop-up, is now visible in the top right column. So easily view who asked the question, where, and when.

View metrics while answering a ticket

Ticket/Chat Ratings

LibChat has always had a chat rating feature, since it’s evolution back in the day (LibChat > Chat Statistics). We added another entry point for this data in the Quality of Service Dashboard (Stats > Quality of Service) plus, we’ve jazzed it up! In Ticket Ratings, you can view patron responses to your User Satisfaction Survey. Filter by Source (Email, Question Form Submission, Twitter, Facebook, etc.), date range, just weekends or specific days, by Ticketing queue, and more.

Chat rating and feedback

Learn More!

We’re so excited about the Quality of Service dashboard which will not only help you better survey your patrons and their satisfaction with your virtual reference service… but it will also help to inform and empower your staff with data to make actionable decisions.

We’re working on a SpringU course so you can learn more about LibAnswers’ new Quality of Service metrics. If you’re keen to get it setup now, check out our help documentation which walks you through each step.

The University of Liverpool Goes Global

with their chat, that is.

Let’s start at the beginning. Last summer, the University of Liverpool joined hundreds of other libraries in migrating from OCLC QuestionPoint to the Springshare 24/7 Global Chat Cooperative. If you weren’t aware, Springshare acquired OCLC QuestionPoint in May 2019, which migrated over the QuestionPoint 24/7 Reference Cooperative and all active QuestionPoint subscriptions to Springshare.

Before the migration, the University of Liverpool was a non-contributing member of the Cooperative. Meaning, they received overnight/backup coverage from the Co-Op, but didn’t contribute any hours. All that changed when they migrated to the Springshare 24/7 Co-Op. Like other academic libraries, they joined the Academic Co-Op. Springshare has two others (with more coming!): Public Library Co-Op and the En Español Co-Op.

With the migration came a ton of new exciting features in LibAnswers, including full-text searchable Policy FAQs, live screensharing with Zoom or Microsoft Teams, optional webcam, on-screen annotations, recording capabilities, and more. We added a ton of functionality for librarians to chat with each other and work together – especially in our new remote workplaces – including the ability to screenshare a meeting. We expanded our chat emoji library, added more customizable sounds for new chats, added the ability to automatically create a follow-up ticket from missed chats, and so so so much more.

Choose from over 400 emojis when chatting with patrons

Suffice it to say, all of these features make it so much easier, and dare we say fun, for libraries to contribute to the Global Chat Cooperative. And with the migration, the University of Liverpool changed their status from non-contributing to contributing – giving 15 hours/week to the Global Chat Cooperative. So, not only are their students receiving 24/7/365 chat support from librarians around the world… Liverpool librarians themselves are answering questions from patrons around the world too! Their chat service has truly gone global!

Are they happy with the service?

In a nutshell, yes! Here’s what they said in a recent interview:

Cooperative librarians do a great job of providing answers for our customers and the customer feedback on the queries they’ve dealt with is overwhelmingly positive. We’ve seen some really excellent answers from the global librarians; we couldn’t have done a better job if we’d picked those up ourselves.

— University of Liverpool

Learn more at our live webinar!

If you’d like to learn more about the University of Liverpool going Global with Springshare’s 24/7 Chat Cooperative, join us on February 4 at 11:00am U.S. EST. And hear directly from Gwen Jones, Customer Services Online Manager from the University of Liverpool, discuss their experience offering 24/7 library chat to their students, and what it’s like helping other students around the globe.

REGISTER: THU, FEB 4 @11am U.S. EST

If you can’t attend the live webinar, register to receive the recording! It will be available, along with presenter slides/notes, on Buzz

Springshare Support Closed for Holidays

It’s been said before, but it is worth repeating – 2020 has been a year. Springshare support is not only excited to say goodbye to this really tough year but also to take some (well-deserved) time off. ICYMI, in our recent newsletter – the Springshare Support team answered 35,000 support questions this year… up 19% from 2019. We also taught training sessions to 8,500 attendees, had 20 major product releases, and more. Phew, we’ve been busy! Therefore, our Springshare Support, Training Team, and our Facebook and Twitter accounts will be closed for a few days over the holidays.

Springshare Support Schedule
(Including Training & Social Media)

Closed

Will be monitoring for emergencies. All non-emergency questions will be answered when we reopen.

  • Thursday, Dec 24
  • Friday, Dec 25
  • Friday, Jan 1

Reduced support hours (9am-5pm U.S. EST):

  • Monday, Dec 28 – Thursday, Dec 31

Springshare 24/7/365 Global Reference Will Be Open!

Our Springshare 24/7 global reference service, which backs up your reference chat service with MLIS-degreed librarians, will be open! When we say 365 days a year, we mean it. 🙂

If you’re interested in adding 24/7/365 chat coverage to your reference outreach, contact us at sales@springshare.com.

If You’re Still Working… We Have Suggestions!

If you’re still working over this holiday season, we have some suggestions for you to help make the most of your time!

SpringyU – is all about self-paced learning via short videos. Choose to learn with Blocks or beef up your skills with Courses. If you’ve got 5 minutes or a lot more than that, you can attend SpringyU right from your chair. 

Pickup Manager Blocks on SpringyU

SpringyNews – Find yourself in the midst of a slow period? Peruse our latest newsletter, which just so happens to be our 50th edition!

Springshare Buzz – Been hearing the buzz about Pickup Manager, and want to check it out? Or perhaps you’ve been hearing a lot about the LibAnswers Co-Op but don’t know what it is? Does a 5-minute LibCal Seats overview video sound exactly like what you’re capable of handling today? Check out the Product Highlights page on the Springshare Buzz Site for quick looks and more.

Catch up on Updates – It’s really helpful to keep up with all the new features and fixes for Springshare tools that are now available to you. Plus, we also released a mini-update for LibCal last week!

Opt In – for the gift that keeps on giving. Or follow us on Facebook and Twitter so you can check out the stories we’re sharing all year long.

We want to thank you for continuing to be our awesome’sauce clients in what was most certainly a difficult and turbulent year. We are so grateful for the opportunity you’ve given us and the trust you have in us to help you and, ultimately, your patrons. Thank you for sharing your feedback, suggestions, and wishlists and for your never-ending example of true dedication. We’ll see you in the New Year and goodbye 2020!