Tips for Telling A Story with Data Meet our Customer Experience team members Greg Sigountos and Zinthia Briceño and learn how they’re using data to better understand our users and meet their needs. They’ll discuss tips for collecting data that is meaningful, actionable, and is crucial in helping Springshare deliver…
It’s not easy to create a beautifully designed and mobile-friendly email that engages and excites users. Maybe graphic design isn’t your bag, or you just don’t have the time, what with juggling 52 other responsibilities. But we all know that creating a powerful and captivating email improves engagement. Users are…
A Flexible Solution for Physical and Digital Tickets and Museum Passes MIAMI (November 16, 2022) – Springshare is excited to announce the new LibCal Museum Passes and eTickets functionality, which will be launching next month. This highly anticipated new feature provides a much-needed ticket management solution for libraries offering museum passes…
Can you believe that we are only seven weeks away from 2023?! It seems like this year, the weeks were long, but the days were short. If you read our October blog post celebrating our Support Team during National Customer Service Week, you’ll know that Springy Support has been busy,…
Last month we published a blog post asking folks to take a few minutes to fill out a communication survey – telling us how you want to hear from us, what you like about our current communication, and what you don’t like! Plus, if you filled out the survey, you…
October is a Cybersecurity Awareness month, so we want to use this opportunity to remind everyone that Cybersecurity is a shared responsibility. Below are some of the things we do to help minimize the risk of cyber attacks on Springshare’s infrastructure and software. You’ll also find recommendations that you –…
Can you believe it, it’s October. It feels like just yesterday we were ringing in the new year, hoping that 2022 would start to bring normalcy back into our lives. Fast-forward 10 months, and it seems like we got what we wished for! We’re attending conferences again, albeit masked-up, but we…
We’re proud to announce that we’ve completed a System and Organization Controls (SOC) 2 Type II audit. This rigorous, independent assessment of our internal security controls serves as validation of our dedication and adherence to the highest standards for security, confidentiality, and privacy. This is an important milestone for our small…
If your summer has been like ours – it’s quite literally flown by. Here at Springy HQ, we blinked and it’s suddenly September! We know that if we’ve been busy, then our librarian and educator friends have been twice as busy. Whether you’re swamped with summer or back-to-school projects or taking…
Whether you’ve been doing chat reference for years or only a few days, this is a SpringySession you won’t want to miss! Springshare chat reference librarians Mimi Pappas and Ven Kontou will share their tips, advice, and takeaways learned over decades of experience. SpringySession: Tips for Delivering Excellent Chat Reference…
