Today’s a big day here at Springy HQ! We’re excited to announce our partnership with Lean Library, a browser extension from SAGE Publishing, that delivers library services directly into the patron’s workflow via a customizable plugin. The partnership will begin by integrating LibGuides with the Lean Library browser extension –…
24/7 Librarian Community Network Shines on LibAnswers Platform MIAMI (February 24, 2021) – Today Springshare recognizes the one year anniversary of the relaunch of the 24/7 Global Chat Cooperative service – a worldwide librarian community answering patron questions and chats when their local librarians are unavailable. “Our 24/7 Global Chat…
We miss seeing library friends! Let’s catch up.1) Share your #MyLibLifeReality video w/ us by Feb 26.2) We’ll make a donation to @BlackGirlsCode.3) Highlights will be featured in March #SpringyNews & on social.Learn more https://t.co/qgYWWfrtNb #BlackHistoryMonth pic.twitter.com/HPbplAptU2 — springshare (@springshare) February 16, 2021 It’s still, definitely, winter, and our thoughts…
This week we are excited to launch a new addition to the Springshare newsletter lineup: The Roundup. It’s just like it sounds – a monthly email digest that rounds up recent product updates and announcements, client stories, webinars, and timely Springy resources. It landed in subscribers’ inboxes yesterday. And from…
New Quality of Service Features Round Out Communication Platform MIAMI (January 27, 2021) – Today Springshare announces a new suite of LibAnswers features dedicated to gathering user feedback and harnessing metrics important to virtual reference, library assistance, and support services. Together they provide customers with the ability to reduce dissatisfied…
Even in a face-to-face environment, it’s not always easy to gauge user satisfaction. They’re smiling and seem to appear satisfied with the service you provided, but are they really? Nowadays, you’re probably doing more virtual reference service than ever and its even harder to know if they’re satisfied. They’ve submitted…
