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Hey there, Springy Nation – we’re rolling out a LibAnswers code update! It includes changes to the way we handle timezones, as well as new features and improvements for the SMS functionality – read on for the rundown. Timezone Management We’re thrilled that people around the world (literally!) use LibAnswers. Up to now, we’ve relied on a timezone offset method, where each site defined their local time in relation to…

Hey there, LibChat users – we’ve got several exciting updates to our existing chat widgets to share! Encourage users to add a name to the chat: Instead of auto-filling the “Guest” name in the initial chat form, we’ve added a new checkbox option. Users can still chat anonymously, but we think the switch will encourage users to share their real name. Ask Users a Custom Question:  Prompt your users to answer…

In the words of Dr. Frankenstein, “It’s Aliiive!” – the LibAnswers update, that is. In case you missed our preview post last week, remember: you can check out a full list of the new features available at http://help.springshare.com/laupdate-June2012. We’re super excited to tell you about the new Email features. You can now choose to funnel emails sent to a specific email address – like ask@yourlibrary.edu – straight into your LibAnswers system….

We’ve been working on some awesome new LibAnswers features that are going to be rolled out Wednesday, June 27, 2012. There will be no system downtime during this code update. What’s so fabulously awesome about this update? Answer Page Redesign: The Answer page has been redesigned & more closely mimics the answering workflow. You’ll *love* the new interface. Replies for Public Answers: You asked for it & we heard ya!…