LibAnswers Update: June 27th

We’ve been working on some awesome new LibAnswers features that are going to be rolled out Wednesday, June 27, 2012. There will be no system downtime during this code update.

What’s so fabulously awesome about this update?

  • Answer Page Redesign: The Answer page has been redesigned & more closely mimics the answering workflow. You’ll *love* the new interface.
  • Replies for Public Answers: You asked for it & we heard ya! You can now reply to public answers.
  • Email Templates: You’ve wanted to customize the emails that come from your system – now you can!
  • Reference Email Management: LibAnswers has a fabulous new email management tool! Set up your email address(es) & the system will pull in any emails sent to those addresses. Patrons ask via email, librarians answer via LibAnswers, and patrons can reply via email.
     
    Emails saved & searchable in your system. One place. All questions. *swoon*

    Ensure your patrons receive emails from your LibAnswers system by asking your IT department to whitelist 184.173.105.143. Note: This IP changed with this update.

  • Improved Dashboard Notifications: See how many unanswered questions await you in your queue right from the Dashboard, queues, or “Add a Transaction” pages.

We created a LibAnswers Update guide so you can get some sneak peeks at everything listed above & check out the list of other enhancements!

Also, did you know that LibChat fully integrates with LibAnswers? Check it out: http://springshare.com/libanswers/

Bet you can’t wait for June 27th now… We can’t either. 😀

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