LibAnswers Update: Timezone and SMS Improvements

Hey there, Springy Nation – we’re rolling out a LibAnswers code update! It includes changes to the way we handle timezones, as well as new features and improvements for the SMS functionality – read on for the rundown.

Timezone Management

We’re thrilled that people around the world (literally!) use LibAnswers. Up to now, we’ve relied on a timezone offset method, where each site defined their local time in relation to our server time. We figured this could use some improvement, so we’ve optimized the setting to make use of real timezones, instead of the old offsets – this should make it simpler to keep your LibAnswers time in line with your local time. 🙂

Admins – please check your timezone; head to Admin Stuff > System Settings > Your Local Time

SMS Updates

We’ve updated our SMS functionality and added a couple of requested features:

  • Send Direct SMS Messages to multiple recipients – add multiple numbers separated by semi-colons
  • Auto-Responders and Discontinuous times – if your “available” service hours aren’t one continuous block (ex you’re open after midnight, or you’d like to block out time for lunch), you can now add discontinuous times to your off-hours auto-responder. Head to Admin Stuff > SMS Settings

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