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Measure Patron Loyalty with LibAnswers NPS

Two Webinars This Month!

How loyal are your patrons? LibAnswers Net Promoter Score (NPS) Module can help you gather valuable customer feedback. Use NPS data to gain insights into the needs of both satisfied and dissatisfied users, allowing you to make actionable and targeted improvements.

Join us as we explore the NPS Module with two webinars this month! In the first, you'll learn what NPS is and how to implement it across all your interaction channels. The second webinar will feature a guest speaker from SUNY Empire Online Library sharing her institution's experience with using NPS.

Explore the LibAnswers NPS Module

Thursday, June 20 | 2:00pm - 2:30pm ET

NPS measures patron satisfaction with your library's services, resources, or the institution overall. With the Net Promoter Score Module, you can:

  • Collect feedback from patrons who visit your website, attend library events, chat with staff via LibChat, and more
  • Understand your dissatisfied patrons and make targeted improvements
  • Review positive comments to give your fans more of what they want
  • Track your institution's score over time

Can't attend the live event? Simply register to receive the recording!

Learning Lab: Leveraging NPS for Continuous Improvement

Tuesday, June 25 | 11:00am - 12:30pm ET

Join Sara Hull, Librarian & Coordinator for Collaborative Projects, Reference, and Outreach at SUNY Empire Online Library, for a Learning Lab!

Sara will talk about how her library has used NPS surveys with LibAnswers to improve their reference services and align library offerings with objectives from the university's strategic plan. Sara's presentation will be followed by a demonstration by Springy Cate, who will share how to set up NPS for your LibAnswers site.

Can't attend the live event? Simply register to receive the recording!

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