Code Release: LibAnswers Update Coming Your Way!

LibAnswers release is on it's way to you next week, and will be live in all regions by the end of day on Friday, July 1, 2022.

With summer now in full swing, we've got some cool features on the way to you in this June release:

  • Operators in chat can now delete their messages if needed.

  • Tickets created from chats include a link back to the chat transcript in the ticket source info.

  • LibChat Statistics includes data on number of tickets created from chats.
  • There is now a standalone tab for full FAQ exports that gives the option to Strip HTML from FAQs in the export.

For more details on these and more, head over to the Lounge’s LibAnswers June Release post!

Training resources for LibAnswers: live sessions | recorded sessions | SpringyU self-paced learning

Coming Soon...

Keep an eye on our ALA booth #2639 for a special sneak peek at what's coming this Fall, 2022 for LibChat. Springy Talia will be sharing a first look at our new Chatbot technology!

With our fully customizable Chatbots, you can auto suggest relevant FAQs to patrons before connecting with an operator, recommend they submit a ticket if chat is offline, and easily direct patrons to your other Springshare resources including guides, appointments, spaces, and so much more.

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