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Tie Up Loose Ends Before Year-End with Springy Tools

December 18, 2024 | By Hannah

2024 has been another year for the books! Our Support Team answered more than 23,000 questions, with over 89% of those questions being answered within the first 24 hours! Springshare’s 1,523 FAQs were viewed almost half a million times. Our Training Team held over 150 product training sessions, and we offered three days of SpringyCamp. This was the first year we had a full day of SpringyCamp dedicated to Public Libraries (and we’re thinking it won’t be the last!). The Springshare Lounge was lively with almost 4,000 active users, who posted over 1,400 discussions and 800 feature requests. With all…

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LibGuides, LibAnswers, LibCal, and LibInsight Features Coming Your Way!

November 1, 2024 | By Rebecca Reed
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These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, November 8, 2024. LibCal SMS Reminders are now available for Appointments! Events can now be set as “Multi Day“, where the event runs continuously for up to 45 days and ends at the date/time you specify. We’ve added Event Flyer Templates, so you don’t need…

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Tales From the Co-Op: October Exchanges

October 29, 2024 | By Kelsey
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The newest edition of Tales From the Co-Op is here! If you missed the most recent post in this series, be sure to catch up with the September Exchanges. The LibAnswers 24/7 Chat Cooperative provides your library with continuous, reliable chat coverage through LibChat, staffed by expert librarians with MLS degrees and cooperative members from partner libraries worldwide. Whether your librarians are busy, it’s after hours, or you’re focusing on in-person services,…

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Demystify Your Data with LibInsight

October 25, 2024 | By Hannah
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Here’s your chance to learn how LibInsight, our powerhouse data analysis tool, can centralize and simplify your data collection and reporting. We have two upcoming webinars: one geared toward academic libraries on November 4, and one the following week on November 14 tailored to public libraries. Each webinar addresses how to take advantage of datasets in LibInsight to manage, analyze, and share your data with your team or stakeholders. End-of-year…

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Learning Lab: A Collaborative Approach to LibAnswers Chatbot Integration

October 16, 2024 | By Talia
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If you’re thinking of all the ways, places, and virtual spaces where you can integrate your LibAnswers Chatbot – this upcoming November Learning Lab is for you! UMass Boston’s Lauren Movlai and Eunkyung Lee will discuss how they transformed the user experience at their library by integrating Chatbot inside their Ex Libris Primo discovery layer. Working collaboratively across their two departments of Library Systems and Discovery Services and Reference Outreach…

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SpringyCamp for Public Libraries: A Recap

October 11, 2024 | By Kirsten
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Our first-ever SpringyCamp for Public Libraries was a huge hit! Whether you joined us live or prefer to catch up with the recordings, we’ve got you covered with all the highlights. On October 1, we hosted 13 presenters with topics ranging from innovative ways to use your Springy tools to creative strategies for connecting with patrons. A big shout-out goes to our amazing presenters who dedicated their valuable time, effort,…

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National Customer Service Week: Celebrating the People Who Make It Happen!

October 7, 2024 | By Kirsten

National Customer Service Week is October 7-11, and we’re celebrating the amazing team of Springys who make exceptional customer service happen! Whether you’ve attended a Springshare training session, posted in the Lounge, or reached out to our Support Team, you’ve experienced firsthand how our customer service goes above and beyond. This week we’re shining a spotlight on the dedication and excellence that our team brings to every interaction! Springshare Customer…

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Camp Update: SpringyCamp’s All Libraries Schedule Now Available

October 4, 2024 | By Kelsey
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SpringyCamp for All Libraries is coming up on October 24 at 12pm – 3:30pm US ET and October 29 at 12pm – 3:00pm US ET, and we have two days full of activities! Take a look at our camp schedule for a lineup of amazing presentations by libraries of all types and sizes around the world! What is SpringyCamp? SpringyCamp is our virtual user conference where real-life Springshare users share…

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Spark Interest with Automated Readers’ Advisory Emails

September 30, 2024 | By Hannah
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Looking for an effective way to get books from your collection into the right reader’s hands? You can help patrons receive timely book recommendations from a trusted source with Patron Point Recommends! Keep your patrons informed about the latest release from a favorite author or encourage exploration of different topics that align with their interests. Join us for a Learning Lab: Spark Interest with Automated Readers’ Advisory Emails on October…

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Tales From the Co-Op: September Exchanges

September 24, 2024 | By Hannah
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We’re pleased to present the latest edition of Tales From the Co-Op! If you missed the most recent post in this series, be sure to catch up with the August Exchanges. At Springshare, we understand that no one can hunt down elusive information (with sources!) quite like a librarian. With the spike in distance learning and increased use of digital resources, you may be wondering how to consistently meet patrons…

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LibGuides, LibAnswers, LibCal, and LibStaffer Features Coming Your Way!

September 20, 2024 | By Rebecca Reed
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These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, September 27, 2024. LibCal SMS Reminders are now available for event registrations, and additional reminders are coming soon! We’ve added the ability to override LibAuth authentication at the Space level if enabled for a location. This is helpful for locations where you may, for example,…

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Recent Posts

Tie Up Loose Ends Before Year-End with Springy Tools

December 18, 2024

LibGuides, LibAuth, LibAnswers, LibCal, and LibInsight Features Coming Your Way!

December 13, 2024

Springshare Training: Wrapping Up 2024 and Making Big Plans for 2025

December 10, 2024

Webinars You Might Have Missed

December 3, 2024

Tales From the Co-Op: November Exchanges

November 27, 2024

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