The LibAnswers 2.20 release is on its way, and will be live in all regions by end of the day on Thursday May 24th. We have several great features to share, including GDPR privacy updates and an exciting announcement about upcoming changes to the Chat Operator screen! GDPR & Privacy…
What are you saying? And how? The minute you get out of bed, you have a new day and with it the opportunity to be social, if you choose to be. Though, perhaps, even your choice to keep to yourself all day and not interact with people is still communicating…
LibAnswers Groups Functionality is taking hold. LibAnswers is the complete multi-channel communication solution. It’s brimming with features. There’s a knowledge base FAQ, SMS/Texting, LibChat, a Systems and Services Management tool, Social Media Management, Query Spy, super robust statistics, the Reference Analytics module, Twitter integration, Widgets, a powerful Ticketing System, Public-facing Groups…
The Springy release-a-palooza continues – the LibAnswers 2.18 is on its way and will be released to all regions by the end of the day on Friday, February 2nd. This release contains two big new features – the Patron Contact Card, and better email search indexing! Patron Contact Card The…
In our October 2017 SpringyNews Newsletter, we informed Springy users that recent updates to web and mobile browsers (Chrome, Firefox, Safari, etc.) mark any HTTP webpage that contains form content as insecure. Meaning that any public webpage containing a search box, LibCal booking form, or LibAnswers Question Submission form will…
We have some exciting LibAnswers features to share, including a new chat option to make the patron chat experience seamless, even while browsing between pages! iFrame Chat – Guided Chat Mode Picture this: you’re in the middle of guiding a patron on how to use a particular resource and poof,…
A big part of holiday planning is knowing where to be, and when. You’ve got dinner plans at your friend Tina’s house on the 24th at 6pm and latkes at your cousin Tim’s abode on the last day of Hannukkah. Coordinating all of those invitations and appearances requires a lot…
Nothing says the holidays more than homemade. Whether you’re baking rugelach, hand-crafting thoughtful gifts, or DIY’ing your decorations – you’re sending the message that your guests are special and deserving of homemade. Nothing beats homemade, but it can take a lot of effort, time, and work! If you’re looking to…
While your library might be winding down from the hectic schedule of finals or if you’re experiencing the general slowdown of traffic and questions typical during this time period – here are some quick (and fun!) things you can do, right now. We’ll be releasing our Tis the Season for…
If you’re not already on social media, we hope we’ve made a case in our recent blog post and August SpringyNews newsletter for you to consider hopping on the social media train. But if not, perhaps this recent Pew Research Report on Social Media might change your mind. They found that…
