You read that right, the latest LibAnswers release includes redesigned chat widgets for your patrons, a few awesome operator side updates, and a brand new widget type, to boot! You do not need to make any changes to your existing LibAnswers widgets to take advantage of the redesign. All of…
The hits just keep coming – we have new LibAnswers features to share! These updates are all about providing timely reminders and notifications, plus additional protection from viruses in file attachments and exciting news about what’s coming in LibChat. Read on for more… Custom Email Alerts We’re adding several new customizable…
Exciting news for LibAnswers subscribers, especially for those of you who are concerned about ensuring patron privacy (so, everyone, right?? 😉 ) – in today’s release, we’re rolling out encryption for key patron identifying information as it’s being stored in the LibAnswers database (aka “at rest”). This is one more step in…
We’re continuing the update party throughout January, and this week we’re bringing you the LibAnswers 2.10 release. From drag and drop file uploads to a new bulk edit / delete / apply macro option, there’s lots to love in this update! Let’s get to it… Bulk Updates for Tickets This…
Early this year, we announced greater LibAuth integration with Springshare Tools. One of the components of this integration is the ability to use your own authentication method to login to your v2 Springy tools! Basically, if you’re using LDAP, CAS, Shibboleth, SAML, ADFS, or a self-hosted authentication tool – you…
Exciting news, we have a slate of LibAnswers updates to share! This release is all about LibChat – we’ve introduced several “holy cow, that is awesome!” features, including chats that can follow the patron from page to page, searchable transcripts, and accessibility updates. Let’s get to the good stuff! Follow Me…
Last month, we announced a major new LibAnswers enhancement which enables you to manage your library’s social media activity from with your LibAnswers platform. Please join us for a “LibAnswers +Social” webinar series and learn how you can effectively – and efficiently – use LibAnswers as your full library communication platform….
The LibAnswers 2.8 Update is now live, and with it we’re thrilled to announce our new Social Media Management functionality inside LibAnswers. Nowadays so much communication happens on social media hence it’s essential for libraries to effectively – and efficiently – communicate with users on social media channels, too. LibAnswers now helps libraries effortlessly manage their…
Graduating Librarians, Information Professionals, and School Media Specialists are entering a workplace that requires more and more specialized skills, knowledge, and experience. Things like: Experience at building a LibGuide; Knowledge of administering & maintaining a LibGuides system; Skill in using virtual chat reference tools like LibChat; Know-how with coordinating, managing, and…
