The LibAnswers 2.6.4 update rolled out this morning! This mini-update includes several awesome LibChat improvements and a new widget option to boot. It also includes a number of back-end server updates, which make LibChat even more stable and more powerful than ever before! New Widget Option – Skip Entry Screen LibChat provides you…
The LibAnswers 2.6 Update went live earlier today, and we have several big time-saving collaborative features to share! Answer new SMS Messages in LibChat We’re introducing a big +1 for librarians who staff your real time patron communication channels, aka Chat and SMS – you can now monitor and reply to SMS messages directly from within…
Whether you attended ALA in San Francisco, or not, you can still watch (and rewatch!) guest presenter’s Jessie Riggins (TBLC), Cathay Keough (Delaware Libraries), Aaron Dobbs (Shippensburg University), and Louise Hilton with Andrew Tadman (EBPRL) presenting on their use of Springy Tools! Using LibAnswers for Statewide Ask-A-Librarian Services Jessie Riggins – Tampa Bay Library Consortium…
The summer of updates continues! The LibAnswers 2.5 update is coming on Friday, July 24th at 7:30am EDT. There will be no downtime for the overall LibAnswers system, with the exception of a minute or two of downtime for users currently logged in to LibChat. Here’s what’s on deck: LibAnswers Updates Updated Dashboard…
With more than 30 public, academic, and special libraries participating statewide, Ask a Librarian Delaware has been servicing Delawareans since 2003. In 2014 alone, they answered 3,000 chat questions and an additional 3,000 email questions roughly equating to 500 questions answered per month. On March 1st, 2015 – the Ask…
Hello, hi, and howdy! We’re rolling out a LibAnswers update this Thursday, June 25th at 7:30am EDT. There will be no downtime for the overall LibAnswers system, with the exception of a minute or two of downtime for users currently logged in to LibChat. This update is focused on making several important under-the-hood…
LibAnswers 2.4 is coming this weekend! This update will include improvements both large and small. We’re planning to roll this update out at 8:00am EDT this coming Saturday, May 30th. There will be no downtime for the overall LibAnswers system, with the exception of several minutes of downtime for users currently logged…
LibAnswers 2.3.1 is coming this weekend! This update will include improvements both large and small. We’re planning to roll this update out at 8:00am EDT this coming Saturday, April 18th. There will be no downtime for the overall LibAnswers system, with the exception of several minutes of downtime for users currently…
If you haven’t had a chance to preview the UNF’s LibGuides customizations, run (don’t walk) your typing fingers over to http://libguides.unf.edu. We chatted with Jeremy Hall, UNF’s Virtual Services Librarian, about their LibGuides customizations, CMS functionality, Springy Tools integration, and the answer to Life, the Universe, and Everything. Okay, we’re kidding about that last…
We have a fun bunch of LibAnswers features to share today! This update is all about the ticket answering process in LibAnswers v2 – we wanted to tighten things up and make the ticket answering process and ticket management faster and more intuitive. Ticket Macros Macros are here to speed up…
