LibAnswers Groups Functionality is taking hold. LibAnswers is the complete multi-channel communication solution. It’s brimming with features. There’s a knowledge base FAQ, SMS/Texting, LibChat, a Systems and Services Management tool, Social Media Management, Query Spy, super robust statistics, the Reference Analytics module, Twitter integration, Widgets, a powerful Ticketing System, Public-facing Groups…
The Springy release-a-palooza continues – the LibAnswers 2.18 is on its way and will be released to all regions by the end of the day on Friday, February 2nd. This release contains two big new features – the Patron Contact Card, and better email search indexing! Patron Contact Card The…
In our October 2017 SpringyNews Newsletter, we informed Springy users that recent updates to web and mobile browsers (Chrome, Firefox, Safari, etc.) mark any HTTP webpage that contains form content as insecure. Meaning that any public webpage containing a search box, LibCal booking form, or LibAnswers Question Submission form will…
We have some exciting LibAnswers features to share, including a new chat option to make the patron chat experience seamless, even while browsing between pages! iFrame Chat – Guided Chat Mode Picture this: you’re in the middle of guiding a patron on how to use a particular resource and poof,…
A big part of holiday planning is knowing where to be, and when. You’ve got dinner plans at your friend Tina’s house on the 24th at 6pm and latkes at your cousin Tim’s abode on the last day of Hannukkah. Coordinating all of those invitations and appearances requires a lot…
Nothing says the holidays more than homemade. Whether you’re baking rugelach, hand-crafting thoughtful gifts, or DIY’ing your decorations – you’re sending the message that your guests are special and deserving of homemade. Nothing beats homemade, but it can take a lot of effort, time, and work! If you’re looking to…
While your library might be winding down from the hectic schedule of finals or if you’re experiencing the general slowdown of traffic and questions typical during this time period – here are some quick (and fun!) things you can do, right now. We’ll be releasing our Tis the Season for…
If you’re not already on social media, we hope we’ve made a case in our recent blog post and August SpringyNews newsletter for you to consider hopping on the social media train. But if not, perhaps this recent Pew Research Report on Social Media might change your mind. They found that…
It’s here – the release you’ve all been waiting for: the Springy https-travaganza! 🎉 And yes, it’s “Springy” vs. a specific product, because this affects all of our products. Let’s go through the list of fun new stuff, shall we? LibAnswers & LibCal Now Support SSL Certificates (via LibApps) LibApps…
Whether you’re on Pinterest, Facebook, or Twitter – social media is a powerful tool for relationship building and creating brand loyalty. Increase Brand Recognition Libraries are in a prime position to use social media to engage with customers, develop positive and sustaining relationships, and promote advocacy. Every opportunity you have to share and…
