The LibAnswers release is on its way and will be released to all regions by the end of the day on Thursday August 9th. This release is chock full of chat dashboard stability and UI improvements – read on for the full scoop! New Chat Dashboard Updates We’ve heard your…
Are you engaged? It’s funny to say, but people are always talking about communication. In every relationship dynamic, the secret…is always communication — with your child, with your clients, with pets, with other countries, with your barista. Are you communicating effectively? Even more to the point, how can you communicate…
The new LibChat Operator console will be released to all regions by the end of the day on Friday June 29th, 2018. But, keep in mind that we are not changing the current console to this new version just yet – we’re making the new chat operator console available to…
The LibAnswers 2.20 release is on its way, and will be live in all regions by end of the day on Thursday May 24th. We have several great features to share, including GDPR privacy updates and an exciting announcement about upcoming changes to the Chat Operator screen! GDPR & Privacy…
The Springy release-a-palooza continues – the LibAnswers 2.18 is on its way and will be released to all regions by the end of the day on Friday, February 2nd. This release contains two big new features – the Patron Contact Card, and better email search indexing! Patron Contact Card The…
We have some exciting LibAnswers features to share, including a new chat option to make the patron chat experience seamless, even while browsing between pages! iFrame Chat – Guided Chat Mode Picture this: you’re in the middle of guiding a patron on how to use a particular resource and poof,…
While your library might be winding down from the hectic schedule of finals or if you’re experiencing the general slowdown of traffic and questions typical during this time period – here are some quick (and fun!) things you can do, right now. We’ll be releasing our Tis the Season for…
You read that right, the latest LibAnswers release includes redesigned chat widgets for your patrons, a few awesome operator side updates, and a brand new widget type, to boot! You do not need to make any changes to your existing LibAnswers widgets to take advantage of the redesign. All of…
Exciting news for LibAnswers subscribers, especially for those of you who are concerned about ensuring patron privacy (so, everyone, right?? 😉 ) – in today’s release, we’re rolling out encryption for key patron identifying information as it’s being stored in the LibAnswers database (aka “at rest”). This is one more step in…
