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LibAnswers 2.23 Update Coming Soon!

The LibAnswers 2.23 update is on its way to you this week, and will be released in all regions by the end of the day on Thursday October 11th, 2018. This update is all about refinements to the new chat operator interface. We’ve been listening to your feedback and are…

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LibAnswers Update: Chat Improvements and More Coming Soon!

The LibAnswers release is on its way and will be released to all regions by the end of the day on Thursday August 9th. This release is chock full of chat dashboard stability and UI improvements – read on for the full scoop! New Chat Dashboard Updates We’ve heard your…

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Tips for Promoting Internal Staff Communication, Collaboration, and Community

Are you engaged? It’s funny to say, but people are always talking about communication. In every relationship dynamic, the secret…is always communication — with your child, with your clients, with pets, with other countries, with your barista. Are you communicating effectively? Even more to the point, how can you communicate…

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LibAnswers Update – New Chat Operator Interface is Here!

The new LibChat Operator console will be released to all regions by the end of the day on Friday June 29th, 2018. But, keep in mind that we are not changing the current console to this new version just yet – we’re making the new chat operator console available to…

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LibAnswers 2.20 Coming Soon

The LibAnswers 2.20 release is on its way, and will be live in all regions by end of the day on Thursday May 24th. We have several great features to share, including GDPR privacy updates and an exciting announcement about upcoming changes to the Chat Operator screen! GDPR & Privacy…

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LibAnswers 2.18 Release – Patron Contact Cards and More

The Springy release-a-palooza continues – the LibAnswers 2.18 is on its way and will be released to all regions by the end of the day on Friday, February 2nd.  This release contains two big new features – the Patron Contact Card, and better email search indexing! Patron Contact Card The…

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LibAnswers 2.17 – iFrame Chat is Here!

We have some exciting LibAnswers features to share, including a new chat option to make the patron chat experience seamless, even while browsing between pages! iFrame Chat – Guided Chat Mode Picture this: you’re in the middle of guiding a patron on how to use a particular resource and poof,…

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Tis the Season for (spring)Sharing – Tip #1: Getting Emoji’tional

While your library might be winding down from the hectic schedule of finals or if you’re experiencing the general slowdown of traffic and questions typical during this time period – here are some quick (and fun!) things you can do, right now. We’ll be releasing our Tis the Season for…

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LibAnswers 2.15 Update – Redesigned Chat Widgets!

You read that right, the latest LibAnswers release includes redesigned chat widgets for your patrons, a few awesome operator side updates, and a brand new widget type, to boot! You do not need to make any changes to your existing LibAnswers widgets to take advantage of the redesign. All of…

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“We’re All In, Because It’s Easy”

..says Andrew Adler, director of the Georgetown College Library, when asked why the Library is using the entire platform of Springshare tools. Andrew, like most librarians, wears a lot of hats. From teaching library instruction, manning the reference desk, creating training tutorials for student workers, and being available nine hours a week for…

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