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Learning Lab: Boosting Survey Engagement with SMS

November 19, 2024 | By Kelsey
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Have you ever tried to survey your community to see how to improve your services, only to have a disproportionate amount of responses from one demographic, skewing your results? When Maricopa County Library District (MCLD) encountered this problem, they improved their results by using targeted outreach via SMS to gather survey responses from the demographics they were missing! Save your spot in this upcoming Learning Lab: Boosting Survey Engagement with SMS! On Wednesday, December 11, Samantha Mears of MCLD will show you how to use Patron Point’s Segments and SMS features to gather more balanced, actionable insights from their community….

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Learning Lab: Boosting Survey Engagement with SMS

November 19, 2024 | By Kelsey
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Have you ever tried to survey your community to see how to improve your services, only to have a disproportionate amount of responses from one demographic, skewing your results? When Maricopa County Library District (MCLD) encountered this problem, they improved their results by using targeted outreach via SMS to gather survey responses from the demographics they were missing! Save your spot in this upcoming Learning Lab: Boosting Survey Engagement with…

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SpringySession: From Proposal to Presentation

November 13, 2024 | By Kelsey
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A Step-by-Step Guide to Conference Programs Using Springy Tools We’re a month away from our last SpringySession of 2024, From Proposal to Presentation: A Step-by-Step Guide to Conference Programs Using Springy Tools! With our SpringySession webinar series, we get the chance to share our Springy expertise and provide you with real-world strategies that you can implement in your organization. Springy Kelsey is going to be presenting at LibLearnX in January,…

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Learning Lab: Get Noticed with Notices

November 8, 2024 | By Corinne
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Your patrons are likely already opening emails from your library about pickup requests, due dates, and other courtesy reminders. But are you making the most of these routine emails? Transform them into vibrant, customizable Notices brimming with engagement possibilities! Save your spot in this upcoming Learning Lab: Get Noticed with Notices! On Tuesday, November 19, our Springy Experts will show you how to use Notices, included as part of your…

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A Rundown of SpringyCamp 2024

November 5, 2024 | By Hannah
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That’s a wrap on SpringyCamp 2024! Although we’ve had to take down our tents and put out our campfires, you can still take part in SpringyCamp by watching the recordings from each day. We want to say a hearty ‘thank you’ to all of the amazing presenters and partners who took the time to develop and share their expertise with our wonderful Springy community. Because of their talent and generosity, campers…

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LibGuides, LibAnswers, LibCal, and LibInsight Features Coming Your Way!

November 1, 2024 | By Rebecca Reed
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These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, November 8, 2024. LibCal SMS Reminders are now available for Appointments! Events can now be set as “Multi Day“, where the event runs continuously for up to 45 days and ends at the date/time you specify. We’ve added Event Flyer Templates, so you don’t need…

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Tales From the Co-Op: October Exchanges

October 29, 2024 | By Kelsey
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The newest edition of Tales From the Co-Op is here! If you missed the most recent post in this series, be sure to catch up with the September Exchanges. The LibAnswers 24/7 Chat Cooperative provides your library with continuous, reliable chat coverage through LibChat, staffed by expert librarians with MLS degrees and cooperative members from partner libraries worldwide. Whether your librarians are busy, it’s after hours, or you’re focusing on in-person services,…

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Demystify Your Data with LibInsight

October 25, 2024 | By Hannah
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Here’s your chance to learn how LibInsight, our powerhouse data analysis tool, can centralize and simplify your data collection and reporting. We have two upcoming webinars: one geared toward academic libraries on November 4, and one the following week on November 14 tailored to public libraries. Each webinar addresses how to take advantage of datasets in LibInsight to manage, analyze, and share your data with your team or stakeholders. End-of-year…

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Learning Lab: A Collaborative Approach to LibAnswers Chatbot Integration

October 16, 2024 | By Talia
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If you’re thinking of all the ways, places, and virtual spaces where you can integrate your LibAnswers Chatbot – this upcoming November Learning Lab is for you! UMass Boston’s Lauren Movlai and Eunkyung Lee will discuss how they transformed the user experience at their library by integrating Chatbot inside their Ex Libris Primo discovery layer. Working collaboratively across their two departments of Library Systems and Discovery Services and Reference Outreach…

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SpringyCamp for Public Libraries: A Recap

October 11, 2024 | By Kirsten
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Our first-ever SpringyCamp for Public Libraries was a huge hit! Whether you joined us live or prefer to catch up with the recordings, we’ve got you covered with all the highlights. On October 1, we hosted 13 presenters with topics ranging from innovative ways to use your Springy tools to creative strategies for connecting with patrons. A big shout-out goes to our amazing presenters who dedicated their valuable time, effort,…

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National Customer Service Week: Celebrating the People Who Make It Happen!

October 7, 2024 | By Kirsten

National Customer Service Week is October 7-11, and we’re celebrating the amazing team of Springys who make exceptional customer service happen! Whether you’ve attended a Springshare training session, posted in the Lounge, or reached out to our Support Team, you’ve experienced firsthand how our customer service goes above and beyond. This week we’re shining a spotlight on the dedication and excellence that our team brings to every interaction! Springshare Customer…

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Recent Posts

LibCal: The Most Popular Event, Ticketing, and Kit Management Software for Libraries

November 21, 2024

Learning Lab: Boosting Survey Engagement with SMS

November 19, 2024

SpringySession: From Proposal to Presentation

November 13, 2024

Learning Lab: Get Noticed with Notices

November 8, 2024

A Rundown of SpringyCamp 2024

November 5, 2024

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