From Rallying Support to Managing a Crisis: Explore LibConnect Pro

You're already collecting valuable information about how patrons interact with your library – from program attendance and room bookings to email engagement and eBook checkouts. But that information is only useful if you can turn it into action. LibConnect Pro helps public libraries bring activity from across their systems together, create meaningful patron segments, and deliver more relevant communications to the people who need to hear from you.

That might mean reaching your most engaged patrons when your library needs community support. Or it could look like quickly getting accurate information to the patrons affected by an unexpected incident. This month, we've got some upcoming webinars that show how LibConnect Pro can help you do both.

From User to Advocate Using LibConnect Pro

Turning Everyday Library Activity into Community Mobilization

Your patrons are already telling you who your advocates are – you just need a way to see it. We'll show you how LibConnect Pro can turn everyday patron activity into actionable segments, helping you identify your most engaged patrons and build automated journeys that turn engagement into community action.

📅 Friday, September 11 | 11am ET
📅 Tuesday, September 15 | 1pm ET

Crisis Communication Inside & Outside the Library

How Incident & Issue Tracking and LibConnect Pro Keep Your Staff Informed and Your Community in the Loop

When something goes wrong – a facilities failure, a safety incident, or a book challenge – you're managing two crises at once. In this session, we'll walk through a real incident from first report to public notice, showing how Incident & Issue Tracking can capture and route what happened internally, while LibConnect Pro helps turn that information into a timely, targeted message for the patrons it affects.

📅 Friday, September 18 | 11am ET
📅 Wednesday, September 23 | 1pm ET

Interested in more Springshare webinars? Check out our calendar of upcoming events!