For those in the Northern Hemisphere, summer is a great time to assess and reevaluate your processes because you have time to make changes. One great question to pose to colleagues during this time is, “is our customer service model helping patrons?” If this question is top-of-mind, then be sure…
It’s been a while since we’ve attended an ALA-annual conference. The 2019 ALA-annual was our last one, in fact. Now, three years later (it’s felt both longer and shorter than 3-years, hasn’t it?!) – we’re back! And we’re looking for guest presenters at our booth! Learning From Each Other The…
Spring has officially hit the northern hemisphere, even if the weather isn’t fully cooperating, and Springshare is taking the warm-ish air in stride with a ton of upcoming events! Don’t miss out on these virtual and in-person (gasp! can you believe it?!) events in the coming weeks. Aspen & LibCal…
When your patrons find a search box, they tend to enter really anything into it – even if it’s not the right search tool for their needs. They’re searching for articles in your room reservation system or trying to find museum passes in your discovery layer. When they zero in…
The last conference we attended in-person, before the pandemic hit, was PLA in Nashville in March 2020. It seems fitting that our first face-to-face in-person conference a full two years later is PLA in Portland, Oregon on March 23-25. We’re excited to be back and we’re bringing our Springy finest…
We blinked, and somehow we are already three months into the new year. It’s not feeling so ‘New Year’ anymore! If you’re like us, zoom zoom zooming (both in the literal and webinar sense of things) through the day, and need a few moments to slow down – join us…
A lot of us Springys are librarians and collectively we have many decades of experience in marketing, outreach, programming, customer service, and more! Normally, our training sessions and webinars tend to focus on how to use Springy tools. From basic out-of-the-box sessions to innovative outside-the-box training webinars. But, all that’s changing…
The LibCal mapping add-on module was released a few weeks ago and we know you’ve been dying to get your virtual hands on it. And now’s your chance! We’ve released some fun interactive examples for you to explore and navigate [end of puns]. Plus, if you want an in-depth dive including front and…
In case you missed it, in March we announced an exciting partnership with Lean Library, a browser extension from SAGE Publishing, that delivers library services directly into the patron’s workflow via a customizable plugin. We’ve kicked off this partnership by integrating LibGuides with the browser plugin – allowing you to…
