For those in the Northern Hemisphere, summer is a great time to assess and reevaluate your processes because you have time to make changes. One great question to pose to colleagues during this time is, "is our customer service model helping patrons?" If this question is top-of-mind, then be sure to attend our next SpringySession!
Hear from two Springshare librarians about how to use our model for customer service in your library. Drawing inspiration from real-world examples, Springys Michelle and Jen will share 10 practical takeaways for workflows and scheduling and the Springy values that inform every customer service interaction. Walk away with a downloadable customer service checklist to help you adapt our tips to your institution.
This 1-Hour Webinar Will Cover
- 10 takeaways for delivering white-glove customer service.
- Practical tips for setting up customer service workflows and scheduling.
- Downloadable checklist to adapt our tips for your institution.
- Quick overview of LibAnswers & LibStaffer.
Time listed in US Eastern Time. Convert to your time zone.
Wednesday, June 29
2:00pm - 3:00pm US ET.
Session will be recorded!
We hope to see you there, but if you can't - have no fear - we'll make the recording available online! To make sure you receive an alert when the recording is available, be sure to register for the webinar and choose 'Watch Recording'.