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Catch Us in San Diego! — ALA 2024, Booth #2635

The Springshare team is heading to the American Library Association conference next week and we can’t wait to see everyone there! Attending in person? Stop by Booth #2635 to chat with us and pick up some Springy swag. Plus, you’re going to want to carve out some time in your…

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Measure Patron Loyalty with LibAnswers NPS

Two Webinars This Month! How loyal are your patrons? LibAnswers Net Promoter Score (NPS) Module can help you gather valuable customer feedback. Use NPS data to gain insights into the needs of both satisfied and dissatisfied users, allowing you to make actionable and targeted improvements. Join us as we explore…

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Resources for a Smooth Summer

Summer is here! We’re sharing some hot tips on how to transition all your LibApps to ensure you have a smooth, stress-free summer. Do any of these scenarios apply to you? You recently became an admin for your Springy tools. You’re onboarding new staff over the coming months. You’re about…

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LibGuides, LibAuth, LibAnswers, LibStaffer, and LibInsight Features Coming Your Way!

These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, June 14, 2024. LibAnswers You can now assign priority levels to tickets, to help staff triage and answer with greater efficiency! We’ve introduced automated ticket…

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Public Libraries Implement Patron Point to Support Community Engagement 

MIAMI, FL (May 31, 2024) – Today, Springshare announces that the Manatee County Public Library System and the New Haven Free Public Library have selected the Patron Point engagement and automation platform to showcase library resources and support community engagement.   Manatee County Public Library System in Bradenton, Florida will use…

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Tales From the Co-Op: May Exchanges

The LibAnswers 24/7 Global Chat Cooperative is one of the coolest – and most useful – services we offer. It’s staffed by our own in-house librarians (our 24/7 Co-Op crew consists of experienced MLS-degreed librarians who collectively have hundreds of years of experience working at academic, public, school, and special…

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Present With Springshare at ALA 2024!

Are you heading to the ALA Annual Conference in San Diego this June? Well, we are and we’re looking for guest presenters at the Springshare booth (#2635)! Learning From Each Other The main reason for attending conferences, aside from reconnecting with old friends and making new connections, is to learn…

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Special Guest Speaker Presentation One Week From Today

When technical difficulties prevented us from streaming and recording one of our guest presentations at last month’s PLA conference, we knew we had to devise another way to get this presentation to you. We are positively delighted that our guest speaker, Cathay Keough from Sarasota County Libraries, has graciously agreed…

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LibGuides, LibCal, LibStaffer, and LibInsight Features Coming Your Way!

These releases are on their way to you over the next 2 weeks, and will be live in all regions by the end of the day on Friday, May 24, 2024. LibGuides The all new Blogs are here! We’re excited to bring you a new host of homepage options, blog…

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Libraries Select Patron Point to Support Outreach & Engagement 

MIAMI, FL (May 10, 2024) – Springshare is happy to announce that the A.H. Meadows Library, San Mateo Public Library, and the Westlake Porter Public Library have selected the Patron Point engagement and automation platform to enhance patron communication and support outreach and engagement efforts.   A.H. Meadows Library in Midlothian,…

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