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Tie Up Loose Ends Before Year-End with Springy Tools

December 18, 2024 | By Hannah

2024 has been another year for the books! Our Support Team answered more than 23,000 questions, with over 89% of those questions being answered within the first 24 hours! Springshare’s 1,523 FAQs were viewed almost half a million times. Our Training Team held over 150 product training sessions, and we offered three days of SpringyCamp. This was the first year we had a full day of SpringyCamp dedicated to Public Libraries (and we’re thinking it won’t be the last!). The Springshare Lounge was lively with almost 4,000 active users, who posted over 1,400 discussions and 800 feature requests. With all…

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Highlights from ALA: Fantastic Guest Speakers & More!

July 16, 2024 | By Kirsten
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While we haven’t stopped dreaming about that amazing San Diego weather (beautiful sunny days with a cool ocean breeze?! Yes, please!), we’ve mostly returned to reality after the wonderful whirlwind weekend of ALA 2024. The exhibit hall buzzed with excitement around the latest innovations in library technology, literature, and educational resources – plus there was a ton of really great swag. However, the highlight for us was the incredible guest…

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Springshare and Brodart Partner for Patron Point My Reads

July 11, 2024 | By Kirsten
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Here at Springshare, we’re big fans of the amazing programming, unconventional collections, and community resources libraries offer. Still, there’s something to be said for the original library service: connecting readers with a good book! With our latest partnership, users of the Patron Point platform can draw on robust title information provided by Brodart to automatically generate monthly newsletters that feature reading lists on specific genres and topics. This exciting recommendation service,…

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We’re Hiring a Marketing Specialist!

July 8, 2024 | By Corinne

Have you ever thought about a career at Springshare? Do you know someone who would make a great Springy? We’ve got some exciting news: we’re looking for an awesome new Springy to join our Marketing Team! Our small but mighty marketing crew does a little bit of everything, so whoever becomes the newest member of our team will have the opportunity to use and grow their skills in libraries, marketing,…

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Webinar Recordings You Might’ve Missed

July 3, 2024 | By Corinne
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We’ve made it through the first half of 2024! Here at Springshare, we’re looking ahead to all the new features coming soon to your Springy Tools, but first, we’re taking a moment to catch up on the past few months. The Springy Team has been busy! We hosted two Learning Labs with outstanding guest librarian presenters. We ran not one, not two, but five webinars about our big data tool,…

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Tales From the Co-Op: June Exchanges

June 26, 2024 | By Corinne
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Welcome back to our second installment of Tales From the Co-Op! If you missed our first post in this new series, be sure to check it out here: May Exchanges. What is the LibAnswers 24/7 Global Chat Cooperative? As the name suggests, the Co-Op brings coverage to your library’s online LibChat service – all day, every day, anywhere in the world. It’s staffed by our in-house MLS-degreed librarians along with…

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Catch Us in San Diego! — ALA 2024, Booth #2635

June 18, 2024 | By Kirsten
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The Springshare team is heading to the American Library Association conference next week and we can’t wait to see everyone there! Attending in person? Stop by Booth #2635 to chat with us and pick up some Springy swag. Plus, you’re going to want to carve out some time in your busy conference schedule to catch our flash presentations! In addition to hearing from some Springy experts, we have an amazing…

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Measure Patron Loyalty with LibAnswers NPS

June 14, 2024 | By Kirsten
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Two Webinars This Month! How loyal are your patrons? LibAnswers Net Promoter Score (NPS) Module can help you gather valuable customer feedback. Use NPS data to gain insights into the needs of both satisfied and dissatisfied users, allowing you to make actionable and targeted improvements. Join us as we explore the NPS Module with two webinars this month! In the first, you’ll learn what NPS is and how to implement…

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Resources for a Smooth Summer

June 11, 2024 | By Corinne
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Summer is here! We’re sharing some hot tips on how to transition all your LibApps to ensure you have a smooth, stress-free summer. Do any of these scenarios apply to you? You recently became an admin for your Springy tools. You’re onboarding new staff over the coming months. You’re about to leave or retire and need to hand off duties. A colleague left and you need to reassign their admin…

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LibGuides, LibAuth, LibAnswers, LibStaffer, and LibInsight Features Coming Your Way!

June 7, 2024 | By Juri Kyoya
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These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, June 14, 2024. LibAnswers You can now assign priority levels to tickets, to help staff triage and answer with greater efficiency! We’ve introduced automated ticket tagging based on keyword/phrase or ticket form questions. Workflows for Tickets can be created to assign tickets to priority levels…

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Tales From the Co-Op: May Exchanges

May 28, 2024 | By Kirsten
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The LibAnswers 24/7 Global Chat Cooperative is one of the coolest – and most useful – services we offer. It’s staffed by our own in-house librarians (our 24/7 Co-Op crew consists of experienced MLS-degreed librarians who collectively have hundreds of years of experience working at academic, public, school, and special libraries) along with the cooperative members from tons of contributing libraries from around the world. The Chat Co-Op provides 24/7/365…

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Recent Posts

Tie Up Loose Ends Before Year-End with Springy Tools

December 18, 2024

LibGuides, LibAuth, LibAnswers, LibCal, and LibInsight Features Coming Your Way!

December 13, 2024

Springshare Training: Wrapping Up 2024 and Making Big Plans for 2025

December 10, 2024

Webinars You Might Have Missed

December 3, 2024

Tales From the Co-Op: November Exchanges

November 27, 2024

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