Learning Lab: A Collaborative Approach to LibAnswers Chatbot Integration
If you’re thinking of all the ways, places, and virtual spaces where you can integrate your LibAnswers Chatbot – this upcoming November Learning Lab is for you! UMass Boston’s Lauren Movlai and Eunkyung Lee will discuss how they transformed the user experience at their library by integrating Chatbot inside their Ex Libris Primo discovery layer. Working collaboratively across their two departments of Library Systems and Discovery Services and Reference Outreach and Instruction, they had a goal of enhancing access to information about their library services and resources through Library FAQs hosted in LibAnswers and providing another point of contact to…