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Learning Lab: Boosting Survey Engagement with SMS

November 19, 2024 | By Kelsey
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Have you ever tried to survey your community to see how to improve your services, only to have a disproportionate amount of responses from one demographic, skewing your results? When Maricopa County Library District (MCLD) encountered this problem, they improved their results by using targeted outreach via SMS to gather survey responses from the demographics they were missing! Save your spot in this upcoming Learning Lab: Boosting Survey Engagement with SMS! On Wednesday, December 11, Samantha Mears of MCLD will show you how to use Patron Point’s Segments and SMS features to gather more balanced, actionable insights from their community….

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Tales From the Co-Op: July Exchanges

July 30, 2024 | By Corinne
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We’re excited to bring you the latest installment of Tales From the Co-Op! If you missed our previous post in this new series, be sure to check it out here: June Exchanges. The LibAnswers 24/7 Global Chat Cooperative brings uninterrupted chat coverage to your library’s LibChat service, staffed by our MLS-degreed Springy librarians and cooperative members from contributing libraries. When you participate in the Co-Op, skilled librarians are available to…

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Streamline Your LibGuides: Hiding Breadcrumbs Made Easy

July 24, 2024 | By Kirsten
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If you’re looking to give your LibGuides a unique and personalized touch, CSS is your best friend! With CSS, you can take full control over your guide’s visual presentation, from colors and fonts to spacing and layout. It’s like having a magic wand to make your content look exactly how you want. Want to make your headers pop, your links stand out, or your buttons more clickable? You can do…

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LibGuides, LibAnswers, LibCal, LibStaffer, and LibWizard Features Coming Your Way!

July 19, 2024 | By Rebecca Reed
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These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, July 26, 2024. LibAnswers We’ve introduced Publishing Workflows for FAQs! SMS tickets now support sending/receiving images in the US and CA regions. The Out of Office status can now send an “away” reply to patrons. For more details on these and more, head over to the…

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Highlights from ALA: Fantastic Guest Speakers & More!

July 16, 2024 | By Kirsten
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While we haven’t stopped dreaming about that amazing San Diego weather (beautiful sunny days with a cool ocean breeze?! Yes, please!), we’ve mostly returned to reality after the wonderful whirlwind weekend of ALA 2024. The exhibit hall buzzed with excitement around the latest innovations in library technology, literature, and educational resources – plus there was a ton of really great swag. However, the highlight for us was the incredible guest…

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Springshare and Brodart Partner for Patron Point My Reads

July 11, 2024 | By Kirsten
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Here at Springshare, we’re big fans of the amazing programming, unconventional collections, and community resources libraries offer. Still, there’s something to be said for the original library service: connecting readers with a good book! With our latest partnership, users of the Patron Point platform can draw on robust title information provided by Brodart to automatically generate monthly newsletters that feature reading lists on specific genres and topics. This exciting recommendation service,…

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We’re Hiring a Marketing Specialist!

July 8, 2024 | By Corinne

Have you ever thought about a career at Springshare? Do you know someone who would make a great Springy? We’ve got some exciting news: we’re looking for an awesome new Springy to join our Marketing Team! Our small but mighty marketing crew does a little bit of everything, so whoever becomes the newest member of our team will have the opportunity to use and grow their skills in libraries, marketing,…

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Webinar Recordings You Might’ve Missed

July 3, 2024 | By Corinne
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We’ve made it through the first half of 2024! Here at Springshare, we’re looking ahead to all the new features coming soon to your Springy Tools, but first, we’re taking a moment to catch up on the past few months. The Springy Team has been busy! We hosted two Learning Labs with outstanding guest librarian presenters. We ran not one, not two, but five webinars about our big data tool,…

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Tales From the Co-Op: June Exchanges

June 26, 2024 | By Corinne
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Welcome back to our second installment of Tales From the Co-Op! If you missed our first post in this new series, be sure to check it out here: May Exchanges. What is the LibAnswers 24/7 Global Chat Cooperative? As the name suggests, the Co-Op brings coverage to your library’s online LibChat service – all day, every day, anywhere in the world. It’s staffed by our in-house MLS-degreed librarians along with…

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Catch Us in San Diego! — ALA 2024, Booth #2635

June 18, 2024 | By Kirsten
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The Springshare team is heading to the American Library Association conference next week and we can’t wait to see everyone there! Attending in person? Stop by Booth #2635 to chat with us and pick up some Springy swag. Plus, you’re going to want to carve out some time in your busy conference schedule to catch our flash presentations! In addition to hearing from some Springy experts, we have an amazing…

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Measure Patron Loyalty with LibAnswers NPS

June 14, 2024 | By Kirsten
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Two Webinars This Month! How loyal are your patrons? LibAnswers Net Promoter Score (NPS) Module can help you gather valuable customer feedback. Use NPS data to gain insights into the needs of both satisfied and dissatisfied users, allowing you to make actionable and targeted improvements. Join us as we explore the NPS Module with two webinars this month! In the first, you’ll learn what NPS is and how to implement…

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Recent Posts

Learning Lab: Boosting Survey Engagement with SMS

November 19, 2024

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November 13, 2024

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November 8, 2024

A Rundown of SpringyCamp 2024

November 5, 2024

LibGuides, LibAnswers, LibCal, and LibInsight Features Coming Your Way!

November 1, 2024

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