LibAnswers Update this Thursday

Hello, hi, and howdy! We’re rolling out a LibAnswers update this Thursday, June 25th at 7:30am EDT. There will be no downtime for the overall LibAnswers system, with the exception of a minute or two of downtime for users currently logged in to LibChat.

This update is focused on making several important under-the-hood updates, so you won’t see any major changes in the UI, functionality, etc., but you will see exciting opportunities! 😉

Remember last month when we told you about Consortial Shared Systems? You know, the awesomeness that allows you to hook up with other, related LibAnswers v2 systems so you can share queues and chat departments (and where we rolled out the chat functionality piece of the equation)? Yeaaaah. That one. Cool, right?

Well this update brings in the big guns with shared Queues. Yup, not only can you band together to answer all patron chats, you can do the same with submitted questions! Librarians in separate sites can monitor and answer tickets from the same Queue. It’s breathtaking.

Interested in Shared Systems? Just use the handy Support tab on the admin side of your site and write to our crack support team to get your sharing party started!

And remember…there will be no downtime for the overall LibAnswers v2 system this Thursday, June 25th at 7:30am EDT, but there will be a minute or two of downtime for users logged into chat, so please plan accordingly.

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