The moment you’ve all been waiting for, LibAnswers Chatbot is here! Chatbot can serve as the first point of contact for your chat patrons, guiding them through search options, assisting with finding common FAQs and general library information, and passing them off to live chat operators whenever needed. Depending on the Flows you create, Chatbot can route…
We have lots of exciting updates to share with you in our February release! From our all new Chatbot functionality, to nested subject categories in LibGuides, to better field rule management in LibWizard and accessibility improvements across the board, these releases truly have something for everyone! These releases are on…
Our exciting new Chatbot functionality is coming January 2023, and will be included as a standard part of the LibAnswers Platform! Chatbot serves as the first point of contact for chat patrons, guiding them through options, and passing them on to a particular resource or staff member as needed. Depending…
