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Springing Into Action – Librarian Reserve Corps

What another amazing Learning Lab! Last week, Sara Loree and Victoria Messana, volunteer librarians from the Librarian Reserve Corps, delivered an amazing presentation on how they used Springshare tools to put out a call for volunteers, organize those volunteers by location and speciality, and communicate important information with volunteers, researchers,…

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Creating a Regional Chat Cooperative – Learning Lab

Last week we had the pleasure of sitting down, albeit virtually, with three amazing librarians to talk about virtual chat reference and the importance of having support from a regional, and global, chat cooperative. Caitlin Kenney (Engagement and Education Services Coordinator at the Western New York Library Resources Council) and…

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LibWizard for Usability Testing – Springshare Learning Lab

In case you missed yesterday’s Springshare Learning Lab on how to use LibWizard for Usability Testing, you are not out of luck! We recorded yesterday’s webinar including the presenter’s slides and the link to the amazing article they wrote. Watch, download, and read all from the Springshare Learning Lab website….

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Newcastle University: LibWizard In Lieu Of In-Person Instruction

The dynamics experienced in a live instruction session are truly unique, so much so, that even when you’re teaching a course that you’ve taught for many years, you can still feel nervous or excited. You never know what can happen in a classroom. The interaction between the teacher and the…

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University of Liverpool: Going Global with LibChat

Last week’s Springshare Learning Lab with University of Liverpool’s Gwen Jones was a can’t miss event. But in case you did, we have the recording and presenter notes available! Quick Overview Gwen covers how the Univ. of Liverpool switched from being non-contributing (receiving backup chat support only) to contributing (giving…

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Top 10 Springshare Blog Posts of 2020

The month has flown by and suddenly it’s the last workday of January 2021. 😅 At this point, our teams are waist-deep in strategic goal mapping and list checking, but it doesn’t hurt to take a moment to pause and reflect on the past year… as much as we may…

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The University of Liverpool Goes Global

… with their chat, that is. Let’s start at the beginning. Last summer, the University of Liverpool joined hundreds of other libraries in migrating from OCLC QuestionPoint to the Springshare 24/7 Global Chat Cooperative. If you weren’t aware, Springshare acquired OCLC QuestionPoint in May 2019, which migrated over the QuestionPoint…

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Springshare Learning Lab: Reopening Libraries Safely

Our December Springshare Learning Lab focused on how the Gwinnett Technical College reopened their library safely using LibCal Seats. Over the summer, as campuses were preparing to open fully or modeling a hybrid approach for the Fall semester, library administrators were tasked with opening the library to students, safely. This…

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ICYMI: Our First Springshare Learning Lab!

Just before the U.S. Thanksgiving holiday, we were thrilled to host the first session of our new client story + how-to webinar series: The Springshare Learning Lab! Ken Winter kicked things off with a thoughtful discussion of his longtime remote working experience and its recent challenges. And how LibGuides, LibAnswers,…

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Supporting Staff & Students 24/7 with Local & Academic Chat Co-Ops

You could say this week feels like ‘peak 2020’ and that’s not a good thing. It’s hard to stick to business as usual right now when anxiety is high and the future is uncertain around the globe. But the dates on the calendar keep ticking by, classes are continuing, and…

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