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University of Liverpool: Going Global with LibChat

Last week’s Springshare Learning Lab with University of Liverpool’s Gwen Jones was a can’t miss event. But in case you did, we have the recording and presenter notes available! Quick Overview Gwen covers how the Univ. of Liverpool switched from being non-contributing (receiving backup chat support only) to contributing (giving…

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Top 10 Springshare Blog Posts of 2020

The month has flown by and suddenly it’s the last workday of January 2021. 😅 At this point, our teams are waist-deep in strategic goal mapping and list checking, but it doesn’t hurt to take a moment to pause and reflect on the past year… as much as we may…

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The University of Liverpool Goes Global

… with their chat, that is. Let’s start at the beginning. Last summer, the University of Liverpool joined hundreds of other libraries in migrating from OCLC QuestionPoint to the Springshare 24/7 Global Chat Cooperative. If you weren’t aware, Springshare acquired OCLC QuestionPoint in May 2019, which migrated over the QuestionPoint…

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Springshare Learning Lab: Reopening Libraries Safely

Our December Springshare Learning Lab focused on how the Gwinnett Technical College reopened their library safely using LibCal Seats. Over the summer, as campuses were preparing to open fully or modeling a hybrid approach for the Fall semester, library administrators were tasked with opening the library to students, safely. This…

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ICYMI: Our First Springshare Learning Lab!

Just before the U.S. Thanksgiving holiday, we were thrilled to host the first session of our new client story + how-to webinar series: The Springshare Learning Lab! Ken Winter kicked things off with a thoughtful discussion of his longtime remote working experience and its recent challenges. And how LibGuides, LibAnswers,…

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Supporting Staff & Students 24/7 with Local & Academic Chat Co-Ops

You could say this week feels like ‘peak 2020’ and that’s not a good thing. It’s hard to stick to business as usual right now when anxiety is high and the future is uncertain around the globe. But the dates on the calendar keep ticking by, classes are continuing, and…

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Global Public Chat Cooperative: Helping Your Community 24/7

As librarians, you’re there to help your communities improve their access to information and resources, no matter their life circumstances. But “pandemic life” has stretched on for over seven months now, and while public libraries have adapted quickly, increases in new cases could mean sudden closures or service changes again….

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Always Online! Library Chat + Global Cooperative = True 24/7 Service

It’s clear that online learning is becoming a larger part of the student experience so it’s important for the library to keep pace with this trend. It’s been shown that access to the library increases the likelihood of student success. So when patrons need to chat with a librarian online, you…

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How They Did It: Gwinnett Technical College Welcomes Fall 2020 with LibCal Seats

2020 has been a difficult year, for sure. Most of us are likely ready for it to end so we can flip a page of sorts. However, for the world of Academia, Fall is kind of a new beginning. This fall every student in the country is starting a new…

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How They Did It: Reopening at the University of Hull Library

Recent news and everyday events are showing us over and over again that this week’s plan may no longer be next week’s plan. This makes life… difficult. More than difficult! Especially for those directly in charge of not only keeping themselves and their loved ones healthy and safe but also…

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