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Special Guest Speaker Presentation One Week From Today

May 15, 2024 | By Corinne
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When technical difficulties prevented us from streaming and recording one of our guest presentations at last month’s PLA conference, we knew we had to devise another way to get this presentation to you. We are positively delighted that our guest speaker, Cathay Keough from Sarasota County Libraries, has graciously agreed to return for a special webinar next Wednesday, May 22 at 1pm ET! Expanding Options for Community Access Sarasota County Libraries have introduced a groundbreaking feature: allowing patrons to present their ID via Ask Us/LibChat for immediate issuance of a library card. How? Using LibAnswers’ Microsoft Teams and Zoom integrations…

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Watch ALA 2015 Springy Presentations By Guest Flash Presenters!

July 28, 2015 | By Talia
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Whether you attended ALA in San Francisco, or not, you can still watch (and rewatch!) guest presenter’s Jessie Riggins (TBLC), Cathay Keough (Delaware Libraries), Aaron Dobbs (Shippensburg University), and Louise Hilton with Andrew Tadman (EBPRL) presenting on their use of Springy Tools! Using LibAnswers for Statewide Ask-A-Librarian Services Jessie Riggins – Tampa Bay Library Consortium Jessie Riggins is the Member Services Coordinator for the Tampa Bay Library Consortium. Jessie manages the statewide virtual reference program…

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LibAnswers 2.5 Update Coming Friday

July 22, 2015 | By Sarah

The summer of updates continues! The LibAnswers 2.5 update is coming on Friday, July 24th at 7:30am EDT. There will be no downtime for the overall LibAnswers system, with the exception of a minute or two of downtime for users currently logged in to LibChat. Here’s what’s on deck: LibAnswers Updates Updated Dashboard Views – We’re making a few adjustments to the Dashboard ticket view pages to make them easier to scan for key information…

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New in LibGuides – OAI-PMH Support

July 21, 2015 | By Sarah
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We’re very excited to check off another frequently-requested item off our development to-do list – LibGuides now offers full OAI-PMH support. Need a refresher on OAI-PMH? To borrow from the official project site: The Open Archives Initiative Protocol for Metadata Harvesting is a low-barrier mechanism for repository interoperability. Data Providers are repositories that expose structured metadata via OAI-PMH. Service Providers then make OAI-PMH service requests to harvest that metadata. OAI-PMH is…

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Delaware Libraries Using LibAnswers for Statewide Reference

July 9, 2015 | By Talia
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With more than 30 public, academic, and special libraries participating statewide, Ask a Librarian Delaware has been servicing Delawareans since 2003. In 2014 alone, they answered 3,000 chat questions and an additional 3,000 email questions roughly equating to 500 questions answered per month. On March 1st, 2015 – the Ask A Librarian Delaware service switched to using LibAnswers for their statewide reference expanding their service to include SMS/Text-Message Reference. We had…

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LibAnswers Update this Thursday

June 24, 2015 | By Sarah
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Hello, hi, and howdy! We’re rolling out a LibAnswers update this Thursday, June 25th at 7:30am EDT. There will be no downtime for the overall LibAnswers system, with the exception of a minute or two of downtime for users currently logged in to LibChat. This update is focused on making several important under-the-hood updates, so you won’t see any major changes in the UI, functionality, etc., but you will see exciting opportunities! 😉 Remember last…

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LibGuides Release 2.1.7

June 3, 2015 | By Anna
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New month, new stuff! We’re planning on releasing yet another action-packed LibGuides release this week. Here’s a peek at what’s coming… 🙂 E-Reserves: Additions! Modifications! Fixes! This release has it all. Oh E-Reserves…how do we love thee? Let me count the ways: E-Reserves Form & Administrative Area: Yup, it’s true…E-Reserves now has a super-duper-awesome form you can post for your faculty and their administrative partners so they can easily send…

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LibAnswers 2.4 Update – LibChat Updates and Consortial Shared Systems

May 27, 2015 | By Sarah
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LibAnswers 2.4 is coming this weekend! This update will include improvements both large and small. We’re planning to roll this update out at 8:00am EDT this coming Saturday, May 30th. There will be no downtime for the overall LibAnswers system, with the exception of several minutes of downtime for users currently logged in to LibChat. Read on for more information about this exciting update! LibChat Operator Screen Update We’re in full-on spring…

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LibGuides 2.1.6 Coming Soon!

April 29, 2015 | By Anna
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We’re bringing you some really exciting updates with v2.1.6, including a new LTI tool, enhancements to E-Reserves, custom column widths in tabbed-nav guides, and a bunch of great fixes. We’re aiming to release this update later this week Thursday, April 30th at 12pm Pacific. There will be no downtime. 🙂 LibApps LTI Tool for LibGuides CMS With LibGuides v2, we made it easier to integrate your guides / content anywhere…

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LibCal v2.2 Update Now Live

April 23, 2015 | By Sarah
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We’re super-excited about this LibCal v2 code update. It brings major new functionality to the system as well as several nice-to-haves and bug fixes: 2-Way Sync with Outlook for MyScheduler. With the previous update which covered Google Calendar 2-way sync, we now have full integration with two most widely used enterprise calendar platforms. You can embed MyScheduler widgets on any webpage so that your patrons and faculty can easily schedule…

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Springshare Support Model: We’re Presenting @ Computers in Libraries!

April 20, 2015 | By Talia
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Putting UX Into Customer Service: The Springshare Model When: Tuesday, April 28th from 1:30pm – 2:15pm Where: B203 Abstract: Talia Richards, a Springy Librarian, will be presenting on how you can use Springshare’s model for customer service in your library. Drawing inspiration from real-world examples, Richards shares practical tips, strategies, and implementation techniques that illustrate ways in which libraries can better integrate the user experience into their customer service model….

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