We were going to celebrate the 1000-th question answered via LibAnswers, but before we could say “cheese”, we realized this number already stands at 1547. Wow! Given that the system was released only recently, this speaks volumes about how popular and useful the system is going to be, and how easy…
Since we introduced LibAnswers at the Chicago ALA, pretty much everybody who has seen the system has been blown away (in a good way 😉 ). LibAnswers is the new, web 2.0 approach to online reference. Patrons can ask questions using natural language and the system will automatically suggest answers, the…
The QuerySpy feature is probably the unsung hero of the LibAnswers system. It enables you to see the question/query activity in your system, i.e. what people are typing and searching for, in real time. Seeing the QuerySpy in action reveals its amazing benefit. Many clients tell us the QuerySpy feature itself is worth…
We have retooled our LibAnswers statistics pages which now include a new layout and beautiful, interactive flash-based charts. We also added a few new reports which provide even better insight into how and when your LibAnswers system is being used. Here are all the new features/reports: General System Report (accessible via Admin Console…
Our new LibAnswers system is generating a lot of great buzz, and we believe for a good reason – it is an innovative reference 2.0 tool with a refreshing new twist on the “ask a librarian” service. Many built-in Social Features, Twitter integration, FAQ knowledge-base builder, the Query Analysis, the…
It has been a busy summer for us at Springshare, and we have a lot of exciting news to announce, so lets get to it! Starting things off, the LibGuides Community has been growing at a record pace over the last few months. We added 43 libraries in March, 52…
Happy Spring everyone – our favorite season here at Springshare! As you know, we are constantly striving to improve LibGuides based on the feedback we receive from our community members. In that regard, we are pleased to announce that we have upgraded LibGuides to support secure logins via HTTPS/SSL. From…
