We’re happy to announce a new way for you to get help with your LibAnswers questions – the LibAnswers FAQ! On this new site, you’ll be able to look for commonly asked questions and submit new questions that will be answered promptly by our Community & Training team. Not sure…
Here’s a “too good not to share” story from our friends at Albuquerque/Bernalillo County (ABC) Libraries, who published a LibAnswer that received 11,000+ views in 5 days. An online trivia contest (“Outwit the West” – top prize: $1 million dollars) recently caused an internet sensation, and a patron submitted one of…
If you noticed a lack of code updates for LibAnswers in the past couple of months, that was just the quiet before the storm because we are excited thrilled to announce a major LibAnswers code update which went live last night. There are lots of little fixes in this update…
Over the weekend we successfully completed another major code update (without any system downtime – kudos to our tech team!) and rolled out many new features. Watch for the full details of all new features in our upcoming October newsletter, but here is the summary: LibGuides/CampusGuides: Mobile interface for your…
Our client libraries will really like this new thing we’re doing – namely, we have started creating marketing/advertising/pr materials to help our clients promote the wonderful things they are doing with our products – LibAnswers, LibGuides, and CampusGuides. The first marketing/advertising “how to” we put together is for LibAnswers – http://help.springshare.com/advertisingsms….
July and August are (we’re told) the “Dog Days” of summer – apparently for some, the heat and humidity of the season is supposed to cause stagnation and inactivity. Frankly, we think it’s a bunch of hooey – librarians are as busy as ever, and so are we! So while…
We came back from ALA in D.C. full of ideas for new features for our products. We’ve already coded a bunch of new stuff for LibAnswers (the LibGuides/CampusGuides update is coming soon as well) and here are the new features we just rolled out: Importing of LibGuides accounts into LibAnswers….
We are pleased to announce a first major update of the SMS Module for LibAnswers. Our SMS Module clients now have these 3 exciting new functions available to them: Send an SMS. You can now send direct SMS messages to patrons from LibAnswers (i.e. not just reply to a text…
As some of you have surely noticed by now, we released some pretty significant updates to LibGuides, LibAnswers and CampusGuides over the last weekend. These updates represent several months of work from our talented tech team, along with dozens of suggestions from our LG / LA / CG user communities!…
We rolled out the initial (beta) release of the LibAnswers/Instant Messanger integration, so please check it out. Log on to your main LibAnswers admin page (My Admin) and under System Settings tab select “IM Notifications” option. This is where you can setup the integration (you must have a valid GTalk account to do this, but…
