We have a fun bunch of LibAnswers features to share today! This update is all about the ticket answering process in LibAnswers v2 – we wanted to tighten things up and make the ticket answering process and ticket management faster and more intuitive. Ticket Macros Macros are here to speed up…
We’re excited to announce the LibAnswers v2.2 update – now live for all LibAnswers v2 sites! Systems & Status Management Now Available! The all new Systems & Status Management Tool is now available in the LibAnswers v2 platform! We are very pleased to offer this amazing new module to all LibAnswers Platform clients for…
We’re excited to share our newest LibAnswers and LibChat features, rolling out today! LibAnswers Updates: URL-based Widgets – Initiate any embedded LibAnswers widgets using a simple URL! This makes it easy to trigger any LibAnswers widget using inline text – for example, create an “Email Us” link that, when clicked, pops up your LibAnswers Question Form. To use…
Import New Database Assets We are super excited to announce that it’s now possible to import database assets into your LibGuides 2 A-Z list using an Excel spreadsheet. Just go to Content > Assets > A-Z Databases List > Import Databases and choose Excel XML spreadsheet to get started. You’ll…
Great Customer Service – The Holy Grail Let’s start with a few important questions: 1. How do you provide effective online help/faqs at the point of need, for the Library’s many systems and services – everything from the Website, to the Catalog, to the Discovery/Search system, to the variety of E-Database…
Attention LibAnswers v2 Beta Sites: v1 – v2 migration sign-ups start today! To choose your migration date, sign in to your v2 Beta Site and click the big green button – “Information about Migrating to LibAnswers v2”. Excited? Us too! But remember – the migration date you select will effectively be…
We’re happy to announce that LibAnswers site admins can now request a LibAnswers v2 beta site via your LibAnswers v1 Admin dashboard! Inspired by the same ideas that made LibGuides v2 possible, we’ve redesigned LibAnswers from the ground up – and we’re confident that the new version will set new…
Starting this Saturday Feb 15, if you use Internet Explorer 8 or 9 as your primary browser, you must have Flash enabled in order to access the LibChat Operator screen. This change only affects LibChat Operators. Patrons will still be able to use any browser combination they choose, and will…
A quick note to our community – LibAnswers and LibChat servers will be down for planned upgrades for about 20-30 minutes on Friday February 7th, starting at 10pm EST. We are upgrading these servers to add additional capacity – we have seen a big spike in LibAnswers and LibChat usage…
First, we’d like to extend a big Thank You to everyone who’s shared comments and feedback on the upcoming LibGuides v2 release. We’re thrilled with the early feedback from the Sneak Peek webinars, because if you can believe it, LibGuides v2 is *just the beginning*. We’re committed to updating all…
