Putting UX Into Customer Service: The Springshare Model When: Tuesday, April 28th from 1:30pm – 2:15pm Where: B203 Abstract: Talia Richards, a Springy Librarian, will be presenting on how you can use Springshare’s model for customer service in your library. Drawing inspiration from real-world examples, Richards shares practical tips, strategies,…
Whether you attended ACRL in Portland, or not, you can still watch (and rewatch!) guest presenter’s Emilie Vrbancic and Monica Ruane Rogers speak about their use of Springy Tools. Teaching from LibGuides: Quick Tips for Interactive Learning Emilie Vrbancic – University of Colorado at Colorado Springs About (11min 13sec): Do…
Rarer than glimpse of Bigfoot. Scarcer than a Sasquatch sighting. Less common than a… okay, we might be exaggerating just a tad. Springshare’s heading to Portland, home to the mythical hairy beast, for the ACRL Annual Conference (March 25th – 27th) and we’re performing flash presentations on your favorite Springy Tools:…
We’re super excited – the LibGuides sneak peek webinars start this week! 😀 We’re offering sessions for our customers a couple of times a week over the next few weeks, and yes, for those of you outside of a reasonable time zone for attending, we will be recording them. (The recordings…
The ALA Annual Conference! A time of year to meet up with old friends, learn new things, eat delicious food, and visit your fave library vendor, of course! Well this year, we’ve got several surprises in store for you. <sly grin> We’re unveiling our biggest ever update to LibGuides –…
Have you met our Community & Training team? Cause we’re excited to meet with you! This month, thanks in large part to requests from the Springshare Community, we’re excited to announce the launch of our new training program! Whether you’re just starting out with a brand-new system, or you’re a…
We have scheduled several online demos for Thursday and Friday of this week to introduce people to our exciting LibAnswers system. What is LibAnswers you ask? Well – LibAnswers is a web-based question-and-answer system and FAQ builder for libraries. It enables patrons to search the knowledge base and ask questions…
We emailed this update to all admins today, but for those users who didn’t get the email here’s a recap: The betas of LibAnswers (http://demo.libanswers.com) and CampusGuides (http://demo.campusguides.com) have arrived (and they look great)! We’d love for you to check them out and give us your feedback, suggestions, and comments….
It has been a busy summer for us at Springshare, and we have a lot of exciting news to announce, so lets get to it! Starting things off, the LibGuides Community has been growing at a record pace over the last few months. We added 43 libraries in March, 52…
One more reminder that Springshare will be attending the ACRL conference in Seattle this upcoming weekend. Please visit us at Booth #639 and be sure to bring your questions and suggestions related to LibGuides! More importantly, there are seven (!!) presentations discussing real-world examples of LibGuides and its impact on…
