The end of the year is a busy time for all of us! Whether you're wrapping up the end of the semester or just trying to make it through the season, we want to make prepping your Springshare tools for staff vacations and shifting hours as easy as possible.
Wondering where to start? Our all-star Support Team has put together a handy guide to preparing your LibAnswers, LibCal, and/or LibStaffer for holidays or changing schedules!
Here's what's inside:
- LibAnswers Tips - How to activate automatic email confirmation messages, add a message or alert box to your LibAnswers homepage, set up customized ticket alerts to easily monitor for problems, and more!
- LibCal Prep - Instructions for adding hours exceptions for specific dates, how to use weekly hours templates for special schedules, a refresher for updating your Appointments availability times, and a few other items.
- LibStaffer Essentials - How to add and manage holidays, send emails to staff assigned to a schedule, generate a report of time off, and other helpful tidbits.
Reminder: Springshare Support Schedule
(Including Training & Social Media)
We will be monitoring for emergencies only. All non-emergency questions will be answered when we reopen.
- Friday, December 23
- Monday, December 26
- Monday, January 2, 2023
Reduced support hours (9am-5pm U.S. EST):
Tuesday, Dec 27 – Friday, Dec 30
Springshare 24/7/365 Global Reference Will Be Open!
Our Springshare 24/7 global reference service, which backs up your reference chat service with MLIS-degreed librarians, will be open! When we say 365 days a year, we mean it.
If you're interested in adding 24/7/365 chat coverage to your reference outreach, contact us.
If You're Still Working and Need Help
If you're working over this holiday season and need help or assistance, we have some suggestions!
Check our Support Site
Based on the numbers, we suspect you're already well acquainted with our support site, especially the FAQs sections. Nevertheless, if you have a question during our closure, you may find the answer on our support site! You can search for documentation or training videos by product or topic, check out what other users are discussing in the Lounge, and more!
Self-Paced Learning with SpringyU
SpringyU – is all about self-paced learning via short videos. Learn something bite-sized with Blocks, beef up your skills with Courses, or take on something larger with Projects. If you've got 5 minutes or a few hours, you can attend SpringyU right from your chair.
Here's to a happy and safe holiday season and success in 2023!
-The Springy Team