We’re going to be in the Public Eye — at PLA 2018 in Philly

We can already smell the cheesesteaks! Springshare is getting in on some of that brotherly love, March 20-24, as we head to Philadelphia for PLA 2018. You can expect an awesome lineup of presentations from yours truly and from your very own as we have some super guest speakers in the mix.

We’ve got love for the near…and far, so we’ll do more than send a — wish you were here. We’re Facebook Live recording the guest presentations. To check those out make your way to our Springshare Facebook page at the designated Philly time and enjoy! You can even participate by sending questions via Facebook comments. We’ll do our best to get them to the guest speaker so you can get your answers in a Springshare minute, give or take.

BiblioEvents + Springshare Integration Demo

There’s been a lot of buzz around this cool, new integration: BiblioEvents and LibCal’s Spaces bookings. What?! You heard correctly. Want to know more? Drop by the booth to check out a live demo to see just how it works.

Product Flash Presentations

Guest Presentations

We’re very excited to have 4 presentations from outstanding guest speakers. Make sure you get a seat to learn how they’re utilizing Springshare solutions to engage patrons and see how our library-centric tools work for Public libraries. Remember, we are recording all guest presentations live on our Facebook page.

Wednesday, March 21: View Entire Day’s Schedule

Gianna Gifford

Boston Public Library: Using LibGuides to Engage the Community


With more than 61 published guides and hits totaling in the thousands, Boston Public Library uses LibGuides for a variety of reasons from sharing information with the public, showcasing important events in Boston, to coordinating LibGuides with their instruction program.

Thursday, March 22: View Entire Day’s Schedule

Christina Ryan-Linder

Greenburgh Public Library: Learn From Us!


Greenburgh is using three different Springshare products. Learn from another library that has already gone through the process of creating buy-in with staff and incorporating that transition into daily routine.

Georgina Rivas

Freeport Memorial Library: Importance of LibGuides in Public Libraries


This presentation will focus on the importance of LibGuides in public libraries and will highlight the three most popular guides used by the community.

Friday, March 23: View Entire Day’s Schedule

Richard Kaplan

Carnegie Library of Pittsburgh: Refining Our Data


The Carnegie Library of Pittsburgh uses LibAnalytics to gather a variety of data points beyond just Reference, and then uses the built-in Analyzing Data tool to mine that data and support decision making.

LibStaffer 2.6 Update Coming Soon!

Continuing with our bevy of updates, the LibStaffer 2.6 update will be rolled out to all regions by end of day Thursday, March 15th. This update brings:

  • LibCal/LibStaffer Integration
  • Split Shift Feature
  • Expanded Working Hours
  • App Performance Improvements
  • Additional Quality of Life Improvements

Want to see these new features in action? Join us Thursday, March 22nd at 12:30pm ET for our Brunch & Learn series!

LibCal/LibStaffer Integration

Don’t you love it when the tools you use every day talk to each other seamlessly? Us too, which is why we’re thrilled to introduce the new LibCal/LibStaffer integration. With this release, you can now sync your “busy” times – ie times when you’re scheduled for a shift in LibStaffer, and/or times when you have an appointment booked via MyScheduler – between the two platforms, so scheduling conflicts are prevented from the get-go! Here’s how it works:

In LibStaffer: To bring your busy MyScheduler times from LibCal into LibStaffer, head to Edit My Account > Enable LibCal MyScheduler Sync. Once enabled, any appointments that are booked with you via MyScheduler will be reflected in LibStaffer, so admins will be alerted to the existing appointment as they assign staff to shifts, and the auto-scheduler will not assign you to shifts that occur at that same time.

In Libcal: To bring your scheduled shifts from LibStaffer into MyScheduler, in Libcal, head to MyScheduler > Appointment Scheduler Settings > Enable LibStaffer Shift Sync. Once enabled, your assigned shifts from LibStaffer will automatically block out your availability in MyScheduler, so patrons can’t book time with you when you’re scheduled for a shift. Your assigned shifts will also display as “Busy” in your MyScheduler availability grid on the admin side, similar to “Busy in Outlook” or “Busy in Google Calendar”.

Split Shifts

Huge news for folks who’d like to allow staff members to give up or swap a portion of an assigned shift – we’re adding a new schedule-level setting to “split” an assigned shift into 2 shifts. Now, instead of needing to give up or swap that entire shift, a staff member can split their shift in two, so they can give up or swap just the portion that needs coverage. On the admin side, the shift will then be represented as 2 separate blocks in the schedule, so it’s easy to keep track of who’s working which portion of the shift. To enable this setting for your schedules, head to Admin > Schedule Settings > Modify Schedule > Allow Staff to Split Shifts.

Expanded Working Hours

Working hours are what allow your staff members to input their own availability time into LibStaffer, so ex you’re available to work between 9am-12pm and then again from 1pm-5pm. Previously, we’ve capped working hours at 2 “blocks”, but we’ve heard your feedback that this can be too restrictive. In this release we’re expanding working hours to support up to 5 blocks, to give your staff the flexibility to define the hours that are right for them. To edit your working hours, head to Edit Account > Manage Working Hours.

App Performance Improvements

We’ve been hard at work on LibStaffer’s performance behind the scenes, and in this release we’re implementing a number of improvements designed to ensure LibStaffer is responsive and snappy, even in the largest systems.

Additional Quality of Life Updates

More protections when deleting/clearing shifts – We’ve updated the delete/clear shift modal windows, so it’s more clear exactly what will change once the delete action occurs. Now, when you choose to delete or clear a shift, we’ll display a full list of all of the impacted shifts and shift assignments for you to review before fully committing to the action.

Mobile Optimization for the Dashboard – We’ve also updated the tables in the LibStaffer Dashboard, so users logging in with a mobile device can view their upcoming shift assignments and claim/swap shifts with ease.

LibCal 2.14 Release Coming Soon!

The LibCal 2.14 release is coming to all server regions by end of day Thursday, March 15th, 2018. This release brings possibly the most important/biggest new features in the past 12 months. To wit:

  • System-wide Categories for Event Calendars, including 2-level deep category structure
  • Age/Audience filter when browsing/searching for Events
  • Revamped Calendar & Event Statistics with loads of useful indicators
  • Improved Spaces & Equipment Statistics with updated occupancy ratios, and more
  • Fully accessible version of Spaces bookings page
  • Qualify-of-life improvements throughout the system

Want to see these new features in action? Join us Thursday, March 22nd at 12:30pm ET for our Brunch & Learn series!

System-wide Categories for Calendars & 2-level Deep Structure

Now you can define Categories on the system level and make them apply to every Calendar you define. With these System-wide categories you can also run category statistics for events spanning multiple calendars. Head to Admin > Calendars > Categories to define the list of system-wide categories. On the statistics reports, the system-wide category statistics will collect event stats across all relevant calendars. Tres cool and incredibly useful!

2-level Categories – For example, you can now create a top-level category for “Languages” with sub-categories for “French”, “Spanish”, “Italian”, etc. In the public UI, system-wide categories are seamlessly integrated with your existing categories, so patrons can target exactly the events they’d like to attend, across all calendars in your system. And of course, these new categories can be used to filter data in the new Calendar & Event Statistics mentioned above, so you can view information on total number of events and event registrations by category, in one calendar or across all calendars in your system.

Age/Audience Calendar Filters

In addition to our new 2 level categories, we’re also adding a new system-wide Age/Audience category, to help target your events for a particular age group or audience (like children vs teens vs adults, or faculty vs first-year students vs all students, etc). Age/Audience categories can be applied to events in public calendars across your site, and are also included as part of the stats update, so you can filter statistics on total events and event registrations for a particular Age/Audience category.

Please Note: If you’ve previously customized your calendar and event templates, you’ll need to update your customized template to include the new Age/Audience filters and tags, or they won’t display on the public side of the system. To do this, head to Calendar > Settings > Display Options > Public Calendar Settings and add the following code in the template where you’d like the Audience tag/filter to appear (or just click “Restore Default Template”):

Event Listing/Search Results Template:

{{#audiences.0}} <dt>Audience:</dt> <dd>{{#audiences}} <span class=”label” style=”background-color:{{color}}”> <a href=”{{calendar_url}}&t=d&cal%5B%5D={{calendar_id}}&audience%5B%5D={{id}}”>{{name}}</a> </span>   {{/audiences}} </dd> {{/audiences.0}}

Monthly Calendar Template:

{{#audiences.0}} <dt>Audience</dt> <dd>{{#audiences}}<span class=’label’ style=’background-color:{{color}}’>{{name}}</span> {{/audiences}}</dd> {{/audiences.0}}

Revamped Calendar & Event Statistics

We’ve completely revamped the event and calendar statistics areas and added new reports and additional charts and tables to give you an in-depth view of your event attendance, registrations, and interest levels. There are extensive charts and graphs to display things like number of events per month, by day of the week, and by hour of the day, as well as event registrations per month, by day of the week, and by hour of the day, etc. We’ve also added distribution data for site-wide data points, including things like Category, Audience, and Campus/location distribution, so you can see high level information about all of your events at a glance. We’re also including robust filters as part of these new stats pages, so you can drill down and view the above statistics by date range, or for a specific category, audience, campus, presenter, etc. To check out the all new stats once the update goes live, head to Stats > Calendars & Events.

Improved Equipment & Spaces Statistics

We’ve retooled the statistics for Equipment and Spaces, making them easier to navigate and adding new reports to boot. We’ve expanded reporting for Occupancy statistics (Spaces) and Availability statistics (Equipment), to give the full picture of resource usage vs availability – and even better, these are no longer limited to just the past 2 weeks of data, so you can view Occupancy and Availability statistics for any date range. To check out the new stats, head to Stats > Equipment/Spaces.

Other Improvements/New Features

Updated Equipment/Space Booking Forms – We’re updating the way in which we handle creating an equipment or space booking form. We realized that the previous priority ranking-based method of question ordering caused a fair bit of cognitive overload to determine the order of questions. So we’ve simplified things – we’ve removed the notion of priority ranking and moved toward a more GUI approach, so the order of questions is determined by the order they appear on the edit booking form page. We still support adding questions that should be shown only if a particular item or space is booked (like ex, if someone reserves the proton laser, then include the question “Have you been trained on how to use the proton laser?”), but these will now display in a more defined order, ie we’ll show location level questions first, then questions associated with the category, then questions associated with an item or space.

Accessible Version of Spaces page – For users navigating your site using screen readers, navigating the graphic interface of the availability grid can present a challenge. To help make things easier, we’ve added a new accessible-friendly version of the Spaces availability page, so users can book a space without needing to navigate through each cell in the availability grid to determine what’s available. Users accessing your site with a screenreader will see a link displayed at the top of the page for an Alternate Page for Screenreader Users. This page will present your space availability in a format that’s easier to navigate – instead of the availability grid, the patron will see a series of dropdown filters and then a list view of available times

Updated Hours Management for Equipment/Spaces – We’ve updated the Location level hours page, to make the process of assigning custom hours (aka hours that differ from the overall Location level hours) more streamlined, so all hours within a Location can be managed from one place. To see this in action, head to Admin > Equipment and Spaces > Manage Hours.

Smarter caching for the hours module – Now, if you edit the hours for a library or department, those changes will be reflected in the hours widgets right away, instead of needing to wait for the cache to expire.

Upcoming Events Widgets: Events will now expire/disappear from upcoming events widgets based on the time that the event ends, instead of at the event start time

Preview for Events in Draft Mode, so you can view what an event page will look like prior to fully publishing the event. To view the event preview, head to Calendars > Click the event to bring up the event modal > Select the eye icon.

Brand New Season, Brand New LibGuides Features

We are excited to bring you some big new LibGuides features by the end of this week, just in time for Spring (or Fall, depending on where you are!), including the ability to put your entire site behind your Single Sign-On system with LibAuth authentication, search-and-replace for E-Reserves Items, and a bevy of other fixes.

Read on!


Full SSO for Your Guides with LibAuth

Coming this week is the ability to place more public LibGuides pages behind your SSO with LibAuth, whether it’s a single guide, a restricted group of guides (LibGuides CMS only) or your entiresite. We’ve got you covered whether you are required to hide your entire site from the open web, would like to provide access to a group of guides to your campus, or make a single guide available just to one constituent group.

You can set up a LibAuth connection using any of the supported configurations: SAML/Shibboleth/ADFS, CAS, LDAP, SIP2, your own hosted script, or either the InCommon or UK Federation. Securing a guide, group, or site is done in two steps:

  • Set up and test your LibAuth configuration in LibApps at Admin > LibAuth Authentication
  • Set up the desired restriction in LibGuides at Admin > System Settings > Access Restrictions > LibAuth Authentication Rules

Let’s Encrypt Automation

We’ve written a lot lately about site security, and this post is no exception. Coming this week is automation for the installation of Let’s Encrypt certificates for LibCal and LibAnswers sites. Need a secure site but can’t really shell out for a custom security certificate? We got you! Just change your custom domain’s DNS to point to the correct secure endpoint, and we’ll do the rest.

For more in depth information about Let’s Encrypt, read this blog post.

Filters for Non-Database Assets

We’ve updated the Assets page with new filters so that you can search your growing repository with ease! Search not only by type, but owner, subject, URL, and even for code contained in your Media/Widget content. Want to know how many YouTube widgets you have? No problem! Want to see the vast array of Animal Husbandry resources you have? A cinch! Just go to Content > Assets and search to your heart’s content.


Profile Box: Random Settings!

Are you one of those folks that used the rotating box code to show off a selection of your guide owners in LibGuides v1? Well now you can do that in LibGuides v2! After adding a profile box to your guide, you can set it to display a random profile each time the page is loaded. You’ll see two options: one will display a random profile selected from all profiles in your system, Admins, Regular, Editors, and Contributors; the other will choose only from profiles that own published guides.


E-Reserves Items Search & Replace

We have added E-Reserves items to the Search & Replace tool. If you’ve discovered that a title was recorded incorrectly and you’ve re-used the item in every. single. English. course. for the semester, you can save a slew of clicks by using S&R.

It works like the other S&R tools: you can search for E-Reserve item name, description, URL, and the fields that are particular to the various E-Reserves Item types, like Article Title and DOI. Head over to Tools > Search & Replace to get started.


Smaller Features and Fixes

We are also including a bunch of smaller features and fixes that we’re sure you’ll love!

  • Gallery boxes added as custom boxes to E-Reserves course pages display properly.
  • If you uncheck “use this image in my guide” while uploading a new image to Image Manager, the Upload New Image button persists after upload.
  • The mSite builder “site visited” cookie is now 2 minutes instead of 2 hours.
  • We fixed the ability to add an IP restriction from inside a guide as well as from Group settings.
  • We added missing content types to the Add Content Item dialog on the Content > Assets page.
  • Editor account levels are now able to delete rich text content items on guides they edit.
  • In Tools > Data Exports > XML, the Download icon is not available until the file is ready to be downloaded.
  • Links to guides submitted via publishing workflow are no longer relative.
  • An error in the search sources was fixed, allowing EBSCO Discovery Service contents to be retrieved.
  • We removed the outdated “scheme” attribute from meta tags.
  • We changed the way that guide titles sort, so that whole and decimal numbers are sorted properly.
  • We added the URL to the export for non-database assets.
  • We changed the text for the unsubscribe links in blog post emails to be more accessible.

Springshare’s California Dreamin… and Giveaway’in

The Mamas and the Papas aren’t the only ones dreaming about California, we are too! Springshare’s heading to two, count them two, conferences in the sunny state.

We’re not only exhibiting, but we’re also hosting several workshops.

If you’re attending either of these conferences, be sure to check out Springy Michelle’s presentation/workshop schedule. You’ll learn a ton and have fun…what’s not to love?

And, we’re giving away a free registration to the CARL conference for one lucky Springy user.

SCELC Vendor Day

When: March 8, 2018

Where: Loyola Marymount University

Springy Michelle will present on two awesome Springshare tools, in Room 1222, so don’t miss out!

  1. Getting More Out of LibGuides / LibGuides CMS: 10am – 10:40am in Room 1222
    • Find out about new LibGuides features! Using the A-Z Database List provides a powerful interface for your patrons to browse, sort, search, and share your library’s research databases. Behind the scenes, it also gives you helpful tools to make managing your databases easier than ever before.
  2. LibCal: Equipment, Events, and Spaces. Oh My!: 10:50am – 11:30am in Room 1222
    • Make Reserving Equipment, Spaces and Managing Events Easy. Looking to check out more than books? Our Equipment Module lets you check out anything to your users! From laptops to cameras to cables to cookie sheets. Want to make your rooms easier to access and reserve? Our new Spaces Module lets you check out a space and the equipment to go along with it.

CARL 2018 Conference

When: April 13-15, 2018

Where: Pulman San Francisco Bay Hotel

Free Registration Giveaway! We are giving one lucky Springshare client FREE registration to attend the CARL 2018 conference. Email us at news@springshare.com to be entered in the drawing. All entries must be received by March 8th and we will draw the winning name on Friday March 9th. The small print, the giveaway covers only the cost of conference registration and not housing. You must attend the conference and share the highlights in an upcoming Springy Webcast.

Pre-Conference Workshop: LibGuides Best Practices Boot Camp: 8am – 12pm, April 13 in the Grand Salon. Conference registration required to attend.

It’s time to get your LibGuides site in shape! Get ready to get down and dirty as we take apart LibGuides and see how to build better, more organized, and more visually appealing guides. We will even discuss using LibGuide CMS to power your website. You will need to be a System Admin to access all of the tools we will be covering in the session. A basic understanding of CSS and HTML is recommended.

2018 Is All About… You!

While some companies might have a customer appreciation month, Springshare is all about having a customer appreciation year.

2018 is all about you… our awesome’sauce Springy rockstar users. We want to hear how you’re using Springshare tools, and we want to promote, broadcast, and shout-out your amazing’ness to the entire Springy Universe.

However, we can’t put the proverbial bullhorn to work if we don’t even know how you’re using Springy Tools!

Drop Us a Line And Tell Us What You’re Doing!

To that end, we’ve created a handy-dandy form for you to fill out and let us know how you’re using Springy Tools in your organization.

Submit a Springy Rockstar Proposal

If you’re asking yourself, what kinds of innovative uses of Springy Tools we’re looking for… here are some ideas!

How are you using Springshare v2 Tools to:

  • Communicate library information?
  • Reimagine your Library website?
  • Reach out to users in new & innovative ways?
  • Assess learning?
  • Streamline workflows & processes?
  • Promote interactive & engaging learning experiences?
  • Create a staff intranet or knowledgebase?
  • Save time and money?

How Will You Be Featured?

Well, that depends on you! We have a variety of ways you can be featured from a dedicated client story, to a blog post, to being featured on our website, or hosting a Brunch & Learn, presenting at an upcoming conference (PLA, ALA 2018), or being a SpringyCamp Presenter!

When you fill out the form, just let us know how you want to be featured and we’ll work with you!

Presentation Descriptions

  • Client Story: In-depth interview where we feature your use of Springy Tool(s).
  • PLA Flash Presentation: 15 minute in-person presentation at the PLA Conference. The presentation will be shared via Facebook Live.
  • ALA Flash Presentation: 15 minute in-person presentation at the ALA Conference in New Orleans. The presentation will be shared via Facebook Live.
  • Brunch & Learn: 20 minute virtual presentation (held on the 2nd and 4th Thursday of the month at Noon EST). You will work with a Springy to create a tips sheet for attendees.
  • SpringyCamp: 15-20 minute virtual presentation held during our Summer SpringyCamp (June, July & August).
  • Blog/Website: Be featured on our website either a video, testimonial, interview or how-to.
  • ACRL 2019 Flash Presentation: 15 minute in-person presentation at the ACRL Conference in New Orleans. The presentation will be shared via Facebook Live.

ALA-MW 2018 Guest Presentations Now Available Online

If you were #alamw18leftbehind, you not only missed out on beautiful Denver (it snowed!) but also our rocking line-up of guest speakers.

But have no fear, all guest presentations were recorded! So while we can’t bring beautiful Denver to you, you can view those presentations and presenter materials on our ALA-MW 2018 Guest Presentations Buzz Guide.


Facebook Notifications

While you’re there, you might notice that all videos are hosted on our Facebook Page. And hey, since you’re there anyway…why not LIKE our Facebook page? </shameless-plug> If you want to receive notifications in your Facebook Feed, you’ll also need to adjust your notifications to ON. This way, you won’t miss out on product updates, video presentations, Facebook Live streaming, and more.

These 15-minute guest presentations by real-life Springshare users will get you thinking about the new and interesting ways you can use your Springshare tools.

Guest Presentations

Shhhhh, Librarians are Talking…@ Springy’s Booth at ALA-MW, Denver

Springshare’s heading to the Mile High City, February 9 – 12. And we’ve got a totally packed schedule of guest speakers, product flash presentations, and kewl schwag to giveaway.

And, we’re Facebook Live recording all our guest presentations! So even if you can’t join us in Denver, you can still participate! To watch, navigate to our Springshare Facebook page (and give us a like while you’re there) at the scheduled presentation time, and tune-in! Remember, all presentations are in Colorado local time, so be sure to adjust for your time-zone accordingly.

Submit your questions via Facebook comments, and we’ll make sure the guest speaker answers your questions… live!

BiblioEvents + Springshare Integration Demo

In case you hadn’t heard, we’ve recently announced a unique integration between BiblioEvents and LibCal’s Spaces bookings. Wanna see how it works? Swing by and watch a live demo of the integration.

Product Flash Presentations

Guest Presentations

We have an extraordinary lineup of 11 presentations by 13 guest presenters. Don’t miss out on seeing how they’re using Springshare tools to reduce workflow friction, power their library website, and provide stellar service. Can’t attend? No worries, like we said above – we’re recording all presentations live on our Facebook page.

Friday, Feb 9: View Entire Day’s Schedule

Margaret Dawson

Texas A&M Univ.: Using LibGuides CMS as our Website
6:00pm – 6:15pm
We use LibGuides CMS to power the Texas A&M University – Central Texas Library Website. I will show how and why we did it and also how LibWizard has helped us with our children’s programs.By using LibGuides and the LibWizard, we are able to be in charge of our own site, instead of letting our IT staff run it.

Lauren Martiere

Joseph Richard

Rocky Vista Univ.: Powering our Website with LibGuides

6:30pm – 6:45pm

Over the course of the last five months, the Library completely reimaged our virtual presence through a complete redesign of our Library’s website using LibGuides. We utilized new features, such as image carousels, the A-Z database page, and the system wide Blog to improve the visibility and accessibility of our collection. The Library’s team explored different avenues of ‘designing on a budget’ by integrating third-party applications using Springshare’s embedded design.

Saturday, Feb 10: View Entire Day’s Schedule

Elyssa Gould

Univ. Tennessee Knoxville: LibAnswers for ER Troubleshooting

11:00am – 11:15am

We strategized, tested, tweaked, and implemented a workflow for how we handle “eproblems” as well as what statistics we capture. We chose the LibAnswers tool and are pleased with how this tool has helped us better streamline our work with access issues, especially in tracking troubleshooting and resolution.

Lynn VanLeer

Walden Univ.: Harness LibAnswers’ Query Spy to Meet User Needs

12:00pm – 12:15pm

In 2016 I categorized and analyzed three months of unsubmitted queries (approximately 30K) for Quick Answers. I wanted to know what users were trying to find but could not. This led to insights about what users were typing into the FAQ box, the creation of new FAQs, and helped with the eventual redesign of the Library website.

Elizabeth DiPrince

Jessica Riedmueller

Univ. of Central Arkansas: Using LibGuides CMS as a Staff Knowledgebase

2:00pm – 2:15pm

We use LibGuide CMS to create a knowledgebase for faculty and staff who work the library’s Reference Desk. In our library, our Reference Desk is covered by 16 faculty and staff who work in different departments in the library and have varied schedules. Communicating information to this group to can be challenging, and the reference LibGuide gave us the opportunity to collect information in one easy-to-use location.

Brianna Buljung

Colorado School of Mines: On the Shoulders of Giants

3:00pm – 3:15pm

How do you coordinate a multi-section information literacy lesson while ensuring all students have a quality experience? With LibGuides, of course! In fall 2017, the Library used a LibGuide for the “Scholarship as Conversation” lesson in the Mines’ Freshman Success Seminar course. Roughly 1200 students, 92 peer mentors and 46 instructors rotated through a 50 minute lesson and library tour over the course of 10 days.

Sunday, Feb 11: View Entire Day’s Schedule

Kelly McCusker

Univ. of Colorado Denver: Supporting Research Workshops through LibGuides

11:00am – 11:15am

Over the past year and a half, Auraria Library has developed a series of workshops to teach research skills to faculty and students. While developing these workshops, the Library created a LibGuide for each workshop to support the workshop content as well as provide further information about the workshop topics.

Kira Litvin

NorthCentral University: Gain Insight on Patrons’ Search Habits

2:00pm – 2:15pm

Query Spy can be a helpful insight into your patrons’ questions and searching habits. I will demonstrate how I review Query Spy for search terms and question phrases that patrons use. I then will integrate the terms as Tags into existing FAQs to increase the chance that they will be discovered in new searches or create new FAQs if not in our system.

Joelle Wren

Pikes Peak Library District: LibGuides for Communication

3:00pm – 3:15pm

PPLD uses LibGuides to communicate and improve accessibility to resources and local information for both staff and patrons, including addressing common reference questions and service needs. This product has also been used to save staff time and create internal training manuals. It has served as an excellent way for us to share information in an organized, user friendly format.

Stephen Arougheti

Arizona State University: Ask-a-Librarian Program

3:30pm – 3:45pm

With a university totaling more than 100,000, ASU Library is confronted with the challenge of connecting a global community to high-quality resources and information professionals; allowing each person to recognize their potential and be successful. The ASU Library implemented the Springshare platform LibAnswers to create an institutional knowledge communication channel called Ask-a-Librarian.

Monday, Feb 12: View Entire Day’s Schedule

Mattias Olshausen

Central Washington Univ.: Innovative Uses of LibGuides

10:00am – 10:15am

A summary of innovative ways in which LibGuides is being used by the librarians, staff, and students of Central Washington University’s Brooks Library. These include use of the program to create pages on CWU yearly programming themes related to social justice, the library’s annual fundraising gala event, and a conference that took place in the library during the summer of 2017.

LibAnswers 2.18 Release – Patron Contact Cards and More

The Springy release-a-palooza continues – the LibAnswers 2.18 is on its way and will be released to all regions by the end of the day on Friday, February 2nd.  This release contains two big new features – the Patron Contact Card, and better email search indexing!

Patron Contact Card

The Patron Contact Card builds on the User History feature. Previously, User History connected tickets from the same source in a single channel – e.g. for an SMS question we connected all of the previous tickets from that SMS number. For emails, we connected all tickets from that same email. The Patron Contact Card combines different channels a single patron might use – this includes up to 2 unique email addresses, an SMS number, a Twitter handle, and a Facebook profile. With this, you can connect the communication dots for a unified view of how a single patron is communicating with your library, whether by email, SMS, chat, Twitter or Facebook. You’ll now have the full context of a patron’s conversations with your librarians, on any channel.

Whenever possible, we’ll attempt to automatically match a patron’s contact info from an existing Patron Contact Card. When auto matching isn’t possible, you can manually connect the patron’s different types of contact info via the User History screen.

How it works: SMS, Twitter, Facebook and Email

For tickets that patrons send in via SMS, Twitter, Facebook and Email, you can match these tickets to the Patron Contact Card via the User History link on the ticket answer page. Click on the User History link in the SMS ticket, select the new option to “Associate this contact with a known patron”, search for the patron’s email address, or enter a new address and click Associate. This connects their SMS number with prior questions from that email address, and you can now view the user history from both of these streams!

For Twitter, Facebook, and second Email connections, the procedure works the same way – once the patron shares their relevant contact info, head to the ticket screen, click on the User History link, and choose Associate this contact with a known person. Search for their email address, and if the patron’s email is found from prior conversations, just click Associate to connect the dots!

How it works: LibChat

If you ask for patron’s email in a pre-chat form the given LibChat transcript is automatically connected to  a Patron’s Contact Card happens automatically! If during the course of chat, the patron provides their email in the contact info field, we’ll automatically associate that transcript with the Patron Contact Card, so the full history of chats and email tickets can be viewed in one place.

A Word on Patron Privacy

The Patron Contact Card will be a powerful tool in connecting patron communication across contact streams. We also know how important preserving patron privacy is, so now may be a good time to mention the various patron privacy protections available in your system. We already take steps to ensure that patron identifying data is encrypted in our databases. But for sites that prefer an additional layer of privacy protection, you have the option to sign up for our monthly privacy scrub. You can choose to remove patron identifying information, including patron email address, phone number, IP address, and/or name. You can also choose how many months to keep data before it’s scrubbed from the server. Once this data is scrubbed from the server, scrubbed tickets will no longer display in the User History thread (as they’re no longer associated with the patron’s contact info), but the ticket itself will remain in the system (so it still counts toward aggregate stats, etc.). To sign up for a privacy scrub, contact our awesome support team and let them know how long you’d like to retain the data prior to scrubbing from the system.

Improved Email Search

You may have noticed that, when searching for prior tickets based on a patron’s email address, you have to search for an exact email address to see results. This happens because, for privacy reasons, we encrypt the email field in our database, so search indexing works a bit differently for that field. In this release, we’re introducing a new index just for email domains – now, you can run a search based on a patron’s email domain (ie everyone from mail.myschool.edu, or everyone from gmail.com) to see all users who’ve sent in tickets from that domain.

Some Impending LibGuides Updates to Warm your January!

We’ve been kindling the fires of Midwinter (will we see you there??) up here at Springy HQ by coding up some great winter features you can use to spruce up your LibGuides. Just for funsies, we’re throwing in an update to LibAuth configurations, too. 🙂 These features will be live in all regions within a few days. Check ‘em out:

LibAuth supports uploading authorized values


Click to Enlarge

If you use LibAuth groups, you now have a couple of ways to automate the population of the Allowed Values field for your group attributes. Head over to LibApps > Admin > LibAuth Authentication and click the edit button for your LibAuth configuration. You can either upload a CSV file containing your Allowed Values, or you can specify a URL from which we can fetch the Allowed Values, which we’ll do nightly. What does this feature do for you? You might have a group of rooms in LibCal that are only bookable by current students from a certain college, or by patrons who meet certain requirements. Use this field to let LibAuth know which people are allowed to book.

Additional customizable language keys

All of the below have been added to Admin > Look & Feel > Language Options > Language Customization. Don’t see one of these for your language? Kindly shoot us an email, and we’ll add it for you. Please include a translated phrase in your language that is as close to the English original as is possible. You can customize it further in your system if desired.

Interested in contributing translations for the public side of LibGuides in a language that’s not currently available? We’d love your help!

  • Screenshot of the AZ list

    Click to enlarge

    Key 373 is the phrase “Alt. Names/Keywords” that is used for that field in your A-Z Databases list. When you change this key, the changes will be visible on the public and admin side, for consistency.

  • Key 375 is the label “Popular” that appears next to Database assets that you’ve designated as such.
  • Key 387 is the text of the tooltip that appears when you hover over the website/blog icon in a profile box.
  • Key 376 is the word “for” in Database search results.
  • Key 275 is the word “All” that appears at the beginning of the alphabetical browse listing on your A-Z Databases page.
  • Key 123 is the phrase “Last updated” that appears when you hover over a guide’s last updated date on your system homepage.
  • Key 380 is the button text that appears next to the guide sort options on your system homepage guides list.
  • Keys 362 and 365 pertain to the Courses tab on Subject pages and apply only if you have the E-Reserves module.
  • Keys 100, 376, and 322 pertain to information shown on system search results screens in Bento Box format.
  • E-Reserves item modals now correctly display your customized language when you view an individual e-reserves item.

API response changes (LibGuides CMS only)

We’ve made some small changes to the v1.2 API used for creating and updating database assets. If you’re using these API calls, you’ll now be warned if it contains errors. If your API call is successful, we’ll let you know which fields were updated. For more information, please see the documentation for each API call in LibGuides > Tools > API > v1.2. Here is a sample successful call showing all the fields that were updated. Please note that GET requests for A-Z assets were not changed.

Screenshot of API response

E-Reserves updates!

  • When you have item search turned on, “Documents” becomes the default tab.
  • When you do a search but then click to another section of E-Reserves, your search terms are cleared, and you are presented with the entire list of available items.
  • When an item appears in more than one course, its name is spelled out in search results, rather than the phrase “View Item.”
  • In E-Reserves > Settings, you can specify whether the proxy setting is on when creating new items.
  • When adding a new E-Reserves item, required fields are marked with a red asterisk.

Other small updates

  • Email notifications sent to subscribers of your blogs will contain the blog name in the subject line.
  • We replaced the orange “loading dots” with ones that move at an accessible refresh rate.
  • If your custom SSL certificate is expiring in under 60 days, we will email you. We will email you again 7 days before it expires, if you have not renewed it. Please note that this email is sent to the person who uploaded the certificate files.

Things we fixed

  • Sites with guide titles using CJK characters display correctly when displayed in an LMS via the LTI tool.
  • Regular-level users can edit database assets that they own.
  • You can add a book to a blog post by just pasting its ISBN into the Add Book dialog.
  • When you check “Show entire post” for a blog widget, the “Show Images” checkbox works properly.
  • When you add a Database asset to a guide, the Description Display preference is preserved, unless you choose a different option.
  • When you go to a specific page in our support site and log in, you’re taken to the proper page instead of the support site home page.
  • We optimized the query behind the LTI Instances page; it’s super, super fast!
  • We fixed the “Filter by Owner” menu on the A-Z list so that it includes everyone.
  • The number of profiles listed on the profiles page matches the number of profiles displayed.