LibCal Equipment Booking is Here!

We have super exciting news to share – the Equipment Booking module of LibCal is ready to be unveiled to the world and we’re confident it will revolutionize how libraries manage equipment reservations. From advertising equipment availability, to managing the reservation process, to managing inventory and check in / check out we’ve got your needs covered.

The LibCal Equipment Booking is an optional module to our LibCal platform. It makes reserving and managing equipment streamlined and worry free. Create an attractive, tile-based public catalog to advertise available equipment, so patrons can browse available equipment at a glance. Patrons can reserve multiple items in a single reservation – whether it’s reserving the camera, tripod, and battery pack, or reserving a study room and a projector, a 3-D printer and maker space… Equipment Booking has you covered. When patrons come to collect their equipment, use the Equipment Booking module to check the item out (and back in again!), and use our handy reminder emails to remind people when items are due back. Even keep track of an item’s entire history – everything from the serial number to replacement cost, to detailed service history notes and checkout history.

There are literally too many things to go on about, so we created a short video to show you the highlights of the new Equipment Booking module:

No time for a video? Here are the top level highlights:

  • Visually Focused Public Catalog – LibCal offers an attractive, tile-based layout, making it easy to display items in an easy to digest visual layout.
  • All equipment information, all together – User manuals, terms and conditions, rules around lending, service history notes, replacement costs, lending history – all information about each item is stored together, so it’s all easy to access.
  • Reserve Multiple Items – If patrons need to reserve multiple items in a single reservation, LibCal Equipment Booking handles things with ease. Patrons add multiple items to a “cart”, and complete their reservation with just one booking form. On the back-end, view all items contained in a single reservation at a glance – no more signing up for individual time slots!
  • Check Items Out and In – LibCal offers a simple check in / check out process, so you know at a glance which items are available, and which are out with patrons. In case you’re wondering, our Check Out process even includes the following nice to have features:
    • Customized Check Out / Check In Alert Messages – Remind front desk staff to check items during check out and check in, to make sure that all pieces of a kit should be included.
    • Hot Swap items – A patron shows up to pick up equipment, but the iPad they reserved isn’t there? No problem – just swap the item for another available item, without needing to edit the entire reservation.
    • Integrated Email Notifications – We’ve included reservation confirmation messages, check out email receipts, “item due soon” reminder email, and an overdue reminder email, so patrons have all the info they need for every reservation.
  • Powerful Lending Rules – Ensure fair and equal access to all patrons by limiting both the duration and frequency of reservations.
    • Support for Hourly and/or Daily reservations – Do you have some items that circulate for 3 hours, and others that circulate for 3 days? LibCal Equipment Booking has you covered.
    • Custom Frequency Limiters – Limit the number of times a patron can reserve items of a particular type by day, week, month, or year.
  • Room Booking Integration – Migrate your existing Room Booking Rooms into the new Equipment Booking module, and your patrons will be able to reserve items and spaces in a single reservation. Hello, reserving a meeting room and projector in the same reservation!
  • Availability Governed by the Hours Module – Our new Equipment Booking module relies on the LibCal hours module to determine when items are available for pick up and return, so there’s no more managing availability on a periodic basis. Just set your lending rules, link your Equipment Location to the correct Hours Location, and you’re set to lend!
  • Integrated with Authentication – We offer SAML, CAS, Shibboleth, Active Directory, LDAP, and SIP2 integration, right out of the gate, so only permitted users can borrow items at your library.

And there you have it – a robust, attractive, and easy-to-use Equipment Booking system, built seamlessly within LibCal. It’s the best bang for your equipment buck and we can’t wait for you to start using it. To get started, contact your favorite Springy and request a trial today!

PLUS: Join us for a live 30 minute webinar to explore everything the Equipment Booking module has to offer! Choose the date that works best for you and click to register (all times listed are in Eastern time):

Fri, Sept 16: 11am – 11:30am Mon, Sept 26: 3pm – 3:30pm
Tues, Sept 20: 3:30pm – 4pm Thurs, Sept 29: 11am – 11:30am
Thurs, Sept 22: 10:30am – 11am

Search & A-Z Management Release is Here!

Brand new to LibGuides today are some big new updates that are sure to get your fall or spring semester off to a great start! The best news is that more is yet to come! 😃
First, let’s talk search. As we announced on August 18, we’re rolling out a new and improved search that will present you and your users with links directly to the pages that match your search terms. ICYMI, here’s that list of features for our better more efficient and effective search engine:
  • In-Context Snippets – Search results show snippets of the page where the search term appears. To see snippets, use the Tabbed search page configuration.
  • Search Focus on Page vs. Guide – This helps patrons land on the correct page based on their search term rather than guessing what is the most relevant page within the guide based on the search.
  • Faster Guide Edit Indexing – Guide changes are included in the search index within 5 minutes (we are working on getting this down to 1 minute or less).
  • Search within Guides – Restrict your search to individual guides.
  • Search within LibGuides CMS Groups – Search content within groups, with proper access permissions (e.g. internal groups only for logged-in users, etc.).
  • Separate Search Indexes for Local vs. Community – Regardless of what your community-indexing setting is your local LibGuides search will always work and local content will always be indexed for local searching within your own system.
Next, let’s talk about assets. Your database assets are possibly your library’s most valuable collection, and they are certainly sought-after. With such a prominent place in your services, they deserve an equally-prominent place in your LibGuides system.

 

On the public side of things, we’ve added a Settings tab on the A-Z List page so that you can make big changes in small amounts of time. Add a LibChat widget (LibAnswers required), change the look of the page, add Permitted Uses, and manage your Vendors and Types from one place. We’ve also brought the A-Z List page into web accessibility compliance, adding information for screen readers and making sure that all the page components and contrast levels comply. Accessibility improvements include: icons (and hidden text) indicating when links open in new windows; higher contrast ratios for icons and other text; keyboard-accessible drop-down menus, navigation by letter, and Share icons.

Login fresh to your LibGuides system to see the new pages and functionality for your database assets. Not only does each asset have a full page, but we have added more fields to the database goodness. You can filter your list on any field or attribute assigned to an individual asset. Need to know how many Best Bet databases you have for Agriculture? No problem! Which business databases allow ILL? Easy! How many are New? Trials? Popular? Check, check, and check!

We’ve also added these awesome new fields and features to make your A-Z management A-maZing!
  • Import AND Update your databases – New resources? URL change? Subject Additions? No problem, include the LibGuides asset ID in your spreadsheet to update existing databases.
  • Popular – Create a quick list to direct users to the most highly-used resources.
  • Alternative Name/Keywords – Add access points to resources.
  • Internal Note – Add information useful to the library but hidden from patrons.
  • Hide Databases – Cancelled? Down? Otherwise unavailable? Just hide it!
  • Permitted Uses – Define which resources can be used for ILL, Course Packs, the LMS—whatever you need.
  • Library Review – Write a review for your patrons and contribute it to the LibGuides A-Z Community (CMS-only).

What’s this about an A-Z Community, you ask? That will be the second part of this two-part update! Don’t worry, all additional changes are going to be behind the scenes, so you will not have to alter any templates or CSS. With the A-Z Community features, you’ll be able to analyze your A-Z holdings next to those of the entire LibGuides Community. You’ll see how many institutions have a database marked as a best bet for a subject, are conducting a trial, even what other databases share that subject assignment and other institutions’ similar subject terms. Stay tuned!

Awesome LibGuides A-Z and Search updates still coming – just a week later

Couple of weeks ago we announced super exciting LibGuides updates with a slew of great new functionality, from social sharing and thumbnails, to brand-new A-Z database management functionality and much-improved LibGuides search. The first part of the functionality refresh went out last week (social sharing and guide thumbnails) and just as we were getting ready to release the A-Z and Search changes we ran into a few snags which necessitate that we do more tests and tweaks before the release hits our production servers. So in the interest of minimizing any potential issues or breakages we will spend a few more days testing and release the new A-Z and Search functionality on Tuesday September 6th, in the evening hours (EST).  This extra time will be put to good use…

  1. We have a guide ready for you detailing all the css changes on A-Z page (and we will update this guide in the next 24 hours to also detailed any Search page changes and search pro tips). http://support.springshare.com/libguides/changes  This will give you ample time to plan and execute any template updates right after the update.
  2. Even more accessibility improvements. We are going to use these few extra days of development to go through additional LibGuides pages and scrub them for any accessibility issues (and fix the issues we find). We’re thrilled that you are so excited and supportive of the accessibility improvements we are making in LibGuides (and all of our apps for that matter) and we are fully committed to you in our promise to ensure that all our apps (with LibGuides as the flagship) are fully accessible both from the patron view and soon enough from the admin view as well. Accessibility trumps all and we will gladly lead the charge in ensuring all library web systems are fully accessible.
  3. Instead of splitting up the update into A-Z update and then Search update a day later (as originally planned) we were able to figure out how to do them both at the same time without causing any downtime – yay. So there will only be one code update on September 6th, introducing all the new functionality.

Thanks for your support during this development and testing process, and we look forward to September 6th, EST evening time LibGuides code update – you are going to love the new functionality as much as we loved developing it!

A-Z Changes, A-to-Z

If you have applied a custom A-Z template or custom CSS on your A-Z page, you’re probably wondering what tomorrow’s update means for you. Well, wonder no more! We’ve whipped up this guide for you in our Springy Support Site to facilitate the changes that are coming to templates and to CSS / HTML. Log in with your LibApps account to check out the new template keywords, changes to in-page and stylesheet CSS changes, and changes made to the HTML that make the A-Z page accessible to your users.

We will be extending those web accessibility changes to the rest of the public pages in future releases, starting in September.

Miss the memo on the upcoming new tools? The A-Z updates will be coming in the evening August 30, U.S. Eastern time, and the update to the search back-end is coming the following evening.

LibWizard 1.7.4 Now Live!

The LibWizard 1.7.4 update is live, and we have lots of great new features to share. This update is all about streamlining new content creation, so you can create and share new surveys, quizzes, & assessments at blazing-fast speed. We have a ton of goodies in store, including a site-wide question bank, reusable questions throughout the system, and streamlined controls to help as you’re creating new assessments and tutorials. This update truly makes LibWizard a one stop shop for all of your data collection and assessment needs.

Question Bank

bankDo you find yourself using the same questions in multiple surveys & assessments? Perhaps you have a set of demographic questions you tend to ask everyone – like name, email address, and library affiliation – or perhaps you have more complex questions with correct answers and rules that you tend to reuse in multiple forms, surveys, quizzes, & assessments. Well have we got some great news to share – the question bank is here, and it’s going to make reusing questions a snap!

The question bank is a curated set of questions available for reuse by librarian in a LibWizard site. Admins create this set of questions and add them to a site’s question bank. To start creating questions, Admins can head to Admin > Question Bank, and click “Create Question” to start the party! Questions you add to the bank will then appear for all users in the “Bank” tab. This is a great way to create a master list of reusable questions to be shared by everyone in your system.

Reuse Questions

reusequestionSo, the Admin-curated Question Bank is going to be awesome (if we do say so ourselves 😉 ), but what if you’re a regular level user who just wants to reuse a question you’ve previously added, without getting the higher-ups involved? Not to worry, we’ve got you covered, too. With this update, we’re introducing a super simple “Reuse Question” feature to make reusing any question a snap.

To reuse a question, just click the “Reuse Question” link/button option in the builder. Select the name of the original form/survey/quiz/assessment from the list on the left, then choose the question you’d like to reuse from the resulting list on the right. Good to know: reused questions don’t retain a connection to the original item after reuse, so if the original question changes, the newly-reused question will not change. You can edit reused questions once they’ve been reused, making it a snap to customize reused questions in specific forms/surveys/quizzes/assessments.

Improved Question Grouping

groupThe question grouping function is a super-powerful tool. It makes it easy to refer to multiple questions using a single “group” name, and is a fantastic way to simplify any Rules you use to show/hide/stem questions. We’ve updated the way question groups work, making it super simple to create a group once, then assign as many questions to that group as you’d like using a simple dropdown list. To get started using groups, edit any question, select the Advanced Customization accordion, then add or select a group.

Tutorial/Assessment Updates

  • Improved Navigation in the Slide Builder – We’ve added several improvements to the slide builder screen to help streamline building assessments and tutorials. We’ve added handy Previous and Next links, so you can jump from slide to slide with ease, and we’ve added an “Add Slide” option so you can add a brand new slide without having to return to the workpad. You’ll see new options underneath the Slide Display area.
  • PDF Support – We’ve added support for displaying PDFs in assessments and tutorials. Now, when you create a new slide, you’ll see a new option for “PDF.” This makes showing static PDF documents in slides super easy!

Accessibility Updates & Bug Fixes

We’ve addressed a few known accessibility issues to ensure that LibWizard is fully accessible, right out of the gate. These include:

  • Skip Links – We’ve added standard Skip Navigation links to LibWizard, so folks who need to skip repetitive page navigation have a quick way to jump to the main content of forms, surveys, quizzes & assessments.
  • Iframe Titles – We’ve also added HTML titles to Iframes in assessments and tutorials.
  • PNG Images now responsive – Some of you may have noticed that PNG images added to slides in assessments and tutorials weren’t resizing responsively on smaller devices. Now they will!
  • Removed extra padding around span tags – Previously, when you added custom formatting to text in the rich text editor (like bold or italic text, special font sizes, etc.) the text also ended up with some extra padding on either side. We’ve corrected this, so you shouldn’t see extra padding being added in the future.
  • “Grid” questions are now graded correctly – Previously, there was an issue with grading the “Grid” question type, where the first answer was graded correctly but all subsequent answers were graded incorrectly. We’ve corrected this behavior in this update.

As always, thanks so much for your suggestions and comments on LibWizard. We can’t wait to hear what you think about the new reusability options, so please don’t hesitate to let us know what you think!

Big LibGuides Update Coming Your Way

We’ve been busy bees over at Springy HQ. You probably heard by now about our awesome new LibAnswers Social Media Management, or the LibCal Equipment Booking Module, and the new LibCRM product… Well, we’ve also been working on the biggest and boldest LibGuides update since we announced v2 a few years ago.

Some of these changes may affect your customizations, so all you admins out there, read on…

1. Social Guide Sharing / Guide Thumbnails / Simplified Guide Menu

We’ve made it super-easy for you to share guides on social media. Promoting content is more effective if one can associate imagery with it. Now you can take screenshots of your guides and of LibGuides homepage, and use those thumbnails when promoting a specific guide or your LibGuides system.

LibGuides Publication Screen

 

Next, we simplified the guide menu options and made the menu more compact while also reorganizing the options slightly, by their logical sequence. And, we made it easier for CMS users to assign group ownership to guides.

Before and After Publication Menus

New LibGuides Cog Menu


LibGuides Blog Post Publication2. Social Sharing & Advanced Scheduling of Blog Posts

We improved the LibGuides blogging functionality making it even easier to start using LibGuides blogs to keep your community informed.

Share blog posts on social media with one click.

Write blog posts in advance and schedule them for posting at a predetermined date/time in the future.

 


3. New A-Z Database Management Functionality

Many of you told us you want to make LibGuides *the* place to manage your A-Z databases. Well, now you can, and in the process we also created an amazingly useful A-Z Community feature (CMS-only). Use the A-Z Community to compare database holdings with peer institutions, do subject comparisons and identify subject-coverage gaps, share and reuse database descriptions, browse database reviews from fellow librarians, and more.

For both LibGuides and LibGuides CMS users, we’ve improved the local management of A-Z databases in a serious way.

  • Redesigned View – The Admin view shows you all the relevant info about the database and offers easier editing.
  • Alternative Names/Keywords Field – Improve the search accuracy for A-Z items with alternative names and any relevant keywords (e.g. primary sources).
  • Hide a Database – Hide it on your A-Z page and on guides but keep it in the admin console.
  • Popular Databases Box – Designate “popular databases” and feature them on the A-Z public page in a separate section. And soon, feature popular databases on A-Z widgets.
  • Librarian’s Review Add your own angle/advice for patrons about a given database using the new Librarian Review field.
  • Permitted Uses – Track permitted uses for each database and let everyone know which databases can be used where (e.g. ILL Use, E-Reserves use, LMS use, etc.). Define as many different uses as you need and customize the permission level for each.

LibGuides A-Z Community Statistics


4. A-Z Page Customization & Accessibility

We are making a big accessibility push with LibGuides pages and you helped us identify a few issues on the A-Z page. We addressed all of them – one of the big ones was that the Select dropdowns were not accessible so we replaced them with accessible versions. This may break your customization if you customized this aspect of your LibGuides A-Z page.

We’ve added two new template keywords “{{popular_box}}” and “{{chat_widget_box}}” to enable precise control of where these boxes appear on your A-Z page.

The A-Z page is now easier to customize without you having to work with templates. For detailed customizations you should still utilize templates but this update enables you to do two things with just a flip of a switch on the A-Z setup admin page:

  1. “Flip” the layout of the A-Z page so that the “auxiliary” column (showing popular/new/trial databases) is either on the left side or on the right side.
  2. Easily embed a LibChat or LibAnswers widget directly on A-Z page. If you have system-level customization that already embeds LibChat widgets on every page inside your LibGuides then you don’t have to worry about this.

ADMIN ALERT: If you’ve customized your A-Z template, please take a look at the A-Z page immediately after the code update to see if any tweaks to your template are needed. In most cases, you won’t need to do anything though some div elements did change due to our accessibility improvements (e.g. the dropdowns). We did our best to minimize any template/div changes but accessibility trumps all and we want the new A-Z page to be fully accessible.

The new A-Z functionality is a revolutionary step forward in LibGuides A-Z management. In the next few months we’ll release improved import features and write-API functionality so your techies will be able to programmatically update A-Z items and the changes will automatically be distributed on all widgets and relevant guide pages.


5. New Search Functionality in LibGuides

Let’s put it this way – you were loud and clear in telling us that the current LibGuides search is… shall we say “lacking”. So we went to work and re-architected the search engine from scratch. It’s now better, more efficient and effective.

  • In-Context Snippets – Search results show snippets of the page where the search term appears.
  • Search Focus on Page vs. Guide – This helps patrons land on the correct page based on their search term rather than guessing what is the most relevant page within the guide based on the search.
  • Faster Guide Edit Indexing – Guide changes are included in the search index within 5 minutes (we are working on getting this down to 1 minute or less).
  • Search within Guides – Restrict your search to individual guides.
  • Search within LibGuides CMS Groups – Search content within groups, with proper access permissions (e.g. internal groups only for logged-in users, etc.).
  • Separate Search Indexes for Local vs. Community – Regardless of what your community-indexing setting is your local LibGuides search will always work and local content will always be indexed for local searching within your own system.

In the next few months we’ll unveil document-indexing so any uploaded documents in the “Documents & Files” asset type will be indexed for searching.

LibGuides Search Results Page
Phew, so there you have it – this is possibly the most impactful LibGuides update since we released the v2 system. We are thankful for the amazing feedback and suggestions, so please keep it coming.

We have big plans for LibGuides and we’ll be accelerating the pace of these significant, big, bold updates. We can’t wait to share with you all the amazing things that LibGuides will do in the near term (and beyond)!

The new features detailed above will be released in two steps, in the evening (U.S. Eastern Time):

  1. Guide & Blog Updates: Monday, Aug 22nd.
  2. A-Z Database Updates & Search: Tuesday, Aug 30th.

We’ll do another blog post detailing and documenting every one of these changes, on the day of the code update(s).

LibAnswers +Social: Your Library’s Full Communication Platform

Last month, we announced a major new LibAnswers enhancement which enables you to manage your library’s social media activity from with your LibAnswers platform. Please join us for a “LibAnswers +Social” webinar series and learn how you can effectively – and efficiently – use LibAnswers as your full library communication platform.

LibAnswers is already the most popular all-in-one reference and help desk platform for libraries. It integrates live chat, ticketing functionality, a searchable FAQ knowledge base, robust SMS integration, and a Systems & Services Management Tool. It also comes with Reference Analytics for powerful reference service statistics reporting. Now, with Social Media Management functionality, your LibAnswers is the communication platform for your library.

Integrate Twitter, Facebook, and Pinterest into LibAnswers and effortlessly manage your social media presence… all from one interface.

Watch a 3min Video:


Join us for a 60min two-part tour of LibAnswers +Social:

Brand-New to LibAnswers?

Already Using LibAnswers?

We’ll explore:

  • Searchable FAQs
  • Ticketing System
  • Live chat w/ LibChat
  • Systems & Services Management Tool
  • Robust Statistics
We’ll cover:

  • Dynamic Social Feed
  • Facebook Messenger Integration
  • Twitter Hashtag Tracking
  • Create & Schedule Posts
  • Full Engagement Statistics

Webinar Tour Details

  • All times listed in U.S. Eastern Time
  • Sign-up for just Part One, just Part Two…or both!
  • To attend both, sign-up for each session separately.
  • 10min Break between sessions

Part One: LibAnswers Help Desk Tour

(30min Tour + 10min break)

Part Two: Social Media Mgmt. Tour

(20min Tour)

This tour is not an in-depth training session:

LibAnswers: Social Media Management is Here!

The LibAnswers 2.8 Update is now live, and with it we’re thrilled to announce our new Social Media Management functionality inside LibAnswers.

Nowadays so much communication happens on social media hence it’s essential for libraries to effectively – and efficiently – communicate with users on social media channels, too. LibAnswers now helps libraries effortlessly manage their social media presence and communication with users. Monitor and respond to conversations happening on Twitter, Facebook and Pinterest. Publish new posts, tweets, and pins, or schedule them for future posting. Follow relevant #hashtag conversations and measurably improve engagement with your community.

Best of all, managing your social media communication happens right alongside the existing communication channels in LibAnswers – email queries, question form responses, SMS, and real-time chat via LibChat. This way all patron communication across all channels happens within one easy-to-use platform, making it that much easier to provide best-of-the-best customer service to your users.

We really can’t wait to tell you more about it, so enough with the small talk – let’s get to it…

Social Media Management

socialfeedoverview

Integrate any number of Twitter accounts, Facebook Pages, and Pinterest accounts into your LibAnswers Queues and voila – all your social media activity shows inside LibAnswers social feed. This feed becomes your social command center, and you respond and engage with users from one place – everything from Twitter mentions and Direct Messages to Facebook likes, comments, and posts and Pinterest Pins, too. If an item requires follow-up (e.g. a reference question sent via Twitter), turn it into a LibAnswers ticket with just one click. As you finish reading/replying to items, just “Mark as Read” to dismiss them from the active monitoring stream.

Facebook Messenger Integration

Facebook Messenger Screenshot

Facebook Messenger is one of the most popular social media conversation platforms. Now librarians can respond on FB Messenger directly from the LibChat operator console. Patrons can Facebook Message the library from anywhere…right from your Facebook page or using their mobile FB Messenger App. This makes the LibChat operator console your one-stop shop for all your chat needs, and it makes it incredibly easy for your patrons to reach out to librarians when they need help – as easy as communicating with their friends on the communication platform which they use all.the.time. Being so easily reachable on FB Messenger is a great way for libraries to increase the “mind-share” with patrons.

Facebook Pages Integration

Our new Facebook integration doesn’t end with Messenger – with our new Social Media Management tool, you’ll be able to view and respond to any and all patron interactions that occur on your institution’s Facebook page. View and respond to posts, comments, replies, and likes – LibAnswers collects it all and makes it easy to respond to everything, all from your social feed.

Twitter Integration – Including Hashtag Tracking

We’ve included twitter integration inside LibAnswers for a while now but this release takes it to a whole new level with a major host of updates, including:

  • Send & Receive Direct Messages – In addition to the public @mention integration, you’ll now be able to send and receive private messages with other Twitter users. Manage public and private Twitter conversations all in one place!
  • Hashtag Tracking – Keeping an eye on ALA Annual Conference Hashtag, #alaac16? Or hashtag trends that are happening in your local community like #MIT? Or even hashtags on the national or global scale like #BRexit? Track up to 5 hashtags per LibAnswers queue, and all tweets with those hashtags will automatically display in your Social Feed.
  • Improved Fetch Rates – We’re speeding up communication rates with Twitter to bring you fresh information even faster!
  • Twitter Engagement Statistics – See below on the new statistics features but suffice it to say that you will be blown away with the depth of the statistics reports offered.

Pinterest Integration

We’ve noticed libraries using Pinterest in a myriad of ways – everything from showcasing new acquisitions to highlighting unique archival collections. Libraries have a wealth of visual content, and Pinterest is the perfect medium to share that content with your community!

With our new Pinterest integration, it’s a breeze to create pins for any type of content the library wants to highlight, and schedule them to post to Pinterest at a later date. This makes it easy to create a schedule of content that posts at the ideal time to reach your patrons. How do you determine what that schedule should be? Easy – just head to your Pinterest Stats panel for an in-depth look at monthly, daily, and hourly breakdowns of likes, comments, and repins of the pins you’ve created. Plus, view your most popular pins at a glance – this helps you tailor your social media strategy so you can keep generating content that users love the most!

Schedule Social Posts

Effective and successful social media strategy requires the ability for advance scheduling of posts on any social media channels. LibAnswers has you covered – compose Twitter, Facebook, and Pinterest posts right from inside your LibAnswers system. Embed live links, send Twitter Direct Messages, and post right to your Pinterest Boards. Scheduling posts ahead of time ensures that your social media channels are always buzzing with activity – even when you’re too busy to create them at that moment.

Stats, Glorious Stats

impressions

We’re harnessing the full power of the Twitter, Facebook, and Pinterest APIs to bring you turbo-charged statistics on your library’s social media presence. With these new statistics your library can demonstrably measure and report on user engagement. You’ll know at a glance which of your posts generated the most likes, comments, and shares. Plus, it’s easy to get an overview of your full social media presence – everything from your number of followers to a breakdown of impressions is included!

Ready? Let’s Go!

We hope you’re as excited about the new Social Media Management tool as we are! To get started, have your LibApps Administrator authorize each app (Twitter, Facebook, and Pinterest) by heading to the LibApps dashboard and selecting Admin > Social Channel Integration.

If you need help identifying your LibApps Administrator: Click the blue dropdown menu from the orange command bar and select “LibApps”. Your LibApps administrator(s) is displayed at the top of the list of sites in the center of the screen.

Additional Updates

We also rolled out several smaller updates as part of this release. These include:

  • LibChat Expanded “Information” – We’ve heard your requests to make the “Information” about new chats more obvious – this includes things like the URL of the page where the patron started the chat, their browser version info, and their responses to any initial questions. With this update, this information comes front and center – just click the “i” icon at the top of the chat pane and boom, all the info you need is at your fingertips.
  • Searchable Internal Notes – Several of you asked if the internal notes field could be indexed & made searchable (but only on the librarian side of course!), so we did just that. You can now search for keywords and content in internal notes – just use the “full text” search from the ticket knowledgebase.
  • Friendly URLs are case-insensitive – We’ve updated the behavior of friendly URLs, so they now treat capital and lowercase letters the same. This was causing isolated issues where a friendly URL had been assigned more than once (once with uppercase and once with lowercase letters), and now those issues are no more.

LibGuides Webinars: Courseware Integration & Amazing A-Z Updates

Blog Post Updated: Monday, July 18th
New Tour Date Added

(30min) Two-Part Tour:

computer screenshot1. Courseware Integration with LibApps LTI

(Included with LibGuides CMS)

Embed your library content and services into courseware and watch the usage increase exponentially. What’s the LibApps LTI? Watch this 5min Refresher Video!

  • Seamlessly integrate tailored subject-specific resources inside courseware, scalable across hundreds (or thousands) of courses.
  • Create a ‘Library Page’ displaying point-of-need help, subject specialists, room bookings, and more!
  • Gather full usage statistics.

2. Upcoming A-Z Updates with Community Features

We made it easier to manage A-Z assets, added new features (internal notes, database reviews, hide databases, create popular lists, etc.), and fixed accessibility issues!

We also created something that is going to blow.you.away. A-Z Databases Community!
(Included with LibGuides CMS)

  • Run peer comparisons on database holdings to identify gaps in subject coverage.
  • See which databases are popular, best bets, etc., across the community.
  • Share and reuse database descriptions, browse reviews, and more!

Sign-Up: July Tour Dates

All times listed in Eastern Time

Exposing Credo Content Through LibGuides Webinar

Sara Davidson

Sara Davidson
Head of User Communication & Instruction
        University of California, Merced

Borrow, Repurpose, and Share

August 3, 2016 at 2:00pm EST

Led by Sara Davidson, Head of User Communication and Instruction at the University of California Merced, this 30min free webinar will highlight CREDO reusability strategies. Specifically, how CREDO content can be shared, reused, and showcased inside your LibGuides.

Sara will demonstrate how they’re using CREDO search widgets, direct linking to books, and an integrated tutorial in UC Merced’s Instruction LibGuides.

Talia Richards, from Springshare, will participate in the webinar and answer any ‘LibGuides-specific’ inquiries.

Register Now