LibAnswers v 2.2 update now live!

We’re excited to announce the LibAnswers v2.2 update – now live for all LibAnswers v2 sites!

Systems & Status Management Now Available!

The all new Systems & Status Management Tool is now available in the LibAnswers v2 platform! We are very pleased to offer this amazing new module to all LibAnswers Platform clients for free during the 12 months from January to December 2015. If you find this module useful (and we are confident you will – it is the best and the most cost-effective way to keep track of various library systems and inform your community about the status of each) your 2016 renewal will increase marginally (by a few hundred dollars) in order to cover the costs of additional server resources/maintenance of the new functionality. For the exact amount of the price increase (which is based on FTE) head to Systems Status Management > Settings > Module Information & click “See pricing details” for the full breakdown.

If you don’t want to use this new tool, no problem – from that same screen, just set the Module Status to Disabled, and your renewal price remains the same. You’ll miss out on some really useful functionality at the best price you’ll ever find, but we won’t hold it against you. ;)

For more help getting started with this shiny new tool, head over to our Support Guide for extensive configuration instructions.

LibChat Updates

  • DeptopselectWaterfall Chat Widgets – aka Fallback widgets, create chat widgets that check for the presence of individual librarians and/or departments, according to the order you define. Just create or edit a chat widget and select Options > Department/Operator Selection, and create the sequence of “Options” you’d like to see. This makes it possible to set up a sequence like: If Sarah is online, connect new chats to Sarah; if not, connect new chats to the Reference Department; if Reference isn’t online, connect to anyone in the library.
  • Department + Personal Chat Widget Management Combined – We’ve streamlined the admin UI, so you can manage both personal and department/system chat widgets from one place! To manage all of your chat widgets, head to LibChat > Chat Widgets:
    • Admin level users can create & edit widgets for any department or user
    • Regular level users can create & edit their own widgets
  • Streamlined Queue/Chat Department Connections – We’ve made it way easier to associate LibAnswers Queues with LibChat Departments! Admins who create (or edit) a department will see the option to assign this department to a Queue. When a department is assigned to a Queue, all users assigned to that Queue are also assigned to that chat department, and Queue level administrators receive department-level administrative access.
  • Department Canned Messages – Create canned messages and share them with everyone assigned to a chat department. Head to Admin > LibChat Set-up > System Canned Messages – add or edit a message, and you’ll see a new option to assign the message to a department.
  • New Department Stats – We’ve added a new report to show you the breakdown of chats by department. Head to LibChat > Statistics > Clients/Operators to find the new report.

More Awesomeness

  • copywidgetCopy Widgets – Are your LibAnswers & LibChat widgets highly customized? We’ve made it easier to create new widgets using an existing widget as a base – just head to any widget management screen – in the Actions column, select Copy Widget. This creates a brand new widget based on the old widget, which you can customize to your hearts content!
  • Improved Selectors & Menus – This one is especially for sites managing large numbers of “things” – lots of user accounts, or lots of queues, chat departments, etc. We’ve improved the selector options across the admin interface so you no longer have to scroll through endlessly long lists of “things” to find the thing you’re looking for – now, you can search the list’s content and even select multiple list options when appropriate.

LibSurveys – New Reports Options and More!

Just in time for the holidays, we’ve rolled out a stocking-stuffer-sized update for LibSurveys!

New Reports View: Data Table

We’ve overhauled the initial landing page you’ll see when you head to Form and Survey Reports.

data

The new Data Table view includes a bunch of nice-to-have updates, including:

  • rpSearch & Filter – We’ve added a handy search box, so you can easily search across all form/survey responses by a keyword or phrase.
  • Customizable Views – Choose which columns of data you’d like to display in your Data Table. To edit your columns, head to the Builder for that form/survey and select Properties > Report Properties. You can display/hide any question, and even create a custom heading title for especially long questions.
  • Column Sort – Click any column heading to sort your table by that response
  • Delete Responses – Need to delete a test response? Just click the trashcan icon and poof, it’s outta there!
  • Edit Responses – Need to edit a response? Click the eye icon to jump to an editing view for any form/survey responses!
    • Cool Use: Set up internal tracking questions to categorize individual form/survey responses! Just create a question in your form/survey and set its Display Property to “hidden”, then collect responses from your patrons as you normally would. As each response arrives, click the edit (eye) icon to edit this hidden question.
  • privacyreportingData Collection Controls – This feature is for folks who want to ensure patron privacy in form/survey responses. Head to the form/survey builder and choose Options > Reporting to control passive data collection (including IP address, browser version data, and page referring url) for each form/survey response.

New Look and Feel Options

  • New Bootstrap Style Template: Set your form/survey to a Bootstrap-based template! Head to the form/survey builder and choose Options > Look and Feel > Template to switch between Basic and Template display.
  • New CSS Classes: We’ve added new CSS classes to make it easier to customize the look and feel of questions in any form/survey. Here’s a quickie list of the new classes:
    Field class name
    Text Field field-type-text
    Numeric Field field-type-numeric
    Date Field field-type-date
    TextboxField field-type-textbox
    Dropdown Field field-type-dropdown
    Radio Field field-type-radio
    Checkbox Field field-type-checkbox
    Rating field-type-rating
    Text Block field-type-text-block
    Line Separator field-type-line
    Spacer field-type-spacer
    Page Header field-type-header

LibGuides v2 Updates!

Admin Stuff

  • Use Your Library’s Syndetics ID for Cover Art – If you’re a Syndetics customer, you can now add your Syndetics ID to LibGuides! Any new Books from the Catalog that you add will use your images. Previously-added Books from the Catalog will stll use the default set of cover images unless you edit any of the books’ fields. Go to Admin > System Settings > Proxy & Library Systems and add your Syndetics ID.
  • Preview Your Profile Page while editing! Click your email address > My Profile > Profile Page.
  • Additional Password Security – You are now required to enter your current password before you can change your LibApps password. This follows best practices of most other websites. If you forget your current password, click “Forgot Password?” on the login screen to have a link emailed to the address associated with your account. Click your email address in the top-right corner to go to your profile.

Guide Edit Stuff

  • Spell Check as You Type (SCAYT) – Recognize those squiggly red lines when you’re composing an email or document? Now you’ll see them in LibGuides, when you’re creating or editing Rich Text content items.
  • Vanilla HTML editor – Want to write your own HTML code?  No problem! Click Edit > HTML to edit the code behind a Rich Text content item directly.
  • Box and Asset position options – Create boxes and place them anywhere in a column, or create assets and place them anywhere in a box.  Just want to add a link to the bottom of a box? No problem–“bottom” is the default.

User-Requested Features

  • Site breadcrumbs can now be individually styled or hidden.
  • Descriptions that you add to Resource Icons are used as the icons’ ALT text.  Add icons and descriptions at Content > Assets > A-Z List > Icons.
  • For clients with both LibGuides 2 and LibAnswers 2, search terms are carried over when you search LibGuides then click the LibAnswers button.

LibApps

Now under the LibApps menu, you will see all the systems associated with your site, even if you don’t have an account in that system. Clicking a system that you do not have access to will pop up a message for you to contact the system’s administrator.

 

LibCal Service Disruption, December 1, 2014

Starting at about 11:40 am EST, LibCal version 1 was responding extremely slowly or even timing out for some clients. Our support and tech teams jumped into action a few minutes thereafter, as soon as we were able to confirm the issues.

After extensive troubleshooting and two server reboots, our tech team identified the “Confirmed Bookings” box as the culprit.   Namely, a recent update caused a slowdown in the database queries related to the confirmed bookings box functionality. These slow queries then slowed everything else in the database so the entire system felt really sluggish as a result.

Confirmed Bookings BoxWe have commented out the “Confirmed Bookings” box code for the time being, and things are zippy again with LibCal v1.  If you use Public Nicknames for your room groups, you will no longer see this box on your Room Bookings pages.  Once the code for this box is tweaked, it will be restored.  If you do not use Public Nicknames for your room groups, you will see no change to your Room Bookings pages.

The bad news is that our clients were without reliable LibCal connectivity for 3-4 hours today, and we are very sorry about that. The good news is that in the process of troubleshooting this issue, we were able to speed up several other database queries – some in a major way – so taken as a whole the system should be responding much faster from now on, even faster than before this issue began.

If you are still experiencing issues with your LibCal system, would like clarification of the issue, or have any follow-up questions, please email us at support@springshare.com.

Also, if you have not yet subscribed to or bookmarked our twitter feed, please do so.  It’s the fastest way to get updates about our products and to learn tips, tricks, and even new product features!

We sincerely apologize, again, for this unanticipated downtime at what we know to be a very busy time of the year.  We appreciate all our customers and thank each and every one of you for being on board.

LibAnswers v2.1 Update Now Live!

We’re excited to share our newest LibAnswers and LibChat features, rolling out today!

LibAnswers Updates:

  • URL-based Widgets – Initiate any embedded LibAnswers widgets using a simple URL! This makes it easy to trigger any LibAnswers widget using inline text – for example, create an “Email Us” link that, when clicked, pops up your LibAnswers Question Form. To use this option:
    • Head to Admin > Widgets & API > Widgets > Create/Edit Widget
    • Choose Display Type: Embedded In Page; customize the widget as you normally would, then click Save
    • Select View Embed Code – at the bottom of that popup, you’ll see “Alternate Method” – use this permanent URL to fire up your LibAnswers widget using a simple URL
  • Ticket Tags – We’ve heard your requests for a way to tag/classify your private LibAnswers tickets, and our new Ticket Tags are here to help! Let’s say you’d like to keep track of all incoming questions related to borrowing materials. Tag all of these related tickets with tag: “borrowing” from the ticket answer screen – this allows you to generate statistics reports and filter transactions to just those that include this tag, without displaying the tag to your end-users.
  • New FAQ Group Options:
    • Restricted Internal FAQ Groups – We’re loving the new option for “Internal” FAQ groups – they’re perfect for creating an internal knowledge base, viewable only by folks who have an account in your LibAnswers system. But what if you want to go a step further – what if you want to restrict visibility of these FAQs to some, but not all, of your LibAnswers account holders? Then our new Restricted Internal Groups are for you! To use this new option, head to Admin > Groups > Edit Group > Group Availability and select “Restricted Internal”.
    • Hidden FAQ Groups – This FAQ group visibility option acts a lot like the “Private” guide status in LibGuides – it hides a group of FAQs from public view unless you explicitly navigate to its direct URL. Viewing and searching these FAQs doesn’t require an account in your LibAnswers system – if you know it exists, you can view its contents. :) To use this option, head to Admin > Groups > Edit Group > Group Availability and select “Hidden”.
    • Stats Tracking for Restricted Groups – By default, LibAnswers doesn’t track FAQ view statistics when you’re logged in to LibAnswers – but for Restricted (and now Restricted Internal!) FAQ Groups, logged in users are the only possible FAQ viewers! So we’ve updated our statistics tracking just for these FAQ group types to capture views from logged in users.
  • Close a Ticket Without Reply – Head to the Answer Ticket screen and you’ll find a new button option to Close Without Reply. This new option makes it much easier to close tickets, create FAQs from tickets, and record Reference Analytics about a ticket, without requiring text in the “Reply” field.

LibChat Updates:

  • Nickname / Alias – Prefer not to use your full name while chatting with patrons? Nicknames and aliases are here! To create a nickname, head to My Account > Nickname, and create any Nickname you’d like (maybe “Reference Librarian”, or “Sarah P.”, or “All-seeing Oracle of Knowledge” – whatever floats your boat!). Patrons chatting with you from the public side of the system will see the nickname you choose; the internal librarian/operator screen will still show your full name.
  • delayWaiting Message – We know it can be tricky to respond to tons of incoming chats, and respond to ongoing chats at the same time, so we’ve added a new customizable waiting message to help! To create this message, head to LibChat Widget Builder > Options > Delayed Claim Message. Add a custom message for long-waiting users and prompt them to submit their question via LibAnswers instead of LibChat – you can even choose how long a user should wait before viewing this message!
  • Track Missed Chats – We’ve added tracking for “missed” patron chats – ie chats that patrons initiated, but for whatever reason weren’t picked up by a librarian before the patron navigated away from the chat screen. These new reports make it easy to see how many incoming chats have gone unanswered – and, if you require a patron email address to initiate a chat, this report makes it possible to follow up with these missed chatters via email! To view this report, head to LibChat > Missed Chats.

Systems & Services Management Tool

Have you heard about our new Systems & Services Management Tool? If not, check out our 5-minute overview video – we think you’ll agree, this tool can revolutionize the way you manage communication about all of your library systems and services! We’re still putting the finishing touches on this new tool, so keep an eye out for the release announcement in our next LibAnswers v2 update, coming during the first week of December.

It’s Here! LibGuides 2 Excel Import! (and other awesomeness)

Import New Database Assets

We are super excited to announce that it’s now possible to import database assets into your LibGuides 2 A-Z list using an Excel spreadsheet.  Just go to Content > Assets > A-Z Databases List > Import Databases and choose Excel XML spreadsheet to get started.

You’ll be prompted to download and populate our Excel template with information about databases you want to add.  You can include the vendor name and whether databases should display the “New” and “Trial” icons as well.  Please note that this process creates new database assets in your system; it cannot be used to update existing database assets at this time.

Get Patrons the Help They Need, STAT

Configure the “Help is Just a Click Away” box on your homepage so that it goes directly to your LibAnswers site, where patrons can browse or search your FAQs, or submit a new question via SMS, email, or chat.  Don’t have LibAnswers yet?  No problem!  You can customize the box to include custom introductory text; when patrons click the button, they’ll jump to whatever URL you provide.

 

 

You Asked, We Coded

We are also excited (we’re an excitable lot, aren’t we? :) ) to let you know that we’ve added these features:

Improved XML Exports

Your system’s XML exports now contain the subjects and tags that are associated with individual guides.  Ingest your XML exports with your discovery system to make your LibGuides content discoverable there.

Bugs Squashed!

These improvements addressed bugs in the system:

  • Clicking on a gallery box circle indicator will take you to the corresponding image
  • Adding a link asset without a URL won’t be clickable
  • Asset links set to display description when you hover over the title will do so, all the time
  • Regular account holders can restrict a guide via IP address from within the guide (CMS only)
  • Regular account holders can assign colors to groups with the appropriate permission (CMS only)
  • When you copy a guide into your system from another system, assets in the original guide are copied into your system rather than mapped to the original.  LibAnswers widgets, LibSurvey items, and Database assets are NOT copied since they are unique to the original system.

Mini Command Bar and Custom Templates

Several of you reported that removing the {{guide_search}} keyword from a Guide Layout template also removed the Mini Command Bar (the Guide Edit functions) from the edit site of guides. To fix this, we added another keyword, {{ADMIN_MINI_CMD_BAR}}, to the system default templates. Unfortunately, separating these two functions out in the default templates did not address any custom templates, resulting in the loss of the Mini Command Bar from any guide to which a custom template was applied.  We realized our mistake quickly, and our developer was able to insert the additional keyword into all custom templates, restoring the Mini Command Bar for everyone.

We apologize for any disruption this caused and want to reassure all our customers that we have put procedures in place for this sort of thing. We don’t foresee further changes to templates, but should the need arise, we try our best to make these changes behind the scenes in such a way that it will not impact users.  If that’s not possible, we will inform custom template users of the coming change and how to address it, before the code is released.

If you are still experiencing issues with a custom template, please contact us right away: email support@springshare.com or tweet us @springshare.

Thank you to all our Springy customers out there for suggesting new features, reporting bugs, and for being patient as we add and fix things. :) We <3 our Springy family!

Announcing “Systems & Services Management” via LibAnswers

Great Customer Service – The Holy Grail

Let’s start with a few important questions:

1. How do you provide effective online help/faqs at the point of need, for the Library’s many systems and services – everything from the Website, to the Catalog, to the Discovery/Search system, to the variety of E-Database and E-book platforms, etc.

2. How do you solicit and manage ideas and feedback from patrons, regarding these Library’s systems? Wouldn’t it be great to know what patrons think of your systems and how to improve them?

3. Last but not least, how do you keep your community informed and up to date about these aforementioned systems? Are any systems having problems at the moment, and if yes what are they? What are the new features? When is the scheduled maintenance? What are the top ideas for improvement?

Your library provides many services via many systems, and the number of these systems & services increases every year. Providing effective help to patrons on how to use these systems, and ensuring patrons’ voices are heard and their product questions answered is essential to the library’s success. Keeping users informed about your systems and services, and receiving feedback – be it ideas, suggestions, praise, or negative feedback, and responding in an organized and timely manner – that’s what great customer service is all about.

How we help you get there

We did what we’ve been doing for libraries since 2007 – clients told us they have a big problem so we developed a tool to help solve it, and delight their patrons to boot! We created this new tool as part of the existing platform libraries already use to answer patrons’ questions – LibAnswers, of course! With the new “Systems & Services Management” functionality inside the LibAnswers platform you can do three new things:

1. Systems Help Widgets: Create product-specific Help widgets (for the Website, the Catalog, the Discovery/Search platform, for any E-Database platforms, E-book platforms etc…), and embed them directly inside the given product. If a patron is in the catalog and they need help, they get catalog-specific help with a click of a button. Need help while using the Discovery/Search platform? Help is right there, along with all other Discovery-related faqs, feedback, etc. You get the idea – you can do this for any product or service within your library. Patron questions & feedback are fed into the LibAnswers dashboard and you answer them like any other question/ticket in LibAnswers. You also get awesome statistics on how much support each product generates.

2. Systems Feedback Manager: These product-specific widgets also have a built-in feedback mechanism for patrons to send feedback, questions, ideas, and praise right inside the product they’re using. It doesn’t get any more convenient than this! And, any idea/feedback/praise goes directly into the LibAnswers dashboard so librarians can organize it and answer (if needed) right from the system they already use to answer patrons’ questions.

3. Systems Status Dashboard: LibAnswers now gives you patron-facing public “status dashboard” pages outlining the status of every library system and service. The status dashboard is also an embeddable widget so you can plug it into any webpage or a blog. The dashboard shows the current status of each system but also goes deeper and shows any new feature announcements, scheduled maintenance times, community top-voted product ideas, etc. Keep your patrons up to date about every library system, in real-time. The “internal” status update posts can be used by library staff for internal communication.

You have to see this in action, it’s going to transform the way you manage your library systems – check out the 5 minute video below (it will open in a new window). We will start rolling out this new LibAnswers functionality over the next few weeks – contact us for more details.

Systems & Services Management in LibAnswers

Systems & Services Management in LibAnswers

Spooky LibGuides CMS Halloween Customization!

Halloween is the maker holiday event of the year. You’re carving pumpkins and hanging fake cobwebs. Baking spider-themed cupcakes and putting the finishing touches on this year’s costume. While you’re in the decorating spirit, take a minute and give your LibGuides system a spooky makeover, too!

Scott Salzman, at the Furman University Library, had this exact idea and easily added some fun Halloween customizations to their LibGuides CMS system.

This is what Scott had to say, “Through the power of LibGuides CMS, we were able to add our Halloween theme to all guides across our site just by adding two lines to our Custom JS/CSS Code section. One line each for a stylesheet and a script.”

With LibGuides CMS and the power of Groups, you can maintain your site customizations easily. Add customizations site-wide, at the group-level, or at the individual guide-level.

Get in the ghoulish spirit and decorate your LibGuides system today. And as the Furman Library put it, “Don’t Touch the Spider”!

Furman Library's LibGuides CMS  Halloween Decorations

Furman Library’s LibGuides CMS Halloween Decorations

Recent LibGuides 2 Updates

We were busy beavers at Springy HQ during the late summer and early fall!  Here are a few highlights from the features that have been added recently to LibGuides 2.  For a full list, log into your site and check out the Known Issues / Latest Code Release guide in the Help area.

New Widgets

LibGuides Subjects Widget

LibGuides Subjects Widget

  • Search boxes – create a box to search your LibGuides system or to search your A-Z list.
  • Users – create a list of accounts in your system. Each link goes to a profile page.
  • Tags – create a list or cloud of the tags in your system.
  • Groups (CMS only) – create a list of your groups. Fully Restricted groups are not included.

E-Reserves!

  • As in version 1, you can create courses and items in support of classwork at your institution.
  • New! Reuse items from course to course.
  • Go to Content > E-Reserves to get started, or contact Sales@springshare.com to inquire about adding this module.

Serials Solutions (by ProQuest) Database Import - Import and update your database assets automatically!

  1. Go to Admin > System Settings > Proxy & Library Systems and enter your Serials Solutions client ID.
  2. Go to Content > Assets > A-Z List > Import Databases to import new or update existing assets.
  3. The import is not a destructive process, but updating does overwrite the database titles, URLs, and descriptions in LibGuides. The information in your Serials Solutions Client Center should be considered the record-of-record.

Public Pages Templates – Want to experiment with the layout of your non-guide pages? With templates, you can create new layouts for your A-Z list, Subject pages, Profile pages, the Search results page, or your Homepage.  Move boxes around or add custom boxes as you see fit.

LibSurveys content type – Bring Surveys and Forms from LibSurveys into your LibGuides CMS system.

XML export – go to Tools > Data Export to retrieve an XML export of your LibGuides system.

You asked – we listened! A partial list of features requested by YOU and implemented over the last few weeks:

  • Gallery box images rotate automatically when viewing a guide (not when editing).
  • You can proxy your Google Scholar links–or not!
  • Rich Text items found in Search & Replace link to the guide in which they appear (coming soon: edit assets right from S&R!) 
  • Choose how you display database descriptions: below item, on hover, or not at all.

 

Sign up for a LibCal v2 Beta Site!

We’re happy to announce that LibCal site admins can now request a LibCal v2 beta site via your Libcal v1 Admin dashboard!

LCBetaSignUp

Inspired by the same ideas that made LibGuides and LibAnswers v2 possible, we’ve redesigned LibCal from the ground up. We’ll give you the quick breakdown of all the new features below, but trust us – the new system really has to be seen to be believed!

A few quick notes about the beta site request process:

  • Your beta site will be a “blank slate” (meaning no content in it) so you can get familiar with the system and start planning your content transition.
  • Your previous site customizations will not translate to the new site framework. You’ll need to start fresh (and thanks to the new template and customization options, this will be a whole lot easier!)
  • Once you click Submit Beta Request, we’ll do our best to install your beta site within 30 days of the original request.

But enough with the small talk – on to the v2 features!

Room Booking Made Easy

  • Authentication Support – New for v2, we’re excited to introduce user authentication support for room booking sign-ups. Powered by LDAP and Shibboleth (CAS coming soon), users are prompted for their campus/institution credentials during the room booking sign-up process. We’ll verify the user’s credentials are real – if they are, we’ll pull key pieces of information (like their name, email address, etc.) into the room booking form. Better security + better user experience = what’s not to love?!
  • Calendar Event Integration – Calendar events and room bookings are a whole lot more integrated! When you add a new event, the “event location” field is now tied directly to the spaces you create in the Room Booking module. Choose a location, and we’ll check to make sure it’s available – and if it is, we’ll add a room reservation on behalf of the event, so no one else can book it down the road. :)
  • Repeating Room Bookings – Need to reserve a space based on a repeating schedule? We’ve added the option for admins to reserve a room/space with just a couple of clicks!

Oh Scheduler, MyScheduler

  • Redesigned Scheduler Page – We’re introducing an all new way for patrons to book time with your librarians. Our all new combined MyScheduler display begins by prompting a patron for their ideal meeting time. We’ll scan MyScheduler availability for all of your librarians and match them up with a librarian available during the time they select.
  • New Registration Form Fields – We’ve added a bevy of new form options to the MyScheduler sign-up form. Prompt users for additional identifying information, their research and appointment goals, etc. using our new radio, select, and checkbox options.
  • New In-Page Widgets – Embed any librarian’s MyScheduler availability directly in-page, with our new and improved widget options.

Calendars and Events

  • Automated Email Reminders – Create automated emails to send to event registrants before and/or after any event! This makes it super simple to send out a reminder to all registered attendees before an event, send out a feedback survey after an event, etc.
  • Get Social! – Publicize your events using our integrated Facebook and Twitter options.
  • Color Code it! – Assign a color to event categories, and all events assigned to that category adopt the color you choose.
  • Late Night? Alright! – For all you night-owls out there, we’ve made it easy to create events that go past midnight.
  • Event Registration Updates – including:
    • Prevent duplicate emails from registering for the same event
    • Open Event Registrations on the date you choose
    • Limit Registrations by domain, per calendar (previously available system-wide)
    • Email Notifications for instructors/presenters, etc. when a user registers for an event (optional).

Improved Look and Feel Options

  • New Look and Feel – Responsive Design that’s beautiful from the get go – thanks to Bootstrap 3, there are no longer separate “mobile” versus “desktop” views of your calendars, events, etc. Your site adjusts to render beautifully on any device!
  • Simplified Site Customization – Customize your LibCal pages with our brand new templating engine – we’ve made it super simple to display your pages exactly as you’d like to see them!

Plus a bevy of frequently requested features:

  • Expanded Statistics, including:
    • Improved integrations between calendar statistics and the event explorer
    • Added “User Showed Up” to statistics and booking explorer
    • Room Booking Statistics now include Hourly and Daily stats
    • Added Excel Export option for all stats, and retooled the stat filtering options so you can grab exactly the fields you’re interested in
  • Hours Templates now include a free-text entry field.
  • Revamped Email Templates – our new mustache-based email options make custom emails a snap!