New LibGuides Community Site

Hello Springyverse! We are pumped to announce that we have a brand new LibGuides Community site! :)

We’ve completely rethought the Community site and are thrilled with the results. Guide Search, Institution Search, Librarian Search, and introducing….Springy Picks! Let’s take this one-at-a-time, shall we?

Find Guides allows you to search v2 guides (get inspired!), and the results page has facets on guide type, subjects, tags, and library type for filtering. Find Institutions helps you find other like-minded-Springyverse-LibGuides-customers, including limiting by library type and location. Browse the beautiful site screenshots or switch to table view! Find Librarians connects you with other Librarians using LibGuides – think of the collaborations & new friendships you can cultivate!

Last, but certainly not least, is Springy Picks: sites and guides that we think are great, for one reason or another. Browse all sites or guides (there’s a tab for each), or limit by subjects: sites we thought were cool because of Springy Integrations or Visual Design, or guides that are on an Interesting Topic or are there for Fun & Shenanigans (we <3 fun & shenanigans! 😉 ).

Please note: Seeing a site or guide listed in this area does not constitute permission to copy anything…you’ll need to contact the site / guide author for that! It simply means we like what they did.

A screenshot slideshow is below for your perusal…we’re sure it’ll make you want to go to the site and try it out for yourself!

This slideshow requires JavaScript.

Pre-ALA LibGuides Updates: HTML Validation, Remotes Scripts, LTI, & E-Reserves

Over the last few weeks, we’ve released a bunch of small updates and features that will make your (work)life much easier and fun to boot.

HTML Validation

It’s happened to all of us; you’ve got some widget code, and you paste it into your LibGuide’s Media/Widget asset type and blammo! It blows up your LibGuide. Turns out that your widget code was missing a closing HTML tag. Or, you’re working on some custom CSS code in your Admin Look & Feel area, and you used a single quote instead of a double quote, and now your system’s customization looks cray-cray. You frantically email our support team, and we fix it as quick as humanly possible, but it takes awhile to smooth out your panicked edges. Small HTML/CSS mistakes can have big consequences. So, to keep your stress level down, we’ve added in HTML validation everywhere we could!

How does it work?

Well, if you’re working with HTML code that is missing tags or is not formatted properly, we’ll inform you right then and there! You won’t be able to save it without fixing it; you won’t have to worry about crashing your LibGuide or breaking your customizations anymore. If we alert you to a problem, read the onscreen language and fix it. If you still can’t figure it out, follow the link to the W3C Validation Service and follow the prompts.

HTML Validation

LibGuides HTML Validation

Remote Script AssetRemote Scripts Asset

Drum roll, please! The Remote Scripts asset type has come to LibGuides v2! This content type allows the techies amongst you to embed external content right inside a LibGuides box. You can write scripts (on your own server, in any programming language) to display any type of data from any system without having to use iframes or other tricks. The content you display using your script will display inside a LibGuides box like any other piece of content.

New E-Reserves Features & Bug Fixes

We’ve added some nifty UI features to the E-Reserves module and squashed a few pesky bugs along the way.

  • Course-wide Password Requirement: Worry no more, admins! Turn on a system-wide setting to require password protection for all courses.
  • Easy Course Information Editing: When you’re adding or reviewing E-Reserve items inside a course, you can easily update course info at the same time.
  • E-Reserves Homepage Search: The E-Reserves search box on the LibGuides homepage is now working properly, where it previously returned all courses. Bug smashed!
  • Opening in New/Same Window: Decide whether links should open in a new/same window.
  • E-Reserve Stats Added to Statistical Content Summary: Easily view your total number of courses, items, and total item storage from Statistics > Content Summary.

E-Reserve Counts

LTI Improvements

If you haven’t checked it out already, our LibApps LTI is really the bee’s knees (if bees had knees, of course ;). And it just keeps getting better and better! Our latest round of improvements include:

  • Faster Metadata Deletion: Delete metadata from within the LTI tool directly rather than having to navigate to specific guides, E-Reserve courses, subject categories, etc.
  • Bypass E-Reserve Passwords: Students already inside their courseware tool accessing E-Reserves via LTI (whew!) shouldn’t have to enter another password, and now they won’t have to. Password-protected E-Reserve items bypass password protection since the student is already authenticated into their courseware tool.
  • E-Reserve Items Open in a New Window: When accessing an E-Reserve link or document, it will automatically open in a new tab.
  • Private Guides in the Manual LTI selector : When using the Manual LTI Selector, only private guides for the logged-in user are displayed in the list. If we cannot determine who is logged into LibGuides at the moment of selection, no private guides are shown.

Small Improvements & Fixes

  • mSite Builder & Mobile Safari: When Safari on a mobile device to access an mSite, tapping the ‘Full Site’ link works as it should.
  • Option to Skip Sending ‘Welcome’ Emails: When creating a new account, you can choose whether or not to send either a ‘Welcome’ email to the new account holder. This applies to the ‘Welcome to LibGuides’ email as well as the ‘Welcome to LibApps’ email, if you’re adding a user that does not already have a LibApps account.

Welcome to LibGuides Email

It’s Hot In Orlando – Time To Get Flashy

…with our presentations, of course! </wink>

Springshare’s heading to the ALA Annual Conference in Orlando, from June 24 – 27 and we’ve got an action-packed schedule of flash presentations, free giveaways, coloring time, and more. Plus, you won’t want to miss seeing how your colleagues use Springshare tools. While it might be hot outside, it will be even hotter at Booth 562.

Flash Presentations

All weekend long, we’re doing 15-min flash presentations on brand-new tools, coming updates, and more. If you attend a flash presentation, you can enter to win a *free* Kindle Fire!!

Guest Presentations

We have an amazing lineup of 14 guest presenters doing 11 separate flash presentations. They’re showing how they use Springshare tools to provide extraordinary service.

Friday, June 24: View Entire Day’s Schedule

Jeremy Hall

University of North Florida: Using LibGuides CMS to Power Our Website

5:45pm – 6:00pm

The University of North Florida uses a suite of Springshare tools to maintain their library website and services! Guest presenter Jeremy Hall, Virtual Services Librarian, will discuss how they’re using Springy Tools to provide thousands of students with access to their mobile-first library tools and services.

 


Saturday, June 25: View Entire Day’s Schedule

Moffitt Cancer Center: Creating a Virtual Nursing Journal Club

9:30am – 9:45am

Lauren Adkins will present on how the Moffitt Cancer Center uses LibGuides to setup an asynchronous online journal club to support evidence-based nursing topics and CE credit.

 

 

David Gliddon

Colorado Technical University: Using LibGuides to Manage the CTU Learning Center

12:00pm – 12:15pm

Dr. David Gliddon will provide examples of the different ways that CTU faculty members and administrators use LibGuides as a means to host articles, videos, academic resources, lectures, experiential activities, and interactive discussion.

 

 

Doug Furiato

Tampa Bay Library Consortium: Using LibAnswers for Statewide Ask a Librarian Services

1:00pm – 1:15pm

TBLC is the Florida statewide Ask a Librarian service, with over 130 Academic, School, Special, and Public Libraries participating. In early 2015, they switched to LibAnswers to provide consortial-level Ask-a-Librarian email/chat/sms reference. TBLC’er Doug Furiato will discuss their use of LibAnswers, share some eye-opening stats, and more.

 

Melissa Del Castillo

alvin dantesFlorida International University:
Using Netflix’s Visual Scrolling Style in LibAnswers

2:30pm – 2:45pm

By combining analytics and a simplified design, FIU libraries’ public facing LibAnswers platform was able to better meet the needs of our patrons. Melissa and Alvin will discuss how the design is a nod to sites like Netflix that are visually focused and intuitive.

 

Ashley Creek

University of Saint Mary: Using LibGuides to Train Student Workers

3:00pm – 3:15pm

Training student workers is repetitive, time-consuming, and covers significantly repetitious material. To provide a baseline student worker training orientation, presenter Ashley Creek constructed online interactive tutorials with embedded photos, videos, and capstone quizzes using Springshare’s LibGuides 2.0, Google Forms, & Flubaroo.

 

suzanne moore

Ashe County Library: Using LibGuides to Promote 2016 Reading Challenge

3:30pm – 3:45pm

Suzanne Moore will present on how they’re using LibGuides v.2 to show off their regional movie collection in a “Netflix” sort of browsing way and are currently designing a readers advisory tool to consolidate “all things bookish.” The 2016 Reading Challenge has been very successful as an interactive LibGuide by encouraging readers to share comments, about books they discover, as they meet each challenge in a Google form.


 

Sunday, June 26: View Entire Day’s Schedule

Latanya Jenkins

Temple University: Using LibGuides to Promote Black History Month

11:30am – 11:45am

Latanya Jenkins will present on how the Temple University Library collaborates with other departments to promote Black History Month across the campus. Using sample scans from the Charles L. Blockson Afro-American collection and books covers and resources from Temple University Library, Latanya will discuss how these integrated resources help to promote collection use.

 

Rhonda Kitchens

State College of Florida: Connecting with Distance Learners Using LibWizard

1:00pm – 1:15pm

Librarian Rhonda Kitchens understands the need to connect, engage, and instruct distance education students. Using LibWizard, Rhonda will showcase how the SCF Library will create self-paced interactive tutorials, online learning modules, gradable assessments/quizzes, and more.

 

 

Callan Bignoli

Massachusetts Board of Library Commissioners: Celebrating 125 Years

1:30pm – 1:45pm

In 2015, the MBLC – the oldest state library agency in the country – celebrated its 125th anniversary! Presenter Callan Bignoli will discuss how the MBLC made a “microsite” using LibGuides CMS v2 to look back on those 125 years and put our accomplishments in historical context. Combined with a social media campaign to highlight one year per day, LibGuides gave them a great platform for creating beautiful, easily customizable, responsive web content to share with library & history fans.

 

Barbara Doll

Saint Francis University: Providing Staff Learning Opportunities Using LibGuides

2:30pm – 2:45pm

Librarian Barbara Doll will present on how their using LibGuides to provide a comprehensive staff learning program called “Give Yourself An Hour”. With the support of library administration, “if you give yourself an hour”, has resulted in staff members directing their own learning while focusing on core competencies. New content is added to the LibGuide each semester. To top it off, new staff have resources available to them to quickly come up to speed with library operations.


 

Monday, June 27: View Entire Day’s Schedule

jeffery mortimore

Ruth BakerGeorgia Southern University: Managing Content Across LibGuides & LibAnswers

10:30am – 10:45am

Ruth and Jeffrey will offer simple strategies for content creation and management that maximize opportunities for repurposing content across delivery platforms while keeping maintenance to a minimum.

Springshare & ACRL Collaborate to Provide Springy Tools to Member Units

ARCL LogoThe Association of College and Research Libraries (ACRL) is the largest division within ALA representing almost 20% of the total ALA membership with more than 11,000 members, 17 sections, 21 discussion groups, 17 special interest groups, 8 active task forces, 44 chapters, and 51 committees. To say this division is active would be an understatement!

Another understatement? How excited we were to collaborate with the ACRL offices to provide LibGuides and LibAnswers to member units to create unit-specific resources in support of ACRL’s mission. Using LibGuides and LibAnswers, ACRL units will be able to effectively and efficiently collaborate while completing association-related work.

Mary Ellen K. Davis, ACRL Executive Director stated, “ACRL is grateful to Springshare for making this resource available to our members to facilitate their work for the association. We are very appreciative of Springshare’s generosity and ACRL members are already using the tools to further their unit’s work.”

Slaven Zivkovic, chief Springy, added: “Many ACRL members already use our tools at their own institutions, so this is truly a win-win collaboration! Springshare gets to support the ACRL and all the wonderful work the organization does, and its members benefit from using already familiar tools to improve ACRL workflows and outreach in the same beneficial ways they use Springshare tools within their own institutions.”

We can’t wait to see the amazing content that the ACRL offices will be creating!

As our chief Springy would say, onwards and upwards!

Train Future Librarians and Request a *Free* Suite of Springshare Tools

Graduating Librarians, Information Professionals, and School Media Specialists are entering a workplace that requires more and more specialized skills, knowledge, and experience. Things like:

  • Experience at building a LibGuide;
  • Knowledge of administering & maintaining a LibGuides system;
  • Skill in using virtual chat reference tools like LibChat;
  • Know-how with coordinating, managing, and advertising library events;
  • Expertise in building and creating interactive instructional tutorials.

At Springshare, we recognize that Librarians-in-Training are the future <cue cheesy music> of Librarianship and we want to help them be as prepared as possible for what’s to come!

To that end, we’re offering a free Suite of Springshare Tools to any and all LIS Programs, School Media Specialist certification programs, or M.Ed Programs, and others. If you’re not sure your school or program qualifies, just fill out the form below and inquire!

With your LIS Suite, students will gain real-world experience using Springshare Tools. Furthermore, it can serve as a living and online archive of their student work – invaluable to future employers.

What’s in the LIS Suite of Springshare Tools?

Each LIS Suite comes with the following Springshare tools and you’re welcome to choose one, a few, or all of the tools to utilize within your program. You don’t need to get the entire Suite if you don’t need it! But, we think you might like to make use of all the tools in your proverbial toolkit!

LibGuides LogoLibGuides CMS:  Students learn to curate knowledge and build multimedia-rich guides by:

  • Creating subject, course, or topical Guides
  • Creating a mock ‘Library Website’
  • Learning about Bootstrap in a user-friendly environment
  • Creating a mock ‘Staff Policies & Procedures’ manual

LibWizard Logo​LibWizard: Students learn to create interactive tutorials, quizzes, surveys, and forms to engage patrons by:

  • Building self-paced interactive tutorials and assessments
  • Assessing patron learning with quizzes
  • Creating engaging feedback surveys
  • Replacing paper forms with mobile-friendly online forms

LibAnswers LogoLibAnswers Platform: Students develop their virtual reference and reference interview skills by:

  • Practicing a live chat exchange using LibChat
  • Creating media-rich FAQs and learning best practices for keyword optimization
  • Practicing their reference interview via email, SMS, Twitter, and more

LibCal LogoLibCal: Students learn how to create engaging library programming and events, manage space bookings, and create their own one-on-one consultation scheduler by:

  • Practicing creating a library calendar with engaging events
  • Communicating and advertising events to patrons
  • Managing library spaces, study rooms, and bookable spaces
  • Creating their own schedule for librarian consultations and advertising them to patrons

Terms of Use – All the Fun Without the Jargon

  1. Your LIS Suite of Springshare Tools may only be used within your library school, educational, or certification program to train future librarians and information professionals on the use of Springy Tools.
  2. You / your designated group of local admins are front-line support for any questions your students or faculty have about using Springshare tools. They / you can have full access to our help documentation and training, but all support questions from students/faculty are routed through you. Basically, you know them better than we do so it makes sense for their questions to be answered locally!
    • If you / your designated group of local admins have questions or need to report any issues, contact Springshare Support.
You may not use Springy Tools to provide services to patrons or end-users.

What About Content on Other LIS Systems?

Since 2011, we’ve realized the importance in providing access to LibGuides for Librarians-in-Training. If you’ve created content on these systems, we’ve outlined your options below.

Request Your LIS Suite of Springshare Tools!

Ready to get started? Request your LIS Suite of Tools today!

 

Friday Fun! New LibInsight Features

New Chart Type in Dashboards

We’ve added a new chart option in Dashboards; the new Stacked chart option lets you visualize the multi-select or single-select fields in your custom datasets in a new way. Here’s a side-by-side comparison:

Screenshot of a stacked column chart next to a traditional column chart

While both visualize how different answers compare to one another, stacked charts have the added bonus of indicating the rough total for each option. Stacked charts are available for Bar, Column, and Area charts. They’re only available for Custom datasets right now, but we’ll be bringing these and more to other dataset types.

To try out a Stacked chart, create or edit a Dashboard using a custom dataset that contains a Single Select or Multi-Select field, and check the optional Stacked setting:

screenshot of Edit Row dialog showing the stacked chart checkbox for a sample chart

This is just the first step toward more robust and flexible Dashboards. Watch this space for more news! :)

Widget Previews

Do you find it annoying to have to find and copy the URL for an LI widget to see what it’s going to look like? We did too! There’s now a preview button that will open your widgets in a new tab.

Screenshot of the Widgets / APIs screen with the preview icon highlighted. Please note that APIs by nature do not have a preview.

Attach license (and other) files to your database, e-journal and eBook platforms!

When you go to add data to your E-Journals / Databases or eBooks datasets, you’ll see a new License Files tab. There you can attach license files or other important attachments. You can also link directly to this tab from the Platform Management modal (Admin > Manage Datasets > your dataset > Edit Platforms > edit a platform > Manage License files)

Screenshot of the License Files tab on the Record Screen for an e-journal / databases dataset

Improved field creation process for Custom datasets

Before this release, the system date fields for Custom datasets in LibInsight were always named “Start Date” and “End Date.” This often added a couple of steps to the upload process, if the names of your date fields did not match these exactly. Now when you create a Custom dataset and map your date fields to the system date fields, your field names will be retained.

Screenshot of the field creation process adjacent to the fields list in the uploads process, indicating that original field names are retained

 

Beyoncé’s Lemonade – The LibGuide Heard Round the (twitter)World

Lemonade LibGuide Screenshot

Lemonade LibGuide:       http://libguides.mica.edu/lemonade

On April 28th at 9:09am, Jenny Ferretti, the Digital Initiatives Librarian at the Maryland Institute College of Art, tweeted that she had published a LibGuide on Beyoncé’s Lemonade visual album. The response, especially on Twitter, was astounding. In just 24hrs, Jenny’s LibGuide had over 14,000 views and her tweet has been retweeted and liked over 200+ times. The NYPL even got in on the buzz and tweeted Jenny’s LibGuide to their over 1.5Million followers. School Library Journal interviewed Jenny and wrote a blog post on the importance of building a LibGuide that unpacks the research behind the album. Providing much needed context so that users can make connections to and find references within the work

When we reached out Jenny to collaborate on a blog post, the first thing we discussed was, “What do we want to talk about that hasn’t already been said?“. What can we add to the conversation? Jenny, not surprisingly, had some great ideas about why she chose LibGuides, the overwhelming community feedback, and inclusion with instruction programs.

Why did you use LibGuides to create your Lemonade research portal?

I’m a fan of topical LibGuides, particularly those focused on recent events and popular culture. I’m a self-identified first generation American Latina. I have a fine art undergraduate background and I’m interested in various styles of fashion, music, television, and film. My background and interests help shape what I’m interested in discussing with Maryland Institute College of Art (MICA) students as the Digital Initiatives Librarian at Decker Library. I approach media and art from the perspective of an information professional. So when Beyoncé’s visual album Lemonade was released, I wanted to unpack the hour-long film using resources from publications and popular websites.

I chose LibGuides as the platform to explore Lemonade because it’s a convenient tool that supports items in your library’s catalog or Worldcat, images, and gifs (which is pretty important when referencing Beyoncé). If you know the basics of how to make a LibGuide, you could make a guide right now. I have experience creating topical LibGuides after making “Understanding Civic Unrest in Baltimore, 1968-2015.” My personal research interest in Baltimore’s Civil Rights Era helped me understand that what happened in 2015 was not an isolated incident, but would our patrons know this? I wanted to create a space that had information about the history of civic unrest, community groups, and art.

When developing the Lemonade guide, I tried to accomplish a few different things. I wanted to compile articles and resources about Lemonade in one place. Articles analyzing and sharing information like all of the musical collaborators started showing up in feeds and timelines fairly soon after the visual album was released. I immediately wanted to categorize them and place them somewhere for others to find. For example, a recent addition is the #LemonadeSyllabus compiled by Candice Benbow through online suggestions.

Beyoncé samples three lines from a Malcolm X speech in the Anger chapter of the visual album. I wanted to hear the entire speech for context. I found that speech on YouTube and added it to the guide. Similarly, the Forgiveness chapter of the visual album includes three women holding photographs of their sons. Although I recognized the photos these women held as black men killed by police, I wondered if others had recognized them, or more importantly, knew their names. I sought out context and more information about the things I saw and heard in Lemonade.

Another goal of the guide was to share what is happening in the job market. If you stuck around the for the credits of the visual album, you would have seen seven directors names and seven cinematographers. Other credits, like poetry by Warsan Shire, styling, score and other music, choreography, production design, and more were also included. We can’t be Beyoncé, but we can unpack what it took to make something like Lemonade. I’d like our students to imagine working on something like the visual album if that’s what they’d like to do. It’s not a fantastical out-of-reach dream. Like many large-scale creative and artistic projects, it took a team of people to create Lemonade. For art and design students, it’s important to see who played what role.

The applications, beyond the LibGuide, are extensive. What are your thoughts on using it during library instruction?

Before Lemonade was released, I spoke with Siân Evans, Instruction Librarian at MICA, about Beyoncé’s performance at Super Bowl 50 and her Formation music video. We were both fascinated by creative choices like the nod to the Black Panther Party and the criticism Beyoncé received and controversy over copyright. In seeking to make research more exciting to undergraduate art students while also promoting critical thinking skills, Siân developed an instruction session which included a visual analysis of Formation, a discussion of Black Lives Matter, and an active learning component in which the students responded to the Super Bowl performance by researching the Black Panther Party in the library catalog, research databases, and special collections.

I sat-in on that instruction session and it occurred to me that our students might be more familiar with Beyoncé rather than the history of the Black Panthers. Engaging students through a popular point of reference is a great starting point for education. The Lemonade LibGuide includes a mix of printed books, publications, and work from popular websites. It can be used to demonstrate differences between primary, secondary, and peer-reviewed sources, as well as copyright, Creative Commons, and more.

Tell us about the response and feedback you’re getting from librarians, researchers, and activists around the world.


The feedback has been overwhelming in the best possible way. Within 24 hours the guide was viewed 17,000 times and has been viewed over 40,000 times to date. Two weeks after first publishing the guide, the shares and mentions on Twitter have started to slow down. Most of the positive feedback has been from those who work in libraries and archives. It has been shared on Twitter, tumblr, and Facebook by people like Sherrilyn Ifill, President & Director of the NAACP Legal Defense and Educational Fund, institutions like New York Public Library, and publications like Library Journal and School Library Journal. It has it’s own hashtag: #libeyrianship.

Honestly, a lot of the comments I’m receiving are about how this LibGuide in particular is different from other LibGuides. Many people have commented that they didn’t think of LibGuides as a space for topical exploration. Hashtags like #woke, and comments that include the word “relevancy” and overall gratitude for my having created the guide usually follow retweets and shares. A lot of people want Queen Bey herself to acknowledge the LibGuide. Funny story: the night I published it and realized the impact of the guide online, I got a phone call from an unknown number with a New York City area code. For a second I thought to myself, “Bey???” but it was just my graduate school asking for a donation. :)

Many librarians have told me that they’ve either talked about it in instruction meetings or have intentions of copying the LibGuide. At least one library has copied the guide completely and adapted it to fit the needs of their students (with my permission and credit of course). LibGuides have always seemed like a resource for not only library patrons, but library professionals. I search for LibGuides on particular programs to get an idea of what someone else thought was an important resource or topic to mention.

My next step as far as using LibGuides goes is to develop a LibGuide Bootstrap Bootcamp with my colleagues at Decker Library. Once I realized LibGuides is based in the Bootstrap framework (after excellent support from Springshare), I realized LibGuides could be customized if you gave a few hours of your time to learning this code.

Decker Library (@deckerlibrary) will be hosting a Twitter chat about the LibGuide and instruction on Wednesday, June 8 at 2pm EST.
Follow along using #libeyrianship and @deckerlibrary
Official Announcement Coming Soon!

Quick LibGuides Update: New Layout and Export All Records for Tabular Data

UPDATE to the update: This LibGuides update went live approximately 5:22 p.m. Eastern Daylight Time. We hope you enjoy the new look and the All Records Export!

We have heard from quite a lot of you that you’d like to download lists of various things in your systems and massage or share that data with Excel. We’re in the process of implementing new code that will make this much easier. Starting tomorrow, May 3, you’ll see a new “Export all Records” button on some pages with tabular data.

Click that Export All Records button to download an HTML or CSV copy of every record contained in all the pages. Starting on May 3, you’ll see this new layout for the following pages:

  • Content > Guides
  • Content > Assets
  • Content > Assets > A-Z  Database List
  • Tools > Link Checker
  • Admin > Subjects, Tags, & URLs (all three pages)
  • Admin > Groups
  • Admin > Accounts

This new and improved way of handling tables looks a bit different, so here’s a screenshot showing what’s going on:

screenshot of the assets screen  showing Export All Records button and results filtered by "science" in the asset title

Sooper-secret bonus feature!!

Go to Content > Assets > A-Z Database list and click Export All Records. That export now contains the URL, Subjects, Vendors, Types, and Friendly URLs for all your database assets.

New to LibInsight: Track Individual Reference Questions, and More!

Up until now, to track and analyze reference questions, a library had to create a custom dataset. That’s still possible, of course, but if you’re a librarian who likes things in the right categories (and we know you are!), you can use a new option in the Reference Dataset to track those individual transactions.

How? When you create a Reference dataset in your LibInsight installation, you’ll see three options:

Screenshot of options to create Reference Dataset. They are read in the text below this image)

If you are tracking monthly statistics from another reference system, choose “For importing aggregate count of SMS, Chats, Tickets, & FAQs from my Reference system.” To have those numbers automatically harvested for you from LibAnswers, choose the second option. To enter details about each question answered at your desk, choose the third option, “To add individual Reference Questions.”

Bonus! You can integrate a READ scale field if you use that in your library. Analysis of the READ scale values is included in the dataset analysis.

Many folks use LibAnalytics to track their reference questions, and that’s great! LibInsight goes one further and gives you the power of all the field types in the Custom Dataset, applied to your Reference service! Add select fields for items like location or the method used to ask the question; add a multi-select field for items like “Resources Used.” Did you consult the catalog, a database, and a book from the ready reference shelf? No problem! Check all that apply. :) Also available are Numeric, Monetary, Scale, and Date/Time fields. You can divide fields among three columns on the entry form and include text instructions, if you so wish.

Other New Features

We’ve also added a couple of new filters to analysis. For any select field, you can choose “is not” to see records that match all options except the one(s) you choose.

screenshot of the analyze screen with "is not" as the selected filter

We’ve added a multi-select filter to the analysis page for Gate Count datasets so that you can analyze related libraries / entrances as a group:

Screenshot of the gate count analyze screen with two branches selected

Last but not least! You can now edit your Custom and Shared dataset Pre-Defined entries from the Manage Datasets > your dataset screen:

Screenshot of the Manage Pre-defined Entries tab

New Hanover County Public Library’s Knowledge Base in the Cloud

Rachel Langlois at the New Hanover County Public Library had a problem, she needed to create a cloud-based and mobile-friendly staff Knowledge Base. This Knowledge Base, replacing their paper manuals, needed to be flexible enough to be accessible by staffers anywhere and at anytime, but also secure enough so that patrons couldn’t gain access.

The New Hanover Public Library is a power Springy user, with subscriptions to LibGuides CMS, LibAnswers, LibCal, and LibInsight (not publicly accessible). So rather than turning to another tool or creating a VPN, Rachel thought to make use of the tools already at her fingertips! She created a Restricted/Password-Protected LibGuides CMS Group.

For a little background, with LibGuides CMS Groups you can create internal/restricted groups and guides assigned to those groups are automatically protected and not visible on the public side. It’s ideal for creating a cloud-based staff intranet, policy manual, or in Rachel’s case – a roving Knowledge Base. You can learn more about using LibGuides CMS to create a staff intranet here.

Only staffers at NHCPL with the password can access the Knowledge Base. So, it’s easy for them to call it up whenever and where ever they need it, from home or even while they’re roving the stacks – but with the safety and security of password protection.

And better yet, Rachel’s being green and saving effort to boot. If policies change, she only needs to update the Knowledge Base without having to reprint an entire new paper manual.

So kudos to Rachel for thinking inside the (LibGuides) box, and using LibGuides CMS to address this need! In fact, the Knowledge Base is now a standard section of on-boarding for all new NHCPL staffers.

Got 3min? Rachel even made a video so you can check out their Knowledge Base for yourself!
Note: The password in the video is no longer the password for the Knowledge Base. Strong security procedures for the win!

New Hanover County Public Library Knowledge Base Video Screenshot

Video opens in a new window.