Hear How Two Public Libraries Are Using LibStaffer

Live Speaker Webinar Series May 22 and June 6

Learning By Example

Sometimes, the best way to understand how a tool can be used in your library is to see how someone else is using it in theirs.

To that end, we have two amazing speakers from the Arlington Public Library and the Marion County Public Library System each presenting on how they’re using LibStaffer at their libraries.

Join us for two opportunities to learn how other libraries are using Springy Tools, why they switched, and ways they’re using its unique features.

What’s LibStaffer?

LibStaffer is staff and service point scheduling tool designed to take the hard work out of scheduling so you have time to focus on more important projects. Organizing the reference desk schedule for next week, or covering John’s summer vacation, rotating early AM shifts so poor Mary isn’t stuck with the 8am’s every single day – is hard work, and it never ever ends.

LibStaffer’s powerful auto-scheduling tool understands staff preferences and their availability limitations so accurate schedules are created quickly and easily. Easily:

  • Outline who can work on which schedule and define staff availability including time-off;
  • Integrate with LibCal’s Appointment Scheduler so one-on-one consultations aren’t booked at the same time as a reference desk shift;
  • Enable Clocking In/Out with the LibStaffer Timeclock with IP & Geolocation functionality;
  • Create Workflow Forms that facilitate the entire life-cycle of a workflow process (like an employment application!);
  • …. and so much more!

These speakers will cover:

  • How they’re using LibStaffer across multiple branches and service desks;
  • What they were using originally (Excel Spreadsheets!) and why they moved to LibStaffer;
  • Their favorite LibStaffer time-saving features like the drag & drop tool and the auto-scheduler.

Register Today – Webinars Are 30min and Free!

Timing doesn’t work and can’t attend? Register anyway to receive the recording! Just choose, ‘Receive Recording’ from the sign-up form.

How Arlington Public Library Uses LibStaffer

When: Wednesday, May 22

Time: 1:30pm – 2:00pm U.S. ET

Register Todayhttps://calendar.springshare.com/calendar/training/arlington-public-library-uses-libstaffer.

Note: We’re using the awesome new Friendly URL feature for Calendar Events!


How Marion County Public Library System Uses LibStaffer

When: Thursday, June 6

Time: 1:00pm – 1:30pm U.S. ET

Register Today:

https://calendar.springshare.com/calendar/training/marion-county-public-library-system-uses-libstaffer.

We hope to see you during this special guest presenter’s webinar series! If not, be sure to visit this blog again as we’ll be posting a post-event recap with links to the video recordings.

LibApps release: New LibCal, LibAuth, LibGuides, LibAnswers, LibInsight, LibWizard, LibStaffer, and LibCRM Features

So far in May we’ve celebrated May the Fourth, Cinco de Mayo, and Mother’s Day (among other awesome days)…and now it’s time to celebrate Springy Release Days! Bask in the shininess of new features and the glory of fixes. Use this celebratory energy to plan your next projects, including implementing these new features / adding them to your workflows and moving to LibWizard v2. Check out the training links at the end of each section for inspiration and guidance!

These releases are on their way to you this week, and will be live in all regions by the end of the day on Friday, May 17.

Read about: LibCal | LibGuides | LibAnswers | LibInsight | LibWizard | LibStaffer | LibCRM

LibCal

Confirmed Bookings Calendar 

We’re thrilled to bring you this heavily requested feature in LibCal. You can now run a calendar view of all confirmed space bookings for a category and/or location on the admin side of the system. This awesome new feature provides the ability to filter the calendar by spaces within the category/location selected and can be displayed in the ‘Agenda’, ‘Day’, ‘Week’ or ‘Month’ format. Lastly, hover over a booking for information about it, as well as any event details (if the booking is tied to one). Head to Spaces > Confirmed Bookings to try it out!

OAuth2 Integration

It’s here: the long awaited OAuth2 authentication support for syncing Appointments and Space bookings with your Exchange/Outlook calendars/resources! This authentication method is a more secure way to sync than storing Outlook/Exchange passwords, as with the current setup. Check out our documentation to learn how to set this up.

Discount Code Support

Our online billing component is always growing, now with support for discount codes! Create, manage, apply, and track discount codes for events, equipment, and space bookings. Head to Admin > Billing > Coupons/Discount to get started.

Equipment Booking for Events

Ever wanted to book required equipment items during Event creation, rather than booking separately through the Equipment module? Well, now you can do just that! When creating or modifying event details, a new drop-down selection is available to book equipment items for the event.

Other Features & Fixes

  • Cancelled Space Bookings – We’ve added which user cancelled the space booking as well as the date & time they cancelled it (check the calendar icon next to the name) to the Spaces Booking Explorer and Booking Details Modal. (This will only appear for recent and future cancellations.)
  • Public Page Event Search – We’ve made improvements in LibCal’s public search capability: better quality search results with fewer problems. This includes returning to the search results page you were on (vs. the beginning of the search results list) when you click an event link, then use your browser’s back button to return to search results.
  • Appointment Widget Improvements – We’ve improved the appointments widget to make available date/time display more intuitive when there is only one group available for selection / the ‘No Preference’ option. Previously, it was not clear that the single radio button selection still needed to be clicked to view the available dates/times.
  • Spaces Stats Report Fixes:
    • The Time Available value in the Booking Summary for Stats > Spaces will now report correctly when viewing a single space in a category.
    • When ‘All Locations’ is selected in the ‘Location’ field, the ‘Time Available’ amount in the Bookings Summary section will return the correct time value.  Previously it would always return 0 minutes.
  • Improved Equipment Fines Logic – The Equipment fines logic accumulates late return fine amounts so patrons are automatically banned when the total amount of fines is equal to or greater than an amount you specify.

Upcoming LibCal Training Sessions:

Also check out our recorded sessions!

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LibApps, LibGuides, & LibAuth

Cross-Region Guide Copying

We’re super excited to announce the ability to copy a guide into your system, regardless of what region you’re in. Did you hear about a guide in Canada that you’d like to copy into your system, but you live in Australia? No problem! In LibGuides, go to Content > Create Guide, and search by keyword or URL. The results you see there are now pulled from servers in all regions: Canada, US, Australia, and Europe. We’re a global, guide-copying community again! 🙂

(Note: We are also working on globalizing the LibGuides Community site [library and guide searches] and are aiming to have that out to you this summer. This release is only about the actual process of copying guides from any region using the Create Guide screen within your own system.)

LibGuides Fixes & Features

  • When you set a site-wide IP or LibAuth restriction, your site is automatically set to NOSHARE, meaning no one can copy your guides, and your content does not show in the LibGuides Community site.
  • The Statistics > Guides > ALL MY GUIDES filter now (rightly) shows just that: stats for all guides you created!
  • The Statistics > Assets > single asset > Export All button is back where it ought to be.
  • We fixed an error that was shown if you add a LibWizard item, but your LibWizard system contains no forms or surveys.
  • We fixed an issue where HTML added in the “Best Bets” language label did not display properly on Subject pages.
  • We fixed an issue related to LTI that caused nothing but a blank page to show if your guide contained hidden pages.
  • When you hide a top-level page, its visible sub-pages are no longer italicized (which implied that they were also hidden).
  • Accessibility: We restructured tab names so that they do not use obsolete navigation conventions.

LibAuth Fixes & Features

  • We fixed an issue where configurations weren’t saved properly if you entered a bad metadata URL.
  • We implemented a check for the CQ field for SIP2 connections, because the connection will fail if this field is not turned on in the ILS.

LibApps Fixes

  • We fixed an internal setting that affected prompt processing of newly-requested Let’s Encrypt certificates.

Upcoming LibGuides / LibAuth Training Sessions:

Also check out our recorded sessions!

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LibAnswers

We have some great LibChat updates and several fixes to share with you this month!

LibChat

  • SMS / Twitter / Facebook Alerts in Chat: These new message alerts had been displayed in the Tickets tab since, well, they’re technically tickets. You all made a mighty fine point, however, that these are all near-instantaneous interactions, much like chats. Your users expect faster replies via these channels, and appreciate getting them. Now that these interactions have moved over to the Chats tab, you’ll appreciate the more streamlined workflow!
Previous LibChat Screenshare Launch Text

Before: Operator Launch link is easily missed

New LibChat Screenshare Launch Text with Button

After: Clear Operator Launch button

  • Screensharing Updates:
    • Launch Button More Prominent: We heard you! The Launch button for the operator to start a screensharing session wasn’t in-your-face enough to really notice, which caused some confusion. We’ve turned the link into a larger button and placed it more prominently in the message for operators.
    • Screensharing Alert: If you don’t have screensharing enabled yet…what are you waiting for? 😀 You can use it internally as well as with patrons, which doubles the usefulness of this awesome feature. Not sure if you have it yet? Check your system alerts when you log into LibChat – if you don’t yet have it, you’ll see an message stating it’s not enabled and to contact us if you want to enable it.
  • Sending Messages: Previously, if the other party was disconnected from the chat (accidentally or temporarily through a network blip), you could not send the message you had typed out. Now you can! If the patron has temporarily disconnected, you can still send your message and it will appear if/when the patron reappears in the chat.
  • Chat Fixes:
    • If you did not have a Nickname set in your account settings (click your email address at the top right of the screen to set one), no name appeared in the patron’s chat window…which could be a bit disconcerting. It now correctly displays your account name if you do not have a Nickname set.
    • New Chat Dashboard: Chats that were transferred to a specific user in a department will once again only be claimable by that specific user. No more can other users monitoring the same department claim it out from under you!
    • When looking at the help text for desktop notifications, the “More Help” link was…less than helpful, since it was a broken link! :facepalm: That link is now far more helpful, pointing you to our updated documentation.
    • Old Chat Dashboard: If an operator in one department transferred a chat to an operator in another department, the chat now correctly displays for that other department.

Other Fixes:

  • Ticket Email Notification Fix: If an internal note is sent to a user in the Address Book list and they reply via email, an email notification is properly sent to the ticket owner.
  • Ampersands in Ticket Replies: Ampersands in text and links in replies now properly display simply as & vs. &, which was breaking the links.
  • Ticket Reply Drafts: The word “Draft” is now firmly back in place in the reply header, making it clear to all that the reply in question is indeed a Draft Reply, and has therefore not yet been sent to the patron.
  • Prompting for Ref Analytics Upon Ticket Reply: The option to prompt account holders to fill out Reference Analytics datasets when a reply is sent (vs. the ticket being Closed, specifically) is once again working as it should.
  • FAQ Media Preview: When adding embedded media to an FAQ, the preview of said media will now properly display.
  • FAQ Entries > Create FAQ Button: If you only have one FAQ group in your system and use the Answers > FAQ Entries > Create FAQ button, it now correctly allows you to create a new FAQ.

Upcoming LibAnswers Training Sessions:

Also check out our recorded sessions!

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LibInsight

We’ve made a bunch of improvements to the E-Resources (COUNTER 5) dataset:

  • If a vendor queues a report when you request one (instead of running it on demand), we’ll fetch the report after a reasonable period of time. We also resolved a couple of other issues related to fetching SUSHI reports.
  • View your most-frequently-used resources by variable (investigations, requests, searches) by doing an Analysis, then going to Journals, Databases, or Books > Top Use.
    screenshot of books top use report
  • We split the main Usage Graph into multiple graphs to make them easier to read. Instead of seeing all variables on a single graph, you’ll see graphs for Investigations, Requests, Searches, and Access Denied.
  • We added a checkbox to show or hide the cost-per-use data when doing an analysis so you can view this information on demand, or hide it for easier reading.
  • We added “Master” to the names of the reports that we fetch, since we fetch master reports and not standard views.
  • When you copy an invoice, any title and cost details added to the invoice will also be copied. This means that you can create one invoice and copy it from year to year, making adjustments as you go.
  • We’ve added code to normalize text pasted into the SUSHI Server URL field. Providers often give you a long and complicated URL as the server address, but all LibInsight needs is the first bits. 🙂 You paste, we’ll figure it out for you.

Custom Dataset Improvements

  • When you upload a file and that file contains an IP address field, that data is saved, rather than your own IP (as the submitter)
  • You now have the option to NOT record the submitter’s IP address when a record is submitted.
  • A new system field lets you track and view (or not) the method of submission: widget, record data screen, API, file upload.
    screenshot of new system fields

Additional fixes and features

  • We’ve added “r4” to distinguish the COUNTER r4 datasets (E-Journals and Databases; eBooks) from the COUNTER r5 dataset (E-Resources).
  • We fixed an issue that was allowing people to accidentally enter zeroes while using the Manual Entry screen for COUNTER r4 datasets.

Upcoming LibInsight Training Sessions:

Also check out our recorded sessions!

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LibWizard v2

We’ve conjured up so many magical new features in this release and hope you’re as excited using them as we have been concocting them! If you’re on the fence about moving to LibWizard v2, check out the features below. There’s no denying that now is the time.

  • The Conditional To option in LibWizard items.Conditional Email Notification – No smoke and mirrors, the most requested feature ever is here! Choose to send an email notification to different addresses based on a user answer to a dropdown, radio button, or checkbox question. Go to Form/Survey/Quiz/Tutorial Options > Submission Behavior > Advanced Email Settings > Conditional To and select Dynamic To Based on User Input. Select the field you want to use and who to email for each answer choice.
  • Pre-Populate Form Fields:
    • Create a custom URL to pre-populate fields with default answers.
    • Map fields to Open URL parameters! You can create a URL to use in your library catalog, which fills in the item’s title, author, ISBN/ISSN, etc., field(s) in your form automatically!
  • Upload Limits on File Size / Extensions
    • Limit the maximum file size a user can upload.
    • Limit the file type(s) users can upload; enter them manually or choose from our presets!
  • Set a Domain Restriction on the Email Field – Want a user to only enter their university email address? Just list the domain(s) you want to allow in the Domain Restrictions field.
  • Rating Field Gets Stars and Sliders – The Rating field has gotten fancier! In addition to the usual radio buttons, you can now choose to display stars or sliders.
    LibWizard's new star rating feature.
  • LibWizard's new Preview, with options to ignore required fields, etc.Preview – We’ve given Previews an upgrade! No more filling out required fields with dummy text just because you need to see the 2nd page of the survey! Now you can choose to ignore required fields, show hidden fields, or jump directly to any page. Plus, a submission from the preview is recorded in its own area separate from ‘live’ submissions, so you don’t even have to delete your test submissions.
  • Text Editor Updates – The rich text editor is now smarter!
    • Text block field which using the Collapsible Box option.Textbox, Welcome, and Thank You Screens – Collapsible Box: Need to add a long definition or instructions, but don’t want it to take up the whole screen? Add it as a Collapsible box! Click the icon to add it, give it a name, then click to expand and add the “hidden” text.
    • All Field Types: Choose font size / color and add images.
  • Submission Review Page – Opt to display a review page to user before they submit their response. This is especially helpful for long/complex forms & surveys! Head to Options > Submission Behavior and check “Display a Review Page” to enable this option.
  • Automatically Number Questions – No more manually adding a number to question text (and having to change it when you add or reorder questions)! Head to Options > Look & Feel and check the Display Field Numbers box (then Save!) to automatically number any field requiring user input (i.e., not the text block, line separator, etc. fields).
  • Custom JavaScript at the Form/Survey/Quiz/Tutorial Level – If you are fluent in JavaScript and want to add a custom script to a Form, Survey, Quiz, or Tutorial, you can! Head to Options > Advanced > Custom JavaScript and add your script (without opening & closing script tags). If you are not familiar with JavaScript, we do not recommend using this option.

Upcoming LibWizard Training Sessions:

Also check out our recorded sessions!

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LibStaffer

Message Wall
The Dashboard/Home page now has a Message Wall – a convenient way for admins to post important messages and announcements! Head to Admin > System Settings > Message Wall Settings to enable this new feature.

Color Code Accounts
You can now associate a color with each LibStaffer account. Once set, the selected color displays before the staff members name on the Schedule view. Head to Admin > Accounts > edit account > Manage Account screen to get colorful!

Reports

  • Swaps & Given Up Summary Report – This new report summarizes by account how many shifts have been given up and swapped over the time range selected. It also provides critical information on how long before a shift was set to start that it was given up / swapped, and categorize total given up / swapped shifts by time of day. This report will only start collecting and reporting on data from its initial release going forward. Head to Reports to check out the new Swaps & Given Up Summary Report.
  • Available Hours – This report gives you a convenient display of Available Hours associated with each account. No more having to go to individual accounts! Click Reports and run the new Available Hours report.

Other Features

  • Monthly Shift Recurrence Options – Now you can create shifts with a monthly recurrence pattern.
  • Workflows – Custom Email Intro – For workflows set to send submission contents to the submitter, you can now add custom intro text for the email.  Go to Admin > Workflow Forms > Edit Workflow Form to add it.
  • Schedule Notes – Have an important announcement for a specific date? Add a Schedule note! Apply it to one, multiple, or all schedules. You’ll find this feature under Admin > Notes.
  • Outlook ‘Free’ Status – If an Outlook event has a status of ‘Free’, that time is also considered free/available in LibStaffer.
  • Admin Alert When Staff Cancels Time Off – Admins can get optional notifications when staff members cancel approved time off. Head to Admin > Accounts > Edit Account > Email & SMS Alerts to enable this notification.
  • Given Up Shift Emails
    • Select which Admin accounts you want to receive these notifications (vs. all admins).
    • Opt to send these emails right away vs. on a digest/hourly schedule.
  • Custom Colors for Shifts – Have you been longing to make one of your shifts the perfect shade of teal? Now you can! Break out of the standard shift colors and use the custom option on the right-hand side to pick your perfect palette.
  • Reuse Shift Names – When creating a new shift, you can easily reuse existing shift names! Start typing the name, then select it from the list of suggested matches.

Upcoming LibStaffer Training Sessions:

Also check out our recorded sessions!

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LibCRM

Email Notifications and a Dashboard makeover lead the way for this LibCRM update!

  • Notifications: Regular users and Admins ca receive Email Notifications when they are assigned new Profiles, Tasks, or Projects. Turn notifications on or off right from your Dashboard.
  • Dashboard: The LibCRM Dashboard now shows some general system statistics & Springy news:
    • The At A Glance view displays the total number of People, Organizations, Interactions, Projects, and Tasks you have in your LibCRM system.
    • We also added the News & Announcement Boxes to keep you up to date on what’s happening at Springshare and with LibCRM.
  • Reports:  We are continuously improving LibCRM reports.
    • In this release, report output was improved by showing all custom fields in the Display and XL export.
    • Also, when filtering by Profile Type, you can choose what kind of search is done: match any or match all selected profile types.
  • Interactions:
    • Easily record repeating interactions, whether it’s Daily, Weekly, Monthly, or a group of dates you manually select.
    • Associate Interactions with Tasks, using the “Interaction for > Select Tasks” option at the bottom of the page.
    • We also improved auto assignment when a new interaction is created.
  • Data Import:
    • Data Import validates on Email only. The import tool displays any records that already exist in your system by matching on Email.
    • Fixes include:
      • Owner information is correctly imported
      • Select fields show the selection when editing the profile post-import.
  • Other:
    • When adding a new Relationship or Membership, add the Relationship/Membership Type before the Relationship/Membership With, to provide a more logical flow. (Name: Springy Share; Relationship Type: Director; Relationship With: Springy Public Library)
    • Admin > Manage Integrations has more detail about how LibCal and LibAnswers integrations work / how often they’re run.
    • Looking for your System Email? It’s now conveniently located on the Admin > Manage System Email page!
    • We continually review the system for Accessibility and make changes where needed. This release includes accessibility updates for several pages.

Coming Soon!

  • Mass Email: LibCRM will have Email Campaign Management! This allows users to create an email with multiple recipients right within their LibCRM system. Once created, you add recipients from People or Organization profiles, then save the email as a draft or send. An Email Interaction will automatically be created under each recipient profile.
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    That’s it for this round of updates from Springy HQ. We would like to thank you, our user community, for sharing all your great ideas with us! We love making them a reality and look forward to bringing you many more improvements in 2019. We are always here for you if have any suggestions or questions.

    Feed Your Data Cravings — With Springy Stats That Are Off The Charts!

    Get Me Some Actionable Data…STAT!

    This is the world we live in. We need proof to try the pudding. 15 years ago, people simply went to a restaurant, chose a vacuum, or took a gym class. Now, most people spend a considerable amount of time doing research before major and even minor purchases. Just think about how many reviews you’ve read lately for a mobile phone case. How many stars does it take for you to choose a taqueria? Forbes says, “82% of smartphone users consult their phones on purchases they are about to make in-store.” Librarians have known for a long time that keeping statistics is important. Having actionable data is key.

    Grid And Bear It.

    Springshare understands how valuable metrics are to libraries. You’re in the service industry. It’s critical for you to keep track of usage, to measure growth, and to gather feedback. You have to be able to make assessments about which efforts are yielding positive results and which programs or classes are no longer popular. Springshare has statistics built into every tool. Since the love of data is now a very cool thing, we wanted to geek out and share some great charts and graphs you can dazzle people with at the staff meeting.

    LibWizard allows you to easily build custom forms, surveys, quizzes, and tutorials. If you choose the Grid Field, you can get feedback on a number of related questions all at once. Looking at the data through the varied chart options can quickly help you make some decisions about, in this case, improvements to library instruction sessions. As we can see from this Post-Instruction Survey, the attendees thought the class was maybe a bit short. And, while they thought it had great content and examples, it didn’t have enough hands-on exercises and there wasn’t enough time for questions. How incredible would it be for your team to have this kind of evidence?

    It’s All About The Filters.

    LibCRM is our Customer Relationship Management tool designed specifically for libraries. It’s amazing what this system helps you keep track of from projects and tasks to the complexities of relationships and memberships to recording all the work you’re doing to be of service and build a rapport.

    But this system isn’t just wowing people because of what it can hold. It’s surprising folks with what you can extract. You choose the filters and get the intelligence you need.

    Here’s a report on Adjunct Faculty Who Don’t Communicate with the Library. Being able to run a report that can filter through scores of records to display these specifics is beneficial. You could then spearhead a project to boost your outreach that gives you a real place to begin.

    Don’t Just READ Into It.

    The READ Scale or Reference Effort Assessment Data has been around since about 2002 when an ARL (Association of Research Libraries) survey was conducted and unearthed the problem that the READ Scale solves.

    They had determined that it was necessary to spell out the efforts being made by librarians to help answer patrons. This ensures an accurate assessment of the work each interaction entailed.

    Since inception, the LibAnswers Platform has provided librarians with the ability to select the READ Scale number that corresponds with the activity when recording the transaction. If you’re not already using it. You should! Data is most helpful when it is quantitative — in this case measuring effort. It justifies the need for professional librarians and their invaluable expertise. Plus, having this knowledge helps with scheduling. It’s easy to look at the time stamp in the stats. When the most difficult questions are being asked, you can make sure there’s a manager around.

    Now, go ahead and check out the Stats and Reports features in all your Springshare tools to get the data that you need!

    Guest Presentations from ACRL 2019 are Available!

    In case you missed our awesome line-up of guest speakers at the ACRL Conference in Cleveland, we have the recordings available for you!

    Watch all guest presentations and download presenter materials on our ACRL 2019 Guest Presentations Buzz Guide. Huzzah!

    While you’re there, you might notice that all videos are hosted on our Facebook Page*. That’s because we use Facebook Live to stream these guest presentations… 100% live. So please bear with us if they’re not 100% polished and sparkling, the beauty of live video streaming is that we’re all on this journey together – and the hiccups are what make it interesting.

    And hey, while you’re looking at this videos on our Facebook page …why not take a minute and LIKE our page? This way, the next time we stream amazing guest speakers, you won’t miss out on seeing them. And remember, if you want to receive notifications in your Facebook Feed, you’ll also need to adjust your notifications to ON. This way, you won’t miss out on product updates, video presentations, Facebook Live streaming, and more.

    These 15-min guest presentations by Springshare users will get you thinking about all the new and interesting ways you can use your Springshare tools.

    Perhaps you’ll want to setup LibCal Spaces for reserving Bloomberg Terminals like CUNY – Lehman College or  use LibWizard Tutorials for Training Student Workers like the University of Guelph-Humber Library. Or if you’re looking for LibGuides usability practices then take a page from James Madison University’s Usability Study or Kennesaw State University Library’s Student-Centered LibGuides Design.

    So take a minute (or two or three) and learn from your fellow colleagues on the endless possibilities of Springy tools.

    With 13 presentations – it’s time to get #springyinspired!

    Guest Presentations

    (times vary between 17min – 12min in length)

    Ellen Filgo: Baylor UniversityBaylor University Library: Assessing Research Consultations – Survey a ‘Captive’ Audience

    Baylor Librarians ramped up their research consultation program, using LibCal’s appointment scheduler as a convenient way for students to book appointments with the librarians. In 2017, they realized that we had an untapped opportunity for assessing the program, through LibCal’s automatic email system. They inserted a link to a LibWizard survey in that follow-up email with questions about the research consultation. This process was a very easy and low-maintenance way to perform assessment with what is virtually a captive audience.

     

    Michelle Ehrenpreis: Lehman College CUNYCUNY – Lehman: Bloomberg & LibCal – A Match Made in Collaboration Heaven

    Learn how LibCal was used to implement booking the newly installed Bloomberg Terminal in the Leonard Lief Library at Lehman College. Particulars include collaborating with business faculty to understand departmental needs, working with multiple departments to set up protocol, how the setup influences the student as user, harvesting relevant statistics, and future implications for implementation.

     

     

    Heidi Blackburn: University of Nebraska at OmahaUniv. Nebraska, Omaha: Women in STEM in Higher Education – An ALA Carnegie-Whitney Grant Project

    Imagine patrons trying to find sources on STEM-related topics such as biases women face, classroom experiences, learning communities, mentoring or work-life balance for assessment, best practices, or accreditation purposes. This information was not readily available in one location for easy access. With the help of a student research assistant, they created a LibGuide documenting and organizing over 1,100 citations regarding the status of women in STEM in higher education.

     

    Mikki Smith: Corning Museum of GlassThe Corning Museum of Glass: From Answer to Experience – LibAnswers FAQs Transformed

    In 2018, the Library’s Public Services Team formalized a plan to re-imagine the pool of several hundred static, redundant, and sometimes out-of-date published FAQs to function as a mobile-friendly, visually appealing introduction to Library and Museum resources. Revised FAQs highlight relevant digital content from across the organization where possible, including blog posts, images, digitized library resources, and videos from our YouTube channel, as well as a small number of print and archival resources in our collections that might be of interest.

     

    Hillary Ostermiller: James Madison UniversityJames Madison Univ. Library: The Gap Between Student and Subject Guide – Findings from a Usability Study

    Four liaison librarians from very different disciplines (including Biology, Business, Media Studies, Social Work, and Writing) conducted a series of usability tests in Spring 2018. They asked participants to complete a series of tasks using James Madison University subject guides, and all screen activity and voices were captured using Morae Recorder. The results were fascinating, enlightening, and immediately useful. The research team is currently sharing practical implications from our findings with colleagues via a “Tip of the Week” email.

     

    Bernadette Mirro: Marymount UniversityMarymount Univ. Library: A Tale of Data – How our Stats Have Improved Two Years After Integrating LibGuides into our LMS

    An overview of two years’ worth of data that demonstrates the impact of integrating LibGuides into Canvas, a learning management system, that put the library’s resources at our students’ point of need. The statistics will reflect the impact of LTI integration on LibGuide visits, online reference chat service, streaming media usage, eBook usage and faculty awareness of resources. Learn how changing the way students access your resources can positively impact your library services.

     

    Mary Aagard & Jamie Addy: Boise State University and Georgia CollegeBoise State Univ. & Georgia College Libraries: Common Reader Remix – Librarians Leading Innovation

    This presentation describes the evolution of two campuses’ common reading programs from single item, book-based reads, to curated lists of essays. The essay selections are accessed via LibGuides and leverage library collections and open resource selections. LibGuides are used to track usage and organize materials that accompany the reading programs.

     

     

    Melissa Clapp: Wofford College

    Wofford College Library: Library Memory is for Exhibits, Too

    Library exhibits too frequently exist only ephemerally. Librarians can use Guides to give exhibits digital, interactive life, and a place in the library’s permanent memory. This presentation shows you how to maximize the effort put into exhibits by complementing the physical with digital space.

     

     

     

    Sue Hunter: University of Guelph-HumberUniv. of Guelph-Hunter Library: LibWizard Tutorials for Training Student Workers

    At the University of Guelph-Humber student workers, known as Research Support Peers, staff a service desk to assist their peers in the research process. LibWizard tutorials were developed for training aids for these student workers. The tutorials include techniques for searching databases based on specific assignments and information on citation styles.

     

     

    Amy Gratz Barker and Ashley Hoffman: Kennesaw State UniversityKennesaw State Univ. Library: Student-Centered Design – Creating LibGuides Students Actually Use

    Having trouble creating and maintaining research guides that students actually use? We were! Learn how we addressed several years of low usage statistics and general dissatisfaction with our guides by creating a new blueprint based on student feedback. We shared the results of our study, highlighting what students are really looking for, as well as tips for using these design research methods yourself!

     

    Emily Underwood: Hobart & William Smith CollegesHobart & William Smith College Libraries: Maintaining a Library Website Isn’t Only for the Coder at Heart

    What do you do when your institution’s systems librarian leaves and you inherit the responsibility for maintaining your library’s website and LibApps products? Run and hide? No! Despite a lack of coding knowledge, not only can you keep the website functioning, but you can also improve it. You, too, can use LibGuides CMS to power your website all while learning to code on the fly!

     

    Cleveland State UniversityCleveland State Univ. Libraries: Recasting Research Guidance – Using a Comprehensive Literature Review to Establish Best Practices for Developing LibGuides

    As online tools, research guides should follow best practices for user experience, while also serving the needs of researchers on our campuses. Much has been published about LibGuide design in the last decade, and it can be hard to wade through the variety of literature, much of it gray literature. In keeping with evidence-based library and information practice, the researchers conducted an in-depth literature review, developed a set of literature-informed best practices for LibGuide design, and applied them to their own guides.

     

    Loring Prest: California University of Pennsylvania California Univ. of Pennsylvania Library: Saving Time with Hidden Boxes and Reusable Content

    Learn how I use hidden boxes and reusable links to save time and standardize content on our LibGuides-based library website. These elements help manage the announcements that appear on the home page, display special messages in a top banner box that is enabled when needed, and provide standardized content for reuse by other LibGuide editors.

    Prince Georges CC Uses LibWizard to Assess Student Success

    An Easy Way To Get Important Data You Need.

    Libraries are working very hard to provide excellent instruction, easy access to information, and responsive service relevant to the needs of their students, faculty, patrons, and staff.

    If you know a little about LibWizard, you probably know that it allows you to make an unlimited number of custom tutorialsforms, and surveys. These are great for gathering feedback to help you know what you could be improving or doing away with, what patrons are enjoying and what they want even more of from the library.

    However, Prince Georges Community College is also using LibWizard to build quizzes. Their library team has prioritized assessment and are taking a serious look at whether their students are learning. In the end, doesn’t all the work come down to this?

    If You Know What Features You Need, It’s Easier To Find Your Solution.

    Marianne Giltrud wears many hats as an Assistant Professor, Instruction Librarian, and Secretary in the Faculty Senate Academic Council at Prince Georges Community College. Assessment is one of her responsibilities. She relayed why she needed to find a new tool to address it.  They had quizzes built using some older technology. The person who created them left and neglected to hand over the admin rights so it was impossible to access the assessment data. Since Marianne was in a position to find a solution, she wanted one that could yield the data that she needed. Recalling her search, she said,

    We used Google Forms for most of our surveys and forms. However, the google forms/spreadsheets do not provide robust enough data, for assessment. You can do pivot tables but not everyone can do them. LibWizard reports are easier to run and use.

    I have used Survey Monkey for a variety of things, but it really isn’t designed for quizzes, per se. You can ask questions that are on a Likert scale but it doesn’t have the features like conditional logic, grading, feedback, timers, and more. LibWizard gives you a lot more options and ways to slice and dice the data.

    Marianne chose to use LibWizard for a number of reasons. She said,

    We already use Springshare products like LibGuides, LibAnswers, LibGuides CMS, so it made sense to go with LibWizard. However, it really was the reporting feature with Excel spreadsheets, the charts (pie, graph, bar, and table) and the quiz question features (conditional logic, grading, feedback, and timers) that was the deciding factor. Moreover, we had considered a proprietary InfoLit Tutorial but found that the assessment reports were very basic and it wasn’t customizable enough for what I needed.

    The Goal Is To Assess Learning.

    It can be taken for granted that the students are learning. Academic institutions are fully aware that this is a dangerous assumption. Marianne said,

    Student success is a key metric for the college. Thus, assessment is very important to ensure that students are learning what they need to learn. We report student assessment in many ways.

    The Library and Learning Resources Division strategic objectives tasked to me were:

    • the creation of the interactive videos and with specific measurable outcomes.

    • the creation of an information literacy instruction pre-test and post-test to assess learning in a one-shot face-to-face instruction.

    Both of these required assessment data based on specific learning outcomes. I just reported the data in the FY 2017-2018 Strategic Plan. You’ll find more and more colleges and universities are looking at relevancy, assessment, student success, and ways to engage users.

    Marianne had a plan and executed it. She said,

    I created eight videos/tutorials and embedded the quiz at the end. I then embedded everything in a LibGuide Frame. In addition, we placed the Research Tutorial videos with a link to the quizzes on our YouTube channel.

    Since I wanted to assess the learning, a quiz was the best option for me. I also wanted to use the grading feature, so that students would get the score once they completed each video/quiz.

    You’ll find four quiz questions per video (32 questions in total). I created the learning outcomes and relevant quizzes based on the Association of College and Research Libraries Framework for Information Literacy as a guide to test the students’ knowledge. I created mostly multiple-choice questions but a few were true and false.

    The End Of The Story? Done Correctly, It Never Ends.

    The response to the work that the Prince Georges Community College Library has done with LibWizard is favorable. Marianne said,

    The Library Director likes the data because it can be reported in the measured outcomes section of the Strategic Plan under the Unit Goals.

    Faculty like how we have constructed a way for the students to get a copy of the grades directly or the students can take a screen capture of the grade at the end of the quiz and send that to their professor.

    Even Marianne is happy. It’s funny how sometimes in order to begin to envision a good solution — you must first think about what you want to get out of it in the end. This was that kind of project for Marianne. She said,

    The Statistics report gives a high-level overview including the mean, average and standard deviation. I like bar charts and tables for most of what I am conveying.

    LibWizard is easy to use and the quizzes are can be built without a steep learning curve. It’s mostly a text editor.

    Now, the students can keep viewing the library’s tutorials and they can keep taking quizzes afterward. The data will let the library know if learning is, in fact, happening — which is, of course, the best case scenario.

    Springshare Is Going To ACRL — And It’s Going to R.O.C.K!

    Do you know what Cleveland really needs to keep up its electrifying rock-star-of-a-city status? An influx of College and Research Librarians — and the people who love them! It’s happening, April 10-13, and Springshare jumped on that bandwagon and is excited to kick things off early with a LibGuides pre-conference workshop to open the show!

    Springshare + Librarians in the CLE = a rousing good time, so come to Booth #639 to check out the killer set we have lined up for you or just say hello and talk to our band while we do our mic checks.

    If you weren’t the radio show’s caller 106 and didn’t win free tickets…that’s ok. We know that like Aerosmith, you…don’t want to miss a thing. We’ve got you covered with Live Streams of some of these outstanding sessions. Just tune in to our Springshare Facebook Page at the scheduled local Cleveland time so you can catch the acts.

    Please Welcome To The Stage…

    Baylor University Libraries — Assessing Research Consultations: Surveying a ‘Captive’ Audience — Ellen Filgo

    • Wednesday, April 10 – 6:00pm to 6:20pm Streaming Live on Facebook

    Baylor University Research and Engagement Librarians ramped up their research consultation program, using LibCal’s appointment scheduler as a convenient way for students to book appointments with the librarians. In 2017, they realized that we had an untapped opportunity for assessing the program, through LibCal’s automatic email system. They inserted a link to a LibWizard survey in that follow-up email with questions about the research consultation. This process was a very easy and low-maintenance way to perform assessment with what is virtually a captive audience.

     

     

    Lehman College — Bloomberg and LibCal: A Match Made in Collaboration Heaven — Michelle Ehrenpreis

    • Thursday, April 11 – 10:00am to 10:20am Streaming Live on Facebook

    Learn how LibCal was used to implement booking the newly installed Bloomberg Terminal in the Leonard Lief Library at Lehman College. Particulars include collaborating with business faculty to understand departmental needs, working with multiple departments to set up protocol, how the setup influences the student as user, harvesting relevant statistics, and future implications for implementation.

    See the relevant guide.

     

     

    University of Nebraska at Omaha — Women in STEM in Higher Education: An ALA Carnegie-Whitney Grant Project — Heidi Blackburn

    • Thursday, April 11 – 12:00pm to 12:20pm Streaming Live on Facebook

    Imagine patrons trying to find sources on STEM-related topics such as biases women face, classroom experiences, learning communities, mentoring or work-life balance for assessment, best practices, or accreditation purposes. This information was not readily available in one location for easy access for reports, press releases, curriculum, grants, or other publications. In 2018, Heidi received an ALA Carnegie-Whitney grant for the creation of an online bibliography that provides easy access for librarians and researchers. With the help of a student research assistant, they created a LibGuide documenting and organizing over 1,100 citations regarding the status of women in STEM in higher education.

     

    The Corning Museum of Glass — From Answer to Experience: LibAnswers FAQs Transformed — Mikki Smith

    • Thursday, April 11 – 1:00pm to 1:20pm Streaming Live on Facebook

    In 2018, the Library’s Public Services Team formalized a plan to re-imagine the pool of several hundred static, redundant, and sometimes out-of-date published FAQs to function as a mobile-friendly, visually appealing introduction to Library and Museum resources. Revised FAQs highlight relevant digital content from across the organization where possible, including blog posts, images, digitized library resources, and videos from our YouTube channel, as well as a small number of print and archival resources in our collections that might be of interest. The library views FAQs as an opportunity to not only to provide high-quality reference service, but also to create a virtual experience for users that inspires them to explore further.

     

    James Madison University — The Gap Between Student and Subject Guide: Findings from Usability Testing — Hillary Ostermiller

    • Thursday, April 11 – 1:30pm to 1:50pm Streaming Live on Facebook

    Four liaison librarians from very different disciplines (including Biology, Business, Media Studies, Social Work, and Writing) conducted a series of usability tests in Spring 2018. They asked participants to complete a series of tasks using James Madison University subject guides, and all screen activity and voices were captured using Morae Recorder. The results were fascinating, enlightening, and immediately useful.

    The research team is currently sharing practical implications from our findings with colleagues via a “Tip of the Week” email.

     

    Marymount University — A Tale of Data: How Our Stats Have Improved 2 Years After Integrating LibGuides Into Our LMS — Bernadette Mirro

    • Thursday, April 11 – 2:00pm to 2:20pm Streaming Live on Facebook

     

    An overview of two years’ worth of data that demonstrates the impact of integrating LibGuides into Canvas, a learning management system, that put the library’s resources at our students’ point of need. The statistics will reflect the impact of LTI integration on LibGuide visits, online reference chat service, streaming media usage, eBook usage and faculty awareness of resources. Learn how changing the way students access your resources can positively impact your library services!

     

    Boise State University & Georgia College — Common Reader Remix: Librarians Leading Innovation — Mary Aagard & Jamie Addy

    • Thursday, April 11 – 2:30pm to 2:50pm Streaming Live on Facebook

    This presentation describes the evolution of two campuses’ common reading programs from single item, book-based reads, to curated lists of essays. The essay selections are accessed via LibGuides and leverage library collections and open resource selections. LibGuides are used to track usage and organize materials that accompany the reading programs.

    Check out the Boise State University Campus Read Program LibGuide

    Check out the Georgia College Common Reading Program LibGuide

     

    Wofford College –Library Memory is for Exhibits, Too — Melissa Clapp

    • Friday, April 12 – 11:00am to 11:20pm Streaming Live on Facebook

     

    Library exhibits too frequently exist only ephemerally. Librarians can use Guides to give exhibits digital, interactive life, and a place in the library’s permanent memory. This presentation shows you how to maximize the effort put into exhibits by complementing the physical with digital space.

    See the Sandor Teszler Library Gallery LibGuide

     

    University of Guelph-Humber — LibWizard Tutorials for Training Student Workers — Sue Hunter

    • Friday, April 12 – 11:30am to 11:50pm Streaming Live on Facebook

     

    At the University of Guelph-Humber student workers, known as Research Support Peers, staff a service desk to assist their peers in the research process. LibWizard tutorials were developed for training aids for these student workers. The tutorials include techniques for searching databases based on specific assignments and information on citation styles.

     

     

    Kennesaw State University — Student-Centered Design: Creating LibGuides Students Actually Use — Amy Gratz BarkerAshley Hoffman

    • Friday, April 12 – 12:30am to 12:50pm Streaming Live on Facebook

    Having trouble creating and maintaining research guides that students actually use? We were! Come learn how we addressed several years of low usage statistics and general dissatisfaction with our guides by creating a new blueprint based on student feedback. Our Research Guides Assessment Task Force conducted a months-long study using card sorting and usability testing methods to uncover students’ understanding of the research process and resources. We will share the results of our study, highlighting what students are really looking for, as well as tips for using these design research methods yourself!

    Check out our Political Science LibGuide

     

    Hobart and William Smith Colleges — Maintaining a Website Isn’t Only for the Coder at Heart — Emily Underwood

    • Friday, April 12 – 1:30am to 1:50pm Streaming Live on Facebook

     

    What do you do when your institution’s systems librarian leaves and you inherit the responsibility for maintaining your library’s website and LibApps products? Run and hide? No! Despite a lack of coding knowledge, not only can you keep the website functioning, but you can also improve it.

    You, too, can use LibGuides CMS to power your website all while learning to code on the fly!

     

     

    Cleveland State University — Recasting Research Guidance: Using a Comprehensive Literature Review to Establish Best Practices for Developing LibGuides — Marsha Miles, Theresa Nawalaniec & Mandi Goodsett

    • Friday, April 12 – 2:00pm to 2:20pm Streaming Live on Facebook

    Many academic librarians create and use LibGuides on a regular basis. As online tools, research guides should follow best practices for user experience, while also serving the needs of researchers on our campuses. Much has been published about LibGuide design in the last decade, and it can be hard to wade through the variety of literature, much of it gray literature. In keeping with evidence-based library and information practice, the researchers conducted an in-depth literature review, developed a set of literature-informed best practices for LibGuide design, and applied them to their own guides.

     

     

    California University of Pennsylvania — Saving Time with Hidden Boxes and Reusable Content — Loring Prest

    • Friday, April 12 – 2:30pm to 2:50pm Streaming Live on Facebook

     

    Learn how I use hidden boxes and reusable links to save time and standardize content on our LibGuides-based library website. These elements help manage the announcements that appear on the home page, display special messages in a top banner box that is enabled when needed, and provide standardized content for reuse by other LibGuide editors.

    Check out the relevant LibGuide

     

    Take In The House Band Sessions

    LibGuides, LibGuides CMS & LibAuth

    Creating LibGuides That Rock

    Embedded Library with LibGuides CMS – LTI

    Access Denied! Using LibAuth to restrict LibGuides CMS

    Adding Dynamic Content to LibGuides with Gallery Boxes

    LibCRM: Our Customer Relationship Management Tool Designed for Libraries

    LibCRM: A CRM for Outreach & Liaison Librarians

    The LibAnswers Platform

    LibAnswers At Your Service

    LibChat: Meet them where they are with Screensharing!

    LibCal

    LibCal: Appointments: Meeting Your Users

    LibCal: Reservation Confirmed: Spaces and Equipment

    LibInsight: Our Big Data Solution

    LibInsight – COUNTER 5

    LibStaffer:

    Hire and Schedule Student Employees in One Product!

     

    Here’s A Real News Feed. Springshare Brings You LibFoods!

    LibFoods Market

    Chew On This! Springshare Is Entering The SSaaS Business.

    We are nourishing more than just your creativity these days and adding another “S” to our SaaS – Savory/Sweet as a Service! This is a natural extension of our value proposition to libraries. Springshare has been dedicated to being your one-stop shop for fresh, affordable solutions designed to help you provide the best possible service for your patrons. So, why are we still letting you stop to shop for food elsewhere?

    No more! Now there’s LibFoods.

    No Food in the Library…Think Again!

    Enjoy an Edgar Allen Poe-boy

    What was the first hurdle we had to jump? The established mindset of “Libraries + Food = No”. Ample (non)-scientific research shows that the best quality work is done when people are never more than 200 feet away from food.

    Now, when you’re hungry you can check out the Library’s LibFoods pop-up store to enjoy librarian-curated, yummy, foods – e.g. a freshly made Edgar Allen Poe-boy followed by a perfectly portioned James and the Giant Peach Cobbler. Or, if you’re looking for something healthier and care about customizations, you can give LibFood’s Salad Makerspace a try. For the adventurer in you, try our Girl With The Dragon Tofu. Meatless Monday? Have the Artichoke Hearts of Darkness. No matter what you’re in the mood for, you’ll find just the thing in the LibFoods on-site store.

    How Does LibFoods Work?

    Springshare designed LibFoods so that it is familiar to you and your patrons via the two ways our clients prefer to acquire sustenance. First, you can customize and set up pop-up locations in your libraries on campus or various public branches. Patrons and staff will walk up to them and find LibGuides built on every section including our Creative Commons Fair Trade Coffee Stand, which serves our electronic signature LibRoast Blend, not to mention our killer Game of Scones baked fresh every morning.

    The pop-up stores have special perks. You can, for instance, use our LibCalorie system to book an appointment with an on-site nutritionist. Meanwhile, LibWizard helps you instantly survey all the LibFoods shoppers to see which fish tacos in our Fresh Catch 22 they enjoyed. Results zip to your mobile phone and also display in monitors in your other linked stores in case someone else is curious. Want to ask LibFoods how many pounds of our Corned Beef in the Rye you need to feed your staff for the next meeting? They have someone dedicated to monitoring their LibChat queue to answer this and any other questions you have.

    What if people are super busy working? Don’t worry, use our Charlotte’s Web browser to have LibFoods order delivered right to your office, study carrell, group study room, dorm or conference space, etc. via our partnership with InstaBookcart.

    LibFoods integrates with your LibInsight system. You’ll find a dataset called LibInside that helps you track what your team devoured and what got left on the conference room table untouched. Generate a report of their delicious selections and order flawlessly!

    We know there’s a lot to be said for furnishing food for thought. But the body celebrates when we provide food that turns into the energy you need…to push in all those chairs and tackle the worst of the paper jams! Your patrons will stay longer at the library, too because they have everything they need to stay fueled.

    To learn more about LibFoods, check out our detailed website. Plus, be sure to read about our Rewards Program — LibFoods Choice, delivering all sorts of excellent benefits.

    >> www.libfoods.tech <<

    Arizona State Uses LibGuides for their March Mammal Madness

    #2019MMM — Are You Playing?

    If you’re on Twitter, even a little, you’ve probably seen someone enthusiastically cheering for a Bengal Tiger or proclaiming she’s Team Sea Lion, even pumped about a Bearcat for the win. You heard correctly, pumped.

    It’s possible that at no other time of the year will you read so many academics use that word than during Arizona State University’s March Mammal Madness — a tournament that features mammals encountering other mammals in the wild and seeing who’d win.

    In 2013, Dr. Katie Hinde, who as an Associate Professor at ASU investigates the food, medicine, and signal of mother’s milk, founded MMM — whose name is a play off of the NCAA March Madness Basketball tournament. Each year the madness spreads with more contributors, participants, and unabashed fans! You’ll find detailed instructions on how to play laid out in a special LibGuide they’ve built. The action is happening right now as they are currently mid-tournament with the Sweet Sixteen.

    Using LibGuides to Organize the Madness.

    March Mammal Madness is an educational opportunity to learn all about our planet’s species woven with a bracket and served as a thrilling competitive experience. Professors, scientists, researchers, students and classrooms of children from all over the world look forward to and passionately play MMM — and they play to win.

    They might have started out making their picks based on mammals whose names they knew, like the Rock Wallaby or Beaver. But, after seeing how the encounters went down in the incredible narrations done by the tournament contributors, most realized it was important to do the research on the Bharal and Rakali!

    Anali Perry, the Scholarly Communication Librarian at ASU, recalled that before using LibGuides, this tournament was all managed in Dr. Hinde’s blog. In 2017, as the tournament grew year over year, not just in popularity but in moving parts, Anali suggested they build a special guide for the tournament information in their LibGuides CMS system.

    Anali said, “I spend a lot of time advocating for increased access to scholarly research. I think MMM is a fantastic example of how excited people of all ages can get about science and scholarship! It’s important to me to contribute to MMM each year because I can help point people to free and open sources of good information, as well as look for open access versions of articles cited.”

    Anali said it wasn’t easy for people to find the information they needed on the blog so they built a LibGuide that wasn’t aimed toward the ASU community but was, rather, for participants all over the world.

    • In 2017, the LibGuide had 18,000 views over the 6-week tournament period.
    • 2018 saw 89,000 views over that same 6 weeks.
    • In 2019, the day the tournament dropped, the LibGuide had 100,000 views and is currently at 257,692 views at the midpoint.

     

    The guide offers everything from an FAQ to the downloadable bracket. It features animal background information with free and open resources, resources for K-12, and academic information resources.  There are videos, mammal art, links to recaps and news. They even archive the MMM tournament back to its beginning and give information on ASUs researchers and current research topics.

    The Power of a Great Idea

    When people love what they’re working on, it shows and in the case of March Mammal Madness — it advances, running through the jungles, swimming against the currents, swinging to capture the imagination of mammal lovers everywhere.

    It’s not just the players who are hooked.

    Lara Durgavich, Lecturer at Tufts University recalls, “One of the saltiest battle outcomes I can remember was in 2018 when I narrated a battle between the common octopus and the green anaconda. Ironically, it ended poorly for the octopus precisely because the river where the battle took place wasn’t salty enough. Fans were not happy to see the octopus defeated by osmosis.”

    MMM is fun and great for science. Mauna Dasari, PhD Candidate at the University of Notre Dame said, “In addition to all the fans (and associated trash talk), I really love how MMM is so often a marriage of old science with new communication. Papers (and whole PhD theses) documenting everyday behaviors get pulled from the annals of science and presented to the public in this completely new platform and style. In academia, we publish these very specific papers that can be hard to generate a lot of public interest in at the time (let alone 20 years later) but MMM bridges the gap beautifully.”

    Finally, March Mammal Madness is rather brilliantly tailored to be interesting to children who often ask who would win in a fight between Superman and Batman? Marc Kissel, Visiting Assistant Professor at Appalachian State University said, “It is hard to imagine the scope of this project. Seeing tweets from kids who stayed up late to watch the battles and classrooms sharing their brackets is incredible. I’m honored to be a part of this.”

    So, don’t be afraid of starting something outlandish! Educating people should be a bold adventure.

    We would like to note that we did have a particular interest in this year’s round one battle between the Springhare (close enough) and the Jackrabbit. Yay, Springhare! Only to find ourselves crestfallen at the round two loss to the Bengal Tiger. Alas!

    LibCRM Goals at UCSD Include Improved Patron Communication

    Springshare had the pleasure of working with the awesome librarians at the University of California, San Diego, as beta-testing partners, of our newly released LibCRM Tool. In just a few short months, they’ve launched LibCRM with over 30,000 profiles imported. (wow!)

    One of the best ways to learn about a tool is to see how other libraries are using it. To that end, we’ve interviewed Adele Barsh and Karen Heskett from UCSD to learn about their plans for LibCRM and what they hope to accomplish with it.

    Adele Barsh

    Karen Heskett


    LibCRM to Improve Communication and Shared Information Between Librarians

    By: Adele Barsh & Karen Heskett

    We began wanting a CRM application as our library was going through a reorganization. We thought an application like LibCRM would improve our cross-team communications and allow us to take advantage of new report features that would help us evaluate and report out about our outreach programs and allow individual librarians to create meaningful activity reports on-demand.

    We see a very obvious need for improving communications and shared information between our subject liaison librarians and others within the library who also are working with those very same faculty, staff, and students. For example, subject librarians will be able to see when format specialists worked with one of our faculty members (e.g., on data curation, digital collections, scholarly communication, or with our Data Librarian or our GIS Librarian), or interactions between other specialists at other service points, such as our Digital Media Lab and Special Collections.

    Our first objective is to improve patron quality-of-service by communicating well with each other internally about specific patron needs; secondarily, we want to capture more statistics about what we do. We are excited about the potential for  LibCRM to let us run reports showing data about how thoroughly we are reaching our end users across many disciplines, for example, instead of relying solely on our anecdotal knowledge and bare bones statistics.

    We’ve been a beta tester of LibCRM, and still are fine-tuning our set up. We plan for a roll out to our subject specialist librarians, format specialists and selected service point professional staff, followed by checking in with other librarians and staff members who are more peripherally-engaged in public services, to see their level of interest or if they come up with new ideas on how LibCRM could help them meet their service goals.

    Karen adds (and Adele agrees!): One specific thing I am looking forward to using is the LibCRM BCC email option. As someone who does a significant amount of work via email, having an easy way to capture that as a data point is very attractive for me. Additionally, in keeping with our desire for better internal communication and as my activities become increasingly interdisciplinary, this allows me to keep others informed about these cross-disciplinary communications.

    Adding the LibCRM System Email auto-routes the email interaction directly into LibCRM Customer Profiles

    LibCRM to Aid in Pattern-Recognition and Metrics

    We want to gather more statistics about individual transactions than we presently do, and we’re hoping there are enough useful features to the end-user librarian to entice them into becoming regular users.

    We also want to see if there are larger patterns within the interaction that we haven’t noticed before, such as gaps of outreach to specific disciplines, or testing targeted outreach for what effect that has on subsequent engagement with a broader range of library services.

    LibCRM Reporting Area in UCSD System. Run Reports on Graduate Students asking questions via email that are tagged ‘Digital Scholarship’ and ‘New Book/Journal Request’. Reporting area returns matching customer profiles so you can identify who is, and isn’t, interacting with the library.

    Projects & Task Management Area Considered Experimental… For Now. 😉

    We’re feeling experimental so far about the projects and tasks areas. We think they might be great for tagging follow up needs (e.g., a subject librarian uncovers a scholarly communications or data curation need, or vice versa, and wants to alert the other librarian).

    We’re initiating small group testing with a goal of introducing the features, and then seeing what ideas our librarians and professional staff come up with. We love “process” here, so we think some exciting applications can emerge.

    LibInsight with COUNTER r5: Ahead of the E-Data Curve

    Our previous blog post outlined all the amazing new features coming to your Springshare tools. But one of these features is so big and important that it needs its own post – support for COUNTER 5 reports in LibInsight.

    E-Mazing, riiiggght? 🙂

    Before we dive into this awesome functionality, let’s start with the basics.

     

    What is COUNTER r5 and what’s the difference between r4 and r5?

    R5 of the COUNTER Code of Practice represents the 5th release of COUNTER – the standard for counting the use of electronic resources. COUNTER r5 requires content providers to deliver reports in Release 5 formats starting with January 2019 usage.

    COUNTER Release 5 contains several metric types, different than the metric types available in Release 4.

    • Usage Metrics:
      • Investigations – Measure an expression of interest in a content item or title.
        • I.e. a patron viewing an article abstract would count as an investigation.
      • Request – Measure access to a content item or title.
        • I.e., a patron downloading an e-journal article or e-book chapter.
    • Searches Metrics:
      • Contains four different types of search metrics from searches_regular to searches_platform.
    • Access Denials Metrics:
      • This new metric has two different types to account for user denial — lack of institutional access and simultaneous users maximum has been reached.

    These new metric types provide several new measurement tools of your e-resource usage.

    LibInsight is Ahead of the E-Data Curve

    We’re a small crew but we live and breathe library software so we took it upon ourselves to make LibInsight one of the first software platforms to support Counter r5 analysis.

    If our libraries need it, we’ll have it – that’s our motto.

    What does this mean for you?

    New E-Resources / COUNTER 5 Dataset is Available in LibInsight!

    Navigate to your LibInsight system > create new dataset > select E-Resources / COUNTER 5 to create your new r5 dataset.

    Because the new r5 reports are material-type agnostic, you can combine reports from e-journals, databases, and even e-book usage in one place.

    New LibInsight Reporting Metrics

    Additionally, you’ll notice a few changes to the display in reports, to better match the data provided by COUNTER r5.

    Specifically, the new LibInsight dataset will no longer show data by searches, sessions, and downloads. Per the above new metrics, data will be reported about investigations, requests, searches, and access denied. The table also shows you the number of databases, eBooks and journals in your e-resources. Toggle  these columns to manipulate the table display however you’d like!

    LibInsight automagically calculates the cost-per-usage saving your e-resources librarian loads of time…. all in easy to download csv or pdf reports.

    You Asked For It… Access Denied Reporting!

    With the new r5 dataset, we’re happy to announce new Access Denied reporting! This way, you can view patron requests to data where access was denied due to lack of institutional access or simultaneous licenses maximum was exceeded. This is extremely valuable data when deciding to purchase a new resource or expand the licensing for current resources.

    Which r5 Reports Does LibInsight Support?

    Right out of the gate, LibInsight supports the Platform (PR) Master Report, the Database (DR) Master Report, and the Titles (TR) Master Report.

    Because we’re supporting all the Master-level reports, you don’t have to worry about which ‘view’, for example Title Report view 1 or Database Report view 1, you might need. We’re taking all the guesswork out of the equation by gathering all of the data via the Master Reports. By supporting the Master-level reports, we are, by default, supporting just about everything that has to do with COUNTER r5 reporting. Talk about efficiency for the win!

    Importing Reports Just Got a Whole Lot Easier!

    To make things even easier for librarians, the new LibInsight Dataset now has several automated features to make it even easier for you to get started.

    1. Importing Platforms from another dataset.

    Most likely, you’re already using the the current E-Resources/Databases (r4) dataset in LibInsight and you’ve spent time creating all your platforms in there. Rather than recreating those platforms, we provide an easy import option to import the platform names/titles into the new r5 dataset.

     

    2. Importing Reports Via Required SUSHI Fetching

    We totally get how you can get spreadsheet-fatigue. You’re dealing with hundreds of spreadsheets across tons of vendors for different date ranges. It can be exhausting. To make things easier, the COUNTER r5 builds in automation from the start, with SUSHI. LibInsight supports fetching a single file at a time, or you can schedule harvesting monthly, quarterly, semi-annually, or annually. This way, you can set it up, schedule the harvesting, and forget about it…. until you need to analyze your data, of course. 😉

    And, we added notification features – so when scheduling future SUSHI harvesting, you can choose up to three users to be notified via email when the fetch is complete and the data has been added to your dataset.

    Test Your SUSHI Harvesting… Before You Harvest.

    We’re always so grateful to our community for the incredible feedback they provide us, and this specific piece of feedback deserves virtual cookies to all that sent it in… calorie-free, of course.

    When setting up an e-resource for SUSHI Harvesting, we now offer the ability to test the harvest first. This way, if you’ve entered the wrong API key or the requestor ID is not formatted correctly, you’ll know right away instead of 3-months from now when you try and run your first scheduled fetch.

    Plus, if something isn’t formatted correctly – we’ll provide on-screen instructions to help you correct it.

    We’re Looking for Your Feedback… Always.

    Because r5 is so new and LibInsight is one of the first data-analysis tools to offer r5 support, we need to hear from you on how you need the new E-Resources / COUNTER 5 dataset to function.

    Please send along your feedback, thoughts, comments, and ideas (and virtual cookies too, Springy Carrie is always hungry) and we’ll work on incorporating your feedback into future updates.