LibGuides A-Z Community & Analysis and More!

We’re excited to bring you some great new LibGuides features this month, including the A-Z Databases Community, local database analysis, and blog widgets!

If you subscribe to LibGuides CMS, you’ll see two new tabs on your A-Z Databases List page: Analyze Holdings and A-Z Community. The first lets you delve into some subject analysis for your databases; the second is a cache of databases held across the LibGuides Community. Check the A-Z Community tab for descriptions and reviews contributed by your fellow LibGuides librarians, and see statistics for each database: How many institutions have it? How many list it as a Best Bet? How many are holding a trial?

Subject Analysis

Head over to the Analyze Holdings tab to see your databases by subject easily, along with some statistics on how many are Best Bets, Trials, or Popular.
A summary of all A to Z databases in our sample system. The summary shows the total number of databases, subjects, and vendors and shows how many databases are designated as trials, new, or popular
On the right side of the screen, you can see how your Databases are spread across the Trial, New, & Popular designations:
A to Z databases list with a filter for trial, new, and popular, and with a search box for quickly finding assets
You can also see the distribution of your databases by subject category:
A list of subjects assigned to A to Z assets in our sample system and the number of database assets assigned to each.
Click a subject name to see databases assigned to that subject:
Screenshot showing the 13 databases that are assigned the subject Genealogy
Want to see an analysis of the Community databases in a subject? Choose which community-supplied subject terms to use and click Go to see which Community databases have been assigned those terms. Here is a sample analysis of Biology and related subject names:
A to Z Subject analysis shows you which subject names have been assigned to which databases, and how many institutions label each database as Trial, New, and Popular
The ability to filter these results by library type and location is coming soon.

The A-Z Community

We’re starting out with the 500 or so databases that appear most frequently across LibGuides. We initially matched on Name, Vendor, and URL, so databases with individualized URLs may not have matched. That’s ok, you can still map your holdings to the community!
You can view and filter the list by name, vendor, or words in the description. You can also sort by how many institutions hold this database and whether your institution owns it.
The A to Z Community screen lists database names, vendors, and descriptions.
Adding databases into your LibGuides system from the AZ Community is a snap. Just click the Add to My System button in order to create a new asset in your system containing the name, vendor, and description of the Community-supplied asset.
A to Z Community screen for the J stor database, which includes the "Add database to my system" button, space for community-supplied description and reviews, and a summary of how this database is designated as trial, best bet, new, and popular across LibGuides systems

Is your database not connected to the community?

Want to map your databases to the existing community list? Please do! To link one of your local databases to the AZ Community, go to the database’s Edit screen and click the Community button next to the Database Name. You can copy the community-supplied name, vendor name, and description into your local instance if you like, or you can just make the association. Ding! Now that database is held by one more library. 🙂
Click the community button to search for and link a local database name in the A to Z Community.

Blog Widgets

Create a widget for any blog in your system, be it your system blog or a guide blog page. Go to Tools > Widgets > Blogs to generate the code you need to share links to or entire blog posts in your guides or on another website:
Screenshot of the blog widgets tab including a preview of a blog widget
Use the options on the screen to show just the post titles or the entire post, including teaser and images. You can also filter by subject or post author. Like all LibGuides widgets, you can generate a list via JavaScript code or a URL, or you can create a prettier list in an iFrame.

Other fixes and features

As with all code releases, we have include a few other small things:
  • We squashed a bug related to logging into our support site.
  • We restored editing to group Language Options.
  • We changed the buttons visible when editing an existing blog post to “Save” and “Unpublish and Save Draft.”
  • We squashed a bug that meant that guide titles from internal groups displayed on profile pages, although guides themselves were not accessible.

LibCal 2.9 is live!

Some big improvements to your spaces are here in this update!

Category-level Booking Forms

One of the most common requests we’ve gotten to improve spaces has been to allow individual categories to use their own booking forms. We’re happy to say this is now an option, and even individual equipment items can use their own booking forms!

You can set these in admin>equipment & spaces>edit location>edit category.

Booking Form Improvements

We’ve made some enhancements to make equipment and space booking forms more flexible too! Your booking forms now have a question bank, so you can store and easily reuse questions between forms. Change a question’s priority to change its position in your booking forms, even if the form’s in use!

libcal question bank Question bank

Even better, if you’re using different booking forms for your categories, LibCal will automatically combine the forms and only present the unique questions to your patrons, so don’t worry- they’ll only need to fill out name and email once!

Calendar Widget Improvements

Full calendar widgets and upcoming events widgets can now use more than one calendar for events!

multiple calendars in widgets

 

Additional Fixes and Features

  • You can now move categories between locations, and spaces between categories.
  • Booking forms can now hold more than 10 questions.
  • Improved the mobile layout for equipment & space booking
  • Improved friendly URL redirecting post-migration to spaces

LibAnswers 2.15 Update – Redesigned Chat Widgets!

You read that right, the latest LibAnswers release includes redesigned chat widgets for your patrons, a few awesome operator side updates, and a brand new widget type, to boot! You do not need to make any changes to your existing LibAnswers widgets to take advantage of the redesign. All of your widgets have automatically been updated / settings transferred, so they now display the new layout. There are two reasons you might want to edit your widgets:

  1. Take advantage of the new functionality (outlined further below), like asking for contact info or sending a LibCal My Scheduler link.
  2. If you had added Custom CSS to a widget, you’ll need to edit that widget and redo the CSS. All class names changed in the new widgets, so CSS changes need to be redone. Until you do this, your widgets should just have the default look.
    How do you know? Edit a widget in LibAnswers > LibChat > LibChat Widgets and check out the Custom CSS box. If there’s something there, you’ll want to check out the new version and redo customizations.

And with that out of the way, let’s get into more details! We’ll start with operator side changes, so you can see them in action in the widgets later. 🙂

Operator Updates / Additional Widget Options:

When you log into your LibAnswers system, you’ll see the LibChat / Stand-by Alerts area at the top looks a bit different. We redesigned this area to make it a little clearer what was happening there. LibChat is Online / Offline: see whether or not anyone in your system is online with LibChat. LibChat: You are Online / Offline: for your account, specifically; sign in or go to the LibChat dashboard, depending on your status. Stand-by Alerts toggles stand-by alert notifications on / off.

LibAnswers Dashboard - Statuses

Did you notice the profile picture there? Set a profile pic for yourself or for a LibChat Department for use with the new widgets! Click your email address in the upper right hand corner to choose your LibApps profile pic or a generic profile pic. Edit a Department (Admin > LibChat Set-up) to set a profile pic for a department. Department profile pics are used with proactive chat, in the initial proactive window. Individual profile pics are used within the chat itself.

Have you ever been logged in at one location, then moved locations, realized you forgot to log out of LibChat, and needed to log in again? Well, now you can easily log yourself out of other locations! If you’re logged in at one location and then log in again at a new location, the error page offers an option to log other locations out of LibChat.

New chat options / widget:

  • Contact Info: Make patron follow up easy by requesting contact info (email / SMS number) right on the widget login screen or anytime during the chat.
    • On the Create / Edit Widget page, look for the “Prompt for contact info” option in the “Before the Chat” section.
    • Once selected, configure additional options: Contact Request Message (message sent during a chat) and Require contact info at start (of chat).
    • LibChat: Operator - NewOptionsWhile chatting with a patron, you can use the i icon at the top of the chat box to see if they submitted their contact info. If they didn’t, use the address card icon at the top of the chat box to request it! If you don’t prompt for name, contact, etc., before a chat begins, it will also request those fields, including custom questions.
  • Follow Up Message: New setting for the message sent if patron is inadvertently disconnected (internet connection trouble, etc.) or if they get the delayed claim message, allowing them to submit a ticket for follow up.
  • Ratings & Comments Additions: Users can now check a box to email themselves a transcript or request to be contacted for follow up right in the Ratings & Comments area! If they have not already entered contact info (email / SMS), they’ll be prompted to do so. Modify the labels on these checkboxes by clicking on that area in the widget builder preview.
  • LibCal My Scheduler: Send your patrons a link to your My Scheduler page right in your chat!
    • Update your LibAnswers profile (click your email address in the top right corner) to define your personal & system level My Scheduler URLs.
    • Also (optionally) included as a button in the proactive chat / offline chat messages. Use the widget settings to set a group / personal My Scheduler as the button link.
  • LibChat Floating ButtonsFloating Widget: A new widget type that puts a chat icon at the bottom-right of your webpage. When clicked, the widget opens to full screen height, maximizing available chat space. This widget can be minimized / maximized without losing the chat, which is especially great for mobile devices, if the patron wants to see the page behind the chat again. Like other chats, it can also be popped out into its own window, so the patron can take the chat with them.

Widget Updates

Here we are – the patron-side updates! The entire look of the widgets has changed, from top to bottom.
LibChat Floating Widget

  • Left/right side messaging, so it’s easier to follow the conversation with a familiar text-message-like layout.
  • As mentioned, profile image inclusion, to create a stronger connection with your patrons.
  • Buttons for overall widget actions, like sound, are at the top and message related actions, like file attachments, are at the bottom.
  • Feedback is integrated into the end of the chat vs. taking over the window. It also includes the option to email a transcript, so patrons don’t have to click the icon separately at the end of a chat.
  • Patrons can elect to be contacted for follow up, if that’s been enabled for the widget. Their message is submitted as a ticket in LibAnswers, which provides notifications to you however you have that set up (email, LibChat, etc.).
  • As mentioned above, if a patron happens to get disconnected, they’re able to enter their contact info and submit a ticket to the system for follow up.
  • Once a chat has ended, the x (end chat) icon changes to a reload icon, allowing the patron to start a new chat, if they wish.

We also included a helpful little fix in the mix:

  • LibChat statistics export now correctly shows the total number of chats (vs. 0). You know you chatted, LibAnswers knows you chatted, the stats show you chatted…and now the total number in the export has fallen in line to show you just how much.

We hope you enjoy these LibChat updates as much as we do! <3 🙂

ALA 2017 Guest Presentations Available!

Facebook Guest PresentationsIn case you missed our awesome line-up of guest speakers at the 2017 ALA Conference in Chicago, we have the recordings and presenter materials available on our Buzz site.

All videos are hosted on our Facebook Page. While you’re there, LIKE our Facebook page to have our posts display in your Facebook Feed. This way, you won’t miss out any product update announcements, video presentations, and more.

These 15-min guest presentations by real-life Springshare users will get you thinking about all the new and interesting ways you can use your Springshare tools.

Guest Presentations:

2017 SpringyCamp Summer Series: Registration Now Open!

Day One of our 3-Day SpringyCamp Summer Series is now open for registration!

CLICK AND REGISTER

What’s SpringyCamp?

SpringyCamp is our virtual user conference where real-life Springshare users share how they’re using Springy Tools inside their library. Get inspired, receive practical tips and applications…all from the comfort of your computer. Plus the virtual s’mores are completely calorie-free. 😛

Program Details:

Date: July 11: 1pm – 3pm.
All times listed in U.S. Eastern Time

Cost: 100% Completely Free! Exclusive event for Springshare Customers only.

Audience: All user-levels and library-types are welcome to join us!

SpringyCamp works best if we all work together: We do have a limited number of seats, so be kind and computer-pool with your colleagues. If several folks at your library want to attend and you’re going to participate via a single computer, just register once. This way even more folks can attend, making SpringyCamp a truly global event! 🙂

Presenter Lineup!

Alice KalinowskiLibGuides Redesign Project Enhanced Liaison Librarian Outreach Efforts
Alice Kalinowski, Librarian for Business, University of Pittsburgh
Description:
This session will explore some unintended benefits of a comprehensive LibGuide re-design project, particularly for new liaisons or those wishing to reevaluate their outreach activities. The benefits include developing relationships with instructors, learning advanced subject-specific database features, taking advantage of new LibApps products and tools, and thinking more strategically about outreach and marketing to various groups.

 

Claire MillerShifting to a Jumpstart Model Improves Student Outcomes
Claire Miller, Librarian, South Florida State College
Description:
Shifting from a list of databases and print books to a research “jumpstart” model improves reference efficiency, enhances student research skills, and allows librarians to model what academic resources look like. Shifting our Literature LibGuide to the “jumpstart” model tripled our usage and has improved the reference transaction, student outcomes, and faculty buy-in. This presentation examines how the change in our LibGuides helps meet our students research needs without spoon-feeding them content, and the nuts and bolts of designing your own “jumpstarts”.

 

Brittany O'NeillReaching Students In-Person and Beyond
Brittany O’Neill, Assistant Professor and Librarian at Hodges University, Naples, Florida
Description:
This presentation will detail how I have integrated myself into the curriculum through faculty partnerships. Harnessing the power of several LibApps tools, I have been able to build successful relationships with on- and off-campus students and gather great feedback for future semesters. This strategy uses a combination of surveys in LibWizard, helpful guides in LibGuides, individual research consultations using LibCal, and custom chat widgets from LibAnswers to create a continuous and expanding library presence in liberal studies courses. This presentation will cover both the strategies for collaborating with faculty on this integration and examples of how I’ve used these tools for instruction, outreach, and assessment.

 

Amanda PeachCelebrating Scholarship with LibGuides
Amanda Peach, Reference and Instruction Librarian, Berea College, Kentucky
Description:
Recently Hutchins Library undertook two projects within LibGuides which celebrate the scholarship of our students and faculty. These guides serve as more than virtual placeholders for the local physical collections they represent, though – they add value to these collections. The first project was the creation of our BC Scholarship collection, which are individual profiles of campus staff and faculty members that offer insight into their expertise as well as access to their body of scholarly or creative works. The second project was the digitization of a large collection of zines donated by an alum several years ago. This collection became the inspiration for a collaboration between the library and our Graphic Design faculty members, who soon began to include a zine component in their course curriculum, requiring students to create their own original zines which were later gifted to the library and added to the online zine repository. Attendees will learn from our experience as we share insight gleaned from our process as well as tricks and tips for using the unique features in LibGuides CMS that made these projects so easy to pull off. 

 

Your LibGuides Are Working Hard to Fight Fake News

Now, more than ever, there is a needed skill for identifying and fact-checking news. Librarians have rushed to fill that void creating numerous LibGuides showcasing the dangers of clickbait, the importance of research, and teaching literacy skills showing users how to identify and avoid fake news.

To that end, we’re showcasing all the amazing LibGuides you’re creating to educate your users on the importance of evaluating news resources.

Because, as Loyola Marymount University Library highlights, “Fake News can have Real World Consequences”.

 

ButtonHave a LibGuide You Want To Share?

If you have a Fake News or Information Literacy LibGuide you want us to highlight – drop us a line at news@springshare.com.

Heading to ALA Annual, Chicago?

Stop by our booth #1647 and pick up your LibGuides: Fighting Fake News Since 2007 button. These are in short-supply, so be sure to pick them up before they’re going, going, gone.

Make Your Fake News LibGuide…Community Findable

To help make your LibGuide more findable, tag it with ‘Fake News’. Then, on community.libguides.com, filter search results by the ‘Fake News’ tag. This will help retrieve the most relevant results.

 

New Springshare Data Center: Canada – July 2017

Springshare is pleased to announce that we are bringing data centers online in Canada on July 9, 2017! All Canadian customers will be hosted on these servers. In Q3 & Q4 we’ll bring servers online in Australia and Asia, respectively.

These new servers host v2 products only: LibGuides v2, E-Reserves v2, LibAnswers v2, LibCal v2 w/Equipment Booking, LibStafferLibWizard, LibInsight, and LibCRM. Once you move to this new cluster, all of your Springshare tools (current and future) are located there.

Who is moving & will there be down time?

We’re moving all v2 sites and content for customers located in Canada. European customers remain on the European servers; for customers in other areas of the world, you will remain on U.S. servers. There will be no down time for customers on U.S. or European servers while we move these sites.

Canadian customers will experience some down time during the migration process:

  • LibGuides v2 Public side: No down time.
  • LibGuides v2 Admin side and all other apps (both public and admin sides): Estimated 15 minutes of down time; may be up to 30 minutes.

I’m in Canada – what do I need to do / know?

  • Migration Date: July 9, 2017, starting at 10pm U.S. EDT
    Time Converter – click “Add another city or time zone” to convert to your location.
  • Verify Your Move – Server Migration Check: You must verify that you are listed as moving to the Canadian servers.
    • If you are listed as moving, your sites will be moved / you will experience some down time during the migration (see above).
    • If you are listed as not moving, but you should be moving, fill out the form on the results screen, requesting we add you.
      • You do not need to fill this out if you are listed as moving.
    • If are listed as moving, but you’d like to opt-out of the move, fill out the form on the results screen, requesting we remove you.
  • LibGuides / LibAnswers / LibCal Custom Domains: If you have a custom domain (e.g., research.mylibrary.org, ask.myschool.edu, calendar.library.myschool.ca) for your LibGuides, LibAnswers, and/or LibCal site(s), you’ll need to work with your IT department to update your DNS records in time for the migration. See our DNS Change FAQ for instructions.

    If you are not on a custom domain (e.g., mylib.libguides.com, university.libanswers.com, springylib.libcal.com), you do not need to do anything. We’ll take care of everything on our side.

    The “Verify Your Move” check will tell you whether or not you have a custom domain.

If you’re on v1 for any apps and want to move to the Canadian server cluster, you will need to move to v2 in order to do so. You do not have to move prior to the July 9, 2017 server migration date, though you’re welcome to, if you’d like! Learn more about updating to LibGuides v2, LibAnswers v2, LibCal v2, and for LibAnalytics subscribers, LibInsight Lite.

If any questions / concerns pop up, please let us know, and as always, thanks for being on board!

Just out: Authenticate to view LibGuides E-Reserves with LibAuth

We have some cool updates to LibAuth-related functionality to share with you today! Need to limit E-Reserves viewing to students and faculty? Limit a LibCal room to just faculty bookings? You totally can, with LibAuth Groups. Please note: currently SAML, Shibboleth / ADFS and CAS are the only authorization protocols that support groups; if you do not see the Group Permissions, then your selected protocol does not support Groups.

More about the existing LibCal functionality in a minute; what we’re really excited about is that you can now enable LibAuth authentication with LibGuides E-Reserves. You can specify which LibAuth profile to use at the system level or at the course level; both make use of Group Permissions.

To designate a LibAuth profile that governs access to all public E-Reserves content, go to Content > E-Reserves > Settings > Authentication.

Screenshot of LibGuides E-Reserves Settings with Authentication accordion expanded

To specify a profile to provide public access to the contents of an individual course, look for the Enable LibAuth Authentication menu in the course’s settings. You can choose the System Default profile, no profile, or a different profile.

Screenshot of E-Reserves Course Settings

LibAuth authentication for E-Reserves only grants access to public pages. Access to manage E-Reserves happens through LibApps accounts and not by virtue of assigning a LibAuth profile in E-Reserves settings. Want to enable LibApps login with LibAuth? You can! Edit your LibAuth profile and enable LibApps authentication, near the bottom of the screen.

To give permission to an authentication group to a group of rooms in LibCal, go to the settings page of the group of rooms and choose the appropriate option from Enable LibAuth Authentication.

LibCal Room Group settings: Study Rooms

If you use LibCal spaces, to go Admin > Spaces & Equipment > Manage Location > Edit > General > Enable LibAuth Authentication.

Screenshot of LibCal Spaces Settings

To enable LibAuth authentication for a calendar, go to Calendars > click the calendar name > Settings > Calendar Settings > Enable LibAuth Authentication.

screenshot of LibCal Calendar settings

Note as with the above configuration: if you choose a protocol that supports groups but do not have groups defined in LibAuth, the additional drop-down to choose a group will not appear.

You can also enable LibAuth authentication for My Scheduler by going to My Scheduler > Appointment Scheduler Settings > Enable LibAuth Authentication.

Need help setting up LibAuth? See our help documentation for more information.

We also squashed a few bugs and put out a few smaller features with this LibGuides code release, namely:

  • Access to v1 statistics
  • EU customer access to the Support site
  • When you clicked on a guide tag, search results weren’t limited to that tag
  • Re-enabled language options

New LibCal updates!

Summer’s here, and with that comes events you want to share. We’ve added some new ways to show off your calendar events!

Social Media Sharing

You can now post your new events to Facebook and Twitter! In your calendar settings, there’s a new “social media” setting.

social media menu location

You can use any social media account you’ve set up in your LibApps dashboard, and even create templates for your posts.

social media sharing settings

Don’t want to share every event you make on a calendar? No problem, because this is something you can choose to do per-event. Don’t want to use the template you’ve made for a single event, or need to share a single event on Facebook but not Twitter? It’s all controllable when you’re making a new event.

Better Search for Repeating Events

Your calendar search can now show more relevant results when your users are looking for repeating events.

  • Go to calendar settings>display options>public calendar page, and choose the reset to default template button to add this to your search results.
  • If you’ve got an event search on your LibCal homepage, head to admin>look and feel>homepage editor and edit any event searches you have. Again, choose the reset to default template button!
  • If you’ve customized the homepage or calendar templates, that’s ok too- use the support tab and ask for the new keyword info, and we’ll send the details to you.

show more dates link

Now your recurring events will have a “show more dates” link which reveals the next 15 times that event appears.

Language Options for Equipment and Spaces!

You can now customize the default text for your equipment booking or for your spaces, or both! Head over to admin>system settings>language options to get started. We’ve also got info on where every piece of text can be found to make it easier for you to customize.

 

Additional Fixes and Features

  • You can now add internal notes to space bookings, and mark if a user showed up to their booking.
  • Individual categories within a location can now have their own terms and conditions as well as descriptions.
  • Individual categories can now use their own partial email templates, which are inserted into the location’s emails. Email templates now display a preview of emails they’ll send.
  • My Scheduler users can now override their own free/busy settings when scheduling appointments.
  • We’ve revamped the equipment overdues tab to make it easily sortable with more useful filters.
  • You can now print a space’s bookings using the print option:
    space print button
    We’ve also added a kiosk view to the print page:
    kiosk mode button

    This button will give you a link to today’s bookings, which you can use for your room signage.

New LibInsight Update!

Hey there LibInsight users, we’ve released a bunch of new features for some summer data fun!

Database & eBook Invoice Line-Items and Cost-per-use Statistics

Last month we added the ability to attach invoices to your E-Journal & Database and eBook platforms; this month brings more invoicing goodness: line items! Adding line items for individual databases or eBook collections will enable cost-per-use statistics at the database level. With LibInsight, you have all the tools you need to make data-driven decisions about your database, E-Journal, and eBook collections.

Adding line items to an invoice is easy! If you have already uploaded JR1 or DB1 reports, those title lists are already associated with your platforms. Just start typing the title, choose the right item, and add the item’s amount.

LibInsight invoice showing database line items and their costs

Once this is complete and you’ve added your DB1 reports, you’ll be able to see cost-per-use statistics for databases.

LibInsight Database use and cost-per-use statistics

Counts Datasets in Dashboards

We’ve made a change to Dashboards that we know you’ll love! Do you keep monthly totals of various library activities? Now you can chart related activities side-by-side in a single Dashboard chart. Chart up to 10 related fields with this new feature:

LibInsight Dashboard graphs showing multiple fields per chart

Also new with this release is the ability to download your data from Counts/Aggregate datasets.

Custom Dataset Widget Submit Button Options

The Submit buttons on Custom Dataset Widgets are “Submit” and “Reset.” If you’re logged into LibInsight, the buttons are “Submit” & “Submit and Clear.” The latter options are useful for busy service desks where form submissions can be similar from interaction to interaction, so we’ve added that as an option. If you’d like to have “Submit” & “Submit and Clear” buttons, just choose that option in your widget’s settings.

Also new with this release, we’ve made the Springy Custom Dataset Templates more visible. Everything from Foot Traffic to Reference Questions are right there for the copying. Choose a template name when creating a new Custom Dataset. This will copy the template’s fields into your dataset; you can add your own fields as well.

List of all dataset templates available when creating a custom dataset

Additional Fixes and Features

  • You can add a filter on the contents of Internal Notes when analyzing a custom dataset.
  • Validate your COUNTER file before you upload; a link is available on the Record Data screen for E-Journal & Databases and eBooks datasets.
  • Quickly jump from a Platform page to Record Data with the new Record Data button.
  • For Numeric or Monetary fields, your “Field Look” choice (5 or 10 characters) will be applied to the Record Data screen. It previously only applied to Widgets.

Field settings for a numeric field. The Field Look is set to 10 characters wide.