Springshare Support Model: We’re Presenting @ Computers in Libraries!

Talia Richards

Talia Richards

Putting UX Into Customer Service: The Springshare Model

When: Tuesday, April 28th from 1:30pm – 2:15pm

Where: B203

Abstract:

Talia Richards, a Springy Librarian, will be presenting on how you can use Springshare’s model for customer service in your library. Drawing inspiration from real-world examples, Richards shares practical tips, strategies, and implementation techniques that illustrate ways in which libraries can better integrate the user experience into their customer service model.

She discusses best practices that have been extracted through successful interactions as well as those that resulted in giant fails. From email and phone calls to Twitter and Facebook, she provides actionable strategies that focus on the customer, customer experience, and a successful outcome for all.

CIL Conference Abstract

Computers in Libraries Logo

 


Catch a Preview!

 

Putting UX into Customer Service

Putting UX into Customer Service

LibAnswers 2.3.1 Coming Soon!

LibAnswers 2.3.1 is coming this weekend! This update will include improvements both large and small. We’re planning to roll this update out at 8:00am EDT this coming Saturday, April 18th. There will be no downtime for the overall LibAnswers system, with the exception of several minutes of downtime for users currently logged in to LibChat. Read on for more information about this exciting update!

New LibAnswers Spam Filters

We’ve been hearing from folks recently that there’s been an uptick in the amount of spam submissions being sent to some LibAnswers sites. No one hates spam more than us, so we’ve introduced a brand new, laser-focused bayesian spam filter to help combat the spammy forces of evil.

This new filter went into effect this week in advance of the update, so hopefully you’re already seeing the benefit of the new spam-fighting filter. To view the effects, check out the Spam tab in your LibAnswers dashboard. Keep an eye on the Spam tab in the coming weeks – the new filter learns from you as you mark tickets as spam/not spam, so the more information it receives, the better it gets!

spamtab1

(And for you folks who haven’t upgraded to LibAnswers v2 yet, rejoice – the new spam filter is active in both LibAnswers v1 and v2!)

LibChat Under-the Hood Update

We’re planning a major update to the under-the-hood technology used to power LibChat. This update will offer a big improvement for sites who occasionally report an incorrect online/offline widget status. These changes won’t be obvious to LibChat operators immediately, but in addition to improving the currently online/offline widget behavior, they’ll also form the base for new improvements and features down the road!

IMPORTANT: Due to this update, the LibChat service will *briefly* go offline for several minutes at 8:00am EDT on Saturday morning. We apologize for the inconvenience.

Updated Question Form Builder

We’re updating our question form builder to use a more graphics-based interface! The new form builder includes several nice to have updates, including:

  • New layout orientations
  • More customizable form sections (each section can include a title and intro text, and sections can be easily reordered)
  • Tracking User Agent & IP info has been segmented into their own fields

Admins, once the update rolls out, head to Admin > Queues > Edit Queue > Question Form to check out the new builder.

Keep an eye out, these new updates will be coming to you this weekend!

Watch ACRL 2015 Guest Presenters, Emilie & Monica, Present on Springy Tools!

Whether you attended ACRL in Portland, or not, you can still watch (and rewatch!) guest presenter’s Emilie Vrbancic and Monica Ruane Rogers speak about their use of Springy Tools.
Emilie Vrbancic

Teaching from LibGuides: Quick Tips for Interactive Learning

Emilie Vrbancic – University of Colorado at Colorado Springs

About (11min 13sec):

Do you create course specific LibGuides for library instruction? Are you looking for ways to incorporate active and collaborative learning into instruction sessions? Let LibGuides help you! This presentation will give you ideas and tips on using LibGuides to incorporate online teaching tools like Google forms and Padlet into instruction sessions in order to engage students in active learning and to assess student learning as it’s happening.

Emilie Presentation Video Screenshot

Video Opens in New Window


Using LibGuides & LibSurveys for Conference Planning

Monica Ruane Rogers – California University

About (14min 8sec):

Monica Ruane RogersAs a member of the planning committee for the State System of Higher Education Library Cooperative Organization Annual Meeting in Harrisburg, PA, I have been charged with the task of creating the registration page for our conference, as well as several pages of evaluations (one of which will be used almost solely on mobile devices). Instead of using a stand-alone forms product for which my institution would have to pay an additional fee, I chose to make both our registration page as well as the evaluations with LibSurveys, to which we already have a subscription. One of the other universities in our system was able to embed my widget into the conference website, hosted on their institution’s LibGuides, thereby allowing for a seamless registration experience for conference attendees. This presentation showcases an inter-library collaboration using an outside-the-research-box use for a LibApps product, and will stimulate you to utilize these products for creative and innovative purposes.

Monica Video Screenshot

Video Opens in New Window

New Base Languages – Brought to you by Springshare

Now that we have Language Options in LibGuides v2 and LibAnswers v2, we felt it was time to kick it up a notch and give you what you’ve been clamoring for all these years.

After agonizing research that took the better part of 7 years and painstaking creation, not to mention incredible bouts of wordsmithing, we’re amped to bring to you: THE BEST BASE SYSTEM LANGUAGES OF 2015! Many, oh so many, words died in the creation of these base languages. But, lest they died in vain –  implement these base languages tout suite!

Never mind languages people actually speak – who wants those? These are way more fun for your users. And you. Okay, mostly you – but don’t you get to have fun too?! All work and no play makes librarians go cray cray. ;)

1. Discworld

In honor of Sir Terry Pratchett, we bring to you the Discworld base language, full of wizards, witches, tyrants, guilds, and of course, the Luggage.

Discworld language option in LibGuides

2. Pig Latin

Eway ewknay ou’dyay ovelay isthay optionway!

Pig Latin language option in LibGuides

3. Vanilla Ice

A surprisingly easy translation – just add ‘Ice Ice, Baby’ to the end of every word. Just remind users to ‘Stop, Collaborate, and Listen’. And in LibAnswers, we have the only tagline you need: ‘If there’s a problem, yo, I’ll solve it!’

Vanilla Ice language option in LibAnswers

4. Princess Bride

We don’t want to live in a world where Princess Bride isn’t a language option – and now, we don’t have to. So put down the Iocane Powder, pardon us while we shout this a little louder, and this time we really mean it, any one got a peanut?

For LibGuides:

Princess Bride language option in LibGuides

 

For LibAnswers:

Princes Bride language options for LibAnswers

5. Pirate

This base language can serve oh so many purposes. Use it during International Talk Like a Pirate Day. Or on Halloween. Or when you’re feeling like a right ole’ scallywag, add it before that early morning instruction/workshop when you just want to mess with your users.

6. Bacon

You know that saying, “Everything is better with bacon”? At Springshare, we took that phrase literally. And not the new definition of literally, when we say literally – we mean literally. LibAnswers = Great. LibAnswers w/ Bacon = OMGWHUBAML [Oh My Goodness, where have you been all my life!] With Bacon Translation, scatter these salty bits anywhere and everywhere.
Note: For Vegetarians/Vegans we have ‘Tofu Bacon’ at your disposal.

Bacon language option in LibAnswers

 

P.S. French and Swedish language options are on the way…no foolin’! :)

Outstanding LibGuides v2 Customization – Interview with University of North Florida

If you haven’t had a chance to preview the UNF’s LibGuides customizations, run (don’t walk) your typing fingers over to http://libguides.unf.edu. We chatted with Jeremy Hall, UNF’s Virtual Services Librarian, about their LibGuides customizations, CMS functionality, Springy Tools integration, and the answer to Life, the Universe, and Everything. Okay, we’re kidding about that last one, can you blame us for an homage to Douglas Adams? Onto our interview with Jeremy, one hoopy frood who really knows where his towel is. :)

UNF LibGuides Homepage

UNF LibGuides Homepage

 

Q. Tell us about your customizations! Shed some techie-light background on what you’ve accomplished.

Most of the customization I’ve done revolves around the LibGuides homepage. I really wanted something that resembled an actual homepage rather than the default LibGuides structure. The CMS used by the university is pretty limited so I’ve put some thought into how we might use LibGuides as kind of a proxy homepage.  It’s going to be a long process but from the beginning the plan was to move as much content as possible from the university system into LibGuides.

I needed to conform to some UNF marketing standards so the header and main menu are very similar to that which is used by the university. It’s built a little bit different but it looks almost identical which is all I needed. Additionally, while we are slowly moving content into LibGuides, not everything resides there yet and some items (catalog, etc.) will never reside in LibGuides so I needed a menu anyway. This particular menu is just a generic bootstrap navbar altered with some CSS.

How we might
use LibGuides as
proxy website

The next important element was integrating our discovery tool which is the core of our business.  We use Ebsco Discovery and their API just doesn’t work with the university CMS so I was very excited to be able to actually use this API to make a nice search box for LibGuides.

Finally, I wanted to integrate as many of our other Springshare products as possible. We use LibCal to dynamically update our hours of operation, to book help sessions with librarians, and just recently, book group study room reservations.  LibAnswers & LibChat widgets were easy to add and help complete the one stop shopping feel I wanted to the LibGuides homepage.

Q. Tell us about your experience with LibGuides v2. How is the new interface and design working for UNF?

I love LibGuides v2!  It’s definitely a huge step up from v1, and really solid right out of the box.  Obviously, to get the most out of it takes some customization but I think you can take it as is and still have a really good site.

Our librarians are pretty happy as the new system is easier to work with for a variety of reasons. The admin side is much better organized and the guide creation process more streamlined.  The ability to edit custom templates has allowed me to customize our templates to include all the required pieces we want in our guides and allow Librarians to work on guide content instead of structure.  A key element for me is the new publishing workflow [LibGuides CMS Only].  Librarians spend time on content generation and can then send the guides to me to adjust structure or implement any special customizations they may have requested.

FSU LibAnswers & LibCal Integration

FSU LibAnswers & LibCal Integration

Q. You’re using LibAnswers and LibCal and you’ve done a beautiful job adding them to your LibGuides CMS homepage. Tell us more!

Well, for starters, Springshare products all tend to be fairly easy to use and inexpensive. Budgets are tight so we appreciate all the bang for our buck. We also have a wide range of technical skills in the library so it’s nice to have a collection of tools that just about anyone can be taught to use.

We’ve pretty much gone all in with every Springshare product we’ve purchased and thrown widgets everywhere.  It’s too soon with the new page to see if it bumps our usage numbers but LibChat and LibAnswers have been popular since they were acquired. Texting in particular has grown quite a bit over the last year or so.

 Q. Tell us more about your LibAnswers growth!

UNF's LibAnswers
LibAnswers growth has been a combination of a few things including homepage placement, emphasis in instruction, and  emphasizing with staff.  We also embedded LibAnswers widgets in our LMS and into the main student portal where they view grades etc.

As for the texting, I think it’s a combination of the above reasons and just the general acceptance of texting as a means of communication. It’s not uncommon for us to have students text us from within the library to make noise complaints and items of that nature.

 Q. Any tips to share with our LibGuides users?

Obviously you need to be pretty familiar with HTML & CSS but I would highly recommend that anyone interested in doing a lot of customizations should spend some quality time learning about Bootstrap.  There’s so much functionality built into bootstrap that is now part of LibGuides that you can do virtually anything!

Thanks for the chat Jeremy! Keep on doing stellar work with your LibGuides CMS system and remember the Answer to Life, the Universe, and Everything is 42!

New Trier High School – Then & Now

Five years into using LibGuides with 968 Published Guides and a v2 Migration – New Trier High School has a lot to talk about! So, we thought an interview was in order! Springshare first interviewed New Trier in our December 2011 newsletter and in just a few short years, a lot has changed. Let’s catch up. ;)

New Trier High School LibGuides

Q. Can you give us some background on how you’re using LibGuides?

The majority of our guides are used for library instruction at a relatively large (4,000 students) high school. Our ten teacher-librarians collaborate with classroom teachers to create the guides. We strive to be “embedded” as much as feasible, in curriculum and planning, attending other departments’ meetings, and working with individual teachers.  Many of our guides are for English and Social Studies classes, although we work across a range of subjects. We use them for professional development, too. For example, we share our New Teacher Orientation LibGuide in August when we welcome our new staff. In February 2015, our guides had over 53,000 total views!

Q. You’ve built almost 1,000 LibGuides! Tell us a little bit about how you’re able to build so many guides!

New Trier Guide ListBasically, the inherent reusability of LibGuides allows us to share with each other, to build on assignments, and to “showcase” our previous work as classroom teachers contemplate new projects. For example, the relationship that we have with our Business Education Department resulted in a teacher asking for a “current events” resource which we can now modify for Social Studies, especially AP Economics, allowing that guide to become  a “go to” resource for those teachers and students and lead to even more projects.

In addition, we love the opportunity which the LibGuides community offers for collaboration and contact between schools, including local high school colleagues and national colleges and universities.  The flexibility of LibGuides allows us to customize a list of recommendations and highlight various databases, websites and other materials which best meet the needs of students in a given class or for a particular assignment.

 

Q. You’ll be celebrating your 5-year SpringAversary in April! Tell us about your history using LibGuides.

Over the last five years, we have found LibGuides to be very user friendly and an attractive, engaging technique to share resources with our students as they build critical thinking and information literacy skills. We used Version 1 for several years and migrated to Version 2 last Fall. We are looking forward to making greater use of the side navigation and to seeing future modifications and enhancements (universal find and replace; full discussion boards, ability to easily change header and border colors, etc.) as LibGuides continue to evolve.

Q. In 2011, we interviewed you on your charity work rebuilding libraries in Haiti. Four years later, can you update us on your work there?

We Read for Haiti ScreenshotDeborah Lazar continues to be very involved in this effort to rebuild libraries in Haiti and  shared this update: While the library in Petit-Goave has not been rebuilt, they have been able to rent a temporary space with the help of many over the past four years. Money, school supplies and books in French are always needed. Recently New Trier’s French Classes sent school supplies and picture books – translated in French- to Petit-Goave.  Jean Midley Joseph, Library Director, remains dedicated to serving his community and works diligently, despite many challenges, to make the library a place where young minds can open, learn and imagine to live their lives again.  He recently wrote to Deborah, saying:

 

Gradually, thanks to some of you, the library of Petit Goave has overcome great challenges in a country where reading is secondary to the daily quest for food for the body. We can say loud and clear that today the fight against ignorance has taken major steps. The book became henceforth the most powerful weapon to change all communities… [To] all those who have contributed to making the library a meeting point of student for youth: Keep good!!

Thanks to the amazing team of librarians at the New Trier High School. Here’s to another five years and another 1,000 LibGuides – to the future, and beyond!

LibGuides 2.1.5 – Updated Release Date

As promised, we’re posting to keep you up to date with the latest release.

LibGuides 2.1.5 is now slated for release on Monday, March 23, 2015 at around 4pm PDT.

Changing the release date allows us to squash the last couple of bugs we found in testing…something I’m sure everyone can appreciate. ;)

Thanks for your patience & keep an eye on Twitter for announcements when it’s live!

Check out our original post to see all of the great stuff coming out in this release…

As always, if you have any questions or concerns, please email us at support@springshare.com or use the Support tab on the Admin side of any product.

Have a great weekend! :)

Catch a Springshare Sighting!

ACRL Flash Sticker 2015

 

Rarer than glimpse of Bigfoot. Scarcer than a Sasquatch sighting. Less common than a… okay, we might be exaggerating just a tad. Springshare’s heading to Portland, home to the mythical hairy beast, for the ACRL Annual Conference (March 25th – 27th) and we’re performing flash presentations on your favorite Springy Tools: LibGuides CMS, LibAnswers, and LibCal. You won’t want to miss a Springshare Flash sighting at Booth #572!

LibGuides CMS

LibAnswers

LibCal

Wednesday, March 25th:

Thursday, March 26th:

Friday, March 27th:

Wednesday, March 25th:

Thursday, March 26th:

Friday, March 27th:

Thursday, March 26th:

Friday, March 27th:

Even cooler, we’ve tagged in two Springy Superstars to present at the Springshare Booth (#572). Stop by and watch Emilie’s Teaching from LibGuides and Monica’s Using LibGuides & LibSurveys for Conference Planning.

Emilie VrbancicEmilie Vrbancic

Teaching from LibGuides: Quick Tips for Interactive Learning

Monica Ruane RogersMonica Ruane Rogers

Using LibGuides & LibSurveys in Conference Planning

We’re even opening up the floor to you, with our Open Mic Night, Thursday 26th @10amGot something cool to showcase? Something fabulous to flourish? Something unbelievable to unveil? Okay, we’re getting a smidge excited again, but you get the idea. Swing by during Open Mic Night and flash your SpringyNess.

We hope to see you at ACRL in Portland and check-out all the other conferences we’ll be attending this year.

 

 

New in LibCal v2’s My Scheduler – Your Free/Busy Times from Google Calendar

You asked, we coded!  Many of you use Google Calendar for your personal calendaring, and until now, you had to manually remove availability times from My Scheduler whenever a new meeting came up.  Duplicate that effort no more!

Configure My Scheduler to check your Google Calendar, and your busy times will be removed from the public side when someone books an appointment:

Screenshot of a meeting in google calendar where the corresponding time is not available for booking from the public side of LibCal

On the Admin side, those busy times are shown to you when you click “Add New Booking”:

screenshot of times not available in My Scheduler admin side due to existing meetings in Google Calendar

Just follow the on-screen instructions for setting this up, or see the Google Calendar Sync guide for more details (authentication required).

We know you’re wondering–what about Calendars and Room Bookings?!  It’s not possible for those to sync automatically from Google Calendar into LibCal at this time due to the complexity of Events and Bookings, but we will be looking into more possibilities in the future.

Please note that all Google Calendar Sync features are not available in LibCal 3/3/3 free installations.

LibGuides 2.1.5 Coming Soon

LibGuides iconLibGuides 2.1.5 is coming soon, and it’s all about the little things that have big impacts…and a pretty big thing for good measure! ;)

We’re aiming for Friday, March 20, 2015 Monday, March 23, 2015 starting around 4pm U.S. PDT.*

There will be no server down time nor disruption in functionality when the update occurs.

Language Options

It’s here! ¡Es aquí! C’est ici! Det är här! To je ovdje! 它在这里!
(My apologies if Google Translate failed me… ;) )

With this update, you’ll be able to set your system to display all labels on public pages in other languages! So far we have a Spanish translation and we’ll be working with some fabulous customers to get other translations in the system as quickly as we can.

It’s as simple as going to Admin > Look & Feel > Language Options, choosing a language from the dropdown list, and clicking Save.

Boom – all of those English labels on your public pages are now in the language you’ve chosen! :)

I know what your next question is already. “Well, that’s great and all, but what if we want to change the wording? We don’t want that option on the homepage to say ‘BY OWNER’ – in any language. We want it to say ‘BY LIBRARIAN'”

You know what we say to that? AWESOME. :) Click the Language Customization section and tweak away!

Example of Language Option customization.

If you have LibGuides CMS, you can set languages / tweak specific wording at both the system and group level, too! There are some pages that are only system level, like subjects and search results, but you can change the homepage, guide pages, and global labels within a group.

Don’t see your language in the list? No problem! Click the Support tab and write in to let us know you’d like to help us create a new language file. We’ll write back with instructions on how to make it happen (and thank you for your help)!

Important Change to “Help is Just a Click Away” Homepage Box

In order to maintain consistency in where language is used / updated, we’re moving the “Introductory Text” and “Button Text” options for the “Help is Just a Click Away” homepage box from Look & Feel > Homepage to Look & Feel > Language Options.

We are going to automatically migrate any customizations in these fields over to the appropriate fields in Language Options, so you don’t have to do a thing!

The “Button URL” field will remain in the Look & Feel > Homepage area.

Important Changes to Templates

As a result of creating Language Options, we did have to make one tweak to all templates and an additional tweak to the Subjects page template.

It will not have a negative impact on any existing customized templates!

We will also be emailing this information to LibGuides Admins this week, but here’s the deal.

Footer Template Change:
Currently, the footer information (Powered by Springshare. All Rights Reserved. Log into LibApps. View this page in a format suitable for printers and screen-readers. Report a problem.) is hard coded into the templates. So if you want to change it, you have to change it manually in every template.

  • If you’re using default templates (or wherever you’re using a default template), you can start using Language Options to customize that language in the footer immediately following the release.
  • If you’re using customized templates:
    • Since it’s hard-coded, as mentioned, this update will not affect the wording of that area. It will continue to display as it has been and you’ll have to manually update it everywhere if you want to change it.
    • If you want to take advantage of Language Options to make changes globally, you’ll need to replace that hard coded information with the keyword {{system_footer}}.

Here’s the change, should you choose to make it:

Replace: With:
<!-- BEGIN: Page Footer -->
<div id="s-lib-footer-public" class="s-lib-footer footer container s-lib-side-borders">
<div>
<div id="s-lib-footer-brand">
Powered by <a href="http://www.springshare.com">Springshare</a>.
</div>
<div id="s-lib-footer-rights">
All rights reserved.
</div>
<div id="s-lib-footer-login-link">
<a href="{{login_url}}">Login to LibApps</a>.
</div>
</div>
<div>
<div id="s-lib-footer-print-link">
View this page in a format suitable for <a href="#">printers and screen-readers</a>.
</div>
<div id="s-lib-footer-support-link">
</div>
</div>
</div>
<!-- END: Page Footer -->
<!-- BEGIN: Page Footer -->
{{system_footer}}
<!-- END: Page Footer -->
Or, for Guide Pages…
Replace: With:
<!-- BEGIN: Page Footer -->
<div id="s-lib-footer-public" class="s-lib-footer footer container s-lib-side-borders">

<div id="s-lg-guide-header-meta" class="pad-top-sm pad-left-med clearfix">
<ul id="s-lg-guide-header-attributes" class="">
<li id="s-lg-guide-header-updated" class="s-lg-h-separator">
<span class="s-lg-guide-label">Last Updated:</span> <span class="s-lg-text-greyout">{{guide_updated}}</span>
</li>
<li id="s-lg-guide-header-url">
<span class="s-lg-guide-label">URL:</span> <span class="s-lg-text-greyout">{{guide_url}}</span>
</li>
</ul>
<div id="s-lib-footer-login-link" class="pull-right pad-right-med">
<a href="{{login_url}}">Login to LibApps</a>.
</div>
</div>
<div class="pad-bottom-sm clearfix">
<div id="s-lib-footer-support-link" class="pull-right pad-right-med">
<a href="mailto:support@springshare.com">Report a problem</a>.
</div>
<div id="s-lg-guide-header-subjects" class="pad-top-sm pad-left-med pad-right-med pull-left">
{{guide_subjects}}
</div>
<div id="s-lg-guide-header-tags" class="pad-top-sm pad-left-med">
{{guide_tags}}
</div>
</div>
</div>
<!-- END: Page Footer -->
<!-- BEGIN: Page Footer -->
<div id="s-lib-footer-public" class="s-lib-footer footer container s-lib-side-borders">

<div id="s-lg-guide-header-meta" class="pad-top-sm pad-left-med clearfix">
<ul id="s-lg-guide-header-attributes" class="">
<li id="s-lg-guide-header-updated" class="s-lg-h-separator">
{{last_updated_display}}
</li>
<li id="s-lg-guide-header-url" class="s-lg-h-separator">
{{guide_url_display}}
</li>
<li id="s-lg-guide-print-url">
{{print_url_display}}
</li>
</ul>
<div id="s-lib-footer-login-link" class="pull-right pad-right-med">
{{login_url_display}}
</div>
</div>
<div class="pad-bottom-sm clearfix">
<div id="s-lib-footer-support-link" class="pull-right pad-right-med">
{{support_url_display}}
</div>
<div id="s-lg-guide-header-subjects" class="pad-top-sm pad-left-med pad-right-med pull-left">
{{guide_subjects}}
</div>
<div id="s-lg-guide-header-tags" class="pad-top-sm pad-left-med">
{{guide_tags}}
</div>
</div>
</div>
<!-- END: Page Footer -->

Subjects Page Template Change:
The Subjects page template change is just like the footer change – if you want to take advantage of changing this via Language Options, you will need to make the following update to any customized Subjects template(s):

Replace the words in red: With the keywords in red:
<ul class=”nav nav-tabs margin-bottom-med”>
<!– Guide tab –>
<li class=”active”>
<a href=”#s-lg-sb-guides” data-toggle=”tab”>Guides</a>
</li>
<!– Databases tab –>
<li class=””>
<a href=”#s-lg-sb-databases” data-toggle=”tab”>Databases</a>
</li>
</ul>
<ul class=”nav nav-tabs margin-bottom-med”>
<!– Guide tab –>
<li class=”active”>
<a href=”#s-lg-sb-guides” data-toggle=”tab”>{{guides_tab_label}}</a>
</li>
<!– Databases tab –>
<li class=””>
<a href=”#s-lg-sb-databases” data-toggle=”tab”>{{databases_tab_label}}</a>
</li>
</ul>

On to the Little Things That Aren’t So Little…

Delete Summary Example

Delete Summary Example – Click to enlarge

  • Support Site Access: Now you can log in with your LibApps username / password right at the support site (if you’re not already logged in). So if one of our super cool support cats sends you a link to a guide, you can just click it, log in (if necessary), and learn!
  • Delete Summaries: Ever delete something and then realize…oh no, that was reused in all of these other places?!? Well, now our delete screens are going to show you the impact of deleting that original guide, page, box, or Asset. (If you have to scroll a lot, you’ll want to rethink that delete action. ;) )
  • Database A-Z page fixes:
    • The back button now takes you…well, back.
    • The alphabet links now wrap properly for smaller screens.
    • The dropdown plugin has been updated to ensure accessibility.
  • Last Update now updates when any part of the guide is updated, not just the guide information (title, etc.).
  • HTML Guide Backups: Last release, we gave you XML Exports of guides – this time it’s HTML Backups! Go to the Guide Tools menu – the middle button in the guide toolbar – and select Create HTML Backup. This saves your guide in “Single Page” mode, meaning your tabs & relative links still work in your saved version!
    Screenshot showing Create HTML Backup location.
  • CSS Change for Toggles: We added a checkmark to the toggles on the admin side of the system to make it clearer which option is selected.
    Example of checkmarks on toggles.
  • Admins Can Set Passwords: When creating accounts, you still don’t have to set a password for the user, but now you can if you want. We recommend allowing users to set their own password – just leave the password field blank and they will receive an email with a link to set their own password! :)
  • LibApps Admins: We have a new designation for accounts: LibApps Admin! This designation is associated with the “main” admin for each site. For new sites, this is the initial admin. For existing sites, this is the admin listed in the System Settings > Admin Email field. What can the LibApps Admin do? Glad you asked!
    • From the LibApps Dashboard, you’ll see a new Admin menu with Customer & Accounts options.
    • Customer allows you to see the descriptive information we have in our database about your institution and allows you to make some changes, like your time zone setting.
    • Accounts allows you to see all accounts for all of your v2 Springshare subscriptions. You can:
      • Reset Account Passwords (though we always recommend users initiate the reset password process themselves by clicking “Reset Password” on the Login page);
        Note: For security reasons, you cannot change the password for an account that is associated with more than 1 customer. This will not be an issue in most cases, but if you cannot change a user’s password, the reason is because they are associated with multiple customers.
      • Make another user a LibApps Admin.

We’re amped to bring you these updates and can’t wait for Friday Monday* to share them with you! :)

* Date subject to change. We will post again if we need to change the release date.