We rolled out the initial (beta) release of the LibAnswers/Instant Messanger integration, so please check it out. Log on to your main LibAnswers admin page (My Admin) and under System Settings tab select “IM Notifications” option. This is where you can setup the integration (you must have a valid GTalk account to do this, but…
Even though you have options to use cover art for books from both Syndetics and Amazon, there are some titles for which there are no covers available. So, we created a few placeholder images you can use instead. This is useful if you have 3 or so books in your Books from the Catalog…
We are excited to announce the general availability of the Serials Solutions import tool for LibGuides. This management tool enables our common subscribers to create Database A-Z LibGuides powered by the authoritative e-resource data from Serials Solutions KnowledgeWorks. If you subscribe to both LibGuides and any 360 services or Summon,…
We have a new, incredibly useful, report available for the LibAnswers Analytics module – the Visual Data Analyzer. It enables you to create custom X/Y Charts for any combination of metadata values, for even greater insight into how your reference service *really* works. Yes, you heard it right – now…
We are very excited to announce a partnership with Syndetics Solutions, to enable you to use Syndetics book covers in LibGuides “Books from the Catalog” content boxes. You do not have to be a Syndetics subscriber to use this new functionality. We are thankful to our friends at Syndetics for…
We have added another statistics report to the already sizable Reference Analytics module functionality – the “Daily/Hourly Question Distribution” table. The report is available from the “Reference Statistics” and “Reports Wizard” screens in the Reference Analytics Tab. The report shows the number of questions asked each hour, for all Mondays, all…
Since we introduced LibAnswers at the Chicago ALA, pretty much everybody who has seen the system has been blown away (in a good way 😉 ). LibAnswers is the new, web 2.0 approach to online reference. Patrons can ask questions using natural language and the system will automatically suggest answers, the…
The QuerySpy feature is probably the unsung hero of the LibAnswers system. It enables you to see the question/query activity in your system, i.e. what people are typing and searching for, in real time. Seeing the QuerySpy in action reveals its amazing benefit. Many clients tell us the QuerySpy feature itself is worth…
We have retooled our LibAnswers statistics pages which now include a new layout and beautiful, interactive flash-based charts. We also added a few new reports which provide even better insight into how and when your LibAnswers system is being used. Here are all the new features/reports: General System Report (accessible via Admin Console…
Last night we updated our production servers with the new code for LibGuides/Campusguides, that we’ve been working on for the past few months. This was a major code update and it fixed all outstanding bugs, in addition to introducing several important new features: Better (much better) full-text search capability with…
