Over the weekend we successfully completed another major code update (without any system downtime – kudos to our tech team!) and rolled out many new features. Watch for the full details of all new features in our upcoming October newsletter, but here is the summary: LibGuides/CampusGuides: Mobile interface for your…
Our client libraries will really like this new thing we’re doing – namely, we have started creating marketing/advertising/pr materials to help our clients promote the wonderful things they are doing with our products – LibAnswers, LibGuides, and CampusGuides. The first marketing/advertising “how to” we put together is for LibAnswers – http://help.springshare.com/advertisingsms….
July and August are (we’re told) the “Dog Days” of summer – apparently for some, the heat and humidity of the season is supposed to cause stagnation and inactivity. Frankly, we think it’s a bunch of hooey – librarians are as busy as ever, and so are we! So while…
We came back from ALA in D.C. full of ideas for new features for our products. We’ve already coded a bunch of new stuff for LibAnswers (the LibGuides/CampusGuides update is coming soon as well) and here are the new features we just rolled out: Importing of LibGuides accounts into LibAnswers….
We are pleased to announce a first major update of the SMS Module for LibAnswers. Our SMS Module clients now have these 3 exciting new functions available to them: Send an SMS. You can now send direct SMS messages to patrons from LibAnswers (i.e. not just reply to a text…
As some of you have surely noticed by now, we released some pretty significant updates to LibGuides, LibAnswers and CampusGuides over the last weekend. These updates represent several months of work from our talented tech team, along with dozens of suggestions from our LG / LA / CG user communities!…
We rolled out the initial (beta) release of the LibAnswers/Instant Messanger integration, so please check it out. Log on to your main LibAnswers admin page (My Admin) and under System Settings tab select “IM Notifications” option. This is where you can setup the integration (you must have a valid GTalk account to do this, but…
We have a new, incredibly useful, report available for the LibAnswers Analytics module – the Visual Data Analyzer. It enables you to create custom X/Y Charts for any combination of metadata values, for even greater insight into how your reference service *really* works. Yes, you heard it right – now…
We have scheduled several online demos for Thursday and Friday of this week to introduce people to our exciting LibAnswers system. What is LibAnswers you ask? Well – LibAnswers is a web-based question-and-answer system and FAQ builder for libraries. It enables patrons to search the knowledge base and ask questions…
We have added another statistics report to the already sizable Reference Analytics module functionality – the “Daily/Hourly Question Distribution” table. The report is available from the “Reference Statistics” and “Reports Wizard” screens in the Reference Analytics Tab. The report shows the number of questions asked each hour, for all Mondays, all…
