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National Customer Service Week: Celebrating the People Who Make It Happen!

By Kirsten | October 7, 2024 |

National Customer Service Week is October 7-11, and we’re celebrating the amazing team of Springys who make exceptional customer service happen! Whether you’ve attended a Springshare training session, posted in the Lounge, or reached out to our Support Team, you’ve experienced firsthand how our customer service goes above and beyond….

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It’s National Customer Service Week!

By Kirsten | October 2, 2023 |

National Customer Service week is October 2 – 6, and we are celebrating! If you’ve ever attended a Springshare training session, posted in the Lounge, or written to our Support Team, you know that Springshare customer service goes above and beyond! So we’re taking this time to celebrate the amazing…

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Using LibCal Appointments for Virtual Study Rooms

By Talia | August 11, 2021 | , ,

During the last 18 months of the pandemic, libraries had to adapt, and quickly, to meet the needs of their virtual learners. Academic libraries, in some cases, had only a few days to get their online services actually online before they had to close their doors. The Barry University Law…

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EDUCAUSE Webinar: Safely Return Students To Your Buildings

By Talia | May 24, 2021 | , , ,

It might not come as a shock to you that your amazing efforts are being noticed by other departments on campus. We often hear from you with emails like, “Student Advising saw our LibCal Appointment Scheduler, and they want to use it for scheduling student one-on-ones.” Or, “Career Services saw…

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Libraries & The Pandemic Response: A 3-part Client Story Series

By Ginna Nicolas | May 18, 2021 | , , , , , ,

We took the opportunity to revisit three libraries that we had previously featured in Client Stories — three years ago. We discussed their handling of the COVID-19 Pandemic and the challenges it brought to their doors. While we were not at all surprised by their commitment to providing the best…

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Springshare Learning Lab: Reopening Libraries Safely

By Talia | December 15, 2020 | , ,

Our December Springshare Learning Lab focused on how the Gwinnett Technical College reopened their library safely using LibCal Seats. Over the summer, as campuses were preparing to open fully or modeling a hybrid approach for the Fall semester, library administrators were tasked with opening the library to students, safely. This…

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Practical LibInsight Use-Cases To Deliver Data Success

By Talia | December 6, 2019 | , ,

In case you missed our webinar series last month on LibInsight, you can watch the recordings! We discussed practical use-cases covering targeted ways you can use LibInsight to transform your data into powerful intelligence. Plus, we had one guest speaker covering how they’re using LibInsight to Plan, Report, and Deliver…

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Ideas for Re-engaging Patrons in LibAnswers

By Talia | August 15, 2019 | , , ,

If you’ve been using LibAnswers for awhile, you might be looking for fun and new ways to reinvigorate and boost usage of your various LibAnswers services.It happens to all of us, we get into a groove and then coast along. But, if you’re noticing your stats are staying consistently steady,…

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Prince Georges CC Uses LibWizard to Assess Student Success

By Ginna Nicolas | April 16, 2019 | , ,

An Easy Way To Get Important Data You Need. Libraries are working very hard to provide excellent instruction, easy access to information, and responsive service relevant to the needs of their students, faculty, patrons, and staff. If you know a little about LibWizard, you probably know that it allows you to make…

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Arizona State Uses LibGuides for their March Mammal Madness

By Ginna Nicolas | March 27, 2019 | , , ,

#2019MMM — Are You Playing? If you’re on Twitter, even a little, you’ve probably seen someone enthusiastically cheering for a Bengal Tiger or proclaiming she’s Team Sea Lion, even pumped about a Bearcat for the win. You heard correctly, pumped. It’s possible that at no other time of the year…

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